[Resolved]  Havells India Limited — Complaint Registration is very easy

I have raised complaint DG130167 3 days ago but it is not getting actioned (No vist/No call). I had purchased 5 fans (Models: Fusion) out of which 3 fans are making noise. I have called multiple times but no action is being take. I had raised another complaint last month DF240930 in which engineer said to get the fan sheet fixed and then call us if it still makes noise. However, the fans are still making noise.

I have got the sms stating that the complaint has been fixed however the reality is that is has stilll not been attended, I am very disappointed with Havells services.

I want to escalate this matter and get the fans fixed/replaced to get proper resolution.

Amandeep Singh
[protected]

I had buy Havells electric switches for whole my Home at November 2013, many switch have troubling to our family members.

We used many Havells Products like CFL, fan etc, these all products are very good.
Thanks for that Type of quality, but due to your Switches I felt I was wrong.


I requested you to kindly in to matter and set right the issue. I expecting your prompt service

Shubham Prajapati
[protected]
[protected]@gmail.com
Mathura

i have purchase platinum wall fan, dec 2013, do not sweing fan starting time, i m complaint many time, engineer come, engineer say, part not available, next week part avilable, problem solve, but not engineer comes . 45 days before complaint haveels toll free number

himanshu goel

[protected]

x/ 3026 street no.5 raghubar pura no.2 gandhi nagar delhi 110031

your service is not to be good, in my city.
i have installed 10 airboll fans in my shop.
2 fans is not working properly.
your delar ( friends eletric) is not supported to coustmer. his service to bad.
so requested please to attend the complaint.
Adress
Nilesh v. anchalkar
chaitanya apparels,
opp .new bus stand,
a/p- akluj .
tal malshiras.
dist- solapur.
pin -413101

i have purchased 48W Scoop LED Fitting 5nos. but electrician don't know how to fix in the false ceiling.


please send ur people immediately or send diagram to fix the fitting.

By Ashokumar, Darasuram.
Contact no:[protected]

i purchased a geyser 25 l qatro and was promised free instaltion within 48 hours but first the company rep demanded money for instaltion and then when he came after two days he came without his drilling tools as he was not sure what was the sevice request haha what a joke of a service by a comapny making such tall claims anyway am still waiting instalation at tthe time of writing this comaplaint . never again to buy a havells product my no is [protected]

Dear sir,
I had purchased a PURO 15 lt water heater on Oct. 2011. Now it is not heating water. Your service man told the heating coil was damaged. If i change the havells heating coil, how long you give the warrenty ?

Sir
I have purchased a Havelles (nicola) ceiling fan on 21.03.2015.
Suddenly it has become out of order and not moving. I do not know what
has happened. There is no fault of electricity in my house but the fan
has become out of order with in few days.
Please help me.

Contact Details:-
Name- Liakat Ali
Vill +P.O- Bankadaha
(Near Bankadaha Primary School)
P.S- Bishnupur
Dist- Bankura
Pin- 722164
West Bengal
Contact No- [protected]/ [protected]

i purchased a electric iron ERA for about 3 moths ago for Rs 700 and it conked off recently. luckily i retained the receipt and out of curiosity called Havell call centre and logged a ticket. within 24 hours my Iron was replaced with a new one - no question asked, no follow up, home delivery.
very impressive indeed

i purchased a electric iron ERA for about 3 moths ago for Rs 700 and it conked off recently. luckily i retained the receipt and out of curiosity called Havell call centre and logged a ticket. within 24 hours my Iron was replaced with a new one - no question asked, no follow up, home delivery.
very impressive indeed, a different experience compared to what one would expect in Gurgaon, recently had a horrible time with Phillips High end Mixer grinder, Tata Sky etc

I have purchase havells well fan on 27.05 14 .
Suddenly it has become out of order and not moving. I do not know what
has happened. There is no fault of electricity in my house but the fan
has become out of order with in few months.
Please help me.
Add.Rathi Decore
59/132a.purani dal mandi,
Canara bank buliding
KANPUR 208001
M.NO.[protected]

