[Resolved] Airtel — Billing Fraud | |||
As per my current broadband plan, two services i.e Airtel PC Secure and Airtel Website Builder comes free along with my plan. I have never used both of these services but decided to try the website builder simply as it anyways comes for free (actually 250 /- per month but free in my plan). On October 2011 when I was scanning the bill, i suddenly noticed that Airtel has billed me for PC Secure. I was shocked and then discovered that Airtel had been charging for website builder for the past 4 months (July through October) whereas it should have been free. Inspite of numerous complaints both through phone and by email, Airtel has still not refunded my 1000 Rs. It seems they have a "waiver policy", whereas the consumers should not pay the outstanding amount i.e bill and only then will give the waiver. Simply unbelievable. Today i got a call from a customer care executive saying that it is not possible to give the waiver since I have already cleared my outstanding amount. This is the most ridiculous thing I have ever heard. In short, Airtel expects the customers to scan the bill through a microscope every month and discover any fraud immediately. If not, nothing can be done. Please help, someone. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 15 Comments | |||
Comments
please provide me a duplicate copy of the bills for the number 46601601, 46601602, 46601603, 41983637, 41983638, 41983639 and 41983640..i need last 2 months copy for each of the above mentioned numbers..
AirTel — Fraud in billing by Airtel
Dear Concerned,I am Mayank Ghai a Research and Development Engg by profession and also a customer of Bharti telecom (Airtel). My user id and telephone no. is [protected], and I have been a customer of Airtel since more than 2 years. This mail is to address you the travesty of the experience I have faced by Bharti Airtel over and on since my tenure. I am personally satisified with the connectivity of my internet cum Telephone connection but the billing has always been very dubious.
To start with I don't use my phone connection and only use Internet services for which the connection was taken, but since the phone was enforced with the connection thus, I was not left with the choice but to accept the landline connection as well. My travesty begun first that my bill were overcharged with faulty phone bills stating that I intent to use my phone but in realtime the connection was not used. The initial prima face was that they provided faulty nos. against my bill stating that these are the numbers I called but after a lot of plead and then shouting they agreed that it was there server problem which led to this waiver.
The second time I was charged for a service with some Phone identification number scheme that led to my bill increase. On having noticed the Airtel customer care refer Reference no. 11205826 which was two long hour call that they claimed that they could introduce any service in my bill as value addition without my consent. Nevertheless, the problem went unnoticed till I launched another refrence no. 799940 with talks leading to then floor manager ( Mr. Kunal) whom again had a problem to admit that without consent services are not liable to be billed in my amount.
The bill then aggrevated to another call with them this time paying no heed to my call. My call was several time hung up and then finally when things got worse and I was literally out of my patience they launched another compalint which led to reference no. 6150721 where then the floor manager ( Mr. Raju) then took of the faulty amount when I thereatened of not paying and disconneting my number. But even then asking for all the compensation for this harassement, he never was in mood to pay attention to my ears, though he did agree that it was thier fault.
The latest has been that suddenly again my Plan has been shifted from Rs 699/- as base plan to Rs 799/- without my consent and this time the reason is the same that we increased the broadband speed to 256 kbps against 128 kbps which I subscribed without any prior knowledge and this time around the floor manager ( Mr. Vishal ) and team leader (Mr. Ashish) did agree that some customers might have not been informed before to this change. Also, there is no proof of my voice consent to them. The also tried validating that according to TRAI braodband means atleast 256 kbps and was making them hard to explain that I subscribed Internet connectivity and not broadband. Also when I asked to Launch a complaint satating that this time I want to be written in my grievance as that " I want to Airtel to write that I have been Cheated and Frauded by Bharti Telecom" in my compalaint, they refused to do so. Also, I wanted them to message me my stated complaint to my cellphone, they bluntly refused to do so and the Team Leader harrowingly dismissed my words. Though I have been able to lodge another refrence no. 10394078 dated 11/08/08 by Mr. Ashish and Mr. Vishal and also been said they they have written the same words as I have stated, I still undermine that they havent.
Dear concerned I have always been a loyal customer by paying my correct amount on time and never been in farce to discalim my duty. Also, I wont pay this bill till this matter is taken with concern and solved to purview my harassment, as everytime they get a licence to harrow customers like us. I also wanted to discontinue but then I decided to fight and set an example for all such customers, thus I am reffereing you to my help. I want legal action and harrasement compensation to be claimed against them, so that such fraud could be lesson to them against all customers.. Kindly also seek that the customer care people should also seek to listen to the customer as they have been doned an apathy towards a customer.
I hope to get a reply from your side soon and an action to be taken against them.
Thanking You
Regards
Mayank Ghai
10a / 25 Shakti Nagar
Delhi -7
[protected]
to whomsoever it may concern
we have not received the bills for july -08 for the following mobile nos.
[protected]
[protected]
[protected]
[protected]
kindly send us the bills or fax it for 25594591 or let us know the bill amt for above mobil nos. through mail. so that we can avoid the penality charges
regards
mary.
we have not received the bills for july -08 for the following mobile nos.
[protected]
[protected]
[protected]
[protected]
kindly send us the bills or fax it for 25594591 or let us know the bill amt for above mobil nos. through mail. so that we can avoid the penality charges
regards
mary.
AirTel — Fraud Bills
A mo. no [protected] in the name of my son and used by my Daughter-in-Law is having AIRTEL connection.I am cursing myself for selecting the Airtel who does not care for their customers and keep giving big adv. to fool more and more customers.I am giving below my case:Since last 6 months, including this month, the Co. is regularly sending the Fraud bills.They, without our knowledge and consent, are including Rs 300 for 900 mins local free calls.Also the charges are not shown once but number of times for same dates.
