Havells India Complaints & Reviews

I bought Havells WP Gracia Alkaline Hot Ambient on 26 April 2023 from Bajaj electronics at Panjagutta Hyderabad. When this product was in warranty no technician turned up for the servicing of the product. It was promised that we would be provided with free service within the first year of purchase. But no one came. Now exactly at one year the purifier started showing error. The technician asked for 500 rupees and gave him and changed the UV LED but again it started showing the same error. I’ve called multiple times. After multiple calls and their false promises a technician came and again is putting up a bill of 7000 rupees to fix the purifier. We were no way responsible for all this. They put up false advertisement and rake in lots of money from the public. The customer service is awful.

I am writing to express my deep frustration regarding the ongoing issue with my AC, serial number 87KCG06T08884, which is covered under an Annual Maintenance Contract (AMC) with your company.

Since March 2024, I have consistently faced the E5 error with my AC. Despite lodging multiple complaints and having a technician visit two months ago, the problem persists. This lack of resolution is unacceptable, especially given the assurances provided after the previous service visit.

Despite filing complaints on June 11th (Job ID: [protected]) and June 23rd (Job ID: [protected]), I have not received any meaningful response or solution from Havells. Yesterday, I was assured by customer care team that a senior technician would contact me within 24 hours. However, I have yet to receive any communication.

As a customer who has faithfully adhered to the terms of the AMC, I expect prompt and effective resolution of issues as they arise. The current situation not only violates my rights as a consumer but also reflects poorly on Havells' commitment to customer satisfaction.

Today I received a reply from Havells stating that I do not require any further customer service without any assistance provided to resolve the ongoing issue.

I would like to highlight that this issue has now persisted for over a month without resolution, and during this time, the unit has been unusable despite being under an AMC contract. Therefore, I request fair compensation for the time lost without service and the inconvenience caused by repeated cancellations and delays.

Therefore, in addition to a prompt and effective resolution of the AC issue, I request fair compensation for the multiple instances of inconvenience and the time lost without proper service. The repeated failures to resolve the problem despite multiple attempts
highlight a significant breach of service standards.

I file complaint on 18 june that my ac is not giving proper cooling it gives hot air but still no body come and my problem still pending number of times i call to customer care but nothing happen and no body comes

My registered mob no is [protected]

Rgds
Ravinder singh
[protected]

Dear Sir,
i am complaint many time of my products. LLyod AC but They are not provide the service. as your warranty policy. my product is not working properly. and first time complain, regarding this is 23.05.2024. but till date you are not provide the service team. i am calling 100 times your tollfree no. they are also not a satisfied response regarding . and many time forward the mail. plese solve this problem. My contact No. [protected]

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the inadequate servicing of my Havells Koolaire-W 51L220W Desert Cooler which I purchased from Havells company through Amazon on Purchase Date[protected] and Order no#[protected], Order total- Rs 12990 (1 Item)

Despite being a loyal customer of Havells and choosing your brand for its reputed quality, I have encountered significant issues with the servicing of my product. That's Why I had lodge complaint through Customer Care that My Cooler not work properly which have created maximum noise on[protected] As per customer Care, our technician will contact within 24 hours But Cross some few days not response from their end then again complain to customer care through mail.
After that their technician called me[protected] and visited to my home after watching my cooler, told me, your cooler motor have damage, it will be Change, that's price will be 2500 to 3000 range and I told him, How long will be warranty period . But reply technician, Have no any warranty of Cooler motor, it may be damage after 7 days or months but have no any responsibility from Havells company That's why I am not agree . and Technician also charged Rs 300/- from our end without any service So I told them why charged it, reply from technician It's rules for Havells Co.

So here please tell me, I was trust on Havells company as very Branded company in our india But here I Can understand that Havells company's Product have no any warranty of Cooler's motor So How will believe on this type of reputed company.
So please solve this problem as soon as possible.
Thanks & Regards
Dilip Kr Biswas

I have purchased Havells Loyd AC on 30-Apr-2021 from Amazon. Recently I opted for service as no cooling. Service center executive came home and said that AC gas is leaked so they need to refill and take from home, fix the issue then again bring home and install. they taken my AC from home and after 2 weeks they came back and installed saying that it working fine. they collected 3600 INR from my aged mother as I was not in home and when asked for bill they said that I will be getting bill via sms on mobile and they left. from that day I am asking them for bill but they are not providing and the local kanpur service center guys started not picking the calls. I have requested them 4-5 times for bill but still they are ignoring.

