HomeShop18 Complaints & Reviews

Dear sir,

we have booked a product of vedeocon Hometheatre system 5.1 channel
through Homeshop 18 channel, our order no. is[protected], paid amt. 1854
by ch. no 631838 ( HDFC BANK LTD.) Br. Yamuna Vhr. Dated 1.11.09,
Homeshop 18 channel already Recived my payment in 5.11.09, but company
not send my product. so please you take the action on this company as soon
as possible & solve our problem.

Thanking you
i look possitive Response from your end ( Mohd Asif )

I placed an online order to Home Shop 18, Noida in July 2009 for a Whirlpool refrigerator 180 ltr. which costs Rs.7990/- in that order there was a free gift bag of worth Rs. 700/-. They dilevered that order on 10 August 2009. And promissed me that the gift bag will be dilevered within a week. But till date I have not received any gift from Home Shop 18. I have talked several times to their customer care executives and every time they give me a complaine no. and told me that concerned request will be forwarded to the concerned department.

My Order No. is[protected].
My complain no's which were given to me are: 2364345, 2199185, 1993359, 1839940, 1887042.

Regards

Balvinder
[protected]

Respected Sir/Madom,

Here I purchased one Olympus fe26 12 MP Digital Camera from HomeShop18. I come to know about this product on website www.homeshop18.com. According to their product specification there is voice recording feature is available in this model of Digital But when I ordered and received it I found there is no such voice recording feature is available. I immediatly informed to Homeshop18 help desk no. [protected] but they are not ready to believe on it, they are only telling to check the mannual. I also confirmed it from the olympus Service centre but then also they(homeshop18) are not properly responding to solve my problem. After so many followups they given me Request no. 2225526 on 27th oct.2009 and after that lots of time I called to them but everytime they were only telling me that this product has voice recording feature. I told them to check the same product from their side but they are not ready to check it. at the end I called for refund and as per their instruction sent it by their TNT courier on 17th Nov.2009, from that day I calling them for feedbakc or status of my request. Their every excutive giving different-different answer that call after 2 days it will take 48 hours or it will take 10 working days or 15 working days and now telling 20 days. Today on 30th Nov.2009 when I called them to check status, the replied that still they have no update from their vendor.

1) From more then 1 month they have no update about my complain.
2) Their excutives are not helpful to understand and to solve customer's problem.
3) Still they were showing wrong add of this product and misguiding to general
public.
4) They were not accepting their mistakes, they have no proper updates and
taking too much long time for any process.
5) For selling product they were calling without fail but when customer facing
problem with their product they never responding properly.
6) Still I waiting for my refund.

Receive one sigmatel dual sim on 30th october which is booked 21st Oct 2009 from Home Shop 18 One message is coming from Idea and Airtel that this IMEI number ([protected]) is not registered from Govt. I call in customer care number alsomst 10 time from last 15 days. They registered my complaint and give me the case ID 2368140. but no reply after that. When I call customer care again they told me that this case ID not belong to sigmatel mobile. then I registered new case ID 2389873 on 26th November 2009. on 29th November 2009 I receive one call from home shop 18 and the person ensure me that my mobile IMEI no. is not invalid and the mobile will work after 1st november 2009. But today my airtel sim showing invalid in the mobile whereas in other mobile it is working fine. I call the customer care again 30th Nov 2009 but they told me that their server is not working properly and not able to trace my complaint.
So please registered my complaint against this company refund my all money in double as I am facing big problem without my mobile number working.

DEAR SIR,
I am Baljinder singh my purchase details as below
Sub Order Number 71817643
Order Number [protected]
Merchant Name and Number RVT Holdings(18)
Item Number/Product Number 52800
Item SKU No AG29-3CHHELIDIG-RVT
Item Title Thunderstorm 3 Channel RC Fighter Helicopter with Remote
from homeshop18.com dated 11.10.2009 Order number , i recieve this producted dated 22.10.2009, when i check i found that is default piece , so i send back this courier by courier, then homeshop18 executive tell me u recieve ur replace within 10 to 15 days, but after 20 days product not recieve, then i say i dont want this product, dated 16.11.2009 executive told me that ur request for refund updated and u recieve ur payment within 10 working days, but when i call after two days 18.11.2009, they told me we cant give u refund, ur product send u as soon as,
Dear sir, i don"t want that product , because i purchase this product for my nephew birthday dated 12.11.2009, so this product waste for me, so plz help me for my refund .
thanks