First time, in Feb. when bill came I called customer care.Theywere fully aware of it as they immediately replied that its a mistake and they would rectify it.The call it as Waiving Off the money in bill and not rectifying it.They dont send a corrected bill.
This inflated bills are coming again and again since last 6 months, Though I am writting to all includind Appellate Authority but no one likes to relpy.
To give a idea of Fraud ammount, Feb.09 bill of Rs 2163 had Rs 1819 Fraud ammount, March 09 Bill Rs 1212, Fraud a/m Rs 857, April Bill Rs 1282 Fraud a/mRs900, May bill Rs 1227, Fraud a/m Rs 904 June bill Rs 1245 Fraud a/m Rs 805. July bill Rs 855 Fraud a/m more than Rs 170(they have to give correct figure)
This shows that bill are having more Fraud ammount than the actual bill.In next bill they reduce ate a/m as Adjustments.
This is nothing but Harrasment of customers.Is it my duty to run after them to get the bill corrected every month.Also lots of other customers must be paying their bills along with this fraud ammount.
Co. has to clarify in details as every month they cannot call it as mistake
Prabhat Gujral
Mo [protected]
Airtel — Fraud in Billing and Customer Care doesnt keep their words.
I have been shifted to a different plan without asking me namely from Rs 222 plan to 722 plan.I called them they told that they got the thing confirmed from some Sheela(God knows who,one of their other frauds ). I had complained 15 days back and was assured of the charges being reverted.Next bill I was again billed to 722. I am now in a call with Airtel Cust care.I have been kept for hold since 45 mins after telling me that some senior would be reverting the charges .I went to their site where the complaint section doesnt work permanently.I again called the customer care,now I am told that they cannot access the account bcoz of soe server issue. What should I call this except fraud.In CAPS "Airtel is Fraud, can never go global"
Airtel — FRAUD BILL- charged for period while no services were provided
I have been highly disappointed with Airtel services as I had requested a location move in Feb 2010 and it took them 2 months to relocate my connection and I was also charged for that period. I had spoken to CS and they had confirmed me that no bill will be genertaed for the period of Feb thru April as it was a delay on their side to relocate my services. Till date i have been getting the bill for that period and I have spoken to atleast 20 people in CS and still no one has been able to resolve this.I AM A VERY DISSATISFIED CUSTOMER AND NEEDLESS TO SAY THAT I HAD TO GO THRU THE PAIN OF CALLING CS 50 TIMES AND STILL NO RESOLUTION. IT IS A WASTE OF TIME AND ENERGY FOR A CUSTOMER TO HAVE EACH CALL FOR ATLEAST 20 MINS WITH EACH REP AND STILL NOONE DOES ANYTHING.
now i have requested to disconnect services and waive off charges for the month of Feb thru April 2010. But i need a resolution on the FRAUD charges that they have been billing me for the period of Feb thru April 2010. i was confirmed by airtel that no bill will be geberated for this period but still i a,m getting bills. Pls help as I am being harrassed by airtel for making payment for this period.
SWITZERLAND BASED SERVEY & ADS CLIPING MLM PLAN PRE-LAUNCHING. You will start watch clips then earn 1000.00 credit on your e-bank account immediately. Watch clips 4th weeks total one month Earn - 4000. Working Plan: (1)Direct Income=10%. 2.Binary income=10%, Binary Income Maximum Earn- 50, 000/ (capping) weekly. USD $1=50Rs. Clipping Space Charge + Registration (5000+1500) = 6500.00, Binary income: 1:1= 500. Direct income=500, www.aeroliteonline.com, hurry & contact me. Mr. Mukut.Cell- [protected] WWW.AEROLITEONLINE.COM WWW.AEROLITEONLINE.COM WWW.AEROLITEONLINE.COM
Airtel Is a Fraud Company.
NOONE Should ever deal with them.
5 months continuous they have been cheating on my bill.
And when i complain, they waive the amount.
It means there will be million other people who may ignore the billing details and pay the extra amount.
I get my extra amount waived, but still these CHORs dont understand.
Phone no: [protected]
Bill Plan: Rs.350,
But you people gave me a bill plan of Rs. 599
Mr Kushal, from Airtel, Ph no: [protected] had promised me so many things, but when i called him back after the bill got generated, he failed to even recognize me or my concern.
Cheaters, Frauds, and Untrustworthy AIRTEL
I will not pay the outstanding amount of Rs. 1224, as i would have been paying just Rs. 780 for the last 2 months.. Why did you people charge me Rs. 450 extra?
I will not pay the bill. Disconnect and take away your connection!!!
NOONE Should ever deal with them.
5 months continuous they have been cheating on my bill.
And when i complain, they waive the amount.
It means there will be million other people who may ignore the billing details and pay the extra amount.
I get my extra amount waived, but still these CHORs dont understand.
Phone no: [protected]
Bill Plan: Rs.350,
But you people gave me a bill plan of Rs. 599
Mr Kushal, from Airtel, Ph no: [protected] had promised me so many things, but when i called him back after the bill got generated, he failed to even recognize me or my concern.
Cheaters, Frauds, and Untrustworthy AIRTEL
I will not pay the outstanding amount of Rs. 1224, as i would have been paying just Rs. 780 for the last 2 months.. Why did you people charge me Rs. 450 extra?
I will not pay the bill. Disconnect and take away your connection!!!
No It has not been resolved.
My current outstanding still remains 1224!
