[Resolved]  HP Pavillion Laptop DV5 1102TU — Warranty Issue

Hewlett-Packard — Laptop and service issues

Hi!

My name is John Lucius.

My laptop (model: NX 7300) problems are being handled by HP Service Centre —Simtech Computronics (P) Ltd.

In this complaint report, I will try and separate the laptop issues from the service issues that I have faced during my dealings with Simtech, HP call centres and HP offices.

REPAIR
1. Early December, 2008, I submitted my laptop for service due to the appearance of lines on the LCD and because it would not power on. The warranty had expired 4-5 months earlier.

The only option given to me was that the LCD panel would be replaced. I received a quotation of approx. Rs.24000 for LCD panel and batteries. As it was expensive and unaffordable for me, I decided to work with the AC power supply and change the LCD panel.

2. When I finally came to collect the laptop and make the payment, I checked my machine (with the new display) with my power adaptor. It didn’t power on. It was confirmed by HP that my power adaptor was not working and that I needed to get a new one. As the power adaptor was expensive at the service centre, I asked for a dealer, who could supply me the piece. When I called the recommended dealer, he told me that he didn’t have spares and suggested another person at Grant Road. (Grant Road is approximately 1.5 hours, one-way journey for me.)

3. At Grant Road, I got a new power adaptor for Rs. 1750. With the power adaptor, the machine powered up. However, new problems were discovered:
• After 10-15 minutes of powering on the machine (with the power adaptor), the touch pad started displaying unusual behaviour. When I used the touchpad, the cursor was uncontrollable. It vibrated and selected wrong folders and clicked on wrong buttons. My work requires precision in handling the touchpad. So using it the way it was out of question.
• Without the adaptor, the touch pad behaviour was normal

It was not clear whether the problems were due to the power adaptor, the touch pad, some other unresolved issue and/or a new problem.

4. To solve and fix the problem, I again took it to the same HP Service Centre. I discussed with the HP guys there at length about the issue. They were not clear about it themselves and asked me to submit the laptop along with the new power adaptor. This was registered as a new case for some inexplicable reason. It should have been identified in the first instance itself because I was told that if they find other issues, they would send me a quotation for those items as well.

5. I received a call from HP office/call centre asking me approve the expenses for changing the touchpad. Wishing to resolve the problem once and for all, I approved.

6. Then, I received a call a few days later saying that the part could not be sourced and that if I wished to I could collect the laptop. They said it might take a month or two to get the part.

It has been approximately two months since I submitted the laptop for the first time; one that I bought about a year and half ago. At 36 thousand rupees, I could buy a new computer with a better configuration from any company. So far, I have incurred approximately rupees 24 thousand of expenses, a lot of stress, frustration, discomfort, inconvenience, loss of opportunities, waste of time and more money at the cyber café. What for? A laptop that doesn’t work properly.

SERVICE and OTHER ISSUES
For Case ID No. [protected]
1. I was not informed about the Care Pack at any stage after my purchase of the laptop. I was told that HP informs its customers after the first three months after the purchase.

2. After I had incurred the expenses for the replacement of the display panel, I was told by HP persons that my problem could have been solved if I took the Care Pack, which cost approximately Rs.5500. I spent Rs. 24000 (including travel and cafés). Nobody helped me with this information when I came to them with the problem.

3. At no point have I seen a single person at your HP centre, Simtech Computronics trying to seriously do investigate a problem properly. The LCD lines/patches appeared inconsistently. At times, with a certain tilt of the panel, the screen was clear. So, the LCD screen had not damaged. So why was I being made to pay 2000 rupees?

4. During the course of this case and my interactions with Simtech and other HP professionals, I have been given redundant numbers to contact for confirming information.

I have made close to 100 calls. 80 of which didn’t get through because they were busy constantly or because nobody was picking up the call.

5. After about 50 unanswered calls to Balasubramanium’s office (he was supposed to be in charge of the case, as per the mail) and a lot of misunderstanding on the part of HP service people, I asked Bala for a new quotation since I didn’t want the batteries along with the display panel. I wanted to ensure that my request was understood. To my horror, I received a mail from him sending me a quotation for the display panel and the batteries. There was no acknowledgement of any mistake on his part.