All is ferzi there is no redponse from your engineer mr. Gaurav even complaint no. EE 231583 my problrm is not resolved
Manish verma

I have brought Havells Fusion Mixer which is still under warranty. My complaint no ED130297 raised on 13-Apr-2015, Your customer care ppl are pathetic, every time i call them they promise that someone will call me in few minutes but no one call back. I am so frustrated with your customer, if this doesn't get resolved i will reach out to Anil Rai Gupta, today i left a msg on his twitter just to get in touch with him and let him know the frustration i am in. Hopefully before i reach him out and raise this escalation you guys will resolve the issues.

Regards
Kavitha
[protected]

Dear sir,
I have given my 8 watt 5piece CFL to your service center for replacement in West Bengal Siliguri.The service center name is
M.R.ELECTRICALS I have visited his center several times for about TWO years still now he has not given me the CFL.
I will be thankful i[censored] kindly look into the matter and settel my claim as early as possible.
Thanking you,

Suman Dutta
Bidhan Road
Siliguri-01
Mobile-[protected]

I am experimenting issues since long with Havells. They are not considering complaints from consumers and offense in rough matter. My complaint number : EF270994 and pending for 2 weeks. They also convinced with their poor products too and not ready to replace the lighting products. When it catches heat the lighting is stop working so beware of Havells. Its not only poor but third-grade company for customer support. "It Is Minus RATING from my as company is irresponsible." Dont purchase AnyThing from them...

in the month of april i have purchased havells pedastral swing model fan it work only 1 month, the problem is air not coming properly i have called so many times to custmer care they are taking my complaint and nobody technician did came to my home. after 2 or 3 days they are sending messages like sir your problem has been resolved but nobody technician did not come...


k. sayanna

[protected] village mudhol dist adilabad state telangana 504102

Sir I have purchased a Havelles (nicola) ceiling fan.It is not working properly and making a lot of noise. I do not know what has happened as i have complaint the same to the customer care many times(complaint no ED111537, EF043631, EF280868, EI090341). There is no fault of electricity in my house.
Please help me.

Laxman Rao
Pune 411021
E-mail-laxman.r.[protected]@gmail.com

Dear Sir,
We have purchased 2 Havells pedestal fan . 3 bar complane kar chuka hu yahi javab milta company me fan nahi he same color coll bhi kar chuka hu ...coll no EH110101 21/08/2015 1 MONTH HOGAYA


Thanking you Sir,

MOB [protected] [protected]@GMAIL.COM

ADRESS

VPO PUNRWAS COLONY D 90 SAGWARA DISTT DUNGARPUR RAJ pin 314025

I have purchased a fan from electronics shop at Nand Nagri, Delhi -93 when I have purchased this fan . It is working in good condition but after some time there blades are not in straight condition, this has turned out. the wind of the fan is not under the roof. I have contacted your dealer. He told me that he cannot do any thing else for you. contact the company.
I have already sent you a letter in this connection but no reply from your side. The dealer told me this is the company manufacturing fault. Please see the matter as earliest and contact me on email [protected]@ rediffmail.com or
on Mobile No [protected] (GIREESH CHAND 685, JANTA FLATS, GTB ENCLAVE, DELHI - 110093)

We purchased a geyser less than an year ago. It stopped working. I logged a complaint, first and engineer visited and he told that there is some part which needs to be replaced and it will be replaced by another person later.

We kept waiting but no one came and we had to call many times. Finally another person came and said he got the complaint number from office, but no details. He now knows that a part has to be replaced but he wasn't told this earlier so he didn't get the part. So again that engineer checked the geyser and told that the part is faulty we will have to replace it.

Now again, we have been waiting for someone to come and replace that part.

The complaint number is EK 033859, and the Engineer who visited the 2nd time was Mr. Lalit.

This is very inconvenient, I have wasted at least 3 days waiting for the engineer to come and repair the geyser. There is no coordination among the service engineers and no interest in providing service for the product once sold.

Animesh Shukla
+91-[protected]