Complaint raised date - 20-Apr-2024 and till not no bill recieved.

Local Service center name is Ashish Anoop Electricals in Kanpur.

I have tried reaching out to customer care but after 8-10 calls also they are not able to resolve the issue.

Please help

One LLOYDS AC 1.2Ton Purchased with Extended Warranty. AC was not working more than 15Days.
5th May-24 Raised Complaint online through whatsapp. after 48Hrs Service Technician was attended the problem and said having issues with PCB. He raised spare replacement under warranty and also said it will take 7-8days for resolution. after 12days asked him what is the status. He said we have not yet receive spare Parts it will take time. I asked them what to do now they suggested to raise again complaint through customer care no. Again i was raised complaint. They assured it will be replaced by 21st May-24. But today i checked with service center as well as customer care no body is understand my situation. I my home my father is COPD Patient my mother also blood pressure patient. Both of them Senior citizen age 80+. I need immediate resolution or i need new AC replacement,
5th May-24 Whatsapp complaint- attached.
16th May-23 Msg also see below
Dear Erina, your Product Service request has been registered with reference no. [protected]. -Havells
Invoice also attached.
My Name Ms.Erina Ghosh
My phone no is [protected]

Complaint Number : [protected]

Havells gracia alkaline water purifier beep sound every 10 seconds

Havells service is VERY VERY BAD to say the least, we have been calling the customer service for 2 weeks and still none from the company is here is solve the issue.

NOTE that this kind of service is for a water purifier I purchased less than 9 months ago.

TOO Bad Havells .. not something that would expect a company like yours.

Brought Llyods Ac 1.5 ton GLS18I3FWAGC on 6 April 2024.

Not less than a month I've been facing issues with lloyds ac. The drainage pipe has detached from the ac and so there is water leakage from the ac inside the room.
Raised a service request which got closed without any technician visit. (may 2nd)
Raised a second request and still no technician visit yet. (may 9th).

Over the phone I was just assured that my issue will be resolved soon but I can't see any technician assigned nor any person contact me.

Due to summer heat and water leakage I am unable to operate from my office.

Please consider this issue urgent and repair the ac.

We have purchased an AC from mani enterprises located in secunderabad in the year 2022, April. Recently on April18, 2024 we had an issue with AC functioning. so we have reached out to our nearest Havells Lloyd dealer to check with the fault. They sent a service men and found out it was a PCB board issue and said it had to be replaced.
For that the dealer has sent an email to Havells LLoyd service center for PCB board estimation on...

Dear Sir/Mam,

I am writing to raise a formal complaint/grievance. I have a Havells Max RO purifier which was serviced last month on March 29. I have paid (Rs.7848) for 2yr AMC warranty for which I haven't received any documents. But technician hasn't provided any bills or receipts for AMC. He said he will send it through WhatsApp later. He has only sent a bill for the service charges (attached below), after almost a month...

Our Havells water purifier is continuously flashing a mysterious PCEr message, which seems to be some sort of error. The machine does not beep, but as such, the message appears every 10 seconds or so. We don't know it it is an error.or we can let it be.

Please guide us...

I have registered a service request for installing my new lloyd AC purchased on 14/04/2024 and got delivered on 15/04/2024 and at the same day itself service request has been registered. Unfortunately, till now nobody has contacted me . Two times i have contacted customer care toll free number, each time they were saying they reassigned the work. but no one contacted me till now[protected]:24 pm)
JOB ID: [protected]

JOB STATUS: Work Allocated

CREATED ON: 4/15/2024 3:32:41 PM

CALL TYPE: Installation

ASSIGNED TO: Summer Cool Air Condition

We have done latest service on 20/12/23 with proper candle changes with one year warranty but still filter is not working properly.
Every year we are facing same issue.
kindly check and replace the filter.

Dear LLYOD Team,
I hope this email finds you well. I am writing to address the ongoing issue with my air conditioning unit, which has persisted since the completion of the free service provided by your company.
As a loyal customer who purchased the AC in December, I expected reliable performance and prompt resolution of any issues encountered. Regrettably, following the completion of the free service, my AC has ceased to function properly.
Despite raising the issue through the portal three times, I appreciate Chitra efforts in responding promptly and arranging for a technician to visit my residence. During the technician's visit, it was determined that there is a gas leakage that requires replacement, pending approval from your team.
However, I am deeply disappointed to report that despite assurances, no further action has been taken, and the gas replacement has not been addressed. Furthermore, my attempts to reach out to Chitra ([protected]) for updates have been met with inadequate responses, exacerbating my frustration and dissatisfaction with the service provided.
The prolonged delay in resolving this matter has inconvenienced me greatly, especially considering the significant investment made in purchasing the AC.
I implore you to prioritize this issue and expedite the necessary approvals to proceed with the gas replacement. Additionally, I request improved communication and accountability from Chitra to ensure that I am kept informed of any progress or developments regarding my request.
Please understand the urgency of this matter and take immediate steps to rectify the situation. I trust that you will work diligently to restore the functionality of my AC unit and uphold the standards of customer service expected from your company.

