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HP India Complaints & Reviews

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Updated: Feb 12, 2026
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V
vinay bj
from Ponnampet, Karnataka
Dec 23, 2009
Resolved
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sir, my redemption idREDEMPTION CODE = F1SOGEHBKI ,
my gift of mysic video player so far note received
Aug 14, 2020
Complaint marked as Resolved 

HP — Non receiving of laptop offer

This is K.E.N.Prasad,I took HP laptop in Visakhapatnam at Kolla Innovatives ltd.And its price 37000/-They told about offer components of 3500/-i.e 4gb flash driver,head phones and others.At the time i was sent all the documents to HP company though mail.And i got confirmation from HP team that you will get soon your offer accordingly,But as of now i didnot get my offer.I called so many times to Kolla Innovatiives at visakhapatnam they did not give any reply So kindly help me and give me right suggestion and to whom can i approch.Please do the needfull.


Regards
Prasad.k.e.n
[protected]
[protected]
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    P
    PC Joshi
    from Gurgaon, Haryana
    Dec 23, 2009
    Resolved
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    I purchased HP Pavilion Laptop DV5-1102TO (Sl No. CNF84411D3) on 25 Feb 09 through Creaitive Systems, GIC Link Road, ithoragarh (Uttarakhand) (Reg No. FYPTS 5475) vide their invoce No 726 dated 25 Feb 09 for Rs. 45,500/- As per plan a home theater system was to be given to me as gift, for which I submitted a D/D SL N. 266855 dated 26 Feb 09 of SBI for Rs. 1499/- in favour of SOLUTIONS INTEGRATED MARKETTING PVT LTD, payable at SBI New Delhi (code No 07687). Even after my repeated request with local dealer, neither any answer is received nor the gift is received to me till date. Now the local dealder i.e. Creative System, GIC Link Road, Pithoragarh (UK) is giving any satisfactory answer. Last time when I asked him, he replied that `Forget about it'.
    Aug 14, 2020
    Complaint marked as Resolved 
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      L
      Lipika Roy
      from Kolkata, West Bengal
      Dec 22, 2009
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      Inspite of submission of Redemption alongwith D.D of Rs.1299-00 on 18.08.09 as directed against purchase of above product on the month of June,2009,I have not yet received the assured gift.

      My Redemption code is NCYHVKW8JI
      sir,
      i an santosh kumar mirdha.I brought a HP PAVILION DV5-1006AX MODEL LAPTOP in 11th sep 2008. and at that time offer is kodak digital camera.I registered for that and my registation no is (FF66BGQLD5).
      so, it is very late in deliver.Therefore, i requiest you to please send me my camera in my new address. my new address is NAME-SANTOSH KUMAR MIRDHA
      AT/PO-DANGAR PARA
      VIA - GOURPALI
      DIST- SAMBALPUR (ORISSA)
      PIN-768112
      MOB. NO.-[protected]
      Dear Sir/Madam,

      HP Windows 7 Upgrade Cell
      208, 2nd Floor, Harsh Bhawan
      64-65, Nehru Place,
      New Delhi - 110019
      Ph no:[protected]


      I would like to inform you that I have resubmitted the below mentioned documents to the Redemption Cell on[protected] through THE PROFESSIONAL COURIERS BILL NO.[protected] to avail this offer for validation and approval of the claim.

      * Copy of Purchase Invoice
      * Bar Coded Sticker bearing the Products Serial CNF93155H7



      May kindly arrange to send the software to Upgrade HP Windows 7 at the below mentioned address immediatly as it hampers the daily working badly or kindly make it avialable on line through the same e-mail address. kindly acknowledge.

      Thanks & Regards,



      premkumar sharma,
      Address : sahyadri lokdhara building, a-16, flat no. 702, kalyan (east), pin - 421306,
      City: Kalyan State : Maharashtra
      Zip Code : 421306
      Country : India
      Sir,
      i am Sujeet kumar .I brought a HP PAVILION DV6-3049tX MODEL LAPTOP(S/N:-INA0420885) in 28th Dec2010. and at that time offer is gift voucher Rs.3000 for shopping in Titan or Addidass.I registered for that and my registation no is 2382010
      so, it is very late in deliver.Therefore, i requiest you to please send me my Gift voucher in my address. My address is NAME-SUJEET KUMAR
      DHANESWAR RATH INSTITUTE OF ENGINEERING AND MANAGEMENT STUDIES BOYS' HOSTEL
      ROOM NO.-219
      TANGI, CUTTACK(ORISSA)
      PIN CODE:-754022
      MOBILE NO.:-[protected]
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        N
        N K Venkatasubramani
        from Chennai, Tamil Nadu
        Dec 21, 2009
        Resolved
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        Dear Sir,
        I had purchased hp compaq presario SG3770IL desktop S/N : INA9120GRH on 3/4/2009 at ALPHATECH SOLUTIONS, Alwarpet, Chennai- 600018. At the time of purchase, I was promised I will get the all-in-one printer from hp, if I sent a D.D for Rs 999/-. Likewise I sent a D.D No:969229 of Karur Vysya bank, Triplicane, Chennai-600005 for Rs 999/- on 16/4/2009 to Scheme Coordinator, HP NOW OR NEVER Desktop offer. C/o Innovative Incentives and Event Pvt Ltd. Chandigarh-160019. Till today, I have not received the printer though I have already complained to the hp company and the dealer- Alphatech solutions, Alwarpet, Chennai. The hp complaint I.D No:CCHSAP226542. Till today, I have not received any response regarding the complaint and I have not yet received the printer.

        My Redemption code is LNTSN4L3T5.

        My Telephone No:[protected].
        My Mobile No:[protected].

        Kindly look into my complaint as urgent and see that, I get the printer as quickly as possible.
        Thank You.
        Aug 14, 2020
        Complaint marked as Resolved 

        HP desktop computer — NOT LOGGING

        It is loaded with Operating system Windows Vista.
        On starting it asks for 25 digit code number.
        Even after feeding the code number it does not start

        hpdesktop, — hp all-in.one printer

        My file No is-109235

        Thanks for sending over the UPS. Till date I have not received any information regarding despatch of hp all-in -one printer 4288. Hope you are expediting the delivery of the printer.Expecting an early reply.

        NRUSINGHA BEHERA
        12.10.2009

        HP desktop computer — HP ALL-IN-ONE PRINTER not received

        Dear sir,

        I have not received free HP ALL-IN-ONE PRINTER against scheme for purchasing of HP desktop computer. It is too late.Please look into this matter and send above mentioned items immidiately.I have already sent you a DD for Rs 999
        Reference no-87395
        I am waiting for the reply.

        Thanks& Regards
        Manjit Singh

        Compaq Presario Desktop — offer not received

        Sir,
        i had brought one pc compaq pressario SG3640IL on[protected]. i did not receive the offer.
        Date of sending documents[protected]
        Product serial number- INA9040P2H
        Demand draft number-502691 dt 16/3/2009
        Rs 999/
        Dealership name-Configure Quality Systems, Coimbatoore
        Redemtion code-QEN6Y33013

        Compaq Presario — all in one printer not received

        R/Sir
        I did not received All in Priter against compac presario model no 3550 with scheme Now & Never .At same time I already given you Rs.999 draft or this scheme.My ile no is 89805.

        Rajev Yadav
        B-30 Mansarover colony
        Delhi Road
        Moradabad 244001
        MO:-[protected]
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          P
          Prashant Dholakia
          from Mumbai, Maharashtra
          Dec 20, 2009
          Resolved
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          Dear Sir,
          I have purchased HP Pavillion DV5-1102TU laptop
          INR 43386 /- on Dt 10-10-08, from Chroma Link raod Malad,Mombai.
          under 1 year warranty.
          S/n CNF83516MC.
          case no. [protected] (service call number)
          My laptop had some problem ( black spot on screen ) on 22-sept-09.immidiatly I had submitted it to HP authorized service centre Simtech Andheri on same day .

          The only remedy for this problem is to replace the screen. so they cited the it is physically damaged . actually it is not demaged.
          They have send quote for repairing INR 20062 /-. after long mailing discussion they had sent revised quote INR 16640 /- .which we have refused and taken laptop Back .

