[Resolved]  Homeshop18 — Wrong Product Delivered

Home Shop 18 — wrang delivery

i have as per advertisement of home shop 18 ordered onida combo dual sim+NTV sun glasse as per shown in internet and television,my order no[protected] dt 18/08/2010 and i have paid the said order amount RS.4699/-through my H D F C bank credit card, they are sending me one I cell mobile .
after several call of complaint they are (MY complaint No[protected] promise me to send back wrang delivered mobile back to them I have returned the same phone by blue dart courior (no-[protected]) on 02/09/2010,
Now their toll free no is banned by them and i did not connect to them, i have tried to call their one cell no of Mrs Rashi of home shop 18 (No[protected]) but she can't lift the phone

My Name is Seema Kazi & I bought a Nokia C3 Handset through HomeShop18. I booked the order online using my credit card. While i was booking my order the picture of the handset dispalyed on the website was of black/grey colour. Also when I was placing the order,filling all details no where it intimated me or provided information about colors available or anything. Now when i ordered I received a pink color handset.I actually bought this as a gift for my husband & he cant use pink color.
All i asked is to replace it with black/grey color. Its really frustrating,no one at Homeshop18 are responsible enough to address my problem..all they can do is repeat tht script of we cannot do anything.

I am fed up calling up on their number & speaking to every new person n explaning the whole thing again n again.Is this fair..m not even asking for refund...i m just asking for replacing it with a different color.No where on their website is any information about color available.Please stop fooling ppl.

I would really appreciate some help.

Dear Seema,

We are sorry to know about the experience while shopping with us.

Kindly provide us your order number and we will resolve it for you immediately.

Alternatively, you can also email at sourabh.[protected]@homeshop18.com detailing your issue.


Thanks,
Team HomeShop18

Home Shop 18 — Delivery of wrong product

Sir

Iam shyam kumar Thakur my e-mail id is [protected]@gmail.com Phone No is [protected]

I have ordered a worldpool microwave oven (Convectional) from home shop 18 after paying approx 7000/- in the month of Dec 2010.

Iam presently leaving in Bakshi - ka - Talab and when i had placed the order i was told that this location is out of dilivery station so they ask me to give somebodys living in lucknow , so i did.

Then appox a month later i received the product at the lucnow address. i got that product after approx 20 days to my home. When i ask HS-18 for demo of the product they have arrange a member from worldpool.

the executive came for demo and he informed me that the product recd by me is microwave overn of (solo) instead of (Convectional) immediately i informed that to HS -18.

They assured me that the product will be changed within 11 working days.

But till date the product has not been changed.

Although i feel that i lost my money. But the biggest problem with this HS-18 is that I have tried my level best to talk to the customer care regarding this issue every time i was assured that i will get my product change within 7-8 working days. but still it was not done.

Sir it is very painful to customer to talk to customer care member, every time i will get connected to a new member and i have to brief the complete history. i have explained the complete history to approx 50 members of customer care, curior services, worldpool members but all invain.

Now after every 2-3 days i am getting call from HS-18 they again ask the same history and do nothing seriously.

it is realy very painful.

please inform me some thing very soild so that i can get relief to this.

Dear Shyam,

We are sorry to know about the experience you had while shopping with us.

Please provide us your order number and we will resolve the issue for you.

Thanks,
Team HomeShop18

Home Shop 18 — wrong product

HOME SHOP 18

WE ARE TAKING TO HOME SHOP 18 FROM LAST 3 JUNE TILL NOW WE DONT RECEIVE OUR PRODUCT

complain no 73972103 against order no[protected]

VIKAS AGGARWAL
[protected]

On 2nd feb I ordered for Dark Green Earrings By Sharnam Art. On 8th feb, they delivered me RED ones!! On calling the customer helpline, they said that they would TRY to send the Dark Green ones by 13th but can't assure it. Even after committing a mistake they are not guarantee a timely replacement! I had to wear these earrings on my college farewell on 14th that's why I placed an order well in advance. But I still have no assurance that I will have the product for the purpose I need it!

Order No.[protected]

Hi Yatish,

Sincere apologies for the inconvenience caused.
Kindly provide your complete order no or contact details so that Homeshop18 can provide you adequate response to your concern.
As the complaint raised by you does not provide complete information regarding the order no we are unable to contact you for a speedy resolution.

Regards,
Homeshop18 Online Support

This is reg. order number[protected].

I got the book on 20th Nov which I ordered on 11th November [According to your site it is deliverable in 4 days...]. After waiting and complaining this much I got the wrong book.
I ordered for the 'National Geographic Magazine - The Photography Issue Volume I ' and what I got is National Geographic Magazine November 2013.
I don't want to get fooled like this again. I bought this as a gift for my friends birthday, and the date is already over. What should I do now?
Will I get the exact book as its shown in your site? If you can't deliver the exact product as shown in the site what is the relevance of Online shopping?
I need a solution as early as possible.
I don't want to wait again for 1 week for this book.

