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HP India Complaints & Reviews

1.9
Updated: Jul 23, 2026
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D
DR B.P.NARSARIA
from Mumbai, Maharashtra
Jan 4, 2010
Resolved
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Dear Sir,

I want to draw your kind attention towards Compaq service.

As compaq promised the costumers to give" printer and ups ",on the purchase of COMPAQ PRESARIO desktops(Compaq SG3540I) in the month of November, 2008.but it is still pending till today.

kindly,take this matter seriously and resolve the complaint within 15 days.

Necessary Information are given below:-

1-REDEMPTION CODE - BSHPV4TV1V.

2-DEALER - D.S.SOLUTIONS, PADRAUNA,KUSHINAGAR,UTTAR PRADESH.

3-DRAFT NO. - TST 274846. dated:29/11/08

4-NAME - DR.B.P.NARSARIA.

5-MOBILE NO. -[protected]

6-ADDRESS -DR.B.P.NARSARIA, NEAR RADIENT HOSPITAL, BELWACHUNGI,PADRAUNA, KUSHINAGAR,(U.P.)
Aug 14, 2020
Complaint marked as Resolved 
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    R
    Ramya Shankar
    from Bengaluru, Karnataka
    Jan 4, 2010
    Resolved
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    I had to collect my laptop from Hp service center, Bangalore. The customer service is rude, bitter, unpolite and unpleasant experience. I had not taken my job sheet but instead took the mail reference that was sent to me intimating about collection of laptop. It was not told to me anywhere in the mail that the job sheet is mandatory to collect the laptop. When I went there, I was first asked for the job sheet, when I informed them that I dont have it, they told me that I would still get my laptop if I give the serial number and product number. Once I told that, I was told to produce ANY id proof. Then, I produced my company id proof. As if that humiliation was not enough, some person who was sitting and working on a desktop made a terrible frowning face and told me that a government ID proof is required!! This is a good way to embarass genuine people. It was really sad to see customer care executives behaving in such rude manner. After that, another lady came in. She was even more rude than the person who was working on the desktop. She refused to accept my pleas and told me straightaway to get lost if I dont have a job letter. This is really uncalled for. This is the third time I was giving the laptop for service that too 3 times within 4 months. On top of that, they say company id card is not a good enough proof. Was it mentioned anywhere in their mail that job sheet has to be shown??? I am not sure if people sitting at the customer service desk are trained enough to handle different types of problems. If they would have told me in the beginnning itself that without job-sheet I will not be getting the laptop, I would have simply walked off! But they wasted 45 mins of mine, asking for all sorts of details!!
    Aug 14, 2020
    Complaint marked as Resolved 
    have a flickring problem in my HP laptop screen since dec 09.Initially i took my laptop to BHOPAL(INDIA) HP service center(MP Nagar) on 26th december with warranty ending on 9th jan. but due to some reasons service engineers couldn't identify the problem. and they returned my laptop on 5th saiying if problem still persists you can come up again and it'll be counted as warranty case.in two days i went back as the problem was not over this time they identified the problem and give me a "Yellow slip" saying "PART PENDING" but they have never replaced that.. I dont have time to come up again and again to HP care as my jobs timings are that way..thats why i am writing..

    I have already registered complaint online with service request number-4439890. But giving some reasons no one is responding to my mails...plz. if you can i need to talk to some responsible person from HP!! I??
    Plz. reffer to
    TOKEN No.-W-712
    Obligation type-02N
    Case ID is [protected]
    date on yellow slip[protected]
    S. No.-2CE8361GHF
    Product No.-FQ366PA
    HP service centre Address-
    RT Outsourcing service ltd.
    1st floor, Plot No-48
    Zone II MP nagar
    Bhopal

    Regards,
    Sulabh Kulshrestha
    [protected]
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      M
      Moni Kumari Gupta
      from Roorkee, Uttarakhand
      Jan 2, 2010
      Resolved
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      Dear Sir,

      This is to inform you that since December 2007 when I have bought the HP-Pavilion-2601TX laptop from your shop, I have been facing the problems regarding hardware and software of this computer but today I would like to divert your attention towards the display system and related problems as well as the service provided by your centre.

      Around 15 days before, the display system of my laptop was repaired by your shop- Krishna Agency, Patna, but unfortunately it again got damaged within 1 day. So, I brought it again and it was repaired and I was assured by the service provider that there won't be any problem but AGAIN AFTER 1 DAY THE SAME DISPLAY HAS GOT DAMAGED.

      The worst part of all these experiences was that there were following changes in my laptop after it got repaired from your center:

      1. The battery now is charged only 73% in 15 hours and the percent charging remains constant even after it is plugged in. Apart from this just after when it was plugged out once, the computer got it's power off and with this the display also went. but earlier the battery was charged 100% within only 1 hour.

      2. The computer has got a breakage type scratch near touch pad above DVD player.

      3. The DVD drive does not open now.

      4. The computer is very slow now and hangs frequently.


      With all these complaints and experiences with your service centre , I request you to kindly consider my difficulties and suggest me now what steps should be taken to make my laptop better again.

      I would like to mention here that currently I am a student here in IIT Roorkee and I don't live in Patna.I would be highly thankful to your kind advices.

      Moni Kumari Gupta
      F-24, Sarojini Bhawan
      IIT Roorkee, Uttarakhand
      Phone No-[protected]
      Aug 14, 2020
      Complaint marked as Resolved 
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        D
        Deepak Sharma
        from Jind, Haryana
        Jan 2, 2010
        Resolved
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        Respected sir
        I bought a Compaq-Presario CQ40 Notebook laptop, its serial number is-CND9382D1M, from karnal ,along-with it , there was a offer, of MOTO ROKR E8 mobile, for which one has to register online, which delivers a code, which confirms of being registered online and then one has to send a draft of Rs. 5499/- to Hp Redemption cell, and then the mobile will be sent to the respective person address, The last date of being registered online was 20th October 2009, and the last date to send the draft of Rs.5499/- along with all details was 20th November 2009, till now , i haven't got any mobile, and when i try to call them, their phone is always unreachable, The redemption code, which they provided online is Redemption Code- Q4SREW504B.Please help me, as i feel that, i have been cheated by them, their address, to which i send my draft and other details is as follows

        HP Redemption Support
        C/O Innovative Incentives & Events Pvt ltd.
        SCF 13 , 2nd Floor
        Inner Market , Sector 7C
        Chandigarh – 160018 - UT
        Aug 14, 2020
        Complaint marked as Resolved 
        yes this is also happen with me i had also bought a HP laptop of rs.50000 and i had also send the d.d of 5499/- so plz help me also
        Respected sir..

        I had bought HPMpavilion laptop in the month of August-09 and i had sent the all the required documents along with the DD of Rs.5499/- infavour of Innovative Incentives & Solutons Pvt Ltd as they prescribed.Even afer 6 month, we could not trace the redemption online checking website.The website was built for enquire online abount the status of claim which is locked now..They have cheated us .

        Why don't local guy who is applied for claim can visit personally to HP redemption cell.
        Please let us know the fact.

        Regards,
        Mahadev(Bangalore)
        [protected]
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          B
          B. Maurya
          from Gurgaon, Haryana
          Dec 30, 2009
          Resolved
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          Sir,
          My name is B. Maurya.I purchased a new notebook of following details on 05/12/09.

          Model & Product No.:CQ61-312TU/VV284PA
          Serial No.:CNF9390L2B
          Dealer,s Name:Axis Computer & Periferals,O-5 Lajpat Nagar-II.

          I would like to draw your kind attention on the following points:-

          1. After one week of purchasing, its operating system stopped working.
          2. I went to the dealer on 15/12/09, but instead of solving my problem they directed me to Service center of Okhla Phase-I.
          3.But the service center (vide complaint no.:Token No.-L-14 dated 15/12/09) asked me to order the recovery disk from the call center and told me that they cannot do any thing.
          4.On the same date any how I contact the call center and ordered the recovery disk (vide complaint no.:[protected] dated 15/12/09).
          5.I received the recovery disk and again went to above said service center at 10:00 AM on 19/12/09. After wasting my whole day, at 05:00 PM they told me that the recovery disks are corrupted(vide complaint no.:Token No.L06dated 19/12/09).
          6.Their response was very unprofessional and asked me to again order the recovery disk and contact the call center.
          7.Then I again cantact the call center for recovery disk,but they told me that until unless service engineer does not inform them, they will not send the disk again. I request them but they refused me. Even they didnot provide me the complaint number.
          8.On 22/12/09 I again call the center (vide complaint No.-[protected] dated 22/12/09) and
          and they told me that I will receive the disk within three days.
          9.But till date and time I have not received any disk.My note book is still with the service center.
          10. I have also sent the e-mails and many reminders to the following higher officials of the HP company some of which are mentioned below:
          (a)Mr. Santokh Singh (singh.[protected]@hp.com) dated 28/12/09
          (b)Mr. Taranjeet Bedi (taranjeet.[protected]@hp.com) dated 28/12/09
          (c)Mr. Ashish Mishra ([protected]@hp.com) dated(29/12/09)

          But ot my utter dismiss alI is in vain.