6. Another day when I was at work, I got a call from HP at 5.30 pm asking me to collect my machine and make the payment that day. When I turned up at the service centre, they informed me that they could not deliver the laptop that day as a person in charge of collecting the money was not around (during work hours). If that was not the case, why wasn’t I told. I travelled 17 kms (one way and one hour) to get the laptop. All I heard was a ‘Sorry but we cannot do anything’.

7. Approximately 53 days after I submitted my laptop, after I replaced the display panel, I got a call from an HP person asking me about the problem with my computer with regards to its display.

For CASE ID No. [protected]
8. My touch pad works (without the power adaptor), my power adaptor is an HP product that I bought recently on (27 December 2008). It charges the battery to the extent it can. So, why am I being told to replace parts. What is the basis of this quotation? Nobody is investigating anything properly. People come up with a cost and then ask me to take it or leave it.
9. I have received calls and mails from HP including Balasubramanium either asking me to approve the touchpad, or the power adaptor. So what is the problem, touch pad or power adaptor?
10. Recently, I was asked by a HP person, Mr. Nikhil Arora from Noida. He had begun with solicitation for the Care Pack. I explained to him about my problems with my machine and that it was still pending repair. He reassured me on two separate occasions that my problems would get solved free of cost by a Mr. Bhupender at Dadar. He called it a ‘favour’! Dadar is approximately 20 kms (one way and 1 hr and 15 minutes) from my place of work. Today, when I landed at the office, which happens to be Simtech again, Bhupender and other persons at that office told me that they cannot undertake the job because their office at Saki Naka is handling it. They also informed me that the part cannot be sourced by them if their Saki Naka office cannot source it.

Then, why was I told to take my laptop to them?

11. It is obvious to me that there is no coordination between the HP persons handling the case and people do not log issues properly. So I must have spent at least a few hours explaining the same thing to all and sundry and no fixes.

I am a media professional. I bought a laptop so that I could do writing assignments and edit a film that I had shot the previous year with the advantage of being mobile. I resigned from my job at a TATA company in September so that I could completely focus on completing my film. I have limited financial resources and I had not planned for such a drain on my money and time. Instead of editing my film and getting work, I am stuck. My financial resources are depleting with these expenses and my energies are focussed and twisted on getting my laptop repaired.

I do not wish to spend any more money on anything. It’s been a purely harrowing experience with HP. If you can’t source the part, give me a new computer of the same configuration or better, whose parts you will continue to source at no extra cost. But don’t keep me waiting for nothing.

I think I have been sufficiently explicit in my explanations here and I do not want to be harassed by HP people contacting me to get another report for the 100th time. However, they can get in touch with me to inform me about the status.

My laptop (model: NX 7300) problems are being handled by HP Service Centre —Simtech Computronics (P) Ltd.

In this complaint report, I will try and separate the laptop issues from the service issues that I have faced during my dealings with Simtech, HP call centres and HP offices.

REPAIR
1. Early December, 2008, I submitted my laptop for service due to the appearance of lines on the LCD and because it would not power on. The warranty had expired 4-5 months earlier.

The only option given to me was that the LCD panel would be replaced. I received a quotation of approx. Rs.24000 for LCD panel and batteries. As it was expensive and unaffordable for me, I decided to work with the AC power supply and change the LCD panel.

2. When I finally came to collect the laptop and make the payment, I checked my machine (with the new display) with my power adaptor. It didn’t power on. It was confirmed by HP that my power adaptor was not working and that I needed to get a new one. As the power adaptor was expensive at the service centre, I asked for a dealer, who could supply me the piece. When I called the recommended dealer, he told me that he didn’t have spares and suggested another person at Grant Road. (Grant Road is approximately 1.5 hours, one-way journey for me.)

