[Resolved]  Homeshop18 — False promises

Home Shop 18 — Mobile- Not working- No Replacement No Service

I have purchased one Orinon Dual SIM phone from Home Shop 18 (HS18) the invoice no is 517 Date[protected] Buyers's Order no[protected] Buyer's name Naveen Shelar.

It started problem after one week of purchased, I try to chased the service center which was listed in the book provided by Home Shop 18, but the telephone numbers were wrong, then I try to chase the Home shop 18 but the CUSTOMER CARE OF HS 18 IS WORST, MORE THEN WORST.

Finally I drop many time at the service center of Orion which is at Nehru Place (ACCFrontling India) which is also worst they communicated to me the the this is the Chines Mobile why you buy it, and the warranty of the set is expire I asked them I purchased it one months back and HS 18 Communicating to me It is One year warranty they replayed to me HS18 miss communicated to you, after a long marathon I able to update the warranty, but not use ACCfrontling India asked me to deposit the mobile because it has got some major problem. Finally I deposit the mobile because it was dad (it was on) and I got back my mobile after 6 days and on the very next day it again reach the same problem ( become DAD not on), when I again approach ACCfrontline they were very rude and enemy of customer, they asked me why you are coming again and again we cant do any thing go and ask them from where you purchased the mobile.
And refused to repair my mobile.

I don't know what to do, but I advice all of you if any one planing to buy any thing from HOME SHOP 18 please think 10000000000000000000000 times, else you will remorse like me and wast you money.

I have purchased a touchscreen mobile form this home shop 18 and when I opened it and I found that the touch screen is not working at all, hence that was the terrible mistake I made in my entire life. Only for phone calls to contact the correct person I have spent 200/- and in vein I could not get any right person.

NOTE: To home shoppe18 Don"t ever promise to any person, because your company is loosing goodwill of the consumer because of whom your company is there or existing. After a stage no one will purchase from your shoppe.

CELL:

my moblie model : onida G500, invoice No : 5420, display is not working i have given to serives center . but they are not repairing . my complaint no:1788145

I have purchased atouch screen mpbile. it has much lesser quality camera than specified on tv. i am shocked and hope will not see HS18 again.

dear sir
i have purches a energy saver Order no-[protected] Date-28/07/09 but it is not working properly please return it and send my money


arun kumar sonker

varanasi

[protected]

Home Shop 18 sucks!!! Being the Only" 24 hrs shopping channel", it thinks dat it can create a monopolistic market!!!
Fake products, Fake Customer Service...Even Fake Hosts Anchoring Those Programs.
P'ple of India...B'ware Of This anti-social Channel-Home Shop 18(Barbaadi Jab Din Bhare!!)

This refers to my complaint on defective dvd player received from homeshop18. So far neither the replacement is received nor heard anything from the company.

give some information of the product of homeshop18----Fujezone Touch Screen Dual Sim GSM Mobile Phone Product Code:35374
Give the right information that this is the GSM AND CDMA duel sim phone or NOT
Please send a email on my id

THANK YOU

home shop 18 is really fraud channel.iI HAVE JUST BOUGHT A DRILL MACHINE WHOSE DRILL IS ALTOUGTH NOT WORKING.I AM FILEING A CASE AGAINST HOMESHOP 18 IN CONSUMER COURT.IF YOU WANT TO KNOW MORE ABOUT THIS FRAUD CALL AT THIS NO. [protected]

same incident happend with me yaar, with order num[protected].I odered a VIDEOCON HOME THEATER at 17th sep nt i hav not recived my oder yet.Today is 09 oct.PLZ take some action against it.

SIR,

I HAVE ALREADY COPLAINED VIDE MY COMPLAIN NO. 1916365
STILL I AM AWATING REPLY .

THIS IS PERTAINING TO DEFECTIVE PIECE RECEIVED A JEWELLARY SET WHICH IS NOT
REPLACE BY YOU

PLEASE TAKE PROMPT ACTION IN THIS REGARD.

THANING YOU

SHAKIR KHAN
MOBILE NO. [protected]

HomeShop18 — PRODUCT NOT DELIVERED: HOMESHOP18 - ORDER No 701642562

Dear Concerned,

I booked the order on HomeShop18 on 16th september 09. Amount was paid on 19th september via cash before delivery option and it had been almost a month but product not received.