RegardsKrithika Premkumar

Have purchased AMC and Payment made through this order id on dated 31.03.2024.
| *Order ID* : D365_INV[protected]_0
| *Total* : Rs. 4360.0
Payment option got through Whatspp chat bot.
Reg mobile no -[protected]
But not received the invoice of the payment . Send it immediately, pathetic havells services.

I have raised the complaint so many times for the product Induction Stove Model: INSTA COOK TC16 purchased from SWETA TRADING CO. Gandhinagar. But no body is responding till the date.

Waiting for your prompt response.

I Purchased Three, HAVELLS Efficiencia Neo, 1200 Mm BLDC Fans In May 2022. The Product Is Under 2 Year Standard Comprehensive Warranty Offered By Havells India Ltd.

The Fans Are Having Repeated Operational / Functional Problems Pertaining To Its PCB / Control Card.

In April 2023, (Within The First Year Of Warranty), The PCBs Of 2 (Out Of 3) Fans Were Replaced Against Job Id [protected] & [protected].

Against The Above Mentioned Job Ids, Faulty PCBs Of The Fans Were Replaced With Refurbished PCBs / Locally Repaired PCBs By Company's Authorized Representative.

On February 15th, 2024, (In The Second Year Of Warranty) One Of The Repaired Fan Again Developed Same Operational Problem.

Service Request Was Lodged And Job Id [protected] Was Allocated On February 15th.

Company's Authorized Representative Visited Home On 20th Feb And Tried To Replace The PCB With The Another Refurbished PCBs / Locally Repaired PCBs.

The Unprofessional & Unethical Endeavors Of The Company's Authorized Representative Were Not Entertained And Asked To Leave.

The Repeated Faults In The Product Under Comprehensive Warranty And Unethical After Sales Services Rendered By HAVELLS Authorized Representative Is Forcing Me To Initiate All The Possible & Potent Actions To Protect My Interest.

Regards,

I bought platina wall fan two years ago paying about Rs. 2000. I placed it on the wall untouched by anyone. Last year the neck was broken. I called the serviceman who charged me Rs. 750 for the replacement. Last month the neck was again broken and I was charged Rs. 750 again. I paid Rs. 1500 for two replacements of the neck. I am very much disappointed with the quality of the product and huge repair charges. If this is my experience, I will be discouraged to recommend this product.

Indian Consumer Complaints Forum

Subject: Formal Complaint - Continued Delay in Resolution for Defective Havells RUSH PLUS 3 L White Blue (3 kW) Water Heater - Unit Number: 57MABB100145

Dear Indian Consumer Complaints Forum,

I trust this letter finds you well. I am writing to formally register my dissatisfaction with the prolonged delay and lack of resolution regarding the defective Havells RUSH PLUS 3 L White Blue (3 kW) water heater that I purchased on October 21st, 2023, with the unit number 57MABB100145.

Despite my repeated attempts to seek assistance, as outlined in my previous communications to Havells India Ltd. dated January 4, 2024, and the subsequent follow-up email on January 11, 2024, the issues with the water heater remain unresolved. The challenges faced include missing components, inconsistent water temperature, and a confirmed fault in the system, as indicated by the authorized mechanic's visit on January 5, 2024.

The delayed response and the absence of concrete actions have placed a considerable burden on my elderly parents, aged 75 and 70, who continue to endure hardships due to the non-functional water heater. This situation is both distressing and unacceptable, given the potential risks to their well-being.

Enclosed once again are copies of the Purchase Invoice and Guarantee product card for your reference. I kindly request your intervention to expedite the resolution of this matter and ensure an immediate replacement of the defective unit.

I want to emphasize the urgency of this situation and express my intention to escalate this matter further if a prompt resolution is not achieved. The lack of responsiveness from Havells India Ltd. is not only causing undue stress but also violates my rights as a consumer.

I appreciate your immediate attention to this complaint and expect a swift resolution that upholds consumer rights.

Sincerely,