Dear All,

Aware ! Aware ! Aware! Please avoid to buy any products from HOMESHOP18. Whatever product they are displaying on TV, the products are totaly dissutisfied in compare to price and quality. Even it found that damaged items in a bundle. You must note that, please dont oblise with call centre people they are making fool to the customer on the phone and whatever information they passing is totaly wrong and dissutisfactory . This is my personal and current exeperience regarding HOMESHOP18 for Rebok bundle product.
So please try to understand my personal opinion and must avoid to be fool like me. I hope you people will be happy to save you money, time and mental harrassment.

regards

One of the worst company to deal with

- Bad customer service
- We highly recommend sellers not to sell with them as most of the sellers loose money
- look at the nos of complaints on this website HOMESHOP18 cross any one as compare to any other site.

I saw comments replied by mr srivastava that is not going to help this is bad service

- If sellers beware
- There returns are much higher
- Half your products will be lost in transit
- Bad product category manager, they take samples and never return back especially in electronics segment one of the worst company to deal with

Few Facts for sellers

- They will say 30% returns - Actual Returns 45% more. rem this add to your cost
- Calculate 3 to 10 lets say if you selling something with them for rs 1000 you will get in hand Rs 300
- they will never tell you where the money is gone
- Cod option is one of the worst dont go for it

i bought a microwave oven with grill,model no.17pgis serial no.27599on 16/1/09.from the day of delivery it did not work because door was not properly aligned after no of calls to ifb call centre and home shop 18.door was fixed ,but soon after the roter was not working again after much troubleand umpteen calls both the call centres roter was changed in between i was asked to contact local dealer to send technitian for small troubles.ifeel cheated that defective machine,has been deliverd to me and never to buy any thing from home shop again.

i placed an order of reebok combo pack(reebok shoes,sun glasses,watch & bag)on 18th october with the order no.[protected] on my husband vinit patwa`s name.& we were assured that we'll get the same product which is displaying on the product demo, but when we got product on 25th of october,,the shoes pair was totaly different,immidiately i contacted the customer service departmnet for replacement of shoes.after calling 3 to 4 consicutive days they told me you have to send your product through TNT Services to our vendor Reebok Address,which is in Noida.on 29th october we dispatched the order through TNT Services.from the 29 th october i am continusly calling at there customer care department,and every time they are making me fool,every day they use to tell me mam you will get your order in 15days of time still i am waiting for get my order back.today i talked with Ravikant Choudhary(customer care exe.),again he told me you will get your product in 15 days.
i have lost my money & its giving me mental tension.plz take the necessary action and resolve our problem,

Pooja Patwa
Pune
[protected]

Dear Gentlemen,
I have purchased a Xcite X440 handset (IMEI nos are [protected]
and [protected]) from Home Shop 18 via invoice no SA-PLMN/5283
dated 06.09.09.

Since first day it starts to switch off intermittently, sometimes it shows emergency in place of service provider name and its data cable not functions(May be it requires some software interface, I
have widows XP SP2.Xcitemobile we mail also not works
Due to time constraints i could able to approach earlier.

Kindly assists me on the same.
Waiting for your prompt response.

Regards,

Ajay Kr Sharma

Dear Sir,
I placed an order vide no.[protected] date: sept.17,2009. and cash of Rs.1990.00 as required before delivery, was paid for kenStar Juicer, Mixer and Grinder, but the product has not been delivered yet(30.10.2009). Every time I enquire a lame excuse is given by the sales executives sitting on line assuring that the product will be delivered in next two to three days. They do not have a courtesy even to inform the customers and tell them the correct reason for the delay and time of delivery. Are they running some kind of scam? I am not going to order any product from HS18 in future and the customers be aware of it.

An order no. 71667628 was places for Wespro 5 megapixil digital camcorder model no. DV 532 the product sent by Homeshop 18 was defective. The same was returned to them and they sent a cheque without finding out the proper details for refund giving the wrong name. They were contacted about this they then said to return the cheque bearing no.534531 drawn on ICICI bANK Noida, for Rs.2699/- . The same was returned to them on 13.10.09. Till date they have not refunded the amount and they are not receiving all the calls that have been made to them on several occasions. It had been noted that the great .. Raghav Bahl, 48 years, who is the Founder, Controlling Shareholder and Managing Director of Network 18. achieved awards and has over 22 years’ experience in television and journalism is enjoying cheating the people of their money. He should visit the net and find out how many complaints have been launched against the HOMESHOP 18 for moneys and products cheated. And they call themselves India's first 24 hours Homeshoping, they do not bother to respond to your call after they have cheated you. It is a big shame that people with big banners and big awards has brought our country India a bad name . All those awards and experiences were gained through cheating other people of their earnest moneys. IT IS A CHEATING CHANNEL.

