[Resolved] Fullerton India Credit Company Limited — Personal Loan | |||
I was received loan of Rs.89000 from Fullerton India on July,2009. At that time they didn't explain insurance amount and they have been charged Rs.7000 without any communication. Before that they said only charged for processing fee but they claimed Rs.7000 for insurance . At May-10, I want to close my loan account and register at Customer Care and also directly visit at branch for 5 times but they hesitate to close and delayed for one month for closing my account and charged day by day interest when I closed on my account. Now I payed all loan balance amount with preclose charges on last month but they have been charged Rs.3521 through ECS on 5-7-10 and I made a compliant through Customer Care. They told it will be payed after 25th of this month. They charged Rs.3521 after my loan closing because of this my HDFC Bank loan accout ECS has been bounced and they charged Rs.225+Rs.450 as banking procedure. I very much worried about Fullerton India services and they won't bother after getting loan from branch. Branch people's have very poor service and I never before this kind of experiance. Please advice how can I make legal compliant... Loan M Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Dear Sir,
This is an acknowledgement for your e-mail received by Fullerton India Credit Company Limited. As you have not mentioned any contact details in your e-mail, we request you to furnish the following details to help us serve you better:
· Your preferred contact numbers.
· Your complete Residence / Office address.
· Your Loan Account number.
You can choose to call us on the below contact numbers or you can e-mail us at [protected]@fullertonindia.com
[protected]Toll Free number)
[protected]
For information on our products and services please log on to: www.fullertonindia.com. A complete list of our Branch Details is available at the Locate Us section of our website.
Warm Regards,
Preeti
Fullerton India Credit Company Limited.
This is an acknowledgement for your e-mail received by Fullerton India Credit Company Limited. As you have not mentioned any contact details in your e-mail, we request you to furnish the following details to help us serve you better:
· Your preferred contact numbers.
· Your complete Residence / Office address.
· Your Loan Account number.
You can choose to call us on the below contact numbers or you can e-mail us at [protected]@fullertonindia.com
[protected]Toll Free number)
[protected]
For information on our products and services please log on to: www.fullertonindia.com. A complete list of our Branch Details is available at the Locate Us section of our website.
Warm Regards,
Preeti
Fullerton India Credit Company Limited.
Dear Sir
REMINDER AGAIN
What happened your two week is over.
We want urgently, so I hope you resolved this matter quickly
With Regards
Sharad Anurag Pandey
----- Forwarded by Sharad Anurag Pandey/Civil-Struc/GGN/IN/PLE on 18/08/10 08:46 AM -----
Sharad Anurag Pandey/Civil-Struc/GGN/IN/PLE
11/08/10 10:29 AM
To
<[protected]@fullertonindia.com>
cc
Subject
Re: Your Complaint Dated 3-Aug-2010_Customer ID 2153892 / Loan Account No. [protected]_(REMINDER)
Dear Sir
REMINDER
With Regards
Sharad Anurag Pandey
<[protected]@fullertonindia.com>
03/08/10 05:22 PM
Please respond to
<[protected]@fullertonindia.com>
To
<Sharad.[protected]@ple.co.in>
cc
Subject
Your Complaint Dated 3-Aug-2010
Dear Mr.Sharad Anurag Pandey,
We are in receipt of your e-mail dated 27-Jul-2010
We are investigating the matter and shall revert to you within 2 weeks.
For any other assistance, kindly write to us at [protected]@fullertonindia.com or call us on[protected]Toll free) or on[protected]
Yours Faithfully,
Customer Service Manager
Fullerton India Credit Company.
----- Original Message -----
From: Sharad.[protected]@ple.co.in
To: [protected]@fullertonindia.com
Sent: Tuesday, July 27, 2010 4:38 PM
Subject: Customer ID 2153892 / Loan Account No. [protected]
Dear Sir
Sub: - Customer ID 2153892
Loan Account No. [protected]
Ref:-1. Your company’s letter no. nil dt. 11.01.2010
2. My letter dt. 16.07.2010
I had pleasure due to assurance given vide your company’s letter dt.11.01.2010 for replying any information about my loan account.
Though your company had advised send letter to Post Box No. 8108, Bandra (East) Mumbai-400051, but I have attached cheque N0. 796773 dt. 16.07.2010 of ICICI Bank for Rupee 25/- with my letter dt. 16.07.2010 for speed post charges for sending reply. Therefore my letter dt. 16.07.2010 has been sent by speed post on above address (copy of both letters are attached).
Reply of my letter dt. 16.07.2010 is still awaited.
Kindly fulfill your assurance and help me by sending reply of my letter dt. 16.07.2010 at your elear possible.
Thanks’
With Regards
Sharad Anurag Pandey
This e-mail message may contain confidential, proprietary or legally privileged information and is directed to and for the use of the addressee only. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete the original message immediately and notify the sender by return mail.