Some lady had called from Airtel telemedia, says My outstanding is 600+
Some guy from Airtel Delhi says My bill plan is Rs. 449
Why are 10 people calling me?
Its a shame that you guys claim to be the best.
Fact is you are the worst in service, billing issues.
My current outstanding still remains 1224!
Some lady had called from Airtel telemedia, says My outstanding is 600+
Some guy from Airtel Delhi says My bill plan is Rs. 449
Why are 10 people calling me?
Its a shame that you guys claim to be the best.
Fact is you are the worst in service, billing issues.
Vimal85,
I have had the same problem (they have charged me extra for Airtel PC Secure for months now) and I brought it to their notice the very first time I noticed it yet month after month they keep billing me for it. They have also charged me for long periods when no connection was available and when asked them for a waiver for the period, they kept pushing it bill after bill after bill. I then filed a disconnection request - they said within 7 days they will disconnect my line but didn't do it for nearly 20 days. Since in that 20 days a new billing period started, they sent me another bill for that period. However what's interesting is, in that period again there was no broadband connection because of a damage caused to the Airtel telephone box wires and no one in my street got the connection. But they happily sent me a bill and want it paid. I have been repeatedly sendng them mails but they "promising" that the request will be resolved. It's more than 2 weeks now and still no action from them.
Airtel has become a fraudulent company after becoming big. Anybody else reading this, please stay away from Airtel. Take your business to other "good" companies and stay away from harassment, cheat and customer abuse.
I have had the same problem (they have charged me extra for Airtel PC Secure for months now) and I brought it to their notice the very first time I noticed it yet month after month they keep billing me for it. They have also charged me for long periods when no connection was available and when asked them for a waiver for the period, they kept pushing it bill after bill after bill. I then filed a disconnection request - they said within 7 days they will disconnect my line but didn't do it for nearly 20 days. Since in that 20 days a new billing period started, they sent me another bill for that period. However what's interesting is, in that period again there was no broadband connection because of a damage caused to the Airtel telephone box wires and no one in my street got the connection. But they happily sent me a bill and want it paid. I have been repeatedly sendng them mails but they "promising" that the request will be resolved. It's more than 2 weeks now and still no action from them.
Airtel has become a fraudulent company after becoming big. Anybody else reading this, please stay away from Airtel. Take your business to other "good" companies and stay away from harassment, cheat and customer abuse.
This complaint is with regard to fraudulent billing methods employed by Airtel on my postpaid mobile connection for the month Oct'2012.
In the month of October, Airtel advertised for a new offer for unlimited international roaming data usage for 500INR/day.I was enticed by this offer due to my frequent international travels and called the customer care for more details.I was told this offer was available for any country and I was provided the codes for Hong Kong & Macau as requested.The following were the activation codes.
ACTHKG to 121 (Choose CSL network)
ACTMAC to 121 (Choose CTM network)
Hence, during my recent trip in October I made used of this offer.I used the unlimited Internet 500INR/day pack for five days in total (3 days in HK & 2 days in Macau) by using the above activation codes as advised by the Airtel customer representative.
Though not the reason of my complaint here, I want bring to notice that during the same trip Airtel had barred by services in HK intermittently and I had to arrange for my colleague from India to call customer care and register a complaint.Following this Airtel restored my service.Due to this fiasco I was without communication capability for 5 hours.This very same error was repeated by them 2 days later when I was using their international roaming service in Macau and my line was restored only when I returned back to New Delhi.
However, when I received my Airtel postpaid bill for the month of October 2012, I was horrified to see that they had levied 44,000INR towards international data usage where I should be billed only 500INR X 5 Days usage = 2,500INR according to their own plan.I do not have a problem with the international call roaming charges billed but quite clearly there was a colossal discrepancy with regard to data roaming billing for the tune of 41,000INR!
I called the Customer care on 27th of November to complain regarding this billing error and was promised a call back from their representative who would sort this issue out.But I did not receive this call back for the next 2 days.I called the customer care again on the 2nd of December to which I was told that they cannot help with this problem and I would have to call their nodal officer.Hence, I called the Airtel nodal office on Dec 3rd and brought up the matter with the representative. I was told that she would escalate the issue to a supervisor and I would get a call back in 72 hours. Quite expectantly I received no call back for the next 96 hours (4 days).
On Dec 7th, call the nodal desk again to check regarding by pending complaint (SR No:[protected] and to my horror I was told that the complaint had been dismissed because the offer was not available for Macau. This was in clear violation to the rules as described on the Airtel website and prior information given out by the customer care representative. I hence refused to accept this explanation and argued my case with the nodal officer for 40 minutes.She then put my call on hold to study the offer as prescribed by Airtel. She then learnt that the prior explanation given to me was false and now levied the charge on me that I had not activated the pack for Macau for 2 days due to which they billed me 40,000INR.This argument was again baseless as checked on the bill I had not only activated the pack for Hong Kong & Macau with the prescribed codes but also chosen the correct service providers as per the codes(Information is clearly on the bill copy) i.e CSL in HK and CTM in Macau.
Its quite clear that they either have completely overlooked the offer during billing, or had a technical issue with billing systems that did not take into account the new offer or clearly committed billing fraud.Due to this they have barred outgoing calls for my work postpaid mobile number for the last 4 days and are demanding a payment for this fraudulent bill.
I appeal to this esteemed forum for justice against against this billing fraud and arm-twisting by the service provider, Airtel.
In the month of October, Airtel advertised for a new offer for unlimited international roaming data usage for 500INR/day.I was enticed by this offer due to my frequent international travels and called the customer care for more details.I was told this offer was available for any country and I was provided the codes for Hong Kong & Macau as requested.The following were the activation codes.
