HomeShop18 Complaints & Reviews

My name is Ram dutt three months ago i have purchasce a Dual sim mobile phone WM3708i from Home shop18.Order no[protected]. According to phone Specification it is a Wap, GPRS activated phone and I am trying many time to connect it but i cannot use this function becuse every time it shows OTA not supported message. i trying to contact with service provider many time but i think no service facility available in delhi. They are cheat with customer and missguide the innocent people and i suggest to another people please don't buy any stuff from homeshop18

I had ordered one TOPPER 10th Exam special DVD worth 500Rs for my daughter in the month of Sep 2009 from the online portal of HomeShop18.

They had promptly delivered an EMPTY I repeat EMPTY DVD box without any DVD. This has come through bluedart one of the premier courier company ( incidentally the same courier person delivered
me cd/dvd s worth 2200Rs from learnnext.com for my daughter again)so I can not doubt the courier
agency and infact the package is neatly securely packed.

I had informed them immediately after receiving the package. They had promised me the moon
but nothing had actually happened.

I left a online feedback through their site for which they replied " the product is already delivered"
without actually going into my previous complaints.

It is again interesting that they do not have any email address for the feedback. you have to use
their website only.

Overall in my 5-7 years of online experience this is the first shocking incident of ridiculously
poor and pathetic customer service. I am posting this so that others take suitable precautions.
I had purchased many items through sify/rediff/autsun but never like this happened.

May god give them proper thinking power so that they try to solve customer problems as soon
as possible.

it is more shocking since this is from a reputed firm belonging to TV18 etc.,( I happen to be their
share holder ha ha ha. .. )



Feedback History

----- pasted from their website
Hi Y
View open feedback | View closed feedback


Serial No. Date Feedback No. Order No. Suborder No. Product
1 Sep 30, 2009 2059297 [protected] 71695252 Topper - Exam Special DVDs for
Class 10th

sir/madam
I recently bought a mobile phones named H20 dual sim (model no.-V812) and also deccan pearls set set Rs 4490 and Rs 1599/- and our order no. were[protected] and[protected] respectively . The set we recieved was already having crack and when we asked the service man about it he told us to contact the company directly since his work was only confined to collect money.When we recieved our mobile phone ,its headset was not working properly moreover the booklet they provided was not at all sufficient for understanding its functions properly .also another case was that connector was not there in the set which should be there because the charger pin was of different shape . The mobile touch screen stopped working after 1 week only and when we used to call the customer service they fistly do not attend our call or after listening the problems ,asked us to wait for their service man to replace our order . we are still in wait for service man .... kindly do not buy anything from homeshop18 since these people are a big gang of fraud and deserve nothing but a kick . ....

I had purchased an imedia touch screen phone based on the tv advertisement on channel home shop 18 on which they assured a no question asked 15 days money back on non liking of the product.

List of complaints.

1) This cell phone is a china phone, which is not being informed to the customers in the advertisement, which misguides the customers and i am a victim of the same as I never intended buying a china phone.

2) the imei number provided by the company for this cell phone is not recognized by my netwrk service provider (loop) and very soon will be barred by other network providers as well. Its not even recognized in the genuine imei list when i checked online. Due to this I am not abl to use the cell phone as it shows as an invalid sim

3) home shop 18 is turning off from its words of a 15 days money back, when i demanded the same as this cell phone is creating a lot of hassels for me.

4) Being a China phone the charger of provided along with this phone was dead on the 1st use itself.

5) Even the touchscreen does not function properly.

6) When called for a refund the hs18 customer service excecutive arrogantly refuses the refund as promised into the ad stating they do not provide a refund once sim is inserted into the cell phone which was not stated before buying the product. They said refund with no questions asked within 15 days the product is bought.

i demand a full refund for the hard earned money I have spent for this useless and worthless things and request some kind of regulations to be imposed on these kinna home shopping to protect the interest of innocent customers.