Order No[protected]

After calling to customer care, they always give new commitment date and no resoulation till date.

Neeraj Tripathi

Team,

This is vijaykumar from Karnataka circle Raichur, i have ordered the Olympus 12 Megapixels Digital Camera Model No: FE26, ordered nu[protected] on 04.10.2009 and i have got call from customer care dept and it suppose to be deliver before 15th of this month and still now no response.

And i trying to call customer care it is not connecting...Pls check this issue seriously otherwise i will go to consumer court regarding this.

Regards
Vijaykumar
[protected]

WM1503 — Mobile set not working

Umesh.P from Mysore, I ordered a mobile model no WM 1503 set through Home shop 18 (order no[protected] on 18.08.2009,it got delivered after a ten days and I paid 5000/- (Rs Five Thousand Only) but when i received that set it got some problem i e when the mobile got shake it become switched off. I informed to Wespro immediately and they taken back through TNT couriers on 03.09.09, and they resend new mobile on 25.09.09, but once again the same problem is there on this mobile. and resend it immediately on06.09.09 and received on 25.10.2009 but still the problem is not solved.pls find the below detailed mail I wrote them and their feedback.
Pls help me regarding this
My mobile no
[protected]

Dear Sir,



The mobile was thoroughly checked and it is working perfectly fine.



Though as per your request we have replaced the mobile with new mobile.



The same can be found by checking the unique handset no available on phone and on your box.



As explained to you earlier as well the battery of the mobile is kept little loose in every mobile only.



Since you have already sent the same we shall check the same and revert you.


Please note my new email address [protected]@wesprodigital.com

Warm Regards,

Dipak Mehta
Sr.Technical Support Executive

Wespro Digital Pvt. Ltd.

4/5, Shubhada Building,
Sir Pochkhanwala Road,
Worli, Mumbai –400 030
Tele: +[protected]/39
Tele: +[protected]/5412
Fax : +[protected]
www.WesproDigital.com




[protected][protected][protected][protected]

From: umesha.p [mailto:umesha.[protected]@indusind.com]
Sent: Wednesday, October 28, 2009 5:11 PM
To: Dipak Mehta
Subject: WM1503-Urgent



Dear Dipak

Received Mobile set on 23rd Oct 2009

Thanks I never expected these kind of services what your given to me, Don't think that upcountry location peoples are fools, the problem what I explained to you many times from last 2months till now it not solved, and you sending the same mobile each and every time. As per trail mail I explained the mobile getting switched off when it got shake and same is not solved till now with this mobile.

I m resending the mobile back to your wespro company,do what ever you want to do. but I don't want your mobile set

Within weeks time you will get Consumer court notice I explained that you and home shoppe 18 are cheated me, I have all proof to prove that I never used your mobile for a single day.



And I'm requesting you that don't take this issue as lightly.



regards

Umesh.P

[protected]

----- Original Message -----

From: umesha.p

To: Dipak Mehta

Sent: Tuesday, October 20, 2009 12:03 PM

Subject: Re: WM1503-Urgent



Dear Dipak

Any update?



regards

Umesh.P

[protected]

----- Original Message -----

From: umesha.p

To:

Sent: Wednesday, October 14, 2009 3:24 PM

Subject: Re: WM1503-Urgent



Dear Dipak

If you r satisfied and it is working good condition atleast 6 months you send it back, if some same problem will arise you should promise me that you will give me a different model.



Expecting your feed back and mobile set.



Thanks and regards

Umesh.P

[protected]

----- Original Message -----

From: Dipak Mehta

To: 'umesha.p'

Sent: Wednesday, October 14, 2009 10:46 AM

Subject: RE: WM1503-Urgent



Dear Umesh,



The set is perfectly working and in ok condition.



Please let us know if you want us to change the battery??


Please note my new email address [protected]@wesprodigital.com

Warm Regards,

Dipak Mehta
Sr.Technical Support Executive

Wespro Digital Pvt. Ltd.