          I am finding my self hopeless,helpless.Please look in to matter personally and help me.
          Thanks
          B. Maurya
          G-622, Gamma-II, Greater Noida-201306.
          Mb No.:[protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          help me
          mobile number [protected], [protected]
          Hp is worst. I have even tweeted about HP to global support but no use. My family is such a loyal user of Hp but now i guess i will not let anyone around to even think of hp. Use Apple, It is the best in everything
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            Z
            Zahoor Ahmed Rather
            from Noida, Uttar Pradesh
            Dec 28, 2009
            Resolved
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            Hello, this is Zahoor Ahmed from Srinagar J&K. I feel very regret to inform you that HP's service is very poor and they are very irresponsible, I have never expected such kind of attitude of HP towards their customer. I have a complaint against HP compaq. I purchased a loptop HP Compaq CQ60-104TU in March-2009 with XP preloaded. After 19 days i faced a hardware software trouble and i formated my system. when i Installed again a licenced windows XP professional SP2 it gave me some errors and i was not able to install it. I visited to the dealer and he again installed windows XP and told me that this is Image copy which i got from the company and you can not install original licenced XP on it. It is not a XP compatible laptop it is a Vista compatible laptop. Although I can't use Vista in my office because our company software works only on Windows 98 and windows xp. But XP is not working properly in this laptop neither all drivers are available in the hp website. And now 2nd problem is that my DVD stopped working and I went to HP service center on[protected] and as on[protected] my laptop DVD is pending there because the part is not available there. I am helpless as i am not able to use my laptop in my office because again i had a problem with operating system which i was supposed to repair but DVD writer is not available. Now i can't hold, i need replacement of my laptop with a XP compatible laptop otherwise i am going to knock the doors of consumer court and will publish an article and press notice in every news paper regarding the poor service of HP.....

            Matter urgent

            Zahoor Ahmed Rather
            S/o; Late Ghulam Mohammad Rather
            R/o: # 202-C, Budshah Nagar Natipora
            Srinagar Kashmir.. 190015
            Cell: [protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            dear bro let me tell u that our country's every court is just theoritical n not dat much
            practical, lawyer'll take money from u on every date that the Judge gives then opp
            party'll also hire a lawyer rather than to help u, then both party's argumnts n case
            runs don't know how much time. finally u won't get ur problem solved. So i suggest
            u to call/visit/mail the HP head office Delhi / chandigarh and complaint about ur
            city's local retailer/service centre. dis works.

            Hewlett-Packard India Sales Pvt. Ltd.
            Tower D, 6th Floor, Global Business Park
            Mehrauli-Gurgaon Road
            Gurgaon - 122 002

            Phone:[protected]
            Fax:[protected]

            Chandigarh

            Hewlett-Packard India Sales Pvt.Ltd
            SCO#58, 2nd Floor
            Sector 20-C
            Chandigarh - 160 020

            Phone:[protected]
            Fax: Nil

            9:00 AM - 6:00 PM, Monday - Friday (IST)
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              L
              Lucky Doma Bhutia
              from Gurgaon, Haryana
              Dec 27, 2009
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              Purchased laptop (HP Pavilion dv6-1204AU) on the month of november 2009 from 51-52, ground floor,Gedore House,Nehru Place New Delhi-110019.The E-drive stopped functioning so I went to HP Service Center. Address (Technoland Systems Ltd, A-2/77,Safdarjung Enclave, New Delhi-110029) there the man told me it will take 4to5 days for a new E-Drive and now it's almost a month still they say that the company has not sent them so this is not done i am not at all happy with the service. It would be great i[censored] do something regarding this and i hope that you will solve my query as soon as possible.
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                R
                RAHUL DEO PRASAD
                from Jamshedpur, Jharkhand
                Dec 25, 2009
                Resolved
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                My laptop has its warranty valid till (As per company's records), (Serial Number 2CE73209T3) 18-APR-10.
                On contacting the service centre at Jamshedpur, it was told that the concerned laptop warranty date was not available in their system and hence no action was taken.

                A copy of the mail is attached alongwith.




                Please click here if this email is not displaying properly.

                To ensure you receive your HP Email, please add
                "crm-ccm.[protected]@newsgram.hp.com" to your address book. Need help? Click here.




                Dear rahul deo,
                You have made one great choice in selecting a HP Laptop. Now make another...

                As per our records, the warranty of your HP/Compaq Laptop (Serial Number 2CE73209T3) is valid till 18-APR-10.

                Make another smart investment by extending your Laptop warranty today for additional two years. With this warranty extension you will save on your total service cost and get your laptop covered under original HP support.

                Receive a free Laptop runner Backpack worth Rs.2200/- when you extend the warranty through EnnEss Corporation! Offer valid till 10th July 2009.




                Click here to know more on HP Care Pack Services:
                http://h20219.www2.hp.com/services/cache/[protected].html

                Conditions Apply. Free Backpack is offered to customers as a joint promotion by HP & EnnEss Corporation.

















                You are receiving this email because the email address [protected]@gmail.com has been registered to receive relevant communications. If you would no longer like to receive HP email, please click here to unsubscribe. To change your email address, click here.
                Privacy Statement Changes:
                We recognize that trust is at the core of any relationship and that respect for your privacy is a basic component of that trust. To that end, HP has recently revised our Online Privacy Statement. You may update your profile or change your HP communication preferences at any time.
                ©2009 Hewlett-Packard Development Company, L.P. The
                Aug 14, 2020
                Complaint marked as Resolved 
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                  G
                  g.arora217
                  from Gurgaon, Haryana
                  Dec 24, 2009
                  Resolved
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                  A couple of months before there was a problem with my notebook charger(in warranty) so i got it replaced with HP Lucknow(RT OUTSOURCING SERVICES LTD. , DAYAL CHAMBERS)..i was in rush(i had a train the next day) so they handed me a charger before my new charger(which was to be shipped from Chennai) reached... the new charger was a 90 WATTS with SPARE PART NUMBER[protected] was different from my previous charger which was a 65 WATT adapter...After about 2-3 weeks my laptop failed to boot and start....i inquired HP customer care and found that that the new charger is INCOMPATIBLE with my notebook (and extended use of it may cause damage to my motherboard) and they told me my notebook is compatible with charger with SPARE PART NUMBER [protected].. This was further CONFIRMED in HP site( http://h10032.www1.hp.com/ctg/Manual/c01550108.pdf ) .

                  The time being i was busy in my sems(my laptop went out of warranty by this time) and returned to Lucknow after 40-45 days..Now AS I WAS EXPECTING , HP Lucknow refuses to service my notebook and deny to accept that they handed me a wrong charger though i gave them various evidences and even showed them compatible list of chargers from HP site...

                  I REALLY REGRET THAT I SPEND MY PRECIOUS 40,000 BUGS ON A CRAP COMPANY LIKE HP...AND NOW THEY ACCEPT ME TO SPEND MY MONEY AGAIN FOR THE FAULT THEY DID...IT SUCKS.........!!!!

                  HOPE ANY LOGICAL HP AUTHORITY READS THIS...

                  GAURAV ARORA
                  CONTACT NO:[protected]

                  (MY NOTEBOOK DETAILS--
                  MODEL NO:DV5-1002AU
                  PRODUCT NO:FN402PA)
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  the worst case that i've ever seen...the screws of my hp laptop(pavilion dv6-cherry black) are becoming loose and some of them have already fallen down...similar cases have been found in my othr friends' laptops too(same model that has been mentioned)...i'm sure ther's something wrong with this model laptops that hav been sold last yr, i.e., oct, 2010.my laptop is stil under warranty period bt m nt able 2 get it serviced as i dnt want 2 rely on any other service centre other than that of lucknow as i've bought it from ther itself...not only this, the left hand side speakers hav also stopped working within 3 months of puchase...i'm not really satisfied with what i hav bought..ther is some or the other problem with this laptop as day are passing by n m nt being able 2 get it serviced becoz of my busy study schedule n also bcoz i stay out of lucknow...i hope i wil get a positive response from hp authorities for the case mentioned when i'm bak 2 lucknow in the coming month...