Please do not re-produce, copy, disseminate or distribute the original message in any manner.
The recipient acknowledges that PL Engineering or its subsidiaries and associated companies (PLL Group) are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of PL Engineering. Since it is information transmitted electronically, as such, we are not liable for its proper, timely and complete transmission. Before opening any attachments please check them for viruses and defects.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
REMINDER AGAIN
What happened your two week is over.
We want urgently, so I hope you resolved this matter quickly
With Regards
Sharad Anurag Pandey
----- Forwarded by Sharad Anurag Pandey/Civil-Struc/GGN/IN/PLE on 18/08/10 08:46 AM -----
Sharad Anurag Pandey/Civil-Struc/GGN/IN/PLE
11/08/10 10:29 AM
To
<[protected]@fullertonindia.com>
cc
Subject
Re: Your Complaint Dated 3-Aug-2010_Customer ID 2153892 / Loan Account No. [protected]_(REMINDER)
Dear Sir
REMINDER
With Regards
Sharad Anurag Pandey
<[protected]@fullertonindia.com>
03/08/10 05:22 PM
Please respond to
<[protected]@fullertonindia.com>
To
<Sharad.[protected]@ple.co.in>
cc
Subject
Your Complaint Dated 3-Aug-2010
Dear Mr.Sharad Anurag Pandey,
We are in receipt of your e-mail dated 27-Jul-2010
We are investigating the matter and shall revert to you within 2 weeks.
For any other assistance, kindly write to us at [protected]@fullertonindia.com or call us on[protected]Toll free) or on[protected]
Yours Faithfully,
Customer Service Manager
Fullerton India Credit Company.
----- Original Message -----
From: Sharad.[protected]@ple.co.in
To: [protected]@fullertonindia.com
Sent: Tuesday, July 27, 2010 4:38 PM
Subject: Customer ID 2153892 / Loan Account No. [protected]
Dear Sir
Sub: - Customer ID 2153892
Loan Account No. [protected]
Ref:-1. Your company’s letter no. nil dt. 11.01.2010
2. My letter dt. 16.07.2010
I had pleasure due to assurance given vide your company’s letter dt.11.01.2010 for replying any information about my loan account.
Though your company had advised send letter to Post Box No. 8108, Bandra (East) Mumbai-400051, but I have attached cheque N0. 796773 dt. 16.07.2010 of ICICI Bank for Rupee 25/- with my letter dt. 16.07.2010 for speed post charges for sending reply. Therefore my letter dt. 16.07.2010 has been sent by speed post on above address (copy of both letters are attached).
Reply of my letter dt. 16.07.2010 is still awaited.
Kindly fulfill your assurance and help me by sending reply of my letter dt. 16.07.2010 at your elear possible.
Thanks’
With Regards
Sharad Anurag Pandey
This e-mail message may contain confidential, proprietary or legally privileged information and is directed to and for the use of the addressee only. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete the original message immediately and notify the sender by return mail.
Please do not re-produce, copy, disseminate or distribute the original message in any manner.
The recipient acknowledges that PL Engineering or its subsidiaries and associated companies (PLL Group) are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of PL Engineering. Since it is information transmitted electronically, as such, we are not liable for its proper, timely and complete transmission. Before opening any attachments please check them for viruses and defects.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
From: [protected]@hotmail.com
To: [protected]@fullertonindia.com
Subject: RE: Query resolution details required
Date: Mon, 23 Aug 2010 12:00:36 +0530
What you mean your query or complaint details I not under stand
When I call[protected] the attending person told your problem is not resolve hear you go to branch office
Can you tell me how many times I go to branch office, or I wrote a mail to namaste
I want only Photo copy of my PNB Bank Statement which is submitted to you
what is the problem I not understand
I want photo copy of my PNB Bank statement urgently please resolve it immediately
From: [protected]@fullertonindia.com
To: [protected]@hotmail.com
Subject: Query resolution details required
Date: Mon, 23 Aug 2010 10:49:29 +0530
Dear Mr.Sharad Anurag Pandey,
We acknowledge the receipt of your e-mail dated 18-Aug-10. May we request you to furnish the following details to help us serve you better?
• Your query or complaint details
You may call us on the below contact numbers to have your query addressed:
¨[protected]Toll Free Number)
¨[protected]
Text message (SMS):’Contact Me’ at [protected]
Fax number:[protected]
For Information on our products and services, you may log on to www.fullertonindia.com.