3. At Grant Road, I got a new power adaptor for Rs. 1750. With the power adaptor, the machine powered up. However, new problems were discovered:
• After 10-15 minutes of powering on the machine (with the power adaptor), the touch pad started displaying unusual behaviour. When I used the touchpad, the cursor was uncontrollable. It vibrated and selected wrong folders and clicked on wrong buttons. My work requires precision in handling the touchpad. So using it the way it was out of question.
• Without the adaptor, the touch pad behaviour was normal

It was not clear whether the problems were due to the power adaptor, the touch pad, some other unresolved issue and/or a new problem.

4. To solve and fix the problem, I again took it to the same HP Service Centre. I discussed with the HP guys there at length about the issue. They were not clear about it themselves and asked me to submit the laptop along with the new power adaptor. This was registered as a new case for some inexplicable reason. It should have been identified in the first instance itself because I was told that if they find other issues, they would send me a quotation for those items as well.

5. I received a call from HP office/call centre asking me approve the expenses for changing the touchpad. Wishing to resolve the problem once and for all, I approved.

6. Then, I received a call a few days later saying that the part could not be sourced and that if I wished to I could collect the laptop. They said it might take a month or two to get the part.

It has been approximately two months since I submitted the laptop for the first time; one that I bought about a year and half ago. At 36 thousand rupees, I could buy a new computer with a better configuration from any company. So far, I have incurred approximately rupees 24 thousand of expenses, a lot of stress, frustration, discomfort, inconvenience, loss of opportunities, waste of time and more money at the cyber café. What for? A laptop that doesn’t work properly.

SERVICE and OTHER ISSUES
For Case ID No. [protected]
1. I was not informed about the Care Pack at any stage after my purchase of the laptop. I was told that HP informs its customers after the first three months after the purchase.

2. After I had incurred the expenses for the replacement of the display panel, I was told by HP persons that my problem could have been solved if I took the Care Pack, which cost approximately Rs.5500. I spent Rs. 24000 (including travel and cafés). Nobody helped me with this information when I came to them with the problem.

3. At no point have I seen a single person at your HP centre, Simtech Computronics trying to seriously do investigate a problem properly. The LCD lines/patches appeared inconsistently. At times, with a certain tilt of the panel, the screen was clear. So, the LCD screen had not damaged. So why was I being made to pay 2000 rupees?

4. During the course of this case and my interactions with Simtech and other HP professionals, I have been given redundant numbers to contact for confirming information.

I have made close to 100 calls. 80 of which didn’t get through because they were busy constantly or because nobody was picking up the call.

5. After about 50 unanswered calls to Balasubramanium’s office (he was supposed to be in charge of the case, as per the mail) and a lot of misunderstanding on the part of HP service people, I asked Bala for a new quotation since I didn’t want the batteries along with the display panel. I wanted to ensure that my request was understood. To my horror, I received a mail from him sending me a quotation for the display panel and the batteries. There was no acknowledgement of any mistake on his part.

6. Another day when I was at work, I got a call from HP at 5.30 pm asking me to collect my machine and make the payment that day. When I turned up at the service centre, they informed me that they could not deliver the laptop that day as a person in charge of collecting the money was not around (during work hours). If that was not the case, why wasn’t I told. I travelled 17 kms (one way and one hour) to get the laptop. All I heard was a ‘Sorry but we cannot do anything’.

7. Approximately 53 days after I submitted my laptop, after I replaced the display panel, I got a call from an HP person asking me about the problem with my computer with regards to its display.

For CASE ID No. [protected]
8. My touch pad works (without the power adaptor), my power adaptor is an HP product that I bought recently on (27 December 2008). It charges the battery to the extent it can. So, why am I being told to replace parts. What is the basis of this quotation? Nobody is investigating anything properly. People come up with a cost and then ask me to take it or leave it.
9. I have received calls and mails from HP including Balasubramanium either asking me to approve the touchpad, or the power adaptor. So what is the problem, touch pad or power adaptor?
10. Recently, I was asked by a HP person, Mr. Nikhil Arora from Noida. He had begun with solicitation for the Care Pack. I explained to him about my problems with my machine and that it was still pending repair. He reassured me on two separate occasions that my problems would get solved free of cost by a Mr. Bhupender at Dadar. He called it a ‘favour’! Dadar is approximately 20 kms (one way and 1 hr and 15 minutes) from my place of work. Today, when I landed at the office, which happens to be Simtech again, Bhupender and other persons at that office told me that they cannot undertake the job because their office at Saki Naka is handling it. They also informed me that the part cannot be sourced by them if their Saki Naka office cannot source it.