ACTHKG to 121 (Choose CSL network)
ACTMAC to 121 (Choose CTM network)
Hence, during my recent trip in October I made used of this offer.I used the unlimited Internet 500INR/day pack for five days in total (3 days in HK & 2 days in Macau) by using the above activation codes as advised by the Airtel customer representative.
Though not the reason of my complaint here, I want bring to notice that during the same trip Airtel had barred by services in HK intermittently and I had to arrange for my colleague from India to call customer care and register a complaint.Following this Airtel restored my service.Due to this fiasco I was without communication capability for 5 hours.This very same error was repeated by them 2 days later when I was using their international roaming service in Macau and my line was restored only when I returned back to New Delhi.
However, when I received my Airtel postpaid bill for the month of October 2012, I was horrified to see that they had levied 44,000INR towards international data usage where I should be billed only 500INR X 5 Days usage = 2,500INR according to their own plan.I do not have a problem with the international call roaming charges billed but quite clearly there was a colossal discrepancy with regard to data roaming billing for the tune of 41,000INR!
I called the Customer care on 27th of November to complain regarding this billing error and was promised a call back from their representative who would sort this issue out.But I did not receive this call back for the next 2 days.I called the customer care again on the 2nd of December to which I was told that they cannot help with this problem and I would have to call their nodal officer.Hence, I called the Airtel nodal office on Dec 3rd and brought up the matter with the representative. I was told that she would escalate the issue to a supervisor and I would get a call back in 72 hours. Quite expectantly I received no call back for the next 96 hours (4 days).
On Dec 7th, call the nodal desk again to check regarding by pending complaint (SR No:[protected] and to my horror I was told that the complaint had been dismissed because the offer was not available for Macau. This was in clear violation to the rules as described on the Airtel website and prior information given out by the customer care representative. I hence refused to accept this explanation and argued my case with the nodal officer for 40 minutes.She then put my call on hold to study the offer as prescribed by Airtel. She then learnt that the prior explanation given to me was false and now levied the charge on me that I had not activated the pack for Macau for 2 days due to which they billed me 40,000INR.This argument was again baseless as checked on the bill I had not only activated the pack for Hong Kong & Macau with the prescribed codes but also chosen the correct service providers as per the codes(Information is clearly on the bill copy) i.e CSL in HK and CTM in Macau.
Its quite clear that they either have completely overlooked the offer during billing, or had a technical issue with billing systems that did not take into account the new offer or clearly committed billing fraud.Due to this they have barred outgoing calls for my work postpaid mobile number for the last 4 days and are demanding a payment for this fraudulent bill.
I appeal to this esteemed forum for justice against against this billing fraud and arm-twisting by the service provider, Airtel.
DEAR SIR/MA'AM,
I AM TARUN NARAYAN & I AM USING THIS AIRTEL NO.[protected] FROM 3YRS 11 MONTHS, I AM YOUR PLATINUM USER BUT DUE TO AIRTEL FRAKE BILLING & FRAKE COMMITMENTS I AM SUFFERING FROM LAST SEPTEMBER NOW I AM FEELING VERY GILTY THAT I AM USING AIRTEL FRAKE SERVICES.NOW I HAVE A DOUBT THAT FROM LAST 3 YRS 11 MONTHS MY ALL BILLS WERE FRAKE SO I WANT ALL DETAILS.
MY TWO COMPLAINTS NO ARE AS FOLLOWS BY THIS YOU GUYS WII KNOW THE ALL THE CASE.1ST:[protected], 2ND:[protected].
"I AM MENTALLY HARRESD & TORCHER BY YOUR THREE CALL CENTER PERSON ONE IS DHREENDER KUMAR(AM OF CC), 2ND IS SR.OFFICER KANIKA OBEROY(OF OUTBOND) & 3RD IS MANAGER WHO IS VERY INRESPONSIBLE PERSON REGARDING MY CASE."
NOTE:- I KNOW THAT YOU GUYS WILL NOT DO ANY THING IN THIS MATTER BUT AS PER FORMALLITY I AM SENDING YOU THIS E-MAIL.
--
Thanks & Regards
TARUN NARAYAN <saikirpa.[protected]@gmail.com>
10/24/12
to 121, compliance.off., einward.ris
DEAR SIR/MA'AM,
1:- My bill date is 5th july to 4th Aug & my bill issue is going on still.1st complaint no[protected].
2:- I called many times in call center on 198 but they always give frake commitments.
3:- 1st frake guys is AM- Dhrender kumar he ensure me that he will give all waver of wrong charges, 2nd is Sr.Executive of airtel outbond Kanika who commit me for call back but she din't do that apart this she barr my all 2g & 3g services.
ALL THE LAST POINTS IS BELONGS TO MY 1ST COMPLAINT WHICH IS CREATED ON 22ND AUG. AFTER ALL THE COMMITMENTS THAT DHERENDER WILL PROVIDE ME ALL WAVERS I PAID MY BILL BUT IN THIS MONTH WHEN I SAW MY BILL I FIND OUT THAT HE GIVE ME ONLY Rs.2247.60 WAVER. NOW ON 22 OCT 11:30 I CALLED ON YOUR CALL CENTER 198 FOR MY COMPLAINT THAT TIME I HAD A WORDS WITH MISS. SHEWTA RISHI AND I REQUESTD HER THAT PLEASE FORWARD MY CALL TO YOUR MANAGER BUT THAT TIME NO SENIOR PERSON
WERE ON YOUR FLORE SO SHE PASS MY CALL TO MR.NISHANT YADAV AND AGAIN I TOLD HIM MY ALL COMPLAINT AND HE TOLD ME THAT ONLY 2247 RS. WAVER IS DEBITED IN MY ACCOUNT & WHEN I ASKED HIM WHY.THAT TIME HE WAS SPEECHLESS THAT TIME I ASKED MANY TIME TO HIM FOR TRIE E-MAIL ID BUT HE DIN'T GIVE ME.WELL AFTER THIS I REQUEST HIM TO MAKE MY COMPLAINT FOR FRAKE BILLING WAVER AND FRAKE COMMITMENTS AND HE PROVIDE ME THAT:[protected], 46648223.