                  SUPRIYA YADAV
                  email:supriya.[protected]@yahoo.in
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                    V
                    vinay bj
                    from Ponnampet, Karnataka
                    Dec 23, 2009
                    Resolved
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                    Resolved

                    sir, my redemption idREDEMPTION CODE = F1SOGEHBKI ,
                    my gift of mysic video player so far note received
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    HP — Non receiving of laptop offer

                    This is K.E.N.Prasad,I took HP laptop in Visakhapatnam at Kolla Innovatives ltd.And its price 37000/-They told about offer components of 3500/-i.e 4gb flash driver,head phones and others.At the time i was sent all the documents to HP company though mail.And i got confirmation from HP team that you will get soon your offer accordingly,But as of now i didnot get my offer.I called so many times to Kolla Innovatiives at visakhapatnam they did not give any reply So kindly help me and give me right suggestion and to whom can i approch.Please do the needfull.


                    Regards
                    Prasad.k.e.n
                    [protected]
                    [protected]
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                      P
                      PC Joshi
                      from Gurgaon, Haryana
                      Dec 23, 2009
                      Resolved
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                      I purchased HP Pavilion Laptop DV5-1102TO (Sl No. CNF84411D3) on 25 Feb 09 through Creaitive Systems, GIC Link Road, ithoragarh (Uttarakhand) (Reg No. FYPTS 5475) vide their invoce No 726 dated 25 Feb 09 for Rs. 45,500/- As per plan a home theater system was to be given to me as gift, for which I submitted a D/D SL N. 266855 dated 26 Feb 09 of SBI for Rs. 1499/- in favour of SOLUTIONS INTEGRATED MARKETTING PVT LTD, payable at SBI New Delhi (code No 07687). Even after my repeated request with local dealer, neither any answer is received nor the gift is received to me till date. Now the local dealder i.e. Creative System, GIC Link Road, Pithoragarh (UK) is giving any satisfactory answer. Last time when I asked him, he replied that `Forget about it'.
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        L
                        Lipika Roy
                        from Kolkata, West Bengal
                        Dec 22, 2009
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                        Inspite of submission of Redemption alongwith D.D of Rs.1299-00 on 18.08.09 as directed against purchase of above product on the month of June,2009,I have not yet received the assured gift.

                        My Redemption code is NCYHVKW8JI
                        sir,
                        i an santosh kumar mirdha.I brought a HP PAVILION DV5-1006AX MODEL LAPTOP in 11th sep 2008. and at that time offer is kodak digital camera.I registered for that and my registation no is (FF66BGQLD5).
                        so, it is very late in deliver.Therefore, i requiest you to please send me my camera in my new address. my new address is NAME-SANTOSH KUMAR MIRDHA
                        AT/PO-DANGAR PARA
                        VIA - GOURPALI
                        DIST- SAMBALPUR (ORISSA)
                        PIN-768112
                        MOB. NO.-[protected]
                        Dear Sir/Madam,

                        HP Windows 7 Upgrade Cell
                        208, 2nd Floor, Harsh Bhawan
                        64-65, Nehru Place,
                        New Delhi - 110019
                        Ph no:[protected]


                        I would like to inform you that I have resubmitted the below mentioned documents to the Redemption Cell on[protected] through THE PROFESSIONAL COURIERS BILL NO.[protected] to avail this offer for validation and approval of the claim.

                        * Copy of Purchase Invoice
                        * Bar Coded Sticker bearing the Products Serial CNF93155H7



                        May kindly arrange to send the software to Upgrade HP Windows 7 at the below mentioned address immediatly as it hampers the daily working badly or kindly make it avialable on line through the same e-mail address. kindly acknowledge.

                        Thanks & Regards,



                        premkumar sharma,
                        Address : sahyadri lokdhara building, a-16, flat no. 702, kalyan (east), pin - 421306,
                        City: Kalyan State : Maharashtra
                        Zip Code : 421306
                        Country : India
                        Sir,
                        i am Sujeet kumar .I brought a HP PAVILION DV6-3049tX MODEL LAPTOP(S/N:-INA0420885) in 28th Dec2010. and at that time offer is gift voucher Rs.3000 for shopping in Titan or Addidass.I registered for that and my registation no is 2382010
                        so, it is very late in deliver.Therefore, i requiest you to please send me my Gift voucher in my address. My address is NAME-SUJEET KUMAR
                        DHANESWAR RATH INSTITUTE OF ENGINEERING AND MANAGEMENT STUDIES BOYS' HOSTEL
                        ROOM NO.-219
                        TANGI, CUTTACK(ORISSA)
                        PIN CODE:-754022
                        MOBILE NO.:-[protected]
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                          N
                          N K Venkatasubramani
                          from Chennai, Tamil Nadu
                          Dec 21, 2009
                          Resolved
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                          Resolved

                          Dear Sir,
                          I had purchased hp compaq presario SG3770IL desktop S/N : INA9120GRH on 3/4/2009 at ALPHATECH SOLUTIONS, Alwarpet, Chennai- 600018. At the time of purchase, I was promised I will get the all-in-one printer from hp, if I sent a D.D for Rs 999/-. Likewise I sent a D.D No:969229 of Karur Vysya bank, Triplicane, Chennai-600005 for Rs 999/- on 16/4/2009 to Scheme Coordinator, HP NOW OR NEVER Desktop offer. C/o Innovative Incentives and Event Pvt Ltd. Chandigarh-160019. Till today, I have not received the printer though I have already complained to the hp company and the dealer- Alphatech solutions, Alwarpet, Chennai. The hp complaint I.D No:CCHSAP226542. Till today, I have not received any response regarding the complaint and I have not yet received the printer.

                          My Redemption code is LNTSN4L3T5.

                          My Telephone No:[protected].
                          My Mobile No:[protected].

                          Kindly look into my complaint as urgent and see that, I get the printer as quickly as possible.
                          Thank You.
                          Aug 14, 2020
                          Complaint marked as Resolved 

                          HP desktop computer — NOT LOGGING

                          It is loaded with Operating system Windows Vista.
                          On starting it asks for 25 digit code number.
                          Even after feeding the code number it does not start

                          hpdesktop, — hp all-in.one printer

                          My file No is-109235

                          Thanks for sending over the UPS. Till date I have not received any information regarding despatch of hp all-in -one printer 4288. Hope you are expediting the delivery of the printer.Expecting an early reply.

                          NRUSINGHA BEHERA
                          12.10.2009

                          HP desktop computer — HP ALL-IN-ONE PRINTER not received

                          Dear sir,

                          I have not received free HP ALL-IN-ONE PRINTER against scheme for purchasing of HP desktop computer. It is too late.Please look into this matter and send above mentioned items immidiately.I have already sent you a DD for Rs 999
                          Reference no-87395
                          I am waiting for the reply.

                          Thanks& Regards
                          Manjit Singh

                          Compaq Presario Desktop — offer not received

                          Sir,
                          i had brought one pc compaq pressario SG3640IL on[protected]. i did not receive the offer.
                          Date of sending documents[protected]
                          Product serial number- INA9040P2H
                          Demand draft number-502691 dt 16/3/2009
                          Rs 999/
                          Dealership name-Configure Quality Systems, Coimbatoore
                          Redemtion code-QEN6Y33013

                          Compaq Presario — all in one printer not received

                          R/Sir
                          I did not received All in Priter against compac presario model no 3550 with scheme Now & Never .At same time I already given you Rs.999 draft or this scheme.My ile no is 89805.

                          Rajev Yadav
                          B-30 Mansarover colony
                          Delhi Road
                          Moradabad 244001
                          MO:-[protected]
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                            Prashant Dholakia
                            from Mumbai, Maharashtra
                            Dec 20, 2009
                            Resolved
                            Report
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                            Resolved

                            Dear Sir,
                            I have purchased HP Pavillion DV5-1102TU laptop
                            INR 43386 /- on Dt 10-10-08, from Chroma Link raod Malad,Mombai.
                            under 1 year warranty.
                            S/n CNF83516MC.
                            case no. [protected] (service call number)
                            My laptop had some problem ( black spot on screen ) on 22-sept-09.immidiatly I had submitted it to HP authorized service centre Simtech Andheri on same day .

                            The only remedy for this problem is to replace the screen. so they cited the it is physically damaged . actually it is not demaged.
                            They have send quote for repairing INR 20062 /-. after long mailing discussion they had sent revised quote INR 16640 /- .which we have refused and taken laptop Back .