Then, why was I told to take my laptop to them?

11. It is obvious to me that there is no coordination between the HP persons handling the case and people do not log issues properly. So I must have spent at least a few hours explaining the same thing to all and sundry and no fixes.

I do not wish to spend any more money on anything. It’s been a purely harrowing experience with HP. If HP can’t source the part, give me a new computer of the same configuration or better, whose parts you will continue to source at no extra cost. But I don't want to be kept waiting for nothing.

I think I have been sufficiently explicit in my explanations here and I do not want to be harassed by HP people contacting me to get another report for the 100th time. However, they can get in touch with me to inform me about the status.

Hi,
I have purchased the HP notebook on 15 December 2008 series DV5 1102TU serial numberCNF83831FW,
i dont know what happen to note, one morning when i started it was giving problem and was not getting started up,
so icalled up HP technical support they had give me caseID:[protected],
and that case id was not resolved and i was told to submit the notebook to one of the service centre in PUNE and i thought that it will be resolved quickly, and was again give Case Id:[protected].
but almost 20 days has been past and no reply from anywhere.
what should i do.when i call to service centre they ask to contact HP, when i caontact HP the say keep in touch with Service centre.I Have done a blunder mistake that i have purchased the HP notebook.

Please let me what to do.

HP/ Laptop nx7300 — Warranty not given.

R/s Sir,

I am a student at DAVIET jalandhar. I had bought a laptop from my college. HP company visited our college and were providing us a laptop with 4 years warranty. But now when we go to the HP service centre at kapurthala chwk, Jalandhar and we request for our warranty card then they say that we will not issue any warranty card for 4 years. They say that i[censored] hav any problem then you can come to us. Now problem is that if we are at anyother place from jalandhar, then we cannot get our laptop repaired from HP service centre in that city. Specially we need to go to jalandhar. So i would like to ask that what is the use of making Service centre everywhere if we need to go to place from where we purchased the product.

So i would like to have a warranty card for 4 years for which they promised so i can get my solution for my laptop for anywhere.

Thanking You.

HP India — Laptop Damage

My laptop computer is a bit on the heavier side and its hinges used to creak a little bit whenever i used to open or close the lid or screen .But, one day while closing the screen the hinges on the left side broke completely thereby leaving me with a severely deformed and damaged laptop. Since it lost its portability factor i wasn't able to carry it to my college or elsewhere. I decided to get it repaired at the nearest service centre but disappointment awaited me, as i was told that it would be treated as a case of intentional damage. I was shocked to hear that i would have to pay a premium of 7000 INR to get my laptop repaired which had been damaged due to its inherently weak parts and that too, in a normal usage scenario.Besides their ignorance I was not attended to properly at the service center. They didn't even handle my laptop carefully, trying to open and shut the lid which further damaged the hinges.I was completely annoyed by the rude behaviour of the service center executives. I would like to mention the service center under consideration here: RT Outsourcing Services Ltd, Chandigarh.

i had boughu hp laptop moded no is compaq nx6110.in this laptop window has croupted.i want to install a new xp window.but it has a bios password. i have forgotten password.plese help me how to delete bios password

Hewlett Packard — issue with laptop

the quality of the laptop is the is the concern they changed the lcd panel that too on an online complaint from me now there are new problems if i keep the laptop switced off allso the battery drains and the worst part is i mailed to a concerned in hp and did not get a mail or reply back for helping me sort my issue

i have buy one new hp laptop of model number d40.on the 4th day inside the display l have seen some crack.I have the warranty period, but none o[censored]r service centre is ready to replace or service it.The laptop price was 30000 only but i take it to maha electronics in trichy.He said that service charges was 24000 .how is it possible.what can i do, pls reply immediately

Hi! This is Fatima Asif Mamsa one of the hp customer from mahim. I would like to thank Mr. Junaid Khan for providing prompt and hassle-free service.Thankyou so much.