AFTER ALL THIS NISHANT YADAV ENSURE ME THAT HIS MANAGER WILL CALL ME IN MORNING TILL 10 AM BUT I GAVE HIM TIME OF 9:30. BUT AS I YOU KNOW THAT YOUR ALL GUYS ARE FRAKE. IN THE MORNING TILL 9:44am HIS MANAGER DID'NT CALL ME FOR CUSTOMER CARE EVEN NISHANT UPDATE MY ISSUE IN MID NITE TO HIS MANAGER MR.GURVINDER CHABRA.
BUT AT 9:45 I GOT A CALL FROM A GIRL WHO WERE NOT AWAERE ABOUT MY ALL ISSUE, I SAID TO HER PLEASE DO NOT DISTURB ME I TOLD YOUR GUY THAT I WANT CALL BACK FROM YOUR MANGER & I WAS SURPRISED THAT SHE CALLED ME FOR KNOW ABOUT OF KANIKA'S COMPLAINT WHICH IS LAUNCHED BY ME LAST NITE. AFTER THIS SHE ALSO ENSURE ME THAT MR GURVINDER HER MANAGER WILL ME BACK IN NEXT 15 MINUTES BUT SHE DID SAME THING SHE DIN'T CALL ME EVEN SHE IS BIG ONE FRAKE SHE SEND ME SMS THAT WE ARE TRYING TO CONTACT YOU BUT YOUR NO IS NOT REACHEABLE.AFTER THIS I WAS NOT ABLE TO ALL ON 198 & AFTER 2 HOURS MY ALL OUT GOING & INCOMING WERE NOT WORING PROPERLY.
AFTER 2 PM I CALLED ON [protected] BY MY RELIANCE NO.[protected] AND I REQUEST YOUR EXECUTIVE PLEASE FORWARD MY CALL TO YOUR MANAGER BUT HE DIN'T DO THAT AGAIN MY CALL TRANSFER TO SUPERVISOR AND AGAIN I TOLD HIM ALL MATTER AND AGAIN I REQUEST TO HIM PLEASE FORWARD MY CALL TO YOUR MANAGER AFTER LONG TIME MY CALL WERE TRANSFER TO MR.GURVINDER CHABRA.IST I WANA TELL YOU THAT GURVINDER WAS NOT AWAER ABOUT MY PROPER COMPLAINT AND HE WAS SO RUDE ON CALL AFTER 27 MINUTES CALL I REQUEST HIM PLEASE CALL ME BACK WITH PROPER RESPONSE AND ACTION ON ALL THINGS BEACUSE HE WAS PUTTING ME ON HOLD AGAIN & AGAIN HE ALSO COMMIT TO ME WITH IN 10 MINTS HE WILL CALL ME BACK AND I GAVE HIM MY ALLTERNATE NO.[protected] BUT HE DIN'T CALL ME TILL 1AM OF 24TH OCTOBER...ONE MORE THING AFTER MY LAST NITE COMPLAINT YOUR CALL CENTER GUYS GIVE ME WAVER OF 1100 SUMTHING.
AND ALL THING IS NOT FINISH HERE.
LAST NITE I E-MAIL ON YOUR APPLED & NODAL E-MAIL ID BUT AS SAME THEY ALSO NOT CONTACT ME AND DIN'T DO ANYTHING.
KINDLLY DO SOMETHING IF YOU CAN DO OR WANA DO.
TARUN NARAYAN <saikirpa.[protected]@gmail.com>
10/24/12
to 121, compliance.off., einward.ris
[protected] Forwarded message[protected]
From: TARUN NARAYAN <saikirpa.[protected]@gmail.com>
Date: Wed, Oct 24, 2012 at 2:10 AM
Subject: Fwd: FRAKE BILL ISSUE BY AIRTEL
To: [protected]@in.airtel.com, compliance.[protected]@bharti.in, einward.[protected]@karvy.com
DEAR SIR/MA'AM,
1:- My bill date is 5th july to 4th Aug & my bill issue is going on still.1st complaint no[protected].
2:- I called many times in call center on 198 but they always give frake commitments.
3:- 1st frake guys is AM- Dhrender kumar he ensure me that he will give all waver of wrong charges, 2nd is Sr.Executive of airtel outbond Kanika who commit me for call back but she din't do that apart this she barr my all 2g & 3g services.
