Comments
i have purchased a goodrej fully automatic machine on
2 november 2015
which is not working properly i have registered compaint for it
atlest 6 technican has visited tehy are saying that the inlet pipe has been dam bitten by rat we dont have the product right now we will be back in two days and its motar is also not working properly one of the technican is saying they will charge
RS:- 500 for it
since no technisan has visited from last two months
i m not abel to operate machine if dont take any action against it i will be complaning in consumer court agish goodreg companya
my registerd mobile no is:- [protected]
my complain no is:-b[protected]
2 november 2015
which is not working properly i have registered compaint for it
atlest 6 technican has visited tehy are saying that the inlet pipe has been dam bitten by rat we dont have the product right now we will be back in two days and its motar is also not working properly one of the technican is saying they will charge
RS:- 500 for it
since no technisan has visited from last two months
i m not abel to operate machine if dont take any action against it i will be complaning in consumer court agish goodreg companya
my registerd mobile no is:- [protected]
my complain no is:-b[protected]
To
The Manager,
Godrej & Boyce Mfg.Co.Ltd.,
Appliance Division,
Plot-30, Block-GN, Sector-V,
Near Swastha Bhawan, Saltlake City,
Kolkata-700091.
Sir,
Sub: Replacement of Washing machine No. GWS 6502 PPC
Semi Auto, Capacity 6.5kg.Dated 19.03.2015.
[protected]--------
I have purchased the Washing Machine No. No.GWS-400, Capacity 3.5 kg on dt. 03.12.2003. Sri Santo Chatterjee, who came to rectify the problem and advice me for exchange as the machine- spare parts is not available and he arrange to install the machine No. GWS 6502 PPC Semi Auto, Capacity 6.5 kg dt.19.3.2015.
From very beginning the drainage system of the machine is not stain free from clothes. Mr. Chatterjee, came twice, thrice and many times. I think it is out of his capacity to rectify the problem of the machine.
Now Sir, I am a Sr. Citizen living with my wife (Rheumatic patient) have no man power to wash our regular garments, totally depend upon the washing machine.
I am praying you for replace this washing machine. And give me a semi auto washing machine capacity 5kg.and help me to carry on a trouble free life from your end.
I shall be highly obliged if you kindly do the needful.
Thanking you,
Yours faithfully,
Dated : 15.03.2016.
Address: (Protap Bhattacharya),
P.O.&Vill:-Begampur, Mobile:[protected]
(Ghantipara), E-mail pb.[protected]@gmail.com
Dist:Hooghly.Pin:712306.
Rly.Stn:Begampur,
Near Allahabad Bank.
The Manager,
Godrej & Boyce Mfg.Co.Ltd.,
Appliance Division,
Plot-30, Block-GN, Sector-V,
Near Swastha Bhawan, Saltlake City,
Kolkata-700091.
Sir,
Sub: Replacement of Washing machine No. GWS 6502 PPC
Semi Auto, Capacity 6.5kg.Dated 19.03.2015.
[protected]--------
I have purchased the Washing Machine No. No.GWS-400, Capacity 3.5 kg on dt. 03.12.2003. Sri Santo Chatterjee, who came to rectify the problem and advice me for exchange as the machine- spare parts is not available and he arrange to install the machine No. GWS 6502 PPC Semi Auto, Capacity 6.5 kg dt.19.3.2015.
From very beginning the drainage system of the machine is not stain free from clothes. Mr. Chatterjee, came twice, thrice and many times. I think it is out of his capacity to rectify the problem of the machine.
Now Sir, I am a Sr. Citizen living with my wife (Rheumatic patient) have no man power to wash our regular garments, totally depend upon the washing machine.
I am praying you for replace this washing machine. And give me a semi auto washing machine capacity 5kg.and help me to carry on a trouble free life from your end.
I shall be highly obliged if you kindly do the needful.
Thanking you,
Yours faithfully,
Dated : 15.03.2016.
Address: (Protap Bhattacharya),
P.O.&Vill:-Begampur, Mobile:[protected]
(Ghantipara), E-mail pb.[protected]@gmail.com
Dist:Hooghly.Pin:712306.
Rly.Stn:Begampur,
Near Allahabad Bank.
I have ordered a REFRIGERATOR of godrej RTEON 260LT Silver Bloosm on 18th April 2016. I have done a advance of 1049 rupee & godrej company had already received the payment.
which company had took the order, Its name is Godrej & Boyce Mfg.co.in
Order details, name- Biswanath dey. application no- 2005075. check given, check no- 307872 (UBI Bank). withdrawal date- 29/04/2016
But now 2.5 months has alredy passed, but still now I have not received my delivery. When i am calling to the company, for my delivery. I am not getting a good response !
Even they r not giving my delivery also, and not ever canceling my order also. and not giving my money back also.
I have given my order under Mr Pradip Dutta, phone no- [protected]. i have called this person also, but hi is not giving my delivery and not canceling my order also.
I have called Mr Jai Prakesh also, who is the manager of kolkata division of godrej company. phone no-[protected]. but he also didnot helped me about this problem.
Now the company is telling me to visit the head office of godrej company to solve this problem. it is in salt lake kolkata.
But why should i go to the head office, sales person had came to my home and took the order. and the money had already deducted much long ego.
SO PLESE SOLVE THE PROBLEM, I NEED MY ORDER CANCELLATION.
my contact no - [protected], [protected]
which company had took the order, Its name is Godrej & Boyce Mfg.co.in
Order details, name- Biswanath dey. application no- 2005075. check given, check no- 307872 (UBI Bank). withdrawal date- 29/04/2016
But now 2.5 months has alredy passed, but still now I have not received my delivery. When i am calling to the company, for my delivery. I am not getting a good response !