          They have sent 2 quotes it definatly means that even they knows that laptop has to
          repair under warranty .

          Above both the quotes were sent by PERSONAL Mail id id not end with "[protected]@hp.com".
          What i strongly feels is that They (Simtech Executive ) want to earn Money by cheating for LAPTOP UNDER WARRANTY.

          I have done lots of follow ups with them but they are not responding(4 reminders ).

          Pls look into this Matter.Pls call/mail me for more clarification / Evidance .

          Pls mark Mail to [protected]@yahoo.co.in , chirag.[protected]@religaremacquarie.com

          Regards
          Prashant Dholakia
          Mob [protected]
          Work[protected]
          Home[protected]



          pls refer following text for email correspondance(Chirag Dholakia -my Brother )
          when you refer following texts it is mentioned by HP person that this case is special . it also means that they knows that laptop has to cover under warranty.


          From: Chirag Dholakia [mailto:chirag.[protected]@religaremacquarie.com]
          Sent: Wednesday, November 11, 2009 11:58 AM
          To: Rasalam, Rakesh; Bharati Salvi
          Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
          Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

          Still I have not recd your special quote ?????????????

          And u are calling ur self as MNC …………………..???????????????

          Chirag Dholakia | Associate Vice-president
          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
          T +[protected] | M +91 [protected] | F +[protected]

          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in
          ________________________________________
          From: Chirag Dholakia
          Sent: Tuesday, November 10, 2009 11:03 AM
          To: 'Rasalam, Rakesh'; Bharati Salvi
          Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
          Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

          NO UPDATE ?????????????????/

          Chirag Dholakia | Associate Vice-president
          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
          T +[protected] | M +91 [protected] | F +[protected]

          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in
          ________________________________________
          From: Rasalam, Rakesh [mailto:rakesh.[protected]@hp.com]
          Sent: Thursday, November 05, 2009 1:14 PM
          To: Chirag Dholakia; Bharati Salvi
          Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
          Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

          Dear Mr. Chirag Dholakia,

          Please refer to trialing mail , it has already been communicated verbally and on mail that the panel cannot be covered under warranty and as an special case we will provide the best discount possible

          Kindly approve for the quotation for getting the case processed

          Kind Regards
          ________________________________________________________________________________...
          Rakesh Rasalam,

          HEWLETT PACKARD INDIA SALES PVT LTD
          MUMBAI
           Email: rakesh.[protected]@hp.com
          ________________________________________
          From: Chirag Dholakia [mailto:chirag.[protected]@religaremacquarie.com]
          Sent: Thursday, November 05, 2009 1:09 PM
          To: Rasalam, Rakesh; Bharati Salvi
          Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
          Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

          Dear Rakesh,

          This is the way you handle your customers ………………there is no revert ………….no update…………

          My laptop is lying with from 22nd of Sep 09 ………………………..

          All this you have to answer in consumer court ……be prepared….

          www.jagograhakjago.org

          www.Consumercourt.in

          www.icrpc.org



          Chirag Dholakia | Associate Vice-president
          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
          T +[protected] | M +91 [protected] | F +[protected]

          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in


          From: Rasalam, Rakesh [mailto:rakesh.[protected]@hp.com]
          Sent: Monday, October 26, 2009 1:09 PM
          To: Chirag Dholakia; Bharati Salvi
          Cc: 'junaid khan'; Tushar Avhad
          Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia

          Dear Mr. Chirag Dholakia,

          As per our discussion the panel cannot be covered under warranty and as an special case we will provide the best discount possible
          Hi Bharati,

          Please provide best discount as an exception case and update customer with revised quotation


          Kind Regards
          ________________________________________________________________________________...
          Rakesh Rasalam,

          HEWLETT PACKARD INDIA SALES PVT LTD
          MUMBAI
          * Email: rakesh.[protected]@hp.com


          From: Chirag Dholakia
          Sent: Wednesday, October 21, 2009 2:49 PM
          To: 'Ajesh Nair'
          Cc: Tushar Avhad; Junaid Khan; in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Rasalam, Rakesh
          Subject: RE: case no. [protected] ( Reminder IV )

          Who is he???



          What is his level????????????

          Chirag Dholakia | Associate Vice-president

          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

          T +[protected] | M +91 [protected] | F +[protected]



          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in


          [protected][protected][protected][protected]

          From: Ajesh Nair [mailto:nair.[protected]@gmail.com]
          Sent: Wednesday, October 21, 2009 2:04 PM
          To: Chirag Dholakia
          Cc: Tushar Avhad; Junaid Khan; in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Rasalam, Rakesh
          Subject: Re: case no. [protected] ( Reminder IV )



          Hello Sir,



          You can contact Mr.Rakesh Rasalam regarding this issue.

          His contact no. is 66771946 and his email id is rakesh.[protected]@hp.com.



          Thanks & Regards,



          Ajesh.

          On Wed, Oct 21, 2009 at 1:28 PM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:



          Email me contact detail of your National Head & Service Head???????


          Else CC TOI ????

          Chirag Dholakia | Associate Vice-president

          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

          T +[protected] | M +91 [protected] | F +[protected]



          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in


          [protected][protected][protected][protected]

          From: Chirag Dholakia
          Sent: Monday, October 12, 2009 7:57 PM
          To: 'Ajesh Nair'; Tushar Avhad; Junaid Khan
          Cc: in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com
          Subject: RE: case no. [protected] ( Reminder III )



          Dear Junaid ,



          What is happening …………that day we has long chat ……..after that no revert…………??????????



          Chirag Dholakia | Associate Vice-president

          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

          T +[protected] | M +91 [protected] | F +[protected]



          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in


          [protected][protected][protected][protected]

          From: Ajesh Nair [mailto:nair.[protected]@gmail.com]
          Sent: Wednesday, October 07, 2009 4:46 PM
          To: Tushar Avhad; Junaid Khan
          Cc: in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Chirag Dholakia
          Subject: Re: case no. [protected] ( Reminder II )



          Hello Tushar/Junaid Sir,



          Need your intervention.



          Thanks & Regards,



          Ajesh.







          On Wed, Oct 7, 2009 at 2:49 PM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:

          Dear All,



          It is really shocking to say that you guys have don’t have any decency to revert your back your client ????????????



          This is the MNC standard maintain by HP………..???????????? E mail was mark to 5 people ???????????



          Email me your CEO and national head’s mobile no / email address……………..or you want me to find out………………?????????

          Chirag Dholakia | Associate Vice-president

          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

          T +[protected] | M +91 [protected] | F +[protected]



          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in


          [protected][protected][protected][protected]

          From: Chirag Dholakia
          Sent: Thursday, October 01, 2009 11:10 AM
          To: 'Ajesh Nair'
          Cc: 'surinder kaur'; 'in.[protected]@hp.com'; 'akshay pandit'; 'Tushar Avhad'; 'Junaid Khan'; '[protected]@lntebg.com'
          Subject: RE: case no. [protected] ( Reminder I )


          FYI

          Chirag Dholakia | Associate Vice-president

          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

          T +[protected] | M +91 [protected] | F +[protected]



          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in


          [protected][protected][protected][protected]

          From: Chirag Dholakia
          Sent: Tuesday, September 29, 2009 10:48 AM
          To: 'Ajesh Nair'
          Cc: surinder kaur; in.[protected]@hp.com; akshay pandit; Tushar Avhad; Junaid Khan; '[protected]@lntebg.com'
          Subject: RE: case no. [protected]



          Dear Ajesh,



          I have clearly mentioned in my email if it is physically damaged that se

          Your people are telling it is physical damage then so me physical damage on my laptop???

          My Laptop is lying with you; you can take out picture of that physical damage and email it to me. Actually your piece is defected one you just replace that piece.

          I want pic of physically damaged piece ……….if you don’t understand simple English pls talk to ur seniors………don’t send all stupid links… I also can create such links ……then ur company will be on toss………

          Also send me email address customer service/ support id which is on HP .com and email address of your country- head.