ALL THE LAST POINTS IS BELONGS TO MY 1ST COMPLAINT WHICH IS CREATED ON 22ND AUG. AFTER ALL THE COMMITMENTS THAT DHERENDER WILL PROVIDE ME ALL WAVERS I PAID MY BILL BUT IN THIS MONTH WHEN I SAW MY BILL I FIND OUT THAT HE GIVE ME ONLY Rs.2247.60 WAVER. NOW ON 22 OCT 11:30 I CALLED ON YOUR CALL CENTER 198 FOR MY COMPLAINT THAT TIME I HAD A WORDS WITH MISS. SHEWTA RISHI AND I REQUESTD HER THAT PLEASE FORWARD MY CALL TO YOUR MANAGER BUT THAT TIME NO SENIOR PERSON
WERE ON YOUR FLORE SO SHE PASS MY CALL TO MR.NISHANT YADAV AND AGAIN I TOLD HIM MY ALL COMPLAINT AND HE TOLD ME THAT ONLY 2247 RS. WAVER IS DEBITED IN MY ACCOUNT & WHEN I ASKED HIM WHY.THAT TIME HE WAS SPEECHLESS THAT TIME I ASKED MANY TIME TO HIM FOR TRIE E-MAIL ID BUT HE DIN'T GIVE ME.WELL AFTER THIS I REQUEST HIM TO MAKE MY COMPLAINT FOR FRAKE BILLING WAVER AND FRAKE COMMITMENTS AND HE PROVIDE ME THAT:[protected], 46648223.
AFTER ALL THIS NISHANT YADAV ENSURE ME THAT HIS MANAGER WILL CALL ME IN MORNING TILL 10 AM BUT I GAVE HIM TIME OF 9:30. BUT AS I YOU KNOW THAT YOUR ALL GUYS ARE FRAKE. IN THE MORNING TILL 9:44am HIS MANAGER DID'NT CALL ME FOR CUSTOMER CARE EVEN NISHANT UPDATE MY ISSUE IN MID NITE TO HIS MANAGER MR.GURVINDER CHABRA.
BUT AT 9:45 I GOT A CALL FROM A GIRL WHO WERE NOT AWAERE ABOUT MY ALL ISSUE, I SAID TO HER PLEASE DO NOT DISTURB ME I TOLD YOUR GUY THAT I WANT CALL BACK FROM YOUR MANGER & I WAS SURPRISED THAT SHE CALLED ME FOR KNOW ABOUT OF KANIKA'S COMPLAINT WHICH IS LAUNCHED BY ME LAST NITE. AFTER THIS SHE ALSO ENSURE ME THAT MR GURVINDER HER MANAGER WILL ME BACK IN NEXT 15 MINUTES BUT SHE DID SAME THING SHE DIN'T CALL ME EVEN SHE IS BIG ONE FRAKE SHE SEND ME SMS THAT WE ARE TRYING TO CONTACT YOU BUT YOUR NO IS NOT REACHEABLE.AFTER THIS I WAS NOT ABLE TO CALL ON 198 & AFTER 2 HOURS MY CALL OUT GOING & INCOMING WERE NOT WORING PROPERLY.
[protected]@in.airtel.com 10/24/12
Dear Airtel Customer, Thank you for writing to us. We have already received a...
TARUN NARAYAN <saikirpa.[protected]@gmail.com>
9:41 PM (4 minutes ago)
to nodelofficer.u., 121, compliance.off.
Dear Sir/Ma'am,
As you guys did not respond on old E-mails as they are still pending & now i am sending you new complaint.Now i again check my bills in there you guys charge me complete frake NET charges & before few minutes ago (9:23pm 3 jan 2013) i called to 198 for my complain for last two bills(OCT & NOV) that time i had words with Mr.Sameer(TL).This guy is not ready to listen anything and now after listing his words i am going for consumer forum.this is my last E-mail for you all airtel team reagarding my this billing issue.
Thanks & Regards
Traun Narayan.
[protected]
Note:- After E-mailing many times to airtel but no response from Airtel services.
I AM TARUN NARAYAN & I AM USING THIS AIRTEL NO.[protected] FROM 3YRS 11 MONTHS, I AM YOUR PLATINUM USER BUT DUE TO AIRTEL FRAKE BILLING & FRAKE COMMITMENTS I AM SUFFERING FROM LAST SEPTEMBER NOW I AM FEELING VERY GILTY THAT I AM USING AIRTEL FRAKE SERVICES.NOW I HAVE A DOUBT THAT FROM LAST 3 YRS 11 MONTHS MY ALL BILLS WERE FRAKE SO I WANT ALL DETAILS.
MY TWO COMPLAINTS NO ARE AS FOLLOWS BY THIS YOU GUYS WII KNOW THE ALL THE CASE.1ST:[protected], 2ND:[protected].
"I AM MENTALLY HARRESD & TORCHER BY YOUR THREE CALL CENTER PERSON ONE IS DHREENDER KUMAR(AM OF CC), 2ND IS SR.OFFICER KANIKA OBEROY(OF OUTBOND) & 3RD IS MANAGER WHO IS VERY INRESPONSIBLE PERSON REGARDING MY CASE."
NOTE:- I KNOW THAT YOU GUYS WILL NOT DO ANY THING IN THIS MATTER BUT AS PER FORMALLITY I AM SENDING YOU THIS E-MAIL.
--
Thanks & Regards
TARUN NARAYAN <saikirpa.[protected]@gmail.com>
10/24/12
to 121, compliance.off., einward.ris
DEAR SIR/MA'AM,
1:- My bill date is 5th july to 4th Aug & my bill issue is going on still.1st complaint no[protected].
2:- I called many times in call center on 198 but they always give frake commitments.
3:- 1st frake guys is AM- Dhrender kumar he ensure me that he will give all waver of wrong charges, 2nd is Sr.Executive of airtel outbond Kanika who commit me for call back but she din't do that apart this she barr my all 2g & 3g services.