Dear Sir,
I sapana kumar padhy book a product at homeshop18 on 22 aug 2009 and pay 4499/- advance for that product which is full amount of product, on 24 aug 2009. at that time company assured me that he will give my product with in 10-12 days of payment, but till now i already give 10 to 12 times complain at their customer care support and they always told me that "your product will be deliver to you with in 2 days" but till now my product is not handover to me.

so now how i can take my product from such type of company as soon as possible please show me the proper way..

sapana kumar padhy
bhubaneswar
[protected]
sapana.[protected]@gmail.com

Order No.[protected]

I had purchased an Imedia Iphone through the Homeshop18 website by opting for their 0% Interest free EMI scheme using my Citibank credit card. Before making the payment, I made it a point to go through their website for any conditions on using this facility but could not find any. I then called up their customer care and spoke to an associate there who assured me that there would be no extra charges as they have a tie-up with Citibank, HDFC and ICICI banks. It is only after all this thorough cross-checking that I finally went ahead and made my payment.

Last month when I got my credit card statement, I noticed that I was charged interest on my EMI. I immediately contacted the customer care as well as sent a feedback through their website informing them of these extra charges. They asked me to send a scanned copy of my credit card statement which I did so immediately.

Today, after a month, I got a call from them informing me that my particular credit card does not have provisions for interest free EMI. I asked the lady where it was mentioned that only certain cards are eligible for this EMI facility. To this she accused me of not reading my credit card's terms and conditions. I then pointed out to her about the listing on Homeshop18 website regarding the EMIs (see snap shot below). Nowhere is there a mention of this false claim. Even their associate did not mention any such conditions to me.

I am truly appalled by such deceitful tactics employed by Homeshop18 to lure unsuspecting customers.

If anyone is planning to opt for interest free EMIs, please DO NOT fall for this trap.


_________________snap shot of Homeshop18 website_________________________________

Payment Options -> 3 EMI of Citibank (0% Interest and No additional charges)

For Citibank credit card holders, the value of the product bought can be paid in 3 equal monthly installments (EMI). This is interest free with no additional charges. The amount of the installment will be reflected in your next credit card statement.

I placed order No[protected] for Olumpus DigiCam FE25 on Homeshop 18. I returned it back due to following problems existing init i.e. Power backup, No audio in video recording, lance of camara too many time jammed. I returned it with TNT courier (Homeshop18 partner courier). Its almost passed 24 days but no refund was made to me and I also acknowledge one correction in name my name is RAMESH KUMAR SINGH and you are processing all of my queries by name of RAMESH SINGH. How many days later I get back my refund. Its just opposite the claim you are making on TV shows that with in 15 days you refund back money. I am making many calls to your call centre and spending too much money and not receiving any response from your site and I have left no any other option to go the consumer court and claim my refund.



Ramesh Kumar Singh

I had sent parcel throgh TNT Courrier to INDIATIMESSHOPPING BUT TNT COURIER HAD WRONGLY DELIVERD THE PARCEL TO HOMESHOP18

TNT COURIER HAD REPLIED AS

"Kindly note the said shipment has been return back to Home Shop18, Noida office vide RTO Con No :[protected]DETAILS GIVEN BELOW)
You can speak with HomeShop18 for further follow ups"


Con No :[protected]
CustRef[protected] Div D Prod 15D Options Ind + Pcs 1
Orig NA7 Dest NI5 PU 04MAY09 2000 Due 05MAY09 2359 Rev Terms R
Sender TNT (INDIA) PVT LTD NEW DELHI 110020
Receiver TV18HOME SHOPPING NETWORK PV NOIDA 201301
POD OK 00 05MAY09 0944 NI5 Desc CONSIGNMENT DELIVERED IN GOOD CONDITION
Sig. CO STAMP


I REQUEST HOMESHOP18 TO RETURN THE PRODUCT TO ME WHIC IS NOT THEIRS BUT THEY HAVE ACCEPTED AND ACKNOWLEDGED THE SAME (DETAIL GIVEN ABOVE MESSAGE)

They are cheaters

False product they sent.
Not ready to pick up and thus denying refund.