I need the refund of my money immediately as per the details sent to HOMESHOP 18.

Bernie[Bernadette] Cooke

I got your email ID from the Homeshop 18 customer grievance cell on internet and hence writing to you. This is to inform you that my husband and I have been constantly following up for a refund of our money.

We had purchased a "Night Fly Radio Control Helicopter with Remote" on 24th Aug 09 and the product was delivered to us on 26th Aug 09. The mode of payment was internet banking of Citibank.

We noticed on 27th Aug 09 that the remote control of the product was defective and chose to return the product. After repeated followup, the same was picked up from our house on 7th September 09( receipt attached) post this our woes of followup for refund started and we have not received our refund till date.

This is to also inform you that the agents at homeshop18 toll free number are not at all helpful in any manner and inspite of constant follow up our money has not come back to us.

The other details of the order are provided in the mail trail if you wish to go through the same.
Order Detail
User Id [protected]@yahoo.co.in[protected]
Order Number[protected]
Total SubOrder 1
Order Date Aug 24, 2009
Order Time 2:27 PM
Current Status Order shipped

Payment Detail
Payment Mode Internet Banking
Total Order Amount (Rs.) 1299.00
Total Payable (Rs.) 1299.00
Net Payable (Rs.) 1299.00

Billing Details
Name Sahana Pai
E-Mail [protected]@yahoo.co.in
Phone [protected]
Mobile [protected]
Address TCS e-Serve Ltd, No.1, Primpark, Primrose Road
City Bangalore
State & Country Karnataka , India
PIN Code 560025


Sub Order -1 (Detail)
Sub Order Number 71605509
Order Number[protected]
Merchant Name and Number Delhi Haat(24)
Item Number/Product Number 48169
Item SKU No JU2-HELI123-DH
Item Title Night Fly Radio Control Helicopter with Remote


Item Quantity 1
Current Status Order shipped
E-Mail [protected]@yahoo.co.in
Phone [protected]
Mobile [protected]
Shipping Address Sahana Pai TCS e-Serve Ltd, No.1, Primpark, Primrose Road
Bangalore
Karnataka, India560025
Shipment Details Normal Courier ( Shipped on Aug 25, 2009 ). ( [protected] )

Suborder Payment Detail
List Price (Rs.) 2799.00
Payable after Discounts (Rs.) 1299.00
Payble after Discounts and Charges (Rs.) 1299.00

Dear All,

We have ordered a “Wespro S Mega pixel Digital Camcorder” model no.- DV502 on 14th September 2009 to home shop 18 on telephone no- [protected].. order no[protected]copy of order receipt attached here). They have delivered it by blue dart courier. We received the courier on 17th September 2009 at 3 pm. We made payment for this product by cash to the said courier company. We opened the courier and check the features of this camcorder we found the quality of the camera was not good the pictures appeared in the screen of this camera was really poor soon we complained home shop 18 on above toll free no-[protected]. They have replied that they would change the product in a week...but still they have not provided us the replacement. we have called 5 times on home shop 18's phone no. for at least half an hour every time. Still there is no response .At last they peoples says that return it back so that they can change the product (copy of blue dart receipt attached here).And I am still waiting for there reply.

Thanks

Pritam Singh

myself Ram dutt i had purchase a WM3708i mobile from homeshop18 order no.[protected] according to phone specification it is wap/gprs enable phone but this function is not working and i think homeshop18 team missguide the people and no service facility available in delhi so i suggest to other guys please don't purchase any product from homeshop18

Respected Sir/Madam,
I have placed my order of digital camara of samsung Model ES10 of cost Rs.5099 which i have paid by my Axis bank cradit card on internet to HomeShop18 on[protected] but i have not received my order till date so please help me and guide me but i should do if i shell not received my order.
Thanks.

The mail i received after conformation of payment is as under

Dear MANOJ SHARMA,

Thank you for shopping with HomeShop18. We have despatched your order, as per details below:

S.No. Sub Order Number ProductOrder Value(Rs.) Date of despatch Status

1 [protected] Samsung 5099.00 [protected] Order shipped
Digital
Camera
Model No: ES10

You will be receiving the same within the next 2-3 working days.

We at HomeShop18 are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us. We hope to serve you again soon.