ALL THE LAST POINTS IS BELONGS TO MY 1ST COMPLAINT WHICH IS CREATED ON 22ND AUG. AFTER ALL THE COMMITMENTS THAT DHERENDER WILL PROVIDE ME ALL WAVERS I PAID MY BILL BUT IN THIS MONTH WHEN I SAW MY BILL I FIND OUT THAT HE GIVE ME ONLY Rs.2247.60 WAVER. NOW ON 22 OCT 11:30 I CALLED ON YOUR CALL CENTER 198 FOR MY COMPLAINT THAT TIME I HAD A WORDS WITH MISS. SHEWTA RISHI AND I REQUESTD HER THAT PLEASE FORWARD MY CALL TO YOUR MANAGER BUT THAT TIME NO SENIOR PERSON
WERE ON YOUR FLORE SO SHE PASS MY CALL TO MR.NISHANT YADAV AND AGAIN I TOLD HIM MY ALL COMPLAINT AND HE TOLD ME THAT ONLY 2247 RS. WAVER IS DEBITED IN MY ACCOUNT & WHEN I ASKED HIM WHY.THAT TIME HE WAS SPEECHLESS THAT TIME I ASKED MANY TIME TO HIM FOR TRIE E-MAIL ID BUT HE DIN'T GIVE ME.WELL AFTER THIS I REQUEST HIM TO MAKE MY COMPLAINT FOR FRAKE BILLING WAVER AND FRAKE COMMITMENTS AND HE PROVIDE ME THAT:[protected], 46648223.
AFTER ALL THIS NISHANT YADAV ENSURE ME THAT HIS MANAGER WILL CALL ME IN MORNING TILL 10 AM BUT I GAVE HIM TIME OF 9:30. BUT AS I YOU KNOW THAT YOUR ALL GUYS ARE FRAKE. IN THE MORNING TILL 9:44am HIS MANAGER DID'NT CALL ME FOR CUSTOMER CARE EVEN NISHANT UPDATE MY ISSUE IN MID NITE TO HIS MANAGER MR.GURVINDER CHABRA.
BUT AT 9:45 I GOT A CALL FROM A GIRL WHO WERE NOT AWAERE ABOUT MY ALL ISSUE, I SAID TO HER PLEASE DO NOT DISTURB ME I TOLD YOUR GUY THAT I WANT CALL BACK FROM YOUR MANGER & I WAS SURPRISED THAT SHE CALLED ME FOR KNOW ABOUT OF KANIKA'S COMPLAINT WHICH IS LAUNCHED BY ME LAST NITE. AFTER THIS SHE ALSO ENSURE ME THAT MR GURVINDER HER MANAGER WILL ME BACK IN NEXT 15 MINUTES BUT SHE DID SAME THING SHE DIN'T CALL ME EVEN SHE IS BIG ONE FRAKE SHE SEND ME SMS THAT WE ARE TRYING TO CONTACT YOU BUT YOUR NO IS NOT REACHEABLE.AFTER THIS I WAS NOT ABLE TO ALL ON 198 & AFTER 2 HOURS MY ALL OUT GOING & INCOMING WERE NOT WORING PROPERLY.
AFTER 2 PM I CALLED ON [protected] BY MY RELIANCE NO.[protected] AND I REQUEST YOUR EXECUTIVE PLEASE FORWARD MY CALL TO YOUR MANAGER BUT HE DIN'T DO THAT AGAIN MY CALL TRANSFER TO SUPERVISOR AND AGAIN I TOLD HIM ALL MATTER AND AGAIN I REQUEST TO HIM PLEASE FORWARD MY CALL TO YOUR MANAGER AFTER LONG TIME MY CALL WERE TRANSFER TO MR.GURVINDER CHABRA.IST I WANA TELL YOU THAT GURVINDER WAS NOT AWAER ABOUT MY PROPER COMPLAINT AND HE WAS SO RUDE ON CALL AFTER 27 MINUTES CALL I REQUEST HIM PLEASE CALL ME BACK WITH PROPER RESPONSE AND ACTION ON ALL THINGS BEACUSE HE WAS PUTTING ME ON HOLD AGAIN & AGAIN HE ALSO COMMIT TO ME WITH IN 10 MINTS HE WILL CALL ME BACK AND I GAVE HIM MY ALLTERNATE NO.[protected] BUT HE DIN'T CALL ME TILL 1AM OF 24TH OCTOBER...ONE MORE THING AFTER MY LAST NITE COMPLAINT YOUR CALL CENTER GUYS GIVE ME WAVER OF 1100 SUMTHING.
AND ALL THING IS NOT FINISH HERE.
LAST NITE I E-MAIL ON YOUR APPLED & NODAL E-MAIL ID BUT AS SAME THEY ALSO NOT CONTACT ME AND DIN'T DO ANYTHING.
KINDLLY DO SOMETHING IF YOU CAN DO OR WANA DO.
TARUN NARAYAN <saikirpa.[protected]@gmail.com>
10/24/12
to 121, compliance.off., einward.ris
[protected] Forwarded message[protected]
From: TARUN NARAYAN <saikirpa.[protected]@gmail.com>
Date: Wed, Oct 24, 2012 at 2:10 AM
Subject: Fwd: FRAKE BILL ISSUE BY AIRTEL
To: [protected]@in.airtel.com, compliance.[protected]@bharti.in, einward.[protected]@karvy.com
DEAR SIR/MA'AM,
1:- My bill date is 5th july to 4th Aug & my bill issue is going on still.1st complaint no[protected].
2:- I called many times in call center on 198 but they always give frake commitments.
3:- 1st frake guys is AM- Dhrender kumar he ensure me that he will give all waver of wrong charges, 2nd is Sr.Executive of airtel outbond Kanika who commit me for call back but she din't do that apart this she barr my all 2g & 3g services.