4/5, Shubhada Building,
Sir Pochkhanwala Road,
Worli, Mumbai 400 030
Tele: +[protected]/39
Tele: +[protected]/5412
Fax : +[protected]
www.WesproDigital.com




[protected][protected][protected][protected]

From: umesha.p [mailto:umesha.[protected]@indusind.com]
Sent: Tuesday, October 13, 2009 11:00 AM
To: Dipak Mehta
Subject: Fw: WM1503-Urgent



Dear Dipak

Pls let me know any update?





regards

Umesh.P

[protected]

----- Original Message -----

From: umesha.p

To:

Sent: Monday, October 12, 2009 10:57 AM

Subject: Re: WM1503-Urgent



Dear Dipak

Any Update ?



regards

Umesh.P

[protected]

----- Original Message -----

From: Dipak Mehta

To: 'umesha.p'

Sent: Tuesday, October 06, 2009 5:19 PM

Subject: RE: WM1503-Urgent



[protected] toll free from mtnl and bsnl.



[protected] STD charges.



Please note my new email address [protected]@wesprodigital.com

Warm Regards,

Dipak Mehta
Sr.Technical Support Executive

Wespro Digital Pvt. Ltd.

4/5, Shubhada Building,
Sir Pochkhanwala Road,
Worli, Mumbai 400 030
Tele: +[protected]/39
Tele: +[protected]/5412
Fax : +[protected]
www.WesproDigital.com




[protected][protected][protected][protected]

From: umesha.p [mailto:umesha.[protected]@indusind.com]
Sent: Tuesday, October 06, 2009 5:08 PM
To: Dipak Mehta
Subject: Re: WM1503-Urgent



Dear Dipak

Can i have customer care no of Homeshope 18?

----- Original Message -----

From: Dipak Mehta

To: 'umesha.p'

Sent: Tuesday, October 06, 2009 5:00 PM

Subject: RE: WM1503-Urgent



Dear Sir,



You will need to call up homeshop18 for the courier services.


Please note my new email address [protected]@wesprodigital.com

Warm Regards,

Dipak Mehta
Sr.Technical Support Executive

Wespro Digital Pvt. Ltd.

4/5, Shubhada Building,
Sir Pochkhanwala Road,
Worli, Mumbai 400 030
Tele: +[protected]/39
Tele: +[protected]/5412
Fax : +[protected]
www.WesproDigital.com




[protected][protected][protected][protected]

From: umesha.p [mailto:umesha.[protected]@indusind.com]
Sent: Monday, October 05, 2009 3:21 PM
To: Dipak Mehta
Subject: Re: WM1503-Urgent
Importance: High



Dear Dipak

Im not satisfied with that model, and request you to arrange courier services.



regards

Umesh.P

[protected]

----- Original Message -----

From: Dipak Mehta

To: 'umesh p'

Cc: 'umesh P'

Sent: Monday, October 05, 2009 12:17 PM

Subject: RE: WM1503-Urgent



Dear Sir,



Please send it back the product to below mentioned address.



Please attach the invoice copy with the product



We shall check the same and revert you back.


Please note my new email address [protected]@wesprodigital.com

Warm Regards,

Dipak Mehta
Sr.Technical Support Executive

Wespro Digital Pvt. Ltd.

4/5, Shubhada Building,
Sir Pochkhanwala Road,
Worli, Mumbai 400 030
Tele: +[protected]/39
Tele: +[protected]/5412
Fax : +[protected]
www.WesproDigital.com




[protected][protected][protected][protected]

From: umesh p [mailto:[protected]@yahoo.co.in]
Sent: Thursday, October 01, 2009 12:37 PM
To: [protected]@wesprodigital.com
Cc: umesh P
Subject: WM1503-Urgent



Dear Dipak

Umesh.P from Mysore, I ordered a mobile model no WM 1503 set through Home shop 18 (order no[protected] on 18.08.2009,it got delivered after a ten days and I paid 5000/- (Rs Five Thousadn Only) but when i received that set it got some problem i e when the mobile got shake it become switched off. I informed to Wespro immedialtly and they taken back through TNT couriers on 03.09.09, and they resend new mobile on 25.09.09, but once again the same problem is there on this mobile.