                            They have sent 2 quotes it definatly means that even they knows that laptop has to
                            repair under warranty .

                            Above both the quotes were sent by PERSONAL Mail id id not end with "[protected]@hp.com".
                            What i strongly feels is that They (Simtech Executive ) want to earn Money by cheating for LAPTOP UNDER WARRANTY.

                            I have done lots of follow ups with them but they are not responding(4 reminders ).

                            Pls look into this Matter.Pls call/mail me for more clarification / Evidance .

                            Pls mark Mail to [protected]@yahoo.co.in , chirag.[protected]@religaremacquarie.com

                            Regards
                            Prashant Dholakia
                            Mob [protected]
                            Work[protected]
                            Home[protected]



                            pls refer following text for email correspondance(Chirag Dholakia -my Brother )
                            when you refer following texts it is mentioned by HP person that this case is special . it also means that they knows that laptop has to cover under warranty.


                            From: Chirag Dholakia [mailto:chirag.[protected]@religaremacquarie.com]
                            Sent: Wednesday, November 11, 2009 11:58 AM
                            To: Rasalam, Rakesh; Bharati Salvi
                            Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
                            Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

                            Still I have not recd your special quote ?????????????

                            And u are calling ur self as MNC …………………..???????????????

                            Chirag Dholakia | Associate Vice-president
                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
                            T +[protected] | M +91 [protected] | F +[protected]

                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in
                            ________________________________________
                            From: Chirag Dholakia
                            Sent: Tuesday, November 10, 2009 11:03 AM
                            To: 'Rasalam, Rakesh'; Bharati Salvi
                            Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
                            Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

                            NO UPDATE ?????????????????/

                            Chirag Dholakia | Associate Vice-president
                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
                            T +[protected] | M +91 [protected] | F +[protected]

                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in
                            ________________________________________
                            From: Rasalam, Rakesh [mailto:rakesh.[protected]@hp.com]
                            Sent: Thursday, November 05, 2009 1:14 PM
                            To: Chirag Dholakia; Bharati Salvi
                            Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
                            Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

                            Dear Mr. Chirag Dholakia,

                            Please refer to trialing mail , it has already been communicated verbally and on mail that the panel cannot be covered under warranty and as an special case we will provide the best discount possible

                            Kindly approve for the quotation for getting the case processed

                            Kind Regards
                            ________________________________________________________________________________...
                            Rakesh Rasalam,

                            HEWLETT PACKARD INDIA SALES PVT LTD
                            MUMBAI
                             Email: rakesh.[protected]@hp.com
                            ________________________________________
                            From: Chirag Dholakia [mailto:chirag.[protected]@religaremacquarie.com]
                            Sent: Thursday, November 05, 2009 1:09 PM
                            To: Rasalam, Rakesh; Bharati Salvi
                            Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
                            Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

                            Dear Rakesh,

                            This is the way you handle your customers ………………there is no revert ………….no update…………

                            My laptop is lying with from 22nd of Sep 09 ………………………..

                            All this you have to answer in consumer court ……be prepared….

                            www.jagograhakjago.org

                            www.Consumercourt.in

                            www.icrpc.org



                            Chirag Dholakia | Associate Vice-president
                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
                            T +[protected] | M +91 [protected] | F +[protected]

                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in


                            From: Rasalam, Rakesh [mailto:rakesh.[protected]@hp.com]
                            Sent: Monday, October 26, 2009 1:09 PM
                            To: Chirag Dholakia; Bharati Salvi
                            Cc: 'junaid khan'; Tushar Avhad
                            Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

                            Dear Mr. Chirag Dholakia,

                            As per our discussion the panel cannot be covered under warranty and as an special case we will provide the best discount possible
                            Hi Bharati,

                            Please provide best discount as an exception case and update customer with revised quotation


                            Kind Regards
                            ________________________________________________________________________________...
                            Rakesh Rasalam,

                            HEWLETT PACKARD INDIA SALES PVT LTD
                            MUMBAI
                            * Email: rakesh.[protected]@hp.com


                            From: Chirag Dholakia
                            Sent: Wednesday, October 21, 2009 2:49 PM
                            To: 'Ajesh Nair'
                            Cc: Tushar Avhad; Junaid Khan; in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Rasalam, Rakesh
                            Subject: RE: case no. [protected] ( Reminder IV )

                            Who is he???



                            What is his level????????????

                            Chirag Dholakia | Associate Vice-president

                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

                            T +[protected] | M +91 [protected] | F +[protected]



                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in


                            [protected][protected][protected][protected]

                            From: Ajesh Nair [mailto:nair.[protected]@gmail.com]
                            Sent: Wednesday, October 21, 2009 2:04 PM
                            To: Chirag Dholakia
                            Cc: Tushar Avhad; Junaid Khan; in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Rasalam, Rakesh
                            Subject: Re: case no. [protected] ( Reminder IV )



                            Hello Sir,



                            You can contact Mr.Rakesh Rasalam regarding this issue.

                            His contact no. is 66771946 and his email id is rakesh.[protected]@hp.com.



                            Thanks & Regards,



                            Ajesh.

                            On Wed, Oct 21, 2009 at 1:28 PM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:



                            Email me contact detail of your National Head & Service Head???????


                            Else CC TOI ????

                            Chirag Dholakia | Associate Vice-president

                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

                            T +[protected] | M +91 [protected] | F +[protected]



                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in


                            [protected][protected][protected][protected]

                            From: Chirag Dholakia
                            Sent: Monday, October 12, 2009 7:57 PM
                            To: 'Ajesh Nair'; Tushar Avhad; Junaid Khan
                            Cc: in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com
                            Subject: RE: case no. [protected] ( Reminder III )



                            Dear Junaid ,



                            What is happening …………that day we has long chat ……..after that no revert…………??????????



                            Chirag Dholakia | Associate Vice-president

                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

                            T +[protected] | M +91 [protected] | F +[protected]



                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in


                            [protected][protected][protected][protected]

                            From: Ajesh Nair [mailto:nair.[protected]@gmail.com]
                            Sent: Wednesday, October 07, 2009 4:46 PM
                            To: Tushar Avhad; Junaid Khan
                            Cc: in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Chirag Dholakia
                            Subject: Re: case no. [protected] ( Reminder II )



                            Hello Tushar/Junaid Sir,



                            Need your intervention.



                            Thanks & Regards,



                            Ajesh.







                            On Wed, Oct 7, 2009 at 2:49 PM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:

                            Dear All,



                            It is really shocking to say that you guys have don’t have any decency to revert your back your client ????????????



                            This is the MNC standard maintain by HP………..???????????? E mail was mark to 5 people ???????????



                            Email me your CEO and national head’s mobile no / email address……………..or you want me to find out………………?????????

                            Chirag Dholakia | Associate Vice-president

                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

                            T +[protected] | M +91 [protected] | F +[protected]



                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in


                            [protected][protected][protected][protected]

                            From: Chirag Dholakia
                            Sent: Thursday, October 01, 2009 11:10 AM
                            To: 'Ajesh Nair'
                            Cc: 'surinder kaur'; 'in.[protected]@hp.com'; 'akshay pandit'; 'Tushar Avhad'; 'Junaid Khan'; '[protected]@lntebg.com'
                            Subject: RE: case no. [protected] ( Reminder I )


                            FYI

                            Chirag Dholakia | Associate Vice-president

                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

                            T +[protected] | M +91 [protected] | F +[protected]



                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in


                            [protected][protected][protected][protected]

                            From: Chirag Dholakia
                            Sent: Tuesday, September 29, 2009 10:48 AM
                            To: 'Ajesh Nair'
                            Cc: surinder kaur; in.[protected]@hp.com; akshay pandit; Tushar Avhad; Junaid Khan; '[protected]@lntebg.com'
                            Subject: RE: case no. [protected]



                            Dear Ajesh,



                            I have clearly mentioned in my email if it is physically damaged that se

                            Your people are telling it is physical damage then so me physical damage on my laptop???

                            My Laptop is lying with you; you can take out picture of that physical damage and email it to me. Actually your piece is defected one you just replace that piece.

                            I want pic of physically damaged piece ……….if you don’t understand simple English pls talk to ur seniors………don’t send all stupid links… I also can create such links ……then ur company will be on toss………

                            Also send me email address customer service/ support id which is on HP .com and email address of your country- head.

