[Resolved]  HDFC Bank Standard Life Insurance Company Limited — LAXITY IN ISSUING THE POLICY DOCUMENT

Address:

Mumbai Suburban, Maharashtra

I had taken HDFC life click to Protect Insurance Policy worth 50 lakhs on 28 january 2013. I paid the premium also through netbanking. As requested by HDFC Standard life I submitted all the document signed on all the pages through email. The proposal form also contained my signed Photograph. I was issued the policy number XXXX0893, But the Policy document send to me by courier is showing the information submitted online without the updated factually correct information submitted in the scanned proposal form.

As the Insurance Policy is a legal Document it needs to be uptdated with the submissions made by the customer till the date Policy is issued. To start with, my middle name is missing from the Policy Document. My full name is xxxxxx KUMAR xxxxx, which is the same as identity proofs submitted to HDFC life online/via email, and submitted in the signed Proposal Form.

I requested them to update my Policy with my full name. Moreover as it was not asked in the Online form but later on I had filledup the Identification mark, Place of Birth in the hard copy and sent them the scanned copy. Further I had also corrected the values of Policies held by me and had signed in the form. I also send them The list of corrections/ updation undertaken in the Proposal form, but they are not responding.

I sent and online query on 20 feb 13 and an auto generated complaint no. was <AUTO> 'HDFCSL=980-670' assigned to my complaint. this remained unanswered for 4 working days till today.
I had submitted to HDFC standard life the following documents by email/online uploading.

Cover note with my passport size photograph affixed on it.
1. HDFC life Click2Protect - signed illustration form
2. Proposal form HDFC life Click2Protect signed on all the pages dated[protected]total 7 pages). First page having signed photo.
3. Declaration to HDFC standard Life Insurance Company wrt Health and unavailability of any investigation reports done some 17 years back -dated 01-02-13.
4. Declaration to HDFC standard Life Insurance Company wrt Life Insurance Policies in force dated 29-01-13
5. Declaration to HDFC standard Life wrt Cancelled Life Insurance Policy of Max New York Life dated 06-02-13.
6. Copy of last premium receipt of Max New York Life paid in 2011
7. The Respiratory Disorders Questionnaire - duly filled and signed by me dated 06-02-13
8. Blood test reports (6 Nos.) dated between July 2011 to Sept 2012.
9. Salient findings of blood tests - Presentation in a table of the important tested parameters.
10. Passport
11. Copy of Form 16 for AY 12-13 as income proof.
12. PAN card

My argument to HDFC life is that when i am so clear in declaring about myself then why are they also not clear in making my declations a part of the Policy docuemnt. If in any untoward situation, if HDFC life denies about any declaration submitted by me then i stand a loser.
HDFC standard life is only safeguarding its legal position in issuing me the Policy document by not putting the complete signed photographed Proposal form. They should aclnowledge the declarations submitted by me a part of the policy document. This should also update the information submitted by me through signed proposal form.

I am very disappointed by this attitude of HDFC standard life and will not recommend anyone to take the Insurance policies of this compnay.