We have a wide range of products in the categories of Home & Kitchen, Electronics, Jewellery, Home Appliances, Apparel, Health & Beauty etc. Have a look at our channel or browse through our catalog at www.homeshop18.com & shop away!

In case of any suggestions or queries, please feel free to contact us at anytime. We are available 24hrs at your service through:

Our Helpline numbers: BSNL/MTNL:[protected]No STD Charges); Or:[protected]
Our internet feedback option: www.homeshop18.com/feedback
Thank you for shopping with at HomeShop18


Sincerely,

HomeShop18 Customer Care

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

Vide Order No[protected] I had ordered for Akai DVD Player and Videocon 5.1Channel Home Theatre System through Home Shop18. (Product code No S9-akaividHTS-Vid). The offer consisted of Freebie product (a) Fast Track sunglasses & (b) Adidas Bag. Although the product was delivered on 09 Oct 2009 the freebie's were not delivered alongwith the product. On complaining with the help desk of Home Shop 18 (Complaint No 2109741) they had promised to deliver the freebie's withing 7 working days. Till date I have not heard from them, neither they are entertaining the call. Please help.

We have seen homeshop18, growing but the actual facts are

1. The money is not paid on time to vendors - when you get payment vendor will be shocked to see the money received.

2. Most of the vendors are closing businesees after dealing with them - this is a fact, every 2 months check on there website how many vendors have been retained. Vendors wont be able to retain long

3. Only few products which are available cheap in market is being marketed on homeshop18

4. High promises > No response, No results, at the end vendors suffer huge loss for holding inventories, Until the sales are promised and margain is VERY HIGH, if you invest with them you will get Rs 4 from Rs 10, so you need to have atleast 60% margain in hand.

5, Returns on Cash On Deliveries is more then 40% as they would promise from 30% sometimes returns will go as high 45% which is add to vendor cost and at the end less payment to you and even negative profit.


We recommend, sell on other sites but HOMESHOP18 is clearly a NO NO

Vendor
Already Dealing With Homeshop18

This is with regards to Order no[protected] that was placed with Homeshop 18 on 22nd september. It is been 18 days after which the consignment arrived. To my surprise they expect the octroi to be payed by the customer. I have rejected the consignment on which I have been told that they would refund the amount after the order reaches back to them. which I anticipate would be another 20 days. Not just that I find Homeshop18 extremely slow but in a way dishonest and does not keep the word.

I would never ever shop with homeshop18 ever and I hope they refund the money if they want to save their shabby unprofessional face.
Sincerly
Viral Ponda.

Dear Sir,
I had purchased a DVD Player from Home Shop 18 but they had sent an defected peace from them as i complained to them against the same and they told me to send it back but i again received the defected piece back.
Please look into the issue and guide me how to go with the issue.
Below i am sending you the details of the conversation i had with them.

Serial No. Date Feedback No. Order No. Suborder No. Product Feedback History
1 18-Aug-09 1871596 [protected] 71038783 Maxis 5.1 Channel DVD Player with Built-in Amplifier Your input [protected] Dear SIr, I got a defected product and as advised by you i returned the product to the advised address but unfortunately not getting any response I have also given the POD no. of the courier to your customer care department also giving to you. Please do the needful Courier Name Superfast courier Pod no 76035
RashiK->[protected]:14:23.213->Dear Sir, Kindly provide us the despatch date as well, shall accordingly check with the vendor for receipt of the product and get the replacement shipped. Warm regards, Customer Care HomeShop18
Your input [protected] It is despatched by me on 8th July 2009 and it got delivered on 10th of July as confirmed by the courier service
Your input [protected] No response
RashiK->[protected]:14:06.36->Dear Sir Please note said product is not received by our vendor so please arrange for sign and stamped proof of delivery .
Your input [protected] I have already sent it as email to you on scan at homeshop18 dot com
Your input [protected] i have confirmed it through Maxis technology that they received the product on 10 th of July and i need the same to be replaced on urgent basis as it already took a lot of time otherwise i have to take an serious action against you guys
Your input [protected] Today i received the DVD player but it does not includes the Remote control of the player. Please arrange the same urgently.
RashiK->[protected]:53:06.919->Dear Sir Please note remote has been send to you via airwaybill number B11842967 through first flight courier .
Your input [protected] I have got the Remote two days ago but its still not working now as it is going too long i am intimating you that if it doesnot get replaced within three days i am going to the consumer forum as if the warranty time pass then you would not hear me which happened to me in case of my mobile purchased from you guys want to receive an update from you latest by day after tomorrow.