                            Chirag Dholakia | Associate Vice-president

                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

                            T +[protected] | M +91 [protected] | F +[protected]



                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in


                            [protected][protected][protected][protected]


                            On Sun, Sep 27, 2009 at 11:52 AM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:

                            Dear Sir,



                            I have bought HP Laptop on 10/10/2008 from Croma (Malad-Mumbai) and there is a one year warranty which going on till 10 / 10 / 2009.



                            I don’t understand why you sending me quotes and asking money for laptop which is under warranty.



                            You just replace the part and return my laptop back or else you refund my money along with bank interest. My purchase Price is 43386/-..



                            My Laptop Serial No is CNF83516MC.



                            I am working with reputed organization as AVP and I am personally using laptop from last 7 years. I have used Laptop of Dell, Toshiba, IBM & Sony Vaio.

                            And My Brother Prashant Dholakia whose BE – Electronics and currently working L & T , he is also using laptops more than 3 years.



                            During this tenure we have never faced any such incidence from laptops of reputed organization (names are mentioned above).



                            Your people are telling it is physical damage then so me physical damage on my laptop???



                            My Laptop is lying with you; you can take out picture of that physical damage and email it to me. Actually your piece is defected one you just replace that piece.



                            We have never expected such things from reputed MNC Company like HP.

                            I donot understand onething why HP authorised service center ( i.e. Engineers) don’t have any official e-mail on HP.com.

                            All Email-id through which you are sending-reciveing emails are personal IDs like Gmail . ..

                            Anyways Kindly resolve this issue on urgent basis as my warranty expiring 10/10/2009 .

                            Or else will approach media and take necessary legal actions because this not tolerable, Laptops which are under warranty ,for that you are asking money and quotes you are sending is to through your personal IDs not though your HP registered IDs .

                            This is how the MNC company function which has global presence in more than 100 countries ???????

                            Also email me customer service/ support id which is on HP .com and email address of your country- head.



                            Chirag Dholakia | Associate Vice-president

                            Religare Macquarie Private Wealth
                            Religare Macquarie Wealth Management Limited
                            Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

                            T +[protected] | M +91 [protected] | F +[protected]



                            Email : chirag.[protected]@religaremacquarie.com

                            www.religaremacquarie.com // www.macquarie.com //www.religare.in


                            [protected][protected][protected][protected]

                            From: surinder kaur [mailto:satraj.[protected]@gmail.com]
                            Sent: Thursday, September 24, 2009 11:21 AM
                            To: Chirag Dholakia; [protected]@lntebg.com
                            Cc: akshay pandit; Tushar Avhad; Ajesh Nair
                            Subject: Fwd: [protected] : Prashant Dholakia



                            Dear Customer,



                            Please find the attached quote for your HP Pavilion dv5-1102tu Entertainment Notebook PC and approve to process the call.



                            Regards,

                            Trade Team

                            +[protected]/67260019



                            [protected] Forwarded message[protected]
                            From: TRADE <[protected]@simtechcomp.com>
                            Date: Wed, Sep 23, 2009 at 2:13 PM
                            Subject: [protected] : Prashant Dholakia
                            To: [protected]@yahoo.co.in, surinder kaur <satraj.[protected]@gmail.com>, Ajesh Nair <nair.[protected]@gmail.com>
                            Cc: [protected]@simtechcomp.com, Bharati Salvi <[protected]@simtechcomp.com>, Junaid Khan <[protected]@simtechcomp.com>

                            Dear Customer,



                            Please find the attached quote for your HP Pavilion dv5-1102tu Entertainment Notebook PC and approve to process the call.



                            Regards,

                            Trade Team

                            +[protected]/67260009
                            Aug 14, 2020
                            Complaint marked as Resolved 

                            Hewlett-Packard — Laptop and service issues

                            Hi!

                            My name is John Lucius.

                            My laptop (model: NX 7300) problems are being handled by HP Service Centre —Simtech Computronics (P) Ltd.

                            In this complaint report, I will try and separate the laptop issues from the service issues that I have faced during my dealings with Simtech, HP call centres and HP offices.

                            REPAIR
                            1. Early December, 2008, I submitted my laptop for service due to the appearance of lines on the LCD and because it would not power on. The warranty had expired 4-5 months earlier.

                            The only option given to me was that the LCD panel would be replaced. I received a quotation of approx. Rs.24000 for LCD panel and batteries. As it was expensive and unaffordable for me, I decided to work with the AC power supply and change the LCD panel.

                            2. When I finally came to collect the laptop and make the payment, I checked my machine (with the new display) with my power adaptor. It didn’t power on. It was confirmed by HP that my power adaptor was not working and that I needed to get a new one. As the power adaptor was expensive at the service centre, I asked for a dealer, who could supply me the piece. When I called the recommended dealer, he told me that he didn’t have spares and suggested another person at Grant Road. (Grant Road is approximately 1.5 hours, one-way journey for me.)

                            3. At Grant Road, I got a new power adaptor for Rs. 1750. With the power adaptor, the machine powered up. However, new problems were discovered:
                            • After 10-15 minutes of powering on the machine (with the power adaptor), the touch pad started displaying unusual behaviour. When I used the touchpad, the cursor was uncontrollable. It vibrated and selected wrong folders and clicked on wrong buttons. My work requires precision in handling the touchpad. So using it the way it was out of question.
                            • Without the adaptor, the touch pad behaviour was normal

                            It was not clear whether the problems were due to the power adaptor, the touch pad, some other unresolved issue and/or a new problem.

                            4. To solve and fix the problem, I again took it to the same HP Service Centre. I discussed with the HP guys there at length about the issue. They were not clear about it themselves and asked me to submit the laptop along with the new power adaptor. This was registered as a new case for some inexplicable reason. It should have been identified in the first instance itself because I was told that if they find other issues, they would send me a quotation for those items as well.

                            5. I received a call from HP office/call centre asking me approve the expenses for changing the touchpad. Wishing to resolve the problem once and for all, I approved.

                            6. Then, I received a call a few days later saying that the part could not be sourced and that if I wished to I could collect the laptop. They said it might take a month or two to get the part.

                            It has been approximately two months since I submitted the laptop for the first time; one that I bought about a year and half ago. At 36 thousand rupees, I could buy a new computer with a better configuration from any company. So far, I have incurred approximately rupees 24 thousand of expenses, a lot of stress, frustration, discomfort, inconvenience, loss of opportunities, waste of time and more money at the cyber café. What for? A laptop that doesn’t work properly.

                            SERVICE and OTHER ISSUES
                            For Case ID No. [protected]
                            1. I was not informed about the Care Pack at any stage after my purchase of the laptop. I was told that HP informs its customers after the first three months after the purchase.

                            2. After I had incurred the expenses for the replacement of the display panel, I was told by HP persons that my problem could have been solved if I took the Care Pack, which cost approximately Rs.5500. I spent Rs. 24000 (including travel and cafés). Nobody helped me with this information when I came to them with the problem.

                            3. At no point have I seen a single person at your HP centre, Simtech Computronics trying to seriously do investigate a problem properly. The LCD lines/patches appeared inconsistently. At times, with a certain tilt of the panel, the screen was clear. So, the LCD screen had not damaged. So why was I being made to pay 2000 rupees?

                            4. During the course of this case and my interactions with Simtech and other HP professionals, I have been given redundant numbers to contact for confirming information.

                            I have made close to 100 calls. 80 of which didn’t get through because they were busy constantly or because nobody was picking up the call.

                            5. After about 50 unanswered calls to Balasubramanium’s office (he was supposed to be in charge of the case, as per the mail) and a lot of misunderstanding on the part of HP service people, I asked Bala for a new quotation since I didn’t want the batteries along with the display panel. I wanted to ensure that my request was understood. To my horror, I received a mail from him sending me a quotation for the display panel and the batteries. There was no acknowledgement of any mistake on his part.

                            6. Another day when I was at work, I got a call from HP at 5.30 pm asking me to collect my machine and make the payment that day. When I turned up at the service centre, they informed me that they could not deliver the laptop that day as a person in charge of collecting the money was not around (during work hours). If that was not the case, why wasn’t I told. I travelled 17 kms (one way and one hour) to get the laptop. All I heard was a ‘Sorry but we cannot do anything’.

                            7. Approximately 53 days after I submitted my laptop, after I replaced the display panel, I got a call from an HP person asking me about the problem with my computer with regards to its display.