HP Laptop — lp damaged by hp service centre

This is dhaval trivedi, i have HP laptop which is out of warranty, got a problem with lcd pannal.
so i went to PRECISION INFOMATIC PRIVATE LIMITED VASHI (no 117-118 1st floor, vardhaman chamber sector 17) on 23 nov 2010
Eng RUPESH told that lcd is to be replaced and it will cost 8500. i aggred.
when i got back laptop on 29th lcd was fine and they created problem with my CD ROME.
now they have spoiled my CD ROME.
i called them up and he told me to visit.
after looking at it he said you have to replace it.
before giving laptop it was working and after repairing lcd they damaged cd rome.
i am tensed what to do
please tell me some solution.
thanks

So sorry to hear that! It's called a CD ROM and Not ROME!

Its true even I have the same experience of this Sakinaka based hp service center which is run by simtechcomp. They are making money only by these kind of fraudulent activities.

- Shashikant Sangle
[protected]

hi sir

my name is gurpal singh from chandigarh my mob. no. [protected] my laptop from the purchase haveing in problem of blue dump erro and then restart and i have go to hp service centre chd. sec. 34 . i visit in service cente 7 - 8 times . my laptop has staying in service center approximately one month . and i have no sol. of my laptop and my case is closed without my premission and he saya to me they have elivated my case to hp . but when i clling in hp bangolre then they says u r case is closed but a slip from hp service center they written u r case open and u take u r laptop and i have also a slip . so i want sol. immediately i wanna my paptop has been replaced immediately o. i[censored] not help me then sorry i have case in court.

my e mail id [protected]@gmail.com and u calling me immediately any time please help me sir

HP — laptops issues

I bought a new hp laptop in august 2009, since then i have faced enumerous issues regarding the over heating issues, battery back up, charger etc , though these problems were considered in the hp services center but non of them were resolved , i find no way to complaint against the company. my money was all a waste, i m so much dissatisfied by the brand that i never ever suggest anyone to go for hp laptops.

im very annoyed...frustrated...and dissatisfied .

HP — issue on warranty of HP LAPTOP

Dear Sir,
With Due respect i purchased HP PROBOOK 4410S
serial number is CNU0232HQL with one year warranty.
purchasing date is 9 september 2010,
and my CD DRIVE is not working properly then for replacing my CD DRIVE we go to the HP service centre REDIGINITION in ranchi, on 8 september 2011,and my jobshit number is 2282.he takes my CD DRIVE and till now not response after 45 days he said to me your warranty is expired,so we can not replace your CD DRIIVE

so what i do
please help me..

thanks-
kanhiaya srivastava
harmoo housing colony,Ranchi,jharkhand
# +91 [protected]

contact number of HP service center

[protected]/942

hai sir
am Dileep k Wilson from Doha i brought a hp pavilion g6 laptop 3 weeks before from India .its Windos 8 Orginal version .but now its showing a virus treat in my system i have Norton anti virus & avast too the treat is detecting in avast but i cant remove the treat. so can u help me out in dis
my ob no is [protected]
my mail id is [protected]@rocketmail.com
expecting a early response
thanks Dileep k wilson

MONITOR NOT WORKING-NO DISPLAY

MONITOR NOT WORKING-NO DISPLAY 1) HP Monitor S/N : 6CM4311VW2 PRODUCT NO:B3A19AA

CANNOT ESTABLISH A WIFI OR LAN CONNECTION

ALL THE OTHER LAPTOPS ARE WRKING WELL WITH WIFI AND LAN BUT MY MODEL HAS TECHNICL PROBLEM IN ESTABLISHING A NETWORK AND EVERYTIME IT IS COMING AS A LIMITED NETWORK IN BOTH LAN AND WIFI NETWORKS.

HP printer not working

Serial no FBAFTYVF6U095 HP DESKJET 1510 color All-in-Inkjet printer

dvd radar

yes