Even they r not giving my delivery also, and not ever canceling my order also. and not giving my money back also.
I have given my order under Mr Pradip Dutta, phone no- [protected]. i have called this person also, but hi is not giving my delivery and not canceling my order also.
I have called Mr Jai Prakesh also, who is the manager of kolkata division of godrej company. phone no-[protected]. but he also didnot helped me about this problem.
Now the company is telling me to visit the head office of godrej company to solve this problem. it is in salt lake kolkata.
But why should i go to the head office, sales person had came to my home and took the order. and the money had already deducted much long ego.
SO PLESE SOLVE THE PROBLEM, I NEED MY ORDER CANCELLATION.
my contact no - [protected], [protected]
I had purchased the Washing Machine with Annual contract. I had lodged the complaint for the Rectification of faults. The Service person Vikram Gautam Visited the home & came back without rectification & closed the issue on line to his office & confirmed to his office that issue shoted out.
I again contacted to his customer care no. The boss of Vikram Gautom Name, Sandeep More talked very idiotic & there customer care person raised new complain no. instead of solving the old complained no.
I am totally fed up with the attitude & way of handling of customer of Godrej customer care.
Pl suggest how can a lesson can be given to those guys.
Previous complaint No. B[protected] given on 11/07/2016.
As per Agreement the issue will be dissolved in two working days.
New complained generated without taking concurrence on B[protected].
Pl suggest
Rakesh Dwivedi
[protected]
I again contacted to his customer care no. The boss of Vikram Gautom Name, Sandeep More talked very idiotic & there customer care person raised new complain no. instead of solving the old complained no.
I am totally fed up with the attitude & way of handling of customer of Godrej customer care.
Pl suggest how can a lesson can be given to those guys.
Previous complaint No. B[protected] given on 11/07/2016.
As per Agreement the issue will be dissolved in two working days.
New complained generated without taking concurrence on B[protected].
Pl suggest
Rakesh Dwivedi
[protected]
I had purchased the Washing Machine with Annual contract. I had lodged the complaint for the Rectification of faults. The Service person Vikram Gautam Visited the home & came back without rectification & closed the issue on line to his office & confirmed to his office that issue shoted out.
I again contacted to his customer care no. The boss of Vikram Gautom Name, Sandeep More talked very idiotic & there customer care person raised new complain no. instead of solving the old complained no.
I am totally fed up with the attitude & way of handling of customer of Godrej customer care.
Pl suggest how can a lesson can be given to those guys.
Previous complaint No. B[protected] given on 11/07/2016.
As per Agreement the issue will be dissolved in two working days.
New complained generated without taking concurrence on B[protected].
Pl suggest
Rakesh Dwivedi
[protected]
I again contacted to his customer care no. The boss of Vikram Gautom Name, Sandeep More talked very idiotic & there customer care person raised new complain no. instead of solving the old complained no.
I am totally fed up with the attitude & way of handling of customer of Godrej customer care.
Pl suggest how can a lesson can be given to those guys.
Previous complaint No. B[protected] given on 11/07/2016.
As per Agreement the issue will be dissolved in two working days.
New complained generated without taking concurrence on B[protected].
Pl suggest
Rakesh Dwivedi
[protected]
Godrej customer care service is worst. staff of customer care is arrogenant. technician is giving very bad service they damage my ac panel and after that no one is response to me for that complaint.they told me crack is already in ac panel this is your look out we are not responsible for that.but reality is we are not touching any part of ac.& before technician service i know very well crack is not in panel how can it possible.Please don't Purchase any product of Godrej. i m not satisfied with your service. Improve your quality of Ac parts.
sir, i have godrej washing machine & i took a service from ur authrized service center at indore on 18/8/18, i paid money for changing washing tub and spin motor both.i have bills for paying both items, now inperiod of 5 month only spin motor again stop working, i registerd a complain to customer care on 25/01/19 complain no. [protected], technician came to home and he told me spin motor not working, i told him i have ur spin motor bill, motor had work for 5 month only, kindly replace it
he told me compny does not give warranty to any of its product, he told me u have to pay again, sir this is clear cheating with godrej customers, why we will not get warranty in your time period, if get defect with in year of purchase, as a consumer i felt cheated, plz take action, makes my motor as soon as possible without any charge, because it comes in warrnty period, otherwise i have to go to consumer forum for justise
he told me compny does not give warranty to any of its product, he told me u have to pay again, sir this is clear cheating with godrej customers, why we will not get warranty in your time period, if get defect with in year of purchase, as a consumer i felt cheated, plz take action, makes my motor as soon as possible without any charge, because it comes in warrnty period, otherwise i have to go to consumer forum for justise
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Pirojshanagar,
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i had purchased a washing machine on 12/09/2014 delivered on 25/09/2014 vide application no.1821480.the washing machine due to electrical circuting is giving shocks and my entire house current short circuited and hence i made a complaint to godrej vide
call no.159306 on 5/10/2014. the mechanic inspected the machine and said m the motor needs to be replaced.i tried contacting service centre they said they will look into the matter and after lot of persuasion gave me mr. kamle's no.who when contacted said was busy and will respond tommorow after talking with shri.ankit mahajan.
It is really surprising the lack of interest after selling a machine especially a reputed company passing on the buck which is very unfortunate.
i demand immediate solution by replacing the washing machine within next few days or i will take matters to consumer court for reimbursement of total amount along with the fridge i purchased.
sunil bhaskaran.