                            For CASE ID No. [protected]
                            8. My touch pad works (without the power adaptor), my power adaptor is an HP product that I bought recently on (27 December 2008). It charges the battery to the extent it can. So, why am I being told to replace parts. What is the basis of this quotation? Nobody is investigating anything properly. People come up with a cost and then ask me to take it or leave it.
                            9. I have received calls and mails from HP including Balasubramanium either asking me to approve the touchpad, or the power adaptor. So what is the problem, touch pad or power adaptor?
                            10. Recently, I was asked by a HP person, Mr. Nikhil Arora from Noida. He had begun with solicitation for the Care Pack. I explained to him about my problems with my machine and that it was still pending repair. He reassured me on two separate occasions that my problems would get solved free of cost by a Mr. Bhupender at Dadar. He called it a ‘favour’! Dadar is approximately 20 kms (one way and 1 hr and 15 minutes) from my place of work. Today, when I landed at the office, which happens to be Simtech again, Bhupender and other persons at that office told me that they cannot undertake the job because their office at Saki Naka is handling it. They also informed me that the part cannot be sourced by them if their Saki Naka office cannot source it.

                            Then, why was I told to take my laptop to them?

                            11. It is obvious to me that there is no coordination between the HP persons handling the case and people do not log issues properly. So I must have spent at least a few hours explaining the same thing to all and sundry and no fixes.

                            I am a media professional. I bought a laptop so that I could do writing assignments and edit a film that I had shot the previous year with the advantage of being mobile. I resigned from my job at a TATA company in September so that I could completely focus on completing my film. I have limited financial resources and I had not planned for such a drain on my money and time. Instead of editing my film and getting work, I am stuck. My financial resources are depleting with these expenses and my energies are focussed and twisted on getting my laptop repaired.

                            I do not wish to spend any more money on anything. It’s been a purely harrowing experience with HP. If you can’t source the part, give me a new computer of the same configuration or better, whose parts you will continue to source at no extra cost. But don’t keep me waiting for nothing.

                            I think I have been sufficiently explicit in my explanations here and I do not want to be harassed by HP people contacting me to get another report for the 100th time. However, they can get in touch with me to inform me about the status.

                            My laptop (model: NX 7300) problems are being handled by HP Service Centre —Simtech Computronics (P) Ltd.

                            In this complaint report, I will try and separate the laptop issues from the service issues that I have faced during my dealings with Simtech, HP call centres and HP offices.

                            REPAIR
                            1. Early December, 2008, I submitted my laptop for service due to the appearance of lines on the LCD and because it would not power on. The warranty had expired 4-5 months earlier.

                            The only option given to me was that the LCD panel would be replaced. I received a quotation of approx. Rs.24000 for LCD panel and batteries. As it was expensive and unaffordable for me, I decided to work with the AC power supply and change the LCD panel.

                            2. When I finally came to collect the laptop and make the payment, I checked my machine (with the new display) with my power adaptor. It didn’t power on. It was confirmed by HP that my power adaptor was not working and that I needed to get a new one. As the power adaptor was expensive at the service centre, I asked for a dealer, who could supply me the piece. When I called the recommended dealer, he told me that he didn’t have spares and suggested another person at Grant Road. (Grant Road is approximately 1.5 hours, one-way journey for me.)

                            3. At Grant Road, I got a new power adaptor for Rs. 1750. With the power adaptor, the machine powered up. However, new problems were discovered:
                            • After 10-15 minutes of powering on the machine (with the power adaptor), the touch pad started displaying unusual behaviour. When I used the touchpad, the cursor was uncontrollable. It vibrated and selected wrong folders and clicked on wrong buttons. My work requires precision in handling the touchpad. So using it the way it was out of question.
                            • Without the adaptor, the touch pad behaviour was normal

                            It was not clear whether the problems were due to the power adaptor, the touch pad, some other unresolved issue and/or a new problem.

                            4. To solve and fix the problem, I again took it to the same HP Service Centre. I discussed with the HP guys there at length about the issue. They were not clear about it themselves and asked me to submit the laptop along with the new power adaptor. This was registered as a new case for some inexplicable reason. It should have been identified in the first instance itself because I was told that if they find other issues, they would send me a quotation for those items as well.

                            5. I received a call from HP office/call centre asking me approve the expenses for changing the touchpad. Wishing to resolve the problem once and for all, I approved.

                            6. Then, I received a call a few days later saying that the part could not be sourced and that if I wished to I could collect the laptop. They said it might take a month or two to get the part.

                            It has been approximately two months since I submitted the laptop for the first time; one that I bought about a year and half ago. At 36 thousand rupees, I could buy a new computer with a better configuration from any company. So far, I have incurred approximately rupees 24 thousand of expenses, a lot of stress, frustration, discomfort, inconvenience, loss of opportunities, waste of time and more money at the cyber café. What for? A laptop that doesn’t work properly.

                            SERVICE and OTHER ISSUES
                            For Case ID No. [protected]
                            1. I was not informed about the Care Pack at any stage after my purchase of the laptop. I was told that HP informs its customers after the first three months after the purchase.

                            2. After I had incurred the expenses for the replacement of the display panel, I was told by HP persons that my problem could have been solved if I took the Care Pack, which cost approximately Rs.5500. I spent Rs. 24000 (including travel and cafés). Nobody helped me with this information when I came to them with the problem.

                            3. At no point have I seen a single person at your HP centre, Simtech Computronics trying to seriously do investigate a problem properly. The LCD lines/patches appeared inconsistently. At times, with a certain tilt of the panel, the screen was clear. So, the LCD screen had not damaged. So why was I being made to pay 2000 rupees?

                            4. During the course of this case and my interactions with Simtech and other HP professionals, I have been given redundant numbers to contact for confirming information.

                            I have made close to 100 calls. 80 of which didn’t get through because they were busy constantly or because nobody was picking up the call.

                            5. After about 50 unanswered calls to Balasubramanium’s office (he was supposed to be in charge of the case, as per the mail) and a lot of misunderstanding on the part of HP service people, I asked Bala for a new quotation since I didn’t want the batteries along with the display panel. I wanted to ensure that my request was understood. To my horror, I received a mail from him sending me a quotation for the display panel and the batteries. There was no acknowledgement of any mistake on his part.

                            6. Another day when I was at work, I got a call from HP at 5.30 pm asking me to collect my machine and make the payment that day. When I turned up at the service centre, they informed me that they could not deliver the laptop that day as a person in charge of collecting the money was not around (during work hours). If that was not the case, why wasn’t I told. I travelled 17 kms (one way and one hour) to get the laptop. All I heard was a ‘Sorry but we cannot do anything’.

                            7. Approximately 53 days after I submitted my laptop, after I replaced the display panel, I got a call from an HP person asking me about the problem with my computer with regards to its display.

                            For CASE ID No. [protected]
                            8. My touch pad works (without the power adaptor), my power adaptor is an HP product that I bought recently on (27 December 2008). It charges the battery to the extent it can. So, why am I being told to replace parts. What is the basis of this quotation? Nobody is investigating anything properly. People come up with a cost and then ask me to take it or leave it.
                            9. I have received calls and mails from HP including Balasubramanium either asking me to approve the touchpad, or the power adaptor. So what is the problem, touch pad or power adaptor?
                            10. Recently, I was asked by a HP person, Mr. Nikhil Arora from Noida. He had begun with solicitation for the Care Pack. I explained to him about my problems with my machine and that it was still pending repair. He reassured me on two separate occasions that my problems would get solved free of cost by a Mr. Bhupender at Dadar. He called it a ‘favour’! Dadar is approximately 20 kms (one way and 1 hr and 15 minutes) from my place of work. Today, when I landed at the office, which happens to be Simtech again, Bhupender and other persons at that office told me that they cannot undertake the job because their office at Saki Naka is handling it. They also informed me that the part cannot be sourced by them if their Saki Naka office cannot source it.

                            Then, why was I told to take my laptop to them?

                            11. It is obvious to me that there is no coordination between the HP persons handling the case and people do not log issues properly. So I must have spent at least a few hours explaining the same thing to all and sundry and no fixes.

                            I do not wish to spend any more money on anything. It’s been a purely harrowing experience with HP. If HP can’t source the part, give me a new computer of the same configuration or better, whose parts you will continue to source at no extra cost. But I don't want to be kept waiting for nothing.

                            I think I have been sufficiently explicit in my explanations here and I do not want to be harassed by HP people contacting me to get another report for the 100th time. However, they can get in touch with me to inform me about the status.
                            Hi,
                            I have purchased the HP notebook on 15 December 2008 series DV5 1102TU serial numberCNF83831FW,
                            i dont know what happen to note, one morning when i started it was giving problem and was not getting started up,
                            so icalled up HP technical support they had give me caseID:[protected],
                            and that case id was not resolved and i was told to submit the notebook to one of the service centre in PUNE and i thought that it will be resolved quickly, and was again give Case Id:[protected].
                            but almost 20 days has been past and no reply from anywhere.
                            what should i do.when i call to service centre they ask to contact HP, when i caontact HP the say keep in touch with Service centre.I Have done a blunder mistake that i have purchased the HP notebook.