Regards,
Namaste Cell
Fullerton India
----- Original Message -----
From: "fullertonindia.com - Facile Forms" <[protected]@fullertonindia.com>
To: <[protected]@fullertonindia.com>
Sent: Wednesday, August 18, 2010 2:26 PM
Subject: Form record received
> Record saved to database with ID: 17179
>
> Form ID: 20
> Form title: ComplaintsForm
> Form name: ComplaintsForm
>
> Submitted at:[protected]:56:29
> Submitter IP: 202.95.251.102
> Submitter provider: Unknown
> Submitter browser: MS Internet Explorer 7.0
> Submitter operating system: Windows XP
>
> Customer Name: Sharad Anurag Pandey
> Member_select: yes
> Loan Account Number: [protected]
> Application Reference Number: 2153892
> cb_occupation: salaried
> Address: 663/5 Gali No. 4 Patel Nagar
> Pincode: 122001
> STD Code: 124
> Phone Number: 2620700
> Mobile Number: [protected]
> Email ID: [protected]@hotmail.com
> Customers Complaint: My letter dt. 16.07.2010
> Photo copy of my PNB Bank Statement which is submitted to you
> State: haryana
> City: Gurgaon
>
>
>
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
To: [protected]@fullertonindia.com
Subject: RE: Query resolution details required
Date: Mon, 23 Aug 2010 12:00:36 +0530
What you mean your query or complaint details I not under stand
When I call[protected] the attending person told your problem is not resolve hear you go to branch office
Can you tell me how many times I go to branch office, or I wrote a mail to namaste
I want only Photo copy of my PNB Bank Statement which is submitted to you
what is the problem I not understand
I want photo copy of my PNB Bank statement urgently please resolve it immediately
From: [protected]@fullertonindia.com
To: [protected]@hotmail.com
Subject: Query resolution details required
Date: Mon, 23 Aug 2010 10:49:29 +0530
Dear Mr.Sharad Anurag Pandey,
We acknowledge the receipt of your e-mail dated 18-Aug-10. May we request you to furnish the following details to help us serve you better?
• Your query or complaint details
You may call us on the below contact numbers to have your query addressed:
¨[protected]Toll Free Number)
¨[protected]
Text message (SMS):’Contact Me’ at [protected]
Fax number:[protected]
For Information on our products and services, you may log on to www.fullertonindia.com.
Regards,
Namaste Cell
Fullerton India
----- Original Message -----
From: "fullertonindia.com - Facile Forms" <[protected]@fullertonindia.com>
To: <[protected]@fullertonindia.com>
Sent: Wednesday, August 18, 2010 2:26 PM
Subject: Form record received
> Record saved to database with ID: 17179
>
> Form ID: 20
> Form title: ComplaintsForm
> Form name: ComplaintsForm
>
> Submitted at:[protected]:56:29
> Submitter IP: 202.95.251.102
> Submitter provider: Unknown
> Submitter browser: MS Internet Explorer 7.0
> Submitter operating system: Windows XP
>
> Customer Name: Sharad Anurag Pandey
> Member_select: yes
> Loan Account Number: [protected]
> Application Reference Number: 2153892
> cb_occupation: salaried
> Address: 663/5 Gali No. 4 Patel Nagar
> Pincode: 122001
> STD Code: 124
> Phone Number: 2620700
> Mobile Number: [protected]
> Email ID: [protected]@hotmail.com
> Customers Complaint: My letter dt. 16.07.2010
> Photo copy of my PNB Bank Statement which is submitted to you
> State: haryana
> City: Gurgaon
>
>
>
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
मेरे द्वारा आपकी कम्पनी से जनवरी 2009 में 70000 रू. का पर्सनल लॉन लिया गया था । अब तक मै 27 किश्तो में 74331 रू. भर चूंका हूं । अब मैं अपना account close कराना चाहता हूं । आपकी बांसवाडा शाखा जिसका कि ब्रान्च नम्बर 1165, RMM-BAN-Banswara है से सम्पर्क करने पर बताया कि मूझे account close करने पर ओर 46894 रू. जमा करवाने पर account close होगा । ब्याज की गणना करने पर पता चला कि ये ब्याज 49% से भी अधिक हो रहा है । आपकी कम्पनी की ब्याज रेट क्या है ये तो मूझे मालूम नही पर इतना जरूर है कि लिया जाने वाला ब्याज भारत की किसी भी प्राईवेट के्डिट लिमी. से कही अधिक ज्यादा है । क़पया ब्याज की गणना पुन: करे ताकि बकाया पेमेन्ट जमा किया जा सके ।
इस सम्बन्ध में दो बार मैं अपनी शिकायत दर्ज करवा चूका हूं । एक सप्ताह ओर इन्तजार करूंगा ा उसके उपरान्त मजबुर होकर न्यायालय में जमा पडेगा । जिसकी मेरी कोई जवाबदारी नही होगी ा
सैफूल्ला खां पठान
हूसैनी चौक, काली कल्याण धाम
मस्जिद के पास, बांसवाडा ( राज. ) 327001
mob. [protected]
Email ID _ [protected]@yahoo.com
इस सम्बन्ध में दो बार मैं अपनी शिकायत दर्ज करवा चूका हूं । एक सप्ताह ओर इन्तजार करूंगा ा उसके उपरान्त मजबुर होकर न्यायालय में जमा पडेगा । जिसकी मेरी कोई जवाबदारी नही होगी ा
सैफूल्ला खां पठान
हूसैनी चौक, काली कल्याण धाम
मस्जिद के पास, बांसवाडा ( राज. ) 327001
mob. [protected]
Email ID _ [protected]@yahoo.com
Hi All,
This is regarding the loan amount which i have applied in the month of November 2013
I have applied for the amount of RS 118770 but the total net disbursal amount which i have got is RS 108862.
