[Resolved]  Hindustan Times Newspaper — FAILURE TO GIVE SERVICE AFTER TAKING MONEY

Address:

South Delhi, Delhi

1. That I got booked Hindustan times under Rs 699/- scheme package whereby I was assured that the Hindustan Times newspaper will be delivered at my doorstep without any extra charges for one year.
2. That I did the payment via cheque bearing No. 342869, from my personal account of State Bank of India dated 09/02/2013 and the Reader copy and Vendor Copy of the booking was duly confirmed via receipt bearing No. HT 1020872 dated 09/02/2013. Further the said cheque was duly credited in the account of the Ht Media with an assurance that the paper delivery will start at my doorstep within 4 weeks.
3. That the representative of HT Media Mr. Harshit (mob. No. [protected]) further assured that the paper will be delivered at my doorstep without any extra charges and without any failure and further said that the Vendor of my area will be starting the paper from 1st March 2013.
4. That the Redemption Coupon from HT Media bearing ID R0026401 was delivered at my doorstep through courier and I was instructed to hand over the same to the vendor after receiving the newspaper every month.
5. That the newspaper failed to be delivered at my doorstep in spite of several calls/reminders/sms to the said executive Harshit and the vendor namely Mr. Prem form the 1st of march 2013. Compelled and harassed I formally lodged a complaint with customer service centre helpline at[protected] of the HT Media. Further I send a sms on 7th March 2013 to Harshit that I will formally lodge a consumer complaint for deficiency in services HT Media for deficiency in services. Following day an executive from HT Media came to my home and asked me to come to Prem Ji for this issue and for starting the newspaper.
6. On 9th march 2013 I met Mr. Prem Ji at the paper distribution centre at D-2 Vasant Kunj whereby Mr. Prem asked me to pay extra delivery charge for getting the said newspaper delivered booked under the scheme at my doorstep which I refused as the delivery charges were not asked at the time of Subscription.
7. That the paper delivery started at my doorstep and after a week the beat boy took the coupon for the month with due date 13.03.2013 and as I had refused to give extra delivery charges the paper again stopped from the very next day, i.e., 18th March 2013. I again lodged a complaint with the customer service helpline on 26.03.2013 for this failure in delivery of newspaper at my doorstep and I was assured that the delivery of the said newspaper will begin within one week of this complaint and that the complaint would be redressed within no time, however, till date the said complaint is lying unattended.

8. That now it’s been more than 20 days the paper is not being delivered/coming to my doorstep and I am not getting the subscribed newspaper and facing hardships and inconvenience on account of this serious lapse in service by HT Media, even after subscription and it is causing huge loss to my business as being a lawyer I need to be update on day-today issues.
9. That today 02.04.2013 the beat-boy has told me that the said Mr. Prem has instructed to stop the delivery at my doorstep as I am not paying extra delivery charges.
10. The tall claim by you with regard to the satisfied customers as being advertised widely by you through electronic media and print media seems to be an eye wash and for that reason only I, who happens to be one of those supposedly satisfied customer, is highly unsatisfying dejected and rejected because of the faulty and imperfect services rendered by you which are nothing but full of deficiencies and short comings as explained hereinbefore. However, it is to be seen that though I paid all the charges towards delivery of newspaper under the scheme, yet is deprived of the newspaper and the HT authorised person/agents asking for more money/hidden charges/extra charges for the promised and assured services. That the aforementioned short coming, deficiency in the services rendered by you have resulted in immense pain, sufferings, hardships and inconvenience to me.