                            Please let me what to do.

                            HP/ Laptop nx7300 — Warranty not given.

                            R/s Sir,

                            I am a student at DAVIET jalandhar. I had bought a laptop from my college. HP company visited our college and were providing us a laptop with 4 years warranty. But now when we go to the HP service centre at kapurthala chwk, Jalandhar and we request for our warranty card then they say that we will not issue any warranty card for 4 years. They say that i[censored] hav any problem then you can come to us. Now problem is that if we are at anyother place from jalandhar, then we cannot get our laptop repaired from HP service centre in that city. Specially we need to go to jalandhar. So i would like to ask that what is the use of making Service centre everywhere if we need to go to place from where we purchased the product.

                            So i would like to have a warranty card for 4 years for which they promised so i can get my solution for my laptop for anywhere.

                            Thanking You.

                            HP India — Laptop Damage

                            My laptop computer is a bit on the heavier side and its hinges used to creak a little bit whenever i used to open or close the lid or screen .But, one day while closing the screen the hinges on the left side broke completely thereby leaving me with a severely deformed and damaged laptop. Since it lost its portability factor i wasn't able to carry it to my college or elsewhere. I decided to get it repaired at the nearest service centre but disappointment awaited me, as i was told that it would be treated as a case of intentional damage. I was shocked to hear that i would have to pay a premium of 7000 INR to get my laptop repaired which had been damaged due to its inherently weak parts and that too, in a normal usage scenario.Besides their ignorance I was not attended to properly at the service center. They didn't even handle my laptop carefully, trying to open and shut the lid which further damaged the hinges.I was completely annoyed by the rude behaviour of the service center executives. I would like to mention the service center under consideration here: RT Outsourcing Services Ltd, Chandigarh.
                            i had boughu hp laptop moded no is compaq nx6110.in this laptop window has croupted.i want to install a new xp window.but it has a bios password. i have forgotten password.plese help me how to delete bios password

                            Hewlett Packard — issue with laptop

                            the quality of the laptop is the is the concern they changed the lcd panel that too on an online complaint from me now there are new problems if i keep the laptop switced off allso the battery drains and the worst part is i mailed to a concerned in hp and did not get a mail or reply back for helping me sort my issue
                            i have buy one new hp laptop of model number d40.on the 4th day inside the display l have seen some crack.I have the warranty period, but none o[censored]r service centre is ready to replace or service it.The laptop price was 30000 only but i take it to maha electronics in trichy.He said that service charges was 24000 .how is it possible.what can i do, pls reply immediately
                            Hi! This is Fatima Asif Mamsa one of the hp customer from mahim. I would like to thank Mr. Junaid Khan for providing prompt and hassle-free service.Thankyou so much.

                            HP Laptop — lp damaged by hp service centre

                            This is dhaval trivedi, i have HP laptop which is out of warranty, got a problem with lcd pannal.
                            so i went to PRECISION INFOMATIC PRIVATE LIMITED VASHI (no 117-118 1st floor, vardhaman chamber sector 17) on 23 nov 2010
                            Eng RUPESH told that lcd is to be replaced and it will cost 8500. i aggred.
                            when i got back laptop on 29th lcd was fine and they created problem with my CD ROME.
                            now they have spoiled my CD ROME.
                            i called them up and he told me to visit.
                            after looking at it he said you have to replace it.
                            before giving laptop it was working and after repairing lcd they damaged cd rome.
                            i am tensed what to do
                            please tell me some solution.
                            thanks
                            So sorry to hear that! It's called a CD ROM and Not ROME!
                            Its true even I have the same experience of this Sakinaka based hp service center which is run by simtechcomp. They are making money only by these kind of fraudulent activities.

                            - Shashikant Sangle
                            [protected]
                            hi sir

                            my name is gurpal singh from chandigarh my mob. no. [protected] my laptop from the purchase haveing in problem of blue dump erro and then restart and i have go to hp service centre chd. sec. 34 . i visit in service cente 7 - 8 times . my laptop has staying in service center approximately one month . and i have no sol. of my laptop and my case is closed without my premission and he saya to me they have elivated my case to hp . but when i clling in hp bangolre then they says u r case is closed but a slip from hp service center they written u r case open and u take u r laptop and i have also a slip . so i want sol. immediately i wanna my paptop has been replaced immediately o. i[censored] not help me then sorry i have case in court.

                            my e mail id [protected]@gmail.com and u calling me immediately any time please help me sir

                            HP — laptops issues

                            I bought a new hp laptop in august 2009, since then i have faced enumerous issues regarding the over heating issues, battery back up, charger etc , though these problems were considered in the hp services center but non of them were resolved , i find no way to complaint against the company. my money was all a waste, i m so much dissatisfied by the brand that i never ever suggest anyone to go for hp laptops.
                            im very annoyed...frustrated...and dissatisfied .

                            HP — issue on warranty of HP LAPTOP

                            Dear Sir,
                            With Due respect i purchased HP PROBOOK 4410S
                            serial number is CNU0232HQL with one year warranty.
                            purchasing date is 9 september 2010,
                            and my CD DRIVE is not working properly then for replacing my CD DRIVE we go to the HP service centre REDIGINITION in ranchi, on 8 september 2011,and my jobshit number is 2282.he takes my CD DRIVE and till now not response after 45 days he said to me your warranty is expired,so we can not replace your CD DRIIVE

                            so what i do
                            please help me..

                            thanks-
                            kanhiaya srivastava
                            harmoo housing colony,Ranchi,jharkhand
                            # +91 [protected]

                            contact number of HP service center

                            [protected]/942
                            hai sir
                            am Dileep k Wilson from Doha i brought a hp pavilion g6 laptop 3 weeks before from India .its Windos 8 Orginal version .but now its showing a virus treat in my system i have Norton anti virus & avast too the treat is detecting in avast but i cant remove the treat. so can u help me out in dis
                            my ob no is [protected]
                            my mail id is [protected]@rocketmail.com
                            expecting a early response
                            thanks Dileep k wilson

                            MONITOR NOT WORKING-NO DISPLAY

                            MONITOR NOT WORKING-NO DISPLAY 1) HP Monitor S/N : 6CM4311VW2 PRODUCT NO:B3A19AA

                            CANNOT ESTABLISH A WIFI OR LAN CONNECTION

                            ALL THE OTHER LAPTOPS ARE WRKING WELL WITH WIFI AND LAN BUT MY MODEL HAS TECHNICL PROBLEM IN ESTABLISHING A NETWORK AND EVERYTIME IT IS COMING AS A LIMITED NETWORK IN BOTH LAN AND WIFI NETWORKS.

                            HP printer not working

                            Serial no FBAFTYVF6U095 HP DESKJET 1510 color All-in-Inkjet printer

                            dvd radar

                            yes
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                              Sanjeev Awasthi
                              from Lucknow, Uttar Pradesh
                              Dec 19, 2009
                              Resolved
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                              Resolved

                              Sir
                              One month ago I registred a complaint hp head office complaint center complaint no. is [protected] or three time hp complaint center no is CCHSAP247380, CCHSAP247405 OR CCHSAP248341 but only bad reponse all the hp complaint cell or service centre. My plotter service pending One Month ago. HAR DIN NAYA BAHANA BANATE RAHTE HAIN LEKIN SERVICE PENDING HI HAI. AGAR COMPANY APNA PRODUCT BECHATI HAI TO SERVICE KAHAN SE KARVAE JAE. JO HP KA SERVICE CENTER RT OUTSOURCING SERVICE LIMITED KE NAM SE HAI UNHONE SERVICE CHARGES TO LE LIYE AANE KE LEKIN SERVICE NAHI KI. SECOND TIME AAYE TO BILL SAATH LEKE AA GAYE SERVICE NAHI KI. ENKE TANASHAHI RAVEYE SE MAIN TANG HO GAYA HUNH.
                              MERA GO KAM HAR DIN SAFAR HO RAHA HAI VO ALAG. KRIPYA MERI SMASYA KA SMADHAN KIYA JAYE AAP KI ATI KRIPA HOGI.
                              Aug 14, 2020
                              Complaint marked as Resolved 

                              hp designjet 800ps — hp designjet 800ps not working

                              Sir
                              I registered my complaint one day ago in hp call center complaint no is [protected]
                              but there is not any respose by hp. If they sold there product and not care for costomer
                              who is the reposible
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                                Shivashankar J V
                                Dec 18, 2009
                                Resolved
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                                Resolved

                                Hi
                                I have HP Pavilion a6640IN, bought on 22 Dec 08. This is under 3 year warranty.

