[Resolved] Freecharge.in — Non delivery of coupons | |
Name: Apoorv mail id : [protected]@gmail.com On 10th Jan i recharged my mobile through order no 525635 for rs 350 and was supposed to get coupons worth the same amount through post. Though i have received the previous coupons within 3- 4 days of recharge it has been 15 days since i recharged and the coupons have not reached me. Their is no update on their website regarding the delivery of the coupons and when wrote an email to them regarding the same and only reply i got was that the coupons have been sent and will be received by you shortly. neither are they proving a tracking number as they usually do. I feel dejected and disappointed. Please guide me for further action. Was this information helpful? | |
Aug 18, 2016 Complaint marked as Resolved Verified Support May 27, 2012 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Greetings from Freecharge.in As a gesture of goodwill we have resent you the coupons on 24/05/12 for Order Id 14479260. Please find the tracking details mentioned below-: Order Id:[protected]Tracking No.:B[protected] sent via First Flight Couriers Courier Contact No: Customer Service 39444444 Courier Email ID: [protected]@firstflight.net Alternatively you can also contact the courier service via call / email on the above mentioned details to check the status of your courier. You can also track details here http://www.firstflight.net/n_contrac_new.asp?tracking1=B55633822 We value your relationship with us and would request you to wait till then. For further queries feel free to write us at [protected]@freecharge.in or visit the below mentioned link in order to assist you. http:/support.freecharge.in Once you submit all the details, your query will be addressed with in 24 hrs. Regards, freecharge team www.freecharge.in Happy Freecharging!!! Verified Support May 29, 2012 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Greetings from Freecharge.in Against Order 14479260 courier has been delivered on 28-May-2012 You can track details here http://www.firstflight.net/n_contrac_new.asp?tracking1=B55633822 For further queries feel free to write us at [protected]@freecharge.in or visit the below mentioned link in order to assist you. http:/support.freecharge.in Once you submit all the details, your query will be addressed with in 24 hrs. Regards, freecharge team www.freecharge.in Happy Freecharging!!! | |
 6 Comments | |
Comments
Please find the tracking number B31838333, sent by first flight courier.
Regards,
Customer Care
Freecharge.in
Regards,
Customer Care
Freecharge.in
Name: jitendra
mail id : [protected]@yahoo.co.in
respected sir,
i recharge my mobile but i donot get any coupon so pls send me coupon as soon as possible my order no is 869092, 869221, 869520
mail id : [protected]@yahoo.co.in
respected sir,
i recharge my mobile but i donot get any coupon so pls send me coupon as soon as possible my order no is 869092, 869221, 869520
I made a Recharge from freecharge.in on May-9-2012 for Rs.220/- order ID 14479260, for that they are providing Rs.500/- worth coupons. But till now I didn;t received any coupons. For the I filed complaint at freecahrge.in complaint No: #150402. They provided me shipment tracking number and contact number of Courier which they sent the coupons I called the courie people but they are not supportive.
By providing the shipment tracking number and contact numbers of courier guys, freecharge.in people thinks that the issue has been solved. This is their ( freecharge.in people) duty to track that why didn't I received the coupons , dig into the issue and solve the issue.
By providing the shipment tracking number and contact numbers of courier guys, freecharge.in people thinks that the issue has been solved. This is their ( freecharge.in people) duty to track that why didn't I received the coupons , dig into the issue and solve the issue.
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Apologies for the trouble. We are sending you the coupons right away through first flight courier. Will provide you with the tracking number by today evevning.
Regards,
Customer Care
Freecharge.in