So, Im not interested on this mobile model WM1503 pls take back through your's courier services and arrange to send my money or give some diffirent model i.e WM 3708i, which is there in your website and the price will be same.



Thanking you

Umesh

[protected]

[protected]

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[protected][protected][protected][protected]

Yahoo! India has a new look. Take a sneak peek.

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those of the author and do not necessarily represent those of IndusInd
Bank Ltd. Finally, the recipient should check this Email and any
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liability for any damage caused by any virus transmitted by this Email.
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the use of the individual or entity to whom they are addressed. If you
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i have purches wm 1503 the mobile is not working

HomeShop18 — Wrong consignment delivered

Ordered a Mitashi DVD Player from Homeshop18. The package was delivered to me on18/11/09 against cash of Rs.4999. Unfortunately, it contains only a bag and colour crayons/pencils instead of the Mitashi DVD Player. I contacted one Mr. Mitul Verma at their call centre (complaint No. 2348976). I was informed that it will take 10-15 working days for resolving the matter whatever may be the case: product or refund. I suggested him to take up the matter with courier immediately and ask him to collect the package from me and pay back my money latest by tomorrow. Why should I suffer for the fault of Homeshop18?

One Mr. Piyush Sharma from Mitashi ([protected]) contacted on the same day to follow up the complaint and assured that the courier will pick up the package next day but money will be refunded by Homeshop 18 by chq after mitashi confirmation of receiving the package back.
On 25/11/09, I contacted Mr. Piyush Sharma again and he asked for another 2-3 days for arranging pickup but no developments thereafter.
On 30/11/09 sent following message through the online feedback (No. 2421625) from Homeshop18 site.

"Despite my complaint dt 18th nov and seeking the refund of my money immediately, neither the wrongly delivered package has been picked up from my addressed nor the money has been refunded to me. Mr. piyush Sharma from Mitashi is assuring me of this for past 10 days yet there is no action. It is none of my concern whether the package is picked up or not, I want my Rs4999 refunded to me immediately. Please note this is the final notice to Homeshop18 as well as Mitashi requesting for the refund within next 5 days. Failing which I will be taking suitable legal action for the refund and damages at your cost and consequences."

On 02/12/09, contacted Mr. Piyush Sharma of Mitashi was assured of action once again

complaint


i ordered veta best learn english with sga gujarati order no[protected] and delivered in malayalam. iam gujarati by mother tounge i specially mentioned on phone 1/12/2009 till today i have not receied replacement from them & called 4 times by lenghty phone call from BARODA .AS I ALREADY PAID FULL AMOUNT CASH ON DELIVRY I REQUEST TO SPEED UP MY DELIVERY

Dear, Sir/Madam
i have purchased Xcite X440 Mobile Handset From HomeShop18 3 month before
and now the DISPLAY has Broken by Vibration & Sleep Down
So Plzz. Responce My Complain & Send the New Display For X-Cite X440 Mobile

Thanx
Ayas Khan
[protected]

HomeShop18 — Response on blog posted by Zafar Abedin on 10 th December , 2009

One of our customers Mr. Zafar Abedin has raised a concern regarding non functional Wespro Dual Sim - Touch Screen Mobile Phone Model No: WM3708i on his blog posted on 10 th December , 2009 .


He has bought the product in June 2009 amd has raised a complaint after the warranty period of 6 months .

We have spoken to our vendor M/s Wespro Corporation who in turn as a gesture of goodwill has agreed to repair the product and we have advised him to send back the product at vendor's Mumbai office.

All the required after sales service and support shall be provided to him once the product is received

Through online Home Shop 18 I had purchased a Dinner Set (Demonte 62 Pcs) with free mixer grinder (Order No.[protected], dated 18.10.2009, amount Rs.3200/-)

I had received the same in damaged condition and resend the item with First Flight Courier (R.No. – J[protected]

After several phone calls on no. [protected] of Home Shop 18, I did not got any proper response and spended a lot of money in phone calls, Fax and Courier.

The Sr. Manager Mr Rehan asked me to send the receipt copy and after sending the same two times I did not got any result except getting fake assurance from Home 18 for refund of my money.

Till now two months have been passed, neither I got any proper response nor the money spended on the item purchased.

Now I am fully frustrated .