          Chirag Dholakia | Associate Vice-president

          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

          T +[protected] | M +91 [protected] | F +[protected]



          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in


          [protected][protected][protected][protected]


          On Sun, Sep 27, 2009 at 11:52 AM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:

          Dear Sir,



          I have bought HP Laptop on 10/10/2008 from Croma (Malad-Mumbai) and there is a one year warranty which going on till 10 / 10 / 2009.



          I don’t understand why you sending me quotes and asking money for laptop which is under warranty.



          You just replace the part and return my laptop back or else you refund my money along with bank interest. My purchase Price is 43386/-..



          My Laptop Serial No is CNF83516MC.



          I am working with reputed organization as AVP and I am personally using laptop from last 7 years. I have used Laptop of Dell, Toshiba, IBM & Sony Vaio.

          And My Brother Prashant Dholakia whose BE – Electronics and currently working L & T , he is also using laptops more than 3 years.



          During this tenure we have never faced any such incidence from laptops of reputed organization (names are mentioned above).



          Your people are telling it is physical damage then so me physical damage on my laptop???



          My Laptop is lying with you; you can take out picture of that physical damage and email it to me. Actually your piece is defected one you just replace that piece.



          We have never expected such things from reputed MNC Company like HP.

          I donot understand onething why HP authorised service center ( i.e. Engineers) don’t have any official e-mail on HP.com.

          All Email-id through which you are sending-reciveing emails are personal IDs like Gmail . ..

          Anyways Kindly resolve this issue on urgent basis as my warranty expiring 10/10/2009 .

          Or else will approach media and take necessary legal actions because this not tolerable, Laptops which are under warranty ,for that you are asking money and quotes you are sending is to through your personal IDs not though your HP registered IDs .

          This is how the MNC company function which has global presence in more than 100 countries ???????

          Also email me customer service/ support id which is on HP .com and email address of your country- head.



          Chirag Dholakia | Associate Vice-president

          Religare Macquarie Private Wealth
          Religare Macquarie Wealth Management Limited
          Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052

          T +[protected] | M +91 [protected] | F +[protected]



          Email : chirag.[protected]@religaremacquarie.com

          www.religaremacquarie.com // www.macquarie.com //www.religare.in


          [protected][protected][protected][protected]

          From: surinder kaur [mailto:satraj.[protected]@gmail.com]
          Sent: Thursday, September 24, 2009 11:21 AM
          To: Chirag Dholakia; [protected]@lntebg.com
          Cc: akshay pandit; Tushar Avhad; Ajesh Nair
          Subject: Fwd: [protected] : Prashant Dholakia



          Dear Customer,



          Please find the attached quote for your HP Pavilion dv5-1102tu Entertainment Notebook PC and approve to process the call.



          Regards,

          Trade Team

          +[protected]/67260019



          [protected] Forwarded message[protected]
          From: TRADE <[protected]@simtechcomp.com>
          Date: Wed, Sep 23, 2009 at 2:13 PM
          Subject: [protected] : Prashant Dholakia
          To: [protected]@yahoo.co.in, surinder kaur <satraj.[protected]@gmail.com>, Ajesh Nair <nair.[protected]@gmail.com>
          Cc: [protected]@simtechcomp.com, Bharati Salvi <[protected]@simtechcomp.com>, Junaid Khan <[protected]@simtechcomp.com>

          Dear Customer,



          Please find the attached quote for your HP Pavilion dv5-1102tu Entertainment Notebook PC and approve to process the call.



          Regards,

          Trade Team

          +[protected]/67260009
          Aug 14, 2020
          Complaint marked as Resolved 

          Hewlett-Packard — Laptop and service issues

          Hi!

          My name is John Lucius.

          My laptop (model: NX 7300) problems are being handled by HP Service Centre —Simtech Computronics (P) Ltd.

          In this complaint report, I will try and separate the laptop issues from the service issues that I have faced during my dealings with Simtech, HP call centres and HP offices.

          REPAIR
          1. Early December, 2008, I submitted my laptop for service due to the appearance of lines on the LCD and because it would not power on. The warranty had expired 4-5 months earlier.

          The only option given to me was that the LCD panel would be replaced. I received a quotation of approx. Rs.24000 for LCD panel and batteries. As it was expensive and unaffordable for me, I decided to work with the AC power supply and change the LCD panel.

          2. When I finally came to collect the laptop and make the payment, I checked my machine (with the new display) with my power adaptor. It didn’t power on. It was confirmed by HP that my power adaptor was not working and that I needed to get a new one. As the power adaptor was expensive at the service centre, I asked for a dealer, who could supply me the piece. When I called the recommended dealer, he told me that he didn’t have spares and suggested another person at Grant Road. (Grant Road is approximately 1.5 hours, one-way journey for me.)

          3. At Grant Road, I got a new power adaptor for Rs. 1750. With the power adaptor, the machine powered up. However, new problems were discovered:
          • After 10-15 minutes of powering on the machine (with the power adaptor), the touch pad started displaying unusual behaviour. When I used the touchpad, the cursor was uncontrollable. It vibrated and selected wrong folders and clicked on wrong buttons. My work requires precision in handling the touchpad. So using it the way it was out of question.
          • Without the adaptor, the touch pad behaviour was normal

          It was not clear whether the problems were due to the power adaptor, the touch pad, some other unresolved issue and/or a new problem.

          4. To solve and fix the problem, I again took it to the same HP Service Centre. I discussed with the HP guys there at length about the issue. They were not clear about it themselves and asked me to submit the laptop along with the new power adaptor. This was registered as a new case for some inexplicable reason. It should have been identified in the first instance itself because I was told that if they find other issues, they would send me a quotation for those items as well.

          5. I received a call from HP office/call centre asking me approve the expenses for changing the touchpad. Wishing to resolve the problem once and for all, I approved.

          6. Then, I received a call a few days later saying that the part could not be sourced and that if I wished to I could collect the laptop. They said it might take a month or two to get the part.

          It has been approximately two months since I submitted the laptop for the first time; one that I bought about a year and half ago. At 36 thousand rupees, I could buy a new computer with a better configuration from any company. So far, I have incurred approximately rupees 24 thousand of expenses, a lot of stress, frustration, discomfort, inconvenience, loss of opportunities, waste of time and more money at the cyber café. What for? A laptop that doesn’t work properly.

          SERVICE and OTHER ISSUES
          For Case ID No. [protected]
          1. I was not informed about the Care Pack at any stage after my purchase of the laptop. I was told that HP informs its customers after the first three months after the purchase.

          2. After I had incurred the expenses for the replacement of the display panel, I was told by HP persons that my problem could have been solved if I took the Care Pack, which cost approximately Rs.5500. I spent Rs. 24000 (including travel and cafés). Nobody helped me with this information when I came to them with the problem.

          3. At no point have I seen a single person at your HP centre, Simtech Computronics trying to seriously do investigate a problem properly. The LCD lines/patches appeared inconsistently. At times, with a certain tilt of the panel, the screen was clear. So, the LCD screen had not damaged. So why was I being made to pay 2000 rupees?

          4. During the course of this case and my interactions with Simtech and other HP professionals, I have been given redundant numbers to contact for confirming information.

          I have made close to 100 calls. 80 of which didn’t get through because they were busy constantly or because nobody was picking up the call.

          5. After about 50 unanswered calls to Balasubramanium’s office (he was supposed to be in charge of the case, as per the mail) and a lot of misunderstanding on the part of HP service people, I asked Bala for a new quotation since I didn’t want the batteries along with the display panel. I wanted to ensure that my request was understood. To my horror, I received a mail from him sending me a quotation for the display panel and the batteries. There was no acknowledgement of any mistake on his part.

          6. Another day when I was at work, I got a call from HP at 5.30 pm asking me to collect my machine and make the payment that day. When I turned up at the service centre, they informed me that they could not deliver the laptop that day as a person in charge of collecting the money was not around (during work hours). If that was not the case, why wasn’t I told. I travelled 17 kms (one way and one hour) to get the laptop. All I heard was a ‘Sorry but we cannot do anything’.