All beware. Dont buy from HOMESHOP18. they are frauds. Dainik jagran and Icici bank... shame on you also who are linked to cheaters....

Bought DVD and MP3 combo from Homeshop 18. Mp3 was defective. I asked for replacement of mp3. after a lot of requests, they replaced it. but this too was not functioning. it was not at all being recognised by PC or DVD. I asked for refund or replacement. They made false assurances that they are arranging pick up for repacement but it never happened. now it is 3 months from my purchase and i am waiting for replacement. now they dont even reply to my emails. I want to inform all consumers not to buy from homeshop 18 and also request that Homeshop18 shud be forced to replace mp3.

Dear Sir,
I have registered eight times of complain through home shop 18 customer care, But they dont take any action againt my mobile.they continously send defected mobile.Iam hareshed for this service.( complaint nos are -1617195, 1702111, 1737186, 1840485, 1764276, 1840485, 1885298, 1903534 ) So sir please take any action against this complain, I am waiting your response against the mail.

Thanks
surender kumar
Mob No - [protected]

Order Orion Dual Sim Phone

- Bad Battery
- Bad Customer Service
- Bad Phone
- Not even worth Rs 1500
- They are cheating customers HOMESHOP18 should not do any business also they are taking money from people and not answering there calls. I SUGGEST NO NO FROM THIS SITE


DO NOT BUY FROM HOMESHOP18

HOMESHOP18 ARE THIEF

hi i am manoj p from trivandrum of kerala state.

i ordered an mp3 player from homeshop18 after seeing an advertisement in malayalam daily
mathrubhumi and my order number was[protected].

i recd the item with its screen loose and handing inside its body.
i complained the case with their toll free number and the complaint
registration number is 1871595.

further the item was not as shown on the advertisement and the couriered player
was without a headphone.

after calling their toll free number two days later
i got two numbers for contacting . no sms was send to my phone
as they do when u order and item. one number is of an
electronics shop by the name "unisef electronics" in hyderabad
and i am still not able to contact the other person because his mobile is
always out of range.

it is funny that they dont have anyone to contact in kerala whom i can courier the item.
the site is cheating. my sincere advise is that avoid homeshop18.


-manoj P

One of our customers Mr. Sonker has raised a concern regarding receipt of a defective product and requested for refund for his order of Energy Economizer on his blog posted on 11h August, 2009.

Under our promise of 15 days money back guarantee, we have requested him the send back the product. On receipt of the product, we shall initiate a refund for his order value.

This incidence is just as an exception and not a standard of service quality we strive to achieve for our valued customers.


With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18

Hi, i am ravi varma, booked order with the reference of an advertisement telecasted in the TV Channel "Home shop18"
website url ("www.homeshop18.com")
product url ("http://www.homeshop18.com/shop/u/y/p-Sports-Q-and-Q-Fitness-S-Exercise-Q-...⇄

the order consists of
1 pair of Reebok shoes,
1 Reebok sun glasses
1 Reebok bag

Reebok sun glasses strains my eyes on prolong usage causes headache,
regarding shoes its not at all worth of buying it

in totality my order recieved was very bad stuff.

homeshop18 is not replacing my product it is having an fault. they have given us 15 day money back gaurantee and product got falt in that gaurantee period but they and tell us to co-operate and has changed the product but product again got the fault it is in warranty period and now they are not picking the product through courier as there procedure is. when i have costomer care they just cut the line when i confired my name.there delivery pick up is 166312 and my complaint number is 74099 as suggested earlier by ther costomer care

I have booked two product order(Camcoder wespro and Samsung 8 mega pixel digital camera) from home shop 18 on 13 & 14 july 09, after seeing there 24 hour home shop 18 channel. There phone excecutive confirmed my order as well as my payment, received through credit card. Then one day one executive call me up and ask for my document(credit card latest month statement, my Pan card scand copy and my voter card scaned copy) that i forwarded them through email. Now on 20 july 09 they have cancelled my order and answered that this is internal decission and amount will be refund you in next 15 days.