                                Complaint # CA0876564, 3-Dec09.
                                Complaint # CA0879485 9-Dec-09
                                Complaint # CA0882518 16-Dec-09

                                The PC crashed on 3-Dec-09 and was diagnoised for RAM problem. It was replaced, and worked for 1 day. Again PC crashed and was diagnoised for motherboard problem. Replaced it and again it crashed after 1 day. Again they replaced both RAM and motherboard, formatted my system and again after 1 day, it crashed.

                                Finally they said they need to replace the processor. I was not OK with this option since they said it will take 2 days.

                                This brought my hopes down that it may not work even after replacing processor.

                                For each compoennt replacement, I was made to wait 2 days to get replacement part from Chennai and wait at home for the engineer to come and replace.

                                Like this, I have wasted 2 weeks and issue is still not fixed.

                                On contacting HP, for replacement of the defective unit (since recurrent replacements of parts didnt work), they said they cannot replace the unit - though the warranty says it can be replaced:

                                Refer section http://h10032.www1.hp.com/ctg/Manual/c01457526.pdf page 3, para before Exclusions.

                                Though my unit failed repeatedly inspite of changing various parts, HP is not ready for this option.

                                I am not sure how long they will take to resolve this issue. Even if I agree for part replacement, I am not sure how many hours (<24 hours) PC will work.
                                Aug 14, 2020
                                Complaint marked as Resolved 

                                Motherboard — did not supporting RAM

                                Sir/Madam,

                                I purchased intel D945GCCR // BTCR71100GTZ AA D[protected] motherboard on 21/11/07 from HIMALAYAN TIMES PVT.LTD ,412A ,Forth Floor ,Chiranjiv Tower, Nehru place, New Delhi-19, Tel +[protected]. It is in warrenty priod, I have RAM NOT SUPPORTING problem with this motherboard, as per instruction from diler I mail [protected]@mailbox.intel for warrenty. they reply it, with

                                Product: D945GCCR
                                Markings: BTCR71100GTZ AA D[protected]
                                Fault Description: RAM NOT SUPPORTING




                                Regards
                                Aran Glenn
                                +91 [protected]
                                Email - [protected]@ieee.org
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                                  Arup Ranjan Bhowmick
                                  from Guwahati, Assam
                                  Dec 17, 2009
                                  Resolved
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                                  Resolved

                                  Sir,
                                  This is to inform you that on 05/03/2009 I bought a Laptop from VINAYAK MULTISOLUTION (NAGAON/ASSAM) INDIA. But unfortunately inthe month of june'09 ther was a LCD screen leaking problem devoloped. In this way I within nine month I had to send my laptop to the service station four time(4) with other type of problem also. Now recently same LCD problem arrises.
                                  So, I requested to the service centre to replace my laptop with a new one but they have denyed. Therefore I would like to say, please take the appropiate step to replace the laptop within this December'09 otherwise I have no other option to go to the CONSUMER FORUM.
                                  Thanking you.

                                  Arup Ranjan Bhowmick
                                  Cell no. [protected]

                                  N. B: SERVICE STATION NAME &NUMBER
                                  DIGITAL CARE ([protected]/ [protected]
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    P
                                    PoojaPandey
                                    from Lucknow, Uttar Pradesh
                                    Dec 17, 2009
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                                    WE HAVE PURCHASE A PRINTER OF HP BRAND. THIS MODEL IS HP PSC 1410 All-in-One. KINDLY SEND YOUR ENGINEER AT MY HOMe AND ATTEND THE SAME
                                    Dear Sir,

                                    I purchased hp deskjet MODEL no is HP F4288 All-in-One on April, 2009.

                                    The printer is under warranty.

                                    MY PRINTER IS NOT WORKING SINCE LAST ONE MONTH, I TRIED TO LODGE A COMPLAINT TWO TIMES AT TOLL FREE NO.BUT EVERY TIME COMPLAINT IS CLOSED WITHOUT ANY ACTION.

                                    KINDLY SEND YOUR ENGINEER AT MY HOME ADDRESS AND ATTEND THE PROBLEM.

                                    Name-- ASHISH SHARMA

                                    HOME ADDRESS-- S/o. V.B.L. SHARMA, FLAT NO-3, 2nd FLOOR, TYPE-4 BUILDING, BSNL TELEPHONE EXCHANGE CAMPUS, NEAR RTO & ISBT, TRANSPORT NAGAR, AGRA (PIN-282002), U.P., INDIA.
                                    we have purchased Printer. It Is Hp All in one model - hp 4500 office jet desktop.

                                    Printer is not working properly.

                                    i have tried to lodge a complaint at toll free no but your people said that the People is in my PC.


                                    I have not find any problem in my PC.

                                    Please send your engineer to My Office.

                                    Office Address : Sakthivel Enterprises, 28/17, 2nd Cross, Lake area, Nungambakkam, chennai - 600034.

                                    Ph. No: [protected] / [protected]
                                    We had purchased a Eprinter Model No. HP Officejet 6500 e710n-z two weeks ago for office use. The technical person of the dealer had visited our office and installed the eprinter, made settings to print. After few days, we have found that, there was printing problem with the printer. Soon after we choose print command, we never get printouts immediately. In this regard, we have called the person who had supplied the printer to set right the problem several times, he didn`t respon. Therefore, we request you to send your technical personnel to set right the problem immediately.

                                    H.Ramakrishne Gowda
                                    Managing Director
                                    Karnataka State Coir Development Corporation Ltd.,
                                    VITC Bldg, Kasturba Road, Bangalore-560 001
                                    Ph. No.[protected] / 22865866
                                    Mob No. [protected]

                                    HP Printer — after a few days printing is not processing

                                    I have purchased HP Deskjet 2515 from Anand Technologies Hamirpur (HP) on 31/5/2013 but after a few days we start facing problem while printing. from:- Rajiv Sharma, House No-90, Pratap Nagar, Ward No-3, Hamirpur HP 177001, [protected]@ [protected], [protected]
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                                      KUSHAL THADANI
                                      from Bhubaneshwar, Odisha
                                      Dec 15, 2009
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                                      Dear Sir ,
                                      I kushal thadani want to state that since 17th of nov , I hav given my laptop for replacing dvd writer which comes under warranty period.but till now it has not been replaced.
                                      My friend provided the lappy for the same and his was done within a week ....
                                      why this is happening .lalani computech is the service centre where i gave my laptop.. please do somthing if something can be done
                                      thanking you..
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                                        R
                                        RAJIB TARASIA/RAJA
                                        from Delhi, Delhi
                                        Dec 14, 2009
                                        Resolved
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                                        Resolved

                                        Dear Sir,
                                        I have purchased a HP DV6-1152TX model laptop from S.A INFOSYS Bhubaneswar on18 th of september 2009 now I am facing battery problem,some times it shows that pluggedin charging and maximum time it not charging and the icon shows that pluggedin-notcharging at that time HP battery check recomends to replace the battery, when I have complained in S.A-INFOSYS they send me HP sevice center Lalani Computech Ltd.Bhubaneswar, when I told them about my battery problem they refused me to give me service and also misbeheaved me.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 

                                        HP Laptop — charger problem & battery problem

                                        my name is sachin kundu have hp loptop. my battery back up is very week and charger is not working please solve my problem fastly my mo no is [protected]
                                        my name is gaurav jain.my complant no against bateery is [protected].i complant for my battery various time but no result please help me to replace for my battery . altough my experiance from compaque is very bed.
                                        I also have same model and faced same problem and still facing as HP didnt provided me service at all.
                                        My laptops battery from starting only giving backup of only 45 minutes but they never heard my complaint.
                                        i too have same problem sir and moreover why windows7 os is not applicable for hppavilion1152tx notebook?

                                        Hp Pavilion dv61152tx — problems

                                        sir i am using hppavilion dv61152tx notebook. why the windows7 os not applicable for my lap? i cant use my lap with this os... when i switch on my lap ,i can work just 5 to 10 mins .after that lap i cant refresh even.it takes 5 mins.finally i want to switch off only..plz i want to know the reason wt problem in my lap orelse say which os suits dis lap??????? i am expecting to solve my problem from ur replay......
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