[Resolved]  HDFC Bank — HDFC Credit Card Wrong EMI Made By Customer Care Executive

Address:

West Delhi, Delhi

I was satisfied with HDFC Credit Cards services till couple of days back and I wrote a Query to them for Making my EMI.

I received reply on my first Email and received a URL from your side. As per that email I contacted Customer Support at[protected], Approx. 10 AM today (24th April 2013). I asked about EMI to Respective Customer Support Agent. I was asking about given below transaction:-


10/4/2013 -- Aggrawal Departmental Delhi I -- Rs. 2333.00
21/04/2013 -- Yatra Com Gurgaon In -- Rs. 7949.00
22/04/2013 -- Yatra Com Gurgaon In -- Rs. 877.00
Total -- Rs. 11159.00

She told me :- If I opt. EMI for 12 Months then I will get Monthly EMI of Rs. 1024.00 + Rs. 250 One time as Processing Fees for 12th Months EMI. That means Rs. 12288.00 in Easy EMI of 12 Months and Rs. 250.00 One time processing Fees.

After getting this reply from her I Opted the above mention offer.

After I opted above mention offer, she sent me One time 6 digits password and putted my call on IVR messages, Where I need put that One time password along with my Credit Card number. I did that twice but she replied, there is some technical problem which not letting her to do the same.

After that I requested her to do the same from her end, where she asked for my Permanent Account Number (PAN). Then she Replied me that My request has been recorded for 12 Months EMI option and we both disconnected the call on happy note.

Suddenly, I received a Automated Generated Text Message which clearly states that --- 1.39C/ nc.rate pm payble in 6EMIs. (That's Wrong done by her).

I was shocked after reading that Text Message and Contacted customer support again. The Second agent agreed that her colleague had done this 6th Months EMI on above mention Interest per month by mistake and Now she can't convert that into 12 Months EMI Scheme (Monthly EMI of Rs. 1024.00 + Rs. 250 One time as Processing Fees for 12th Months) opted from First Customer Executive.

In fact that Second Support agent has given me surety and requested me to write complaint/issue on customerservices.[protected]@hdfcbank.com, She told me that the higher authority have the authority to rectify the above mention mistake done by her fellow colleague representative.

I wrote them Co-operate me and rectify this issue from your end soon. Convert this 6 Months EMI to 12 Months EMI with above mention offer i.e. Monthly EMI of Rs. 1024.00 + Rs. 250 One time as Processing Fees for 12th Months offer which the First customer support agent has given me.

Its about 3 days now, But still not receive any Email or Phone from them. This shows that the kind of Services HDFC provide to the customers.