          7. Approximately 53 days after I submitted my laptop, after I replaced the display panel, I got a call from an HP person asking me about the problem with my computer with regards to its display.

          For CASE ID No. [protected]
          8. My touch pad works (without the power adaptor), my power adaptor is an HP product that I bought recently on (27 December 2008). It charges the battery to the extent it can. So, why am I being told to replace parts. What is the basis of this quotation? Nobody is investigating anything properly. People come up with a cost and then ask me to take it or leave it.
          9. I have received calls and mails from HP including Balasubramanium either asking me to approve the touchpad, or the power adaptor. So what is the problem, touch pad or power adaptor?
          10. Recently, I was asked by a HP person, Mr. Nikhil Arora from Noida. He had begun with solicitation for the Care Pack. I explained to him about my problems with my machine and that it was still pending repair. He reassured me on two separate occasions that my problems would get solved free of cost by a Mr. Bhupender at Dadar. He called it a ‘favour’! Dadar is approximately 20 kms (one way and 1 hr and 15 minutes) from my place of work. Today, when I landed at the office, which happens to be Simtech again, Bhupender and other persons at that office told me that they cannot undertake the job because their office at Saki Naka is handling it. They also informed me that the part cannot be sourced by them if their Saki Naka office cannot source it.

          Then, why was I told to take my laptop to them?

          11. It is obvious to me that there is no coordination between the HP persons handling the case and people do not log issues properly. So I must have spent at least a few hours explaining the same thing to all and sundry and no fixes.

          I am a media professional. I bought a laptop so that I could do writing assignments and edit a film that I had shot the previous year with the advantage of being mobile. I resigned from my job at a TATA company in September so that I could completely focus on completing my film. I have limited financial resources and I had not planned for such a drain on my money and time. Instead of editing my film and getting work, I am stuck. My financial resources are depleting with these expenses and my energies are focussed and twisted on getting my laptop repaired.

          I do not wish to spend any more money on anything. It’s been a purely harrowing experience with HP. If you can’t source the part, give me a new computer of the same configuration or better, whose parts you will continue to source at no extra cost. But don’t keep me waiting for nothing.

          I think I have been sufficiently explicit in my explanations here and I do not want to be harassed by HP people contacting me to get another report for the 100th time. However, they can get in touch with me to inform me about the status.

          My laptop (model: NX 7300) problems are being handled by HP Service Centre —Simtech Computronics (P) Ltd.

          In this complaint report, I will try and separate the laptop issues from the service issues that I have faced during my dealings with Simtech, HP call centres and HP offices.

          REPAIR
          1. Early December, 2008, I submitted my laptop for service due to the appearance of lines on the LCD and because it would not power on. The warranty had expired 4-5 months earlier.

          The only option given to me was that the LCD panel would be replaced. I received a quotation of approx. Rs.24000 for LCD panel and batteries. As it was expensive and unaffordable for me, I decided to work with the AC power supply and change the LCD panel.

          2. When I finally came to collect the laptop and make the payment, I checked my machine (with the new display) with my power adaptor. It didn’t power on. It was confirmed by HP that my power adaptor was not working and that I needed to get a new one. As the power adaptor was expensive at the service centre, I asked for a dealer, who could supply me the piece. When I called the recommended dealer, he told me that he didn’t have spares and suggested another person at Grant Road. (Grant Road is approximately 1.5 hours, one-way journey for me.)

          3. At Grant Road, I got a new power adaptor for Rs. 1750. With the power adaptor, the machine powered up. However, new problems were discovered:
          • After 10-15 minutes of powering on the machine (with the power adaptor), the touch pad started displaying unusual behaviour. When I used the touchpad, the cursor was uncontrollable. It vibrated and selected wrong folders and clicked on wrong buttons. My work requires precision in handling the touchpad. So using it the way it was out of question.
          • Without the adaptor, the touch pad behaviour was normal

          It was not clear whether the problems were due to the power adaptor, the touch pad, some other unresolved issue and/or a new problem.

          4. To solve and fix the problem, I again took it to the same HP Service Centre. I discussed with the HP guys there at length about the issue. They were not clear about it themselves and asked me to submit the laptop along with the new power adaptor. This was registered as a new case for some inexplicable reason. It should have been identified in the first instance itself because I was told that if they find other issues, they would send me a quotation for those items as well.

          5. I received a call from HP office/call centre asking me approve the expenses for changing the touchpad. Wishing to resolve the problem once and for all, I approved.

          6. Then, I received a call a few days later saying that the part could not be sourced and that if I wished to I could collect the laptop. They said it might take a month or two to get the part.

          It has been approximately two months since I submitted the laptop for the first time; one that I bought about a year and half ago. At 36 thousand rupees, I could buy a new computer with a better configuration from any company. So far, I have incurred approximately rupees 24 thousand of expenses, a lot of stress, frustration, discomfort, inconvenience, loss of opportunities, waste of time and more money at the cyber café. What for? A laptop that doesn’t work properly.

          SERVICE and OTHER ISSUES
          For Case ID No. [protected]
          1. I was not informed about the Care Pack at any stage after my purchase of the laptop. I was told that HP informs its customers after the first three months after the purchase.

          2. After I had incurred the expenses for the replacement of the display panel, I was told by HP persons that my problem could have been solved if I took the Care Pack, which cost approximately Rs.5500. I spent Rs. 24000 (including travel and cafés). Nobody helped me with this information when I came to them with the problem.

          3. At no point have I seen a single person at your HP centre, Simtech Computronics trying to seriously do investigate a problem properly. The LCD lines/patches appeared inconsistently. At times, with a certain tilt of the panel, the screen was clear. So, the LCD screen had not damaged. So why was I being made to pay 2000 rupees?

          4. During the course of this case and my interactions with Simtech and other HP professionals, I have been given redundant numbers to contact for confirming information.

          I have made close to 100 calls. 80 of which didn’t get through because they were busy constantly or because nobody was picking up the call.

          5. After about 50 unanswered calls to Balasubramanium’s office (he was supposed to be in charge of the case, as per the mail) and a lot of misunderstanding on the part of HP service people, I asked Bala for a new quotation since I didn’t want the batteries along with the display panel. I wanted to ensure that my request was understood. To my horror, I received a mail from him sending me a quotation for the display panel and the batteries. There was no acknowledgement of any mistake on his part.

          6. Another day when I was at work, I got a call from HP at 5.30 pm asking me to collect my machine and make the payment that day. When I turned up at the service centre, they informed me that they could not deliver the laptop that day as a person in charge of collecting the money was not around (during work hours). If that was not the case, why wasn’t I told. I travelled 17 kms (one way and one hour) to get the laptop. All I heard was a ‘Sorry but we cannot do anything’.

          7. Approximately 53 days after I submitted my laptop, after I replaced the display panel, I got a call from an HP person asking me about the problem with my computer with regards to its display.

          For CASE ID No. [protected]
          8. My touch pad works (without the power adaptor), my power adaptor is an HP product that I bought recently on (27 December 2008). It charges the battery to the extent it can. So, why am I being told to replace parts. What is the basis of this quotation? Nobody is investigating anything properly. People come up with a cost and then ask me to take it or leave it.
          9. I have received calls and mails from HP including Balasubramanium either asking me to approve the touchpad, or the power adaptor. So what is the problem, touch pad or power adaptor?
          10. Recently, I was asked by a HP person, Mr. Nikhil Arora from Noida. He had begun with solicitation for the Care Pack. I explained to him about my problems with my machine and that it was still pending repair. He reassured me on two separate occasions that my problems would get solved free of cost by a Mr. Bhupender at Dadar. He called it a ‘favour’! Dadar is approximately 20 kms (one way and 1 hr and 15 minutes) from my place of work. Today, when I landed at the office, which happens to be Simtech again, Bhupender and other persons at that office told me that they cannot undertake the job because their office at Saki Naka is handling it. They also informed me that the part cannot be sourced by them if their Saki Naka office cannot source it.

          Then, why was I told to take my laptop to them?

          11. It is obvious to me that there is no coordination between the HP persons handling the case and people do not log issues properly. So I must have spent at least a few hours explaining the same thing to all and sundry and no fixes.