ALL THE LAST POINTS IS BELONGS TO MY 1ST COMPLAINT WHICH IS CREATED ON 22ND AUG. AFTER ALL THE COMMITMENTS THAT DHERENDER WILL PROVIDE ME ALL WAVERS I PAID MY BILL BUT IN THIS MONTH WHEN I SAW MY BILL I FIND OUT THAT HE GIVE ME ONLY Rs.2247.60 WAVER. NOW ON 22 OCT 11:30 I CALLED ON YOUR CALL CENTER 198 FOR MY COMPLAINT THAT TIME I HAD A WORDS WITH MISS. SHEWTA RISHI AND I REQUESTD HER THAT PLEASE FORWARD MY CALL TO YOUR MANAGER BUT THAT TIME NO SENIOR PERSON
WERE ON YOUR FLORE SO SHE PASS MY CALL TO MR.NISHANT YADAV AND AGAIN I TOLD HIM MY ALL COMPLAINT AND HE TOLD ME THAT ONLY 2247 RS. WAVER IS DEBITED IN MY ACCOUNT & WHEN I ASKED HIM WHY.THAT TIME HE WAS SPEECHLESS THAT TIME I ASKED MANY TIME TO HIM FOR TRIE E-MAIL ID BUT HE DIN'T GIVE ME.WELL AFTER THIS I REQUEST HIM TO MAKE MY COMPLAINT FOR FRAKE BILLING WAVER AND FRAKE COMMITMENTS AND HE PROVIDE ME THAT:[protected], 46648223.
AFTER ALL THIS NISHANT YADAV ENSURE ME THAT HIS MANAGER WILL CALL ME IN MORNING TILL 10 AM BUT I GAVE HIM TIME OF 9:30. BUT AS I YOU KNOW THAT YOUR ALL GUYS ARE FRAKE. IN THE MORNING TILL 9:44am HIS MANAGER DID'NT CALL ME FOR CUSTOMER CARE EVEN NISHANT UPDATE MY ISSUE IN MID NITE TO HIS MANAGER MR.GURVINDER CHABRA.
BUT AT 9:45 I GOT A CALL FROM A GIRL WHO WERE NOT AWAERE ABOUT MY ALL ISSUE, I SAID TO HER PLEASE DO NOT DISTURB ME I TOLD YOUR GUY THAT I WANT CALL BACK FROM YOUR MANGER & I WAS SURPRISED THAT SHE CALLED ME FOR KNOW ABOUT OF KANIKA'S COMPLAINT WHICH IS LAUNCHED BY ME LAST NITE. AFTER THIS SHE ALSO ENSURE ME THAT MR GURVINDER HER MANAGER WILL ME BACK IN NEXT 15 MINUTES BUT SHE DID SAME THING SHE DIN'T CALL ME EVEN SHE IS BIG ONE FRAKE SHE SEND ME SMS THAT WE ARE TRYING TO CONTACT YOU BUT YOUR NO IS NOT REACHEABLE.AFTER THIS I WAS NOT ABLE TO CALL ON 198 & AFTER 2 HOURS MY CALL OUT GOING & INCOMING WERE NOT WORING PROPERLY.
[protected]@in.airtel.com 10/24/12
Dear Airtel Customer, Thank you for writing to us. We have already received a...
TARUN NARAYAN <saikirpa.[protected]@gmail.com>
9:41 PM (4 minutes ago)
to nodelofficer.u., 121, compliance.off.
Dear Sir/Ma'am,
As you guys did not respond on old E-mails as they are still pending & now i am sending you new complaint.Now i again check my bills in there you guys charge me complete frake NET charges & before few minutes ago (9:23pm 3 jan 2013) i called to 198 for my complain for last two bills(OCT & NOV) that time i had words with Mr.Sameer(TL).This guy is not ready to listen anything and now after listing his words i am going for consumer forum.this is my last E-mail for you all airtel team reagarding my this billing issue.
Thanks & Regards
Traun Narayan.
[protected]
Note:- After E-mailing many times to airtel but no response from Airtel services.
hi,
i am deepak thakur a regular user of airtel but this time they did fraud with me and i am very much unsatisfied
i called customer care on 16th july to activate GPRS on my cell but they said i have free 350 mb 3g data till 03rd august and i can use that.
i used that data within limit but when i recvd my bill it was for 1500 and 1000 rs of internet was included in that and when i called airtel customer care their staff didn't help me at all their superviser NAWAL KISHORE denied to exclate my call to seniors and didn't support me.
i dont want to pay fraud amount to airtel request your intervention.
i am deepak thakur a regular user of airtel but this time they did fraud with me and i am very much unsatisfied
i called customer care on 16th july to activate GPRS on my cell but they said i have free 350 mb 3g data till 03rd august and i can use that.
i used that data within limit but when i recvd my bill it was for 1500 and 1000 rs of internet was included in that and when i called airtel customer care their staff didn't help me at all their superviser NAWAL KISHORE denied to exclate my call to seniors and didn't support me.
i dont want to pay fraud amount to airtel request your intervention.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
my airtel bill — unauthorised pc secure charges
pl refer my latest telephone bill #[protected] dt 27/07/08 for rs.737/- wherein u have charged rs 180/- being the pc secure charges which are unauthorisedly levied by u. though i have registered my concern to ur call centre vide complain id #36924499 dt 04.07.08.u r requested to please remove these charges from my bill and note for future billing also as i am already having antivirous installed in my pc and no more interested for ur this service.