I already sent mails and submitted a ticket. Ticket no: 90801655

I had ordered Micromax canvas juice A77 on 11th Jan through hs18 (order no[protected] and was guaranteed that i would receive the product by 14th Jan. But I received the same on 16th Jan, and made the cash payment as agreed.
Only after I opened the package did I realize that I was sent the WRONG PRODUCT, I immediately contacted their customer care number and registered a complaint. They told that they would send someone to pick up the package within 2-3 days. I called them again on 20th and now they are telling me to courier the product with my own expenses for their mistake and on top of that I was previously told that I would receive the product within 5 days, now they have changed it to 7 days. And top of all this pathetic service I didn't even receive a single update about the complaint. I request some strict action to be taken against them for running such website and fooling customer who wants to shop online.

order no[protected]
I want some solution for the problem above.

Shreyas Krishnamurthy
[protected]

Honorable,
My name is Yash Singhvi. On 29th april 2014 i placed the order of Disha NCERT Solutions: Physics, Chemistry and Mathematics, Class - 12 (Set of 3 Books) and on 2nd May 2014 i received my order. But when i open the product it was different from from the order i placed. The product i got was Disha CBSE-Board 2014 Success Files Class 12 Physics, Chemistry & Mathematics (5 Sample Papers, Past Qns, Question Bank). I complaint it about in homeshop 18 and they were saying that return the order to us with a condition that the courier charge should be less or equal to 10% of the amount of bill which is almost impossible. My total amount of my bill is 364rs. I try to talk with them but they didn't reply. Please Help me... My order number is[protected] and my sub order number is 77446755.

I have purchase sky hi 32"led TV model (SK32E63S) from Home shop 18 on 25.9. 2014 against order no.[protected], after many reminders I received TV today 08.10.2014 but company send me other lower model sky hi 32"led TV model (SK32E63) in both model there is too much difference in features as well as too much difference in cost also I want to change my TV or return back my money.

Hi,
I placed order in Homeshop18 on 11th August 2014 with the order number[protected] for the product " Mesleep Buy 5 Get 5 Cushion Covers-Holy Saint". But after some two weeks I received a different cushion covers with some junk painting's on it. I wrote several times to the customer care regarding the complaint. I didn't get any proper response from them, instead I received the following mail:

"Dear premkumar,

Greetings from Homeshop18!

In regards to your complaint id .[protected], we were unfortunately not able to reach your number[protected] to discuss the case. Please let us know a good time to reach you or your alternate number for calling back via replying to this email.

We thank you for your patience!

Regards,
Customer Support Team"

The mobile number mentioned in this customer care mail is not mine, so I replied to them saying don't simply close this issue by giving false statement. After some days I receive a mail blindly as follows :

"Dear Sir / Mam

Warm greetings from HomeShop18!

In regards to your email, we would like to inform you that as per our records your complaint is resolved.
If you have further queries, please revert us back."

Then I received a SMS to mobile last week twice saying your MOBILE IS NOT REAABLE any way we will try to reach you again which is really a fake statement.
I think they are playing smartly with the customers. I try to register this complaint as well. I alert the customers about this vendor, please be careful about the product exact & its quality. Its almost three months for me, its not yet resolved. ( I am attaching the wrong product image also for your kind reference)

Regards
Prem

Dear Concern,

I had ordered Style DIVA 2 – Wedding Collection Dress Material By HIBA-Turq Green on 10th Oct'14 for Rs 2299.
My Order number was[protected]. I got the delivery on 16th Oct'14 & I made the payment to the Courier man.
To my surprise when I opened the packet, the suit was totally different from what I had seen online & ordered.
I am really shocked on the service of Home shop 18 who claims that they give the best shopping experience.
This was my first experience with Home shop 18 which was really disappointing.
I have registered a complaint on 16th Oct'14 night on customer care number & my Complaint Number is[protected].
The executive told me that I will receive a call within 48 Hours. I am waiting for the call & my correct product delivery.

Kindly take this complaint on priority basis & replace the wrong product with the right one ASAP.

I hope delivery was not satisfactory but at least Customer Service will be better.

please see my complaint no.[protected] dated 29.11.2014

Order Number:[protected]
product code ordered: 32864531
Description of product: Collection Of 7 Fashionable Chiffon Sarees By Zoha
actual product ordered: 30565445

The HS18 is asking to pack and send the product. After sending they will send the new product.
Since wrong product has been delivered because of their mistake, it is their responsibility to change the product.

For my order[protected] for Product Vizio 3.5mm In-Ear Earphone, i have received samsung ear phone instead of Vizio 3.5mm In-ear earphone. So please replace it by the product which i have ordered.

In reference to our Order Id:[protected] and
Complaint no. :[protected], we would like to know the current status of our complaint. It was our first shopping from Shop18 and hopefully now the last by seeing pathetic response from their end. We ordered something else, received something else and now we don't know where to go. The product was supposed to be a gift for someone. We registered the complaint on 2nd April and has got no response till now. None of toll free nos. displayed are responding. Is there anyone to sort out the matter or the costumers are just fooled like this?

i ordered a dress material from Homeshop18 of hiba-black from mallika collection 2 in 1 dress material and my order no[protected] and my mobile no [protected] is delivered on 7th april but i found there is missing of golden santoon lining piece and at that place one extra black santoon lining piece is there and i just placed a complaint against that and after placing complain on 8th april the order again paced and on 14th april i got the product through the corrier and the product i got was totally different from the real product which i ordered. Please kindly refund my money which i would pay for it, was 2999/- or replace the product and give me the exact product which i paced.