          I do not wish to spend any more money on anything. It’s been a purely harrowing experience with HP. If HP can’t source the part, give me a new computer of the same configuration or better, whose parts you will continue to source at no extra cost. But I don't want to be kept waiting for nothing.

          I think I have been sufficiently explicit in my explanations here and I do not want to be harassed by HP people contacting me to get another report for the 100th time. However, they can get in touch with me to inform me about the status.
          Hi,
          I have purchased the HP notebook on 15 December 2008 series DV5 1102TU serial numberCNF83831FW,
          i dont know what happen to note, one morning when i started it was giving problem and was not getting started up,
          so icalled up HP technical support they had give me caseID:[protected],
          and that case id was not resolved and i was told to submit the notebook to one of the service centre in PUNE and i thought that it will be resolved quickly, and was again give Case Id:[protected].
          but almost 20 days has been past and no reply from anywhere.
          what should i do.when i call to service centre they ask to contact HP, when i caontact HP the say keep in touch with Service centre.I Have done a blunder mistake that i have purchased the HP notebook.

          Please let me what to do.

          HP/ Laptop nx7300 — Warranty not given.

          R/s Sir,

          I am a student at DAVIET jalandhar. I had bought a laptop from my college. HP company visited our college and were providing us a laptop with 4 years warranty. But now when we go to the HP service centre at kapurthala chwk, Jalandhar and we request for our warranty card then they say that we will not issue any warranty card for 4 years. They say that i[censored] hav any problem then you can come to us. Now problem is that if we are at anyother place from jalandhar, then we cannot get our laptop repaired from HP service centre in that city. Specially we need to go to jalandhar. So i would like to ask that what is the use of making Service centre everywhere if we need to go to place from where we purchased the product.

          So i would like to have a warranty card for 4 years for which they promised so i can get my solution for my laptop for anywhere.

          Thanking You.

          HP India — Laptop Damage

          My laptop computer is a bit on the heavier side and its hinges used to creak a little bit whenever i used to open or close the lid or screen .But, one day while closing the screen the hinges on the left side broke completely thereby leaving me with a severely deformed and damaged laptop. Since it lost its portability factor i wasn't able to carry it to my college or elsewhere. I decided to get it repaired at the nearest service centre but disappointment awaited me, as i was told that it would be treated as a case of intentional damage. I was shocked to hear that i would have to pay a premium of 7000 INR to get my laptop repaired which had been damaged due to its inherently weak parts and that too, in a normal usage scenario.Besides their ignorance I was not attended to properly at the service center. They didn't even handle my laptop carefully, trying to open and shut the lid which further damaged the hinges.I was completely annoyed by the rude behaviour of the service center executives. I would like to mention the service center under consideration here: RT Outsourcing Services Ltd, Chandigarh.
          i had boughu hp laptop moded no is compaq nx6110.in this laptop window has croupted.i want to install a new xp window.but it has a bios password. i have forgotten password.plese help me how to delete bios password

          Hewlett Packard — issue with laptop

          the quality of the laptop is the is the concern they changed the lcd panel that too on an online complaint from me now there are new problems if i keep the laptop switced off allso the battery drains and the worst part is i mailed to a concerned in hp and did not get a mail or reply back for helping me sort my issue
          i have buy one new hp laptop of model number d40.on the 4th day inside the display l have seen some crack.I have the warranty period, but none o[censored]r service centre is ready to replace or service it.The laptop price was 30000 only but i take it to maha electronics in trichy.He said that service charges was 24000 .how is it possible.what can i do, pls reply immediately
          Hi! This is Fatima Asif Mamsa one of the hp customer from mahim. I would like to thank Mr. Junaid Khan for providing prompt and hassle-free service.Thankyou so much.

          HP Laptop — lp damaged by hp service centre

          This is dhaval trivedi, i have HP laptop which is out of warranty, got a problem with lcd pannal.
          so i went to PRECISION INFOMATIC PRIVATE LIMITED VASHI (no 117-118 1st floor, vardhaman chamber sector 17) on 23 nov 2010
          Eng RUPESH told that lcd is to be replaced and it will cost 8500. i aggred.
          when i got back laptop on 29th lcd was fine and they created problem with my CD ROME.
          now they have spoiled my CD ROME.
          i called them up and he told me to visit.
          after looking at it he said you have to replace it.
          before giving laptop it was working and after repairing lcd they damaged cd rome.
          i am tensed what to do
          please tell me some solution.
          thanks
          So sorry to hear that! It's called a CD ROM and Not ROME!
          Its true even I have the same experience of this Sakinaka based hp service center which is run by simtechcomp. They are making money only by these kind of fraudulent activities.

          - Shashikant Sangle
          [protected]
          hi sir

          my name is gurpal singh from chandigarh my mob. no. [protected] my laptop from the purchase haveing in problem of blue dump erro and then restart and i have go to hp service centre chd. sec. 34 . i visit in service cente 7 - 8 times . my laptop has staying in service center approximately one month . and i have no sol. of my laptop and my case is closed without my premission and he saya to me they have elivated my case to hp . but when i clling in hp bangolre then they says u r case is closed but a slip from hp service center they written u r case open and u take u r laptop and i have also a slip . so i want sol. immediately i wanna my paptop has been replaced immediately o. i[censored] not help me then sorry i have case in court.

          my e mail id [protected]@gmail.com and u calling me immediately any time please help me sir

          HP — laptops issues

          I bought a new hp laptop in august 2009, since then i have faced enumerous issues regarding the over heating issues, battery back up, charger etc , though these problems were considered in the hp services center but non of them were resolved , i find no way to complaint against the company. my money was all a waste, i m so much dissatisfied by the brand that i never ever suggest anyone to go for hp laptops.
          im very annoyed...frustrated...and dissatisfied .

          HP — issue on warranty of HP LAPTOP

          Dear Sir,
          With Due respect i purchased HP PROBOOK 4410S
          serial number is CNU0232HQL with one year warranty.
          purchasing date is 9 september 2010,
          and my CD DRIVE is not working properly then for replacing my CD DRIVE we go to the HP service centre REDIGINITION in ranchi, on 8 september 2011,and my jobshit number is 2282.he takes my CD DRIVE and till now not response after 45 days he said to me your warranty is expired,so we can not replace your CD DRIIVE

          so what i do
          please help me..

          thanks-
          kanhiaya srivastava
          harmoo housing colony,Ranchi,jharkhand
          # +91 [protected]

          contact number of HP service center

          [protected]/942
          hai sir
          am Dileep k Wilson from Doha i brought a hp pavilion g6 laptop 3 weeks before from India .its Windos 8 Orginal version .but now its showing a virus treat in my system i have Norton anti virus & avast too the treat is detecting in avast but i cant remove the treat. so can u help me out in dis
          my ob no is [protected]
          my mail id is [protected]@rocketmail.com
          expecting a early response
          thanks Dileep k wilson

          MONITOR NOT WORKING-NO DISPLAY

          MONITOR NOT WORKING-NO DISPLAY 1) HP Monitor S/N : 6CM4311VW2 PRODUCT NO:B3A19AA

          CANNOT ESTABLISH A WIFI OR LAN CONNECTION

          ALL THE OTHER LAPTOPS ARE WRKING WELL WITH WIFI AND LAN BUT MY MODEL HAS TECHNICL PROBLEM IN ESTABLISHING A NETWORK AND EVERYTIME IT IS COMING AS A LIMITED NETWORK IN BOTH LAN AND WIFI NETWORKS.