The day when i received net disbursal amount from the bank i have called bank people and informed that their is huge RS 9908 is missing in my account. But they have informed that whenever i will pre close the account they will return the remaining amount to my account.
Now the thing is that i want to pre close the loan amount and i have contacted to the bank executive and informed that i need to get the remaining amount RS 9908. But now they are saying we cannot return the amount.
And the worst part is that monthly EMI 4574 i was paying from 7 months it means ( 7*4574=32018 ) total 32018 i have paid as on June 2014. But when i planned to close the loan amount they have informed me to pay 121000 (including prepayment charges). I dont know what kind of calculations they have.
And one more thing in agreement for Prepayment charges they have mentioned only 5% of the principle loan amount which i have to pay but now they are saying we need to pay 7% for prepayment charge. I don't know the reason why they have changed with out intimating the customer. This is not at all fare enough because in documents they have clearly mentioned about Prepayment charges.
I totally lost a huge amount in a span of 8 months by taking personal loan from this bank. I never trust this bank and i never encourage others to take a loan from this bank. Please think before you a take a loan from this bank later on you will be in trouble. They just make customers fool and they keep cauliflowers in ears later on.
I hope government need to look this kind of issues how the fraud is going on in this bank.
This is regarding the loan amount which i have applied in the month of November 2013
I have applied for the amount of RS 118770 but the total net disbursal amount which i have got is RS 108862.
The day when i received net disbursal amount from the bank i have called bank people and informed that their is huge RS 9908 is missing in my account. But they have informed that whenever i will pre close the account they will return the remaining amount to my account.
Now the thing is that i want to pre close the loan amount and i have contacted to the bank executive and informed that i need to get the remaining amount RS 9908. But now they are saying we cannot return the amount.
And the worst part is that monthly EMI 4574 i was paying from 7 months it means ( 7*4574=32018 ) total 32018 i have paid as on June 2014. But when i planned to close the loan amount they have informed me to pay 121000 (including prepayment charges). I dont know what kind of calculations they have.
And one more thing in agreement for Prepayment charges they have mentioned only 5% of the principle loan amount which i have to pay but now they are saying we need to pay 7% for prepayment charge. I don't know the reason why they have changed with out intimating the customer. This is not at all fare enough because in documents they have clearly mentioned about Prepayment charges.
I totally lost a huge amount in a span of 8 months by taking personal loan from this bank. I never trust this bank and i never encourage others to take a loan from this bank. Please think before you a take a loan from this bank later on you will be in trouble. They just make customers fool and they keep cauliflowers in ears later on.
I hope government need to look this kind of issues how the fraud is going on in this bank.
#[protected]
I have applied Fullerton India Personal Loan 10th March,
Still There is no status of my application.
can u Resolve this issue
[protected]@gmail.com
I have applied Fullerton India Personal Loan 10th March,
Still There is no status of my application.
can u Resolve this issue
[protected]@gmail.com
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Supreme Business Park, Floors 5 & 6, B Wing, Supreme IT Park, Supreme City, Powai, Mumbai, Maharashtra, India - 400076
Fullerton-Personal Loan — Consumer Service of Fullerton india
Dear all,I, Vijay, is a PL Customer of Fullerton india.I have taken loan from this company. My complaint is centrally focusing on Behaviour and service of Company personnel. My loan was approved on 10 jan 2008 and got my Cheque on 7.30p.m 21.01.2008. I was confirmed by RO that Cheque amount would deduct only processing Charges. But when i got cheque they have deducted many thing which amounted to Rs2700.00. instead of this They have not provided me schedule of my loan till date. Every time i call to RO he just not pick my call and when he receive my call just not provide me satisfactory answer.
The Whole Branch Employees are alike. from Gatekeeper to Branch Manager. Every time they have a excuse ready to defend them and leave customer empety handed.
I also wrote customer care and log on to thier site where big big promises were witten on homepage and lodge many complaint but not even a single mail, call regarding my complaint .At the end i decided to take a loan from open market and get rid from Fullerton india PL.
Hope You people out there would learn a lesson from me.
Vijay Dubey
[protected] (Faridabad, Haryana)