I am not happy with this, these people waste my time as well as my money becoz i have paid that amount through credit card and i have to pay the card money with intrest and processing fee.

Hi

This is with regards to order nos.[protected] and[protected] placed on Homeshop18.com on June 22nd and June 23rd 2009. The orders being a Inalsa Cook Top Harmony CB (3 Burner) and a Inalsa Cooker Hood Prima BK - Black.
The products were supposed to be delivered in 8-10 working days. However after following up with the customer care regularly, I was told that there is a slight delay in the product and it will take another 3-5 business days for the product to be delivered. The customer care center also verified that the order has been dispatched on the 26th of June 2009 and is stuck up with courier. They denied providing any information on the airway bill number of concerned courier.
Today (07/07/09) I received a mail from Homeshop18 that both my orders have been cancelled, citing no reasons for cancellation.
Given the nature of the products, they were key to moving in to my new apartment and a non delivery of the same after 15 days of the payment would mean that I will have to order it online somewhere else and get it delivered in the next week or two. Which means that I have to extend my rented stay by at least another couple of weeks, which would cost me Rs.7, 500/-. Apart from that my money is stuck up with Homeshop18 for the last 15 days and probably for the next 6-8 working days.
Homeshop18 should:
1. Provide the reason for non compliance with sale given that the sale is a binding contract between the two parties when the payment has been made.
2. Refund the full amount of the sale.
3. Refund atleast 15 days of rent (which they wasted) and the interest on the payment made to them

Thanks and Regards

Abhishek

Respected sir,

I had booked an IFB 20 L Micro oven and the order no was[protected] and the same was delived to me vide sub order no. 70942227 on 3-3-2009.
Till now I have not received the starter kit which was supposed to be delived along with the same. In spite of several call made to your 24x7 phone lines the same answer is given to me that your complaint is registered and you will reveive the same within 2-3 days but till date 3 months have passed I have not received the kit.
After seeing the Micro Oven my sister and my cousin brother also ordered and received the same and they also till today have not received the starter kit even inspite of several complaints made by them
This attitude of Homeshop18 clearly shows that cheating innocent public & people is their only business.
The way they talk over phone on receiving the request with very sweet voice any person gets hyptonised.
Something should be done to stop this before many innocent people will fall prey for them.
your, s faithfully
B.R.SHAM SINGH

.

Hi, self hd ordered a 78pc dinner set on 31/05/09 ref#[protected] for which I got a confirmation on 04/06 that it has been dispatched under ref#71317841. On 08/06 afternoon I got a call from First Flight that parcel is ready & will be dispatched either that day evening or next day morning i.e.09/06. Self checked with First Flight on 09/06 by abt 11:00hrs & was told that parcel is on the way however I didn’t get it till 16:00hrs & got a call from first flight that you will get the parcel in next two days. Had called Homeshop helpline regarding this on 09/06 evening & was told by Customer Svc Agent(Mr.Sayeed) that as per system the parcel has returned to them with a reason given by First Flight that no one was present at home at the time of delivery so they had to return the parcel & now I have to place a fresh order which will take another 8-10days which I was not ready to do but later Mr.Sayeed convinced me to do so & I did but due to some system error couldn’t get the order no. Have explained the complete matter to Mr.Sayeed & have filed a complaint for this delay, complaint ref#1603648.
After speaking to Mr.Sayeed I called up First Flight(Mr.Suresh) & told them that how come no one has come yet for which I got an apology from him & he confirmed me to deliver the parcel next day i.e.10/06 by 12:00hrs & as per the commitment parcel was finally delivered as per commitment. All the 78pc set was intact & in good order however the Box or the packing was broken & not sealed for which reason given by First Flight was that it’s jst due to excess traveling.Since I was not at home my mom took the parcel thoroughly checked each & every piece then accepted it. My only concern is that this is no the right approach towards customer.
This was my first order with Homeshop & with this kind of service i would surely not commit this mistake of buying from Homeshop18 again...
Best part is that even if you register a complaint online you will not receive any confirmation or feedback on your complaint..