          HP printer not working

          Serial no FBAFTYVF6U095 HP DESKJET 1510 color All-in-Inkjet printer

          dvd radar

          yes
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            S
            Sanjeev Awasthi
            from Lucknow, Uttar Pradesh
            Dec 19, 2009
            Resolved
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            Resolved

            Sir
            One month ago I registred a complaint hp head office complaint center complaint no. is [protected] or three time hp complaint center no is CCHSAP247380, CCHSAP247405 OR CCHSAP248341 but only bad reponse all the hp complaint cell or service centre. My plotter service pending One Month ago. HAR DIN NAYA BAHANA BANATE RAHTE HAIN LEKIN SERVICE PENDING HI HAI. AGAR COMPANY APNA PRODUCT BECHATI HAI TO SERVICE KAHAN SE KARVAE JAE. JO HP KA SERVICE CENTER RT OUTSOURCING SERVICE LIMITED KE NAM SE HAI UNHONE SERVICE CHARGES TO LE LIYE AANE KE LEKIN SERVICE NAHI KI. SECOND TIME AAYE TO BILL SAATH LEKE AA GAYE SERVICE NAHI KI. ENKE TANASHAHI RAVEYE SE MAIN TANG HO GAYA HUNH.
            MERA GO KAM HAR DIN SAFAR HO RAHA HAI VO ALAG. KRIPYA MERI SMASYA KA SMADHAN KIYA JAYE AAP KI ATI KRIPA HOGI.
            Aug 14, 2020
            Complaint marked as Resolved 

            hp designjet 800ps — hp designjet 800ps not working

            Sir
            I registered my complaint one day ago in hp call center complaint no is [protected]
            but there is not any respose by hp. If they sold there product and not care for costomer
            who is the reposible
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              S
              Shivashankar J V
              Dec 18, 2009
              Resolved
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              Resolved

              Hi
              I have HP Pavilion a6640IN, bought on 22 Dec 08. This is under 3 year warranty.

              Complaint # CA0876564, 3-Dec09.
              Complaint # CA0879485 9-Dec-09
              Complaint # CA0882518 16-Dec-09

              The PC crashed on 3-Dec-09 and was diagnoised for RAM problem. It was replaced, and worked for 1 day. Again PC crashed and was diagnoised for motherboard problem. Replaced it and again it crashed after 1 day. Again they replaced both RAM and motherboard, formatted my system and again after 1 day, it crashed.

              Finally they said they need to replace the processor. I was not OK with this option since they said it will take 2 days.

              This brought my hopes down that it may not work even after replacing processor.

              For each compoennt replacement, I was made to wait 2 days to get replacement part from Chennai and wait at home for the engineer to come and replace.

              Like this, I have wasted 2 weeks and issue is still not fixed.

              On contacting HP, for replacement of the defective unit (since recurrent replacements of parts didnt work), they said they cannot replace the unit - though the warranty says it can be replaced:

              Refer section http://h10032.www1.hp.com/ctg/Manual/c01457526.pdf page 3, para before Exclusions.

              Though my unit failed repeatedly inspite of changing various parts, HP is not ready for this option.

              I am not sure how long they will take to resolve this issue. Even if I agree for part replacement, I am not sure how many hours (<24 hours) PC will work.
              Aug 14, 2020
              Complaint marked as Resolved 

              Motherboard — did not supporting RAM

              Sir/Madam,

              I purchased intel D945GCCR // BTCR71100GTZ AA D[protected] motherboard on 21/11/07 from HIMALAYAN TIMES PVT.LTD ,412A ,Forth Floor ,Chiranjiv Tower, Nehru place, New Delhi-19, Tel +[protected]. It is in warrenty priod, I have RAM NOT SUPPORTING problem with this motherboard, as per instruction from diler I mail [protected]@mailbox.intel for warrenty. they reply it, with

              Product: D945GCCR
              Markings: BTCR71100GTZ AA D[protected]
              Fault Description: RAM NOT SUPPORTING




              Regards
              Aran Glenn
              +91 [protected]
              Email - [protected]@ieee.org
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                Arup Ranjan Bhowmick
                from Guwahati, Assam
                Dec 17, 2009
                Resolved
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                Resolved

                Sir,
                This is to inform you that on 05/03/2009 I bought a Laptop from VINAYAK MULTISOLUTION (NAGAON/ASSAM) INDIA. But unfortunately inthe month of june'09 ther was a LCD screen leaking problem devoloped. In this way I within nine month I had to send my laptop to the service station four time(4) with other type of problem also. Now recently same LCD problem arrises.
                So, I requested to the service centre to replace my laptop with a new one but they have denyed. Therefore I would like to say, please take the appropiate step to replace the laptop within this December'09 otherwise I have no other option to go to the CONSUMER FORUM.
                Thanking you.

                Arup Ranjan Bhowmick
                Cell no. [protected]

                N. B: SERVICE STATION NAME &NUMBER
                DIGITAL CARE ([protected]/ [protected]
                Aug 14, 2020
                Complaint marked as Resolved 
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                  P
                  PoojaPandey
                  from Lucknow, Uttar Pradesh
                  Dec 17, 2009
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                  WE HAVE PURCHASE A PRINTER OF HP BRAND. THIS MODEL IS HP PSC 1410 All-in-One. KINDLY SEND YOUR ENGINEER AT MY HOMe AND ATTEND THE SAME
                  Dear Sir,

                  I purchased hp deskjet MODEL no is HP F4288 All-in-One on April, 2009.

                  The printer is under warranty.

                  MY PRINTER IS NOT WORKING SINCE LAST ONE MONTH, I TRIED TO LODGE A COMPLAINT TWO TIMES AT TOLL FREE NO.BUT EVERY TIME COMPLAINT IS CLOSED WITHOUT ANY ACTION.

                  KINDLY SEND YOUR ENGINEER AT MY HOME ADDRESS AND ATTEND THE PROBLEM.

                  Name-- ASHISH SHARMA

                  HOME ADDRESS-- S/o. V.B.L. SHARMA, FLAT NO-3, 2nd FLOOR, TYPE-4 BUILDING, BSNL TELEPHONE EXCHANGE CAMPUS, NEAR RTO & ISBT, TRANSPORT NAGAR, AGRA (PIN-282002), U.P., INDIA.
                  we have purchased Printer. It Is Hp All in one model - hp 4500 office jet desktop.

                  Printer is not working properly.

                  i have tried to lodge a complaint at toll free no but your people said that the People is in my PC.


                  I have not find any problem in my PC.

                  Please send your engineer to My Office.

                  Office Address : Sakthivel Enterprises, 28/17, 2nd Cross, Lake area, Nungambakkam, chennai - 600034.

                  Ph. No: [protected] / [protected]
                  We had purchased a Eprinter Model No. HP Officejet 6500 e710n-z two weeks ago for office use. The technical person of the dealer had visited our office and installed the eprinter, made settings to print. After few days, we have found that, there was printing problem with the printer. Soon after we choose print command, we never get printouts immediately. In this regard, we have called the person who had supplied the printer to set right the problem several times, he didn`t respon. Therefore, we request you to send your technical personnel to set right the problem immediately.

                  H.Ramakrishne Gowda
                  Managing Director
                  Karnataka State Coir Development Corporation Ltd.,
                  VITC Bldg, Kasturba Road, Bangalore-560 001
                  Ph. No.[protected] / 22865866
                  Mob No. [protected]

                  HP Printer — after a few days printing is not processing

                  I have purchased HP Deskjet 2515 from Anand Technologies Hamirpur (HP) on 31/5/2013 but after a few days we start facing problem while printing. from:- Rajiv Sharma, House No-90, Pratap Nagar, Ward No-3, Hamirpur HP 177001, [protected]@ [protected], [protected]
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                    K
                    KUSHAL THADANI
                    from Bhubaneshwar, Odisha
                    Dec 15, 2009
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                    Dear Sir ,
                    I kushal thadani want to state that since 17th of nov , I hav given my laptop for replacing dvd writer which comes under warranty period.but till now it has not been replaced.
                    My friend provided the lappy for the same and his was done within a week ....
                    why this is happening .lalani computech is the service centre where i gave my laptop.. please do somthing if something can be done
                    thanking you..
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                      R
                      RAJIB TARASIA/RAJA
                      from Delhi, Delhi
                      Dec 14, 2009
                      Resolved
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                      Dear Sir,
                      I have purchased a HP DV6-1152TX model laptop from S.A INFOSYS Bhubaneswar on18 th of september 2009 now I am facing battery problem,some times it shows that pluggedin charging and maximum time it not charging and the icon shows that pluggedin-notcharging at that time HP battery check recomends to replace the battery, when I have complained in S.A-INFOSYS they send me HP sevice center Lalani Computech Ltd.Bhubaneswar, when I told them about my battery problem they refused me to give me service and also misbeheaved me.
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      HP Laptop — charger problem & battery problem

                      my name is sachin kundu have hp loptop. my battery back up is very week and charger is not working please solve my problem fastly my mo no is [protected]
                      my name is gaurav jain.my complant no against bateery is [protected].i complant for my battery various time but no result please help me to replace for my battery . altough my experiance from compaque is very bed.
                      I also have same model and faced same problem and still facing as HP didnt provided me service at all.
                      My laptops battery from starting only giving backup of only 45 minutes but they never heard my complaint.
                      i too have same problem sir and moreover why windows7 os is not applicable for hppavilion1152tx notebook?

                      Hp Pavilion dv61152tx — problems

                      sir i am using hppavilion dv61152tx notebook. why the windows7 os not applicable for my lap? i cant use my lap with this os... when i switch on my lap ,i can work just 5 to 10 mins .after that lap i cant refresh even.it takes 5 mins.finally i want to switch off only..plz i want to know the reason wt problem in my lap orelse say which os suits dis lap??????? i am expecting to solve my problem from ur replay......
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                        J
                        jagspaul
                        from Kolkata, West Bengal
                        Dec 14, 2009
                        Resolved
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                        [Sub: Complaint for the undelivered UPS under offer scheme]
                        To,
                        The C.O.
                        HP Redemption Cell
                        C/o Innovative Incentives
                        SCO 171-172,2nd Flore
                        Sector 8C, Madhya Marg
                        Chandighar-160018-UT

                        Dear Sir,
                        This is for your kind information that, I’ve purchased one Compaq Desktop (SN: INA84703R2) with redemption offer on 30-dec-2008 for my brother namely MR. SUBHAJIT PAUL. On last week of April -09, I received the HP ALL-IN-ONE PRINTER 4288 without the UPS through OVERNITE EXPRESS. After a couple of month I was informed through SMS from HP that the UPS has been sent through OVERNITE EXPRESS Docket Number is :[protected]. I’ve checked the status of the claim in HP Redemption Support web page and found the details as follows:
                        Registered Mobile No:[protected] , File No:59031
                        Redemption code is MNJWNZPSEC
                        Registered Customer
                        SUBHAJIT PAUL
                        ARABINDA SARANI (PAL BAGAN )
                        BHADRESWAR TRAIN STATION
                        HOOGHLY-712124
                        West Bengal
                        Gift Claimed
                        HP ALL-IN-ONE PRINTER 4288 + HP 600VA UPS
                        Current Status
                        Dispatched
                        Status Details
                        Dispatched through OVERNITE EXPRESS
                        AWB/Docket Number[protected]
                        Important Remarks for You
                        Pending UPS Sent Thru Overnite>Docket Number is :[protected]

                        Then I contacted OVERNITE EXPRESS Chandannagar (Hooghly) office and asked them for the consignment and I was told that nothing had been received for the Docket Number[protected] and as soon as the consignment would come I will be informed accordingly. But did not found any response for one month long.

                        After waiting for a month, I again contacted to HP redemption cell over Ph no.[protected] and I was told that the issue would be fixed within a very short time and I’d be informed accordingly. On[protected] I’ve contacted OVERNITE EXPRESS, Kolkata, and have been told that nothing had been received for the Docket Number[protected] and I’m requested to contact with HP redemption support for this issue.

                        On 9/12/09 I again contacted HP redemption cell over Ph no.[protected] and I was told that they verified the docket no. [protected] with OVERNITE EXPRESS Chandigarh, and they are telling the consignment was received on May-09 by Mr. S Paul. Then I again contacted OVERNITE EXPRESS kolkata they are telling the issue is more than three month old, why I have not contacted earlier, now they can’t help me any more. Then I told them I was continuously contacting with HP redemption cell as well as OVERNITE EXPRESS. After a lot of argument they gave me the email address of manger of OE Kolkata and asked me to write details to the mail address and also told me that he is the only person who can help me. Then I sent an email to OE Kolkata & OE head office ([protected]@kol.overnite-mail.com, [protected]@overnite-mail.com) but till today I have not get any reply. Today I again contacted OE Kolkata and talked to Mr.Arindam (Manager) regarding the issue and also asked for the reply of the mail. He refuse to reply the email and told me the issue is more than six month old so he can’t help me out I should contact HP redemption cell only. After that I contacted Ms. Payel of HP over Ph No. [protected] and tel her regarding the issue and also asked that this is a long pending issue I am suffering for ten months. Already I have send two mail in your Email Section. There is no option for direct email. So always I send the mail via your Email Section, which is very much irritating and also I can’t have any proof except the ticket Ids KFI881306 & YFG181627. You don’t bother to give any update reply except auto reply, so how could I get the updates of the issue? Then she gave me a direct email address ([protected]@innovativemail.in). Then I asked her, when I contact to HP redemption cell I am told The consignment has been send and the same was received by Mr. S paul and I when I contact to OVERNITE EXPRESS I am told the issue is six month old, they are not answerable to me for the issue. Now I don’t understand where should I go for the issue.
                        I would like to say you that there is something wrong, the consignment may be delivered anywhere else (There are many S Paul in India).

                        Now this is too much. I am sorry to say if the issue could not be fixed in very short time I will file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986 and in which the irresponsible approach form your side will be highlighted. Apart from that, it causes a tremendous anxiety and mental agony and heavy expenses due to phone call.

                        In this circumstance, I’d request you to intervene into the matter and I’ll be obliged if you resolve the issue as early as possible.
                        Waiting for your kind reply.

                        Thanking you in anticipation,

                        Regards
                        Jagadish paul
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          J
                          Jaya Sharma
                          from New Delhi, Delhi
                          Dec 14, 2009
                          Resolved
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                          Resolved

                          Dear Customer Care,

                          I regret to inform you that I recently had a negative experience with HP Customer Support in regards logged a complaint on 4 December 2009 & the case ID CA0878480 (S.No.-3CQ9331JQF). After complaint logged the hp engineer diagnosed and confirm i.e., the 23" tft has problem and it should be replace with new tft. After that we follow up regularly as i was not getting sensible answers just got the answer only that thay had already forward the complaint towards the service centre.

                          when we contact at service center never find any good respose from the center regarding the logged case Id and neither find what was happening? As since then TFT has not been received and without TFT the system is no mean for us, using as show piece.

                          Now my client (Proff. N J RAJU-Mobile no. [protected]) had very annoyed with us and wants registered a file case against HP just because of your most valuable & good services.
                          In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst!

                          Despite repeated reminders, I have not had any response from the HP. I would appreciate your help in resolving this issue.

                          At this time, I am very displeased and unsatisfied with HP Support. Though I am upset, I hope we can work together to change that.

                          Thanks & regards,

                          Jaya Sharma
                          Account Manager
                          (Sales & Service)

                          Reliable Technology,
                          402, 4th Floor, Skylark Building 60,
                          Nehru Place, New Delhi - 110 019
                          (P) - +[protected], 41602755
                          Tele fax: +[protected]
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          How i apply personal loan sir
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                            T
                            Tapas Kumar Giri
                            Dec 14, 2009
                            Resolved
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                            Resolved

                            Dear Sir,
                            This is Tapas Kumar Giri.
                            I have purchase after a log verification one Note Book of HP seeing its reputation at a cost of Rs 35000/- when others Like HCL & Acer with same configuration supplying with a cheaper price.
                            Details of Laptop:
                            Model No. HP 540
                            Sl No, CNU83227X2
                            Purchase Date : 24.12.2008

                            Ist complaint on of Automatic Switched off on Dt. 26.01.2009.
                            Then it handed over to your service centre at Haldwani by 28.01.2009.
                            Complain ID-[protected] Dt. 03.02.2009, As per service centre mother Board problem changed.( Return back the Laptop after one month on 08th March 09)

                            2nd complaint Heating Issue after a month.( It has been log late as I was not out of Station for one Month)
                            Complain ID-[protected] Dt. 14.04.2009 , fan changed.( Received after 15 days)

                            3rd complaint same heating issue & LCD problem on 29.05.09 complaint ID-[protected] . Changed LCD & Fan again.(Received after 15 days)

                            4th Complaint (11.08.09) switched off automatically complaint ID-[protected] Dt. 17.08.09
                            ID-[protected] Dt. 24.08.09
                            ID-[protected] Dt. 26.08.09

                            Returned back after one & half month on the Month of Oct 09.

                            Again I am getting same switched off problem from last 2 days.
                            Call Log complaint ID -[protected] Dt. 12.12.09
                            From the above you can come to know how many days the Laptop in Use and how many days under repairing.

                            My warranty will be expire on 23.12.2009.

                            Pl suggest for the proper rules & regulation.


                            Regards
                            Tapas Ku. Giri
                            [protected]
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            i buy HP 540 laptop and i am searching for user guide of this laptop for last two weeks on net but i have not found any so far.one of my friend has dell laptop and it has user guide of 300 pages on that and so he know from that user guide he know specs and beside that about all parts of his dell laptop.i request you to let me know if HP has any user guide for hp 540?if so then please let me know so download
                            Regards
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                              ARUN KUMAR SAKHUJA
                              from Lucknow, Uttar Pradesh
                              Dec 12, 2009
                              Resolved
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                              I HAVE PURCHASED HP PRINTER MODEL NO. M1005 IN APRIL 2009 AND WAS SUPPOSED TO GET AN ADDITONAL TONNER FROM HP REDUMPTION CELL.
                              MY REDUMPTION CODE IS "XP66XLJK9Z"
                              DESPITE OF REPEATED CALL TO THE REDUMPTION CELL I COULDN'T GET THE ADDITIONAL TONNER BUT WAS RECEIVING AN ASSURANCE TO GET IT SOON AS IT IS OUT OF STOCK.
                              I CAN NOT UNDERSTAND THE DEALING OF SUCH A BIG CO. THAT IT CAN NOT FULFILL ITS COMMITMENT IN NINE BIG MONTHS.
                              TOO SURPRISING AND SHOCKING.
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                R
                                Rahul Sultania
                                from Ahmedabad, Gujarat
                                Dec 9, 2009
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                                I had purchased HP Pavallion Laptop (DV6-1152TX) on 20th September 2009 that time HP was giving Philips Music Player worth Rs.3999/- at Rs 1299/- under Student Promotional offer. I had sent all the necessary document including cheque to HP Redemption Support,Chandigarh within a week of my purchase.Also, my claim has been approved by their end.It was written on site product will be delivered to you within 14 business days but already nearly two and half months has been past but they have not dispatched me the misic player till date. Also It is very difficult to call customer care as it says "please stay on line" but nobody answers the call till end. After trying again and again sometime we are able to talk them but they always say your claim has been approved and music player will be dispatched by tommorrow. From last 10-12 days they are saying the same thing but they are not delivering it.

                                My redemption code is IZHZZD2R0J. What i should do please someone tell me???

                                HP Pavillion — hp offer

                                sir, iam h.ravi from ROORKEE
                                i haven't receive my camera(offer), please solve this problem as soon as possiable

                                HP pavillion student offer — no reciept of student offer

                                i had purchased HP pavilion on 3rd June which claimed to send moto Q8 after receiving 3999/- as handling charges and to allow them six weeks time but now still now i have not recieved any gift, and when i called these people they gave me chandigarh number which does not work.
                                I came to this forum before sending Rs 3999/- but i din't believe on others complaint ...Oppps it was great mistake, i suggest others to please be cautious or u can call me on [protected] to get confirmed or if you can help be please help me out.
                                HP PAVILLON DV6 3055TX OFFERS
                                hp pavillon dv6 3055tx offer
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                                  Risha
                                  from Delhi, Delhi
                                  Dec 9, 2009
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                                  It is a big shame for the HP co. to have sucha fail service providers (redington) for their customers. It has been over one month I am facing the same issue with my home pc (a6130in), when I call up in HP call center I get a response like there is something wrong with the BIOS settings, when the service center engineer visits, they just change the Hard drive, do the recovery and issue still persists after using it for 1 or 2 hours, the screen goes blank and nothing works and multi times they have changed mother boards,, HDD, smps etc no one has understood the exact issue? Are they really that dumb? The illiterate engineers don’t even visit on time as they commit. HP is a fail brand with no respect for their customers.
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                                    Rahul Sultania
                                    from Ahmedabad, Gujarat
                                    Dec 9, 2009
                                    Resolved
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                                    I had buy HP DV6-1152TX Laptop/Notebook from Laptech Solutions Pvt. Ltd. Pune. in Hp Student Pramotional Offer and there is one offer and that is one free Philips Music Player 2Gb with every HP DV6-1152TX Laptop/Notebook. but i still didn't get this player from past 2.5 Months so can u please help me on that i had call them everyday but they told me will dispatch today, tomorrow same thing everyday so now i need your help.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      K
                                      K N V V K Anupama
                                      Dec 8, 2009
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                                      I havent received my pf amout since 3 years, I applied for amount refund since 1 year . i was working for Celstream and now I had requested for my PF amount to get transferred to my new PF Account which has not happened and even requested to transfer it to my Savings Bank Account.

                                      No one is taking responsibilty at Richmond Circle, Bangalore PF Office .

                                      We want my amount to be refunded immediately
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        A
                                        AJIT SINGH NARU
                                        from Delhi, Delhi
                                        Dec 5, 2009
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                                        I HAD PURCHASED A COMPAQ CQ-45 106AU LAPTOP IN 24-NOV-2008 , PRODUCT NO :- FR754PA#ACJ , SERIAL NO :- CND8400KQC , WITH WINDOW VISTA PRELOADED BY THE HP COMPANY. BUT AFTER USING SOME MONTHS , I FOUND THAT IT HAS A SERIOUS PROBLEM OF RESTARTING
                                        , WHEN I SHUTDOWN MY LAPTOP IT REBOOTS AGAIN AFTER SHUTTING DOWN. SO I REGISTER A CASE TO HP CUSTOMER CARE ONLINE THE NO IS[protected] . AFTER DISCUSSING THE ISSUE & TESTING MY LAPTOP ACCORDING TO THIER SUGGESTION , FINALLY THEY TOLD ME TO TAKE MY LAPTOP TO SERVICE CENTRE ON THE GIVEN ADDRESS ( R.T OUTSOURCING SERVICES LTD , SCO[protected] , 3RD FLOOR , SECTOR -34A , CHANDIGARH).
                                        SO FINALLY AFTER TESTING MY LAPTOP 1 OR 2 DAYS BY THE SERVICE CENTER, JOB CARD WAS MADE & I WAS TOLD THAT , IT IS A MOTHERBOARD PROBLEM . SO FINALLY JOB CARD WAS MADE ON 4-NOV-09 & MOTHERBOARD WAS ORDERED , SO MY LAPTOP MOTHERBOARD WAS REPLACED ON 30-NOV-09. THE QUALITY OF WORK WAS VERY POOR ALL JOINT OF LAPTOP WAS BADLY OPENED BY SCREW DRIVER. THE MAIN PROBLEM ARISE WHEN AFTER THEY HAVE REPLACED THE MOTHERBOARD & HAND OVER THE LAPTOP TO ME SAYING IT IS 100 % OK NOW . WHEN I TESTED IT FOR 5 MINUTES SAME PROBLEM STILL EXISTS. THAN THE SERVICE CENTRE ENGINEER SAYS THAT IT IS NOT A HARDWARE ISSUE , IT IS A WINDOW PROBLEM. BUT AFTER DOING RECOVERY FROM THE DISK MANY TIMES. FINALLY THEY REPLACED EACH & EVERYTHING IN THE LAPTOP I.E IS PROCESSOR , RAM , HARDDISK, POWER SUPPLY.BUT THE PROBLEM STILL REMAINS , NOW COMPUTER LOOKS LIKE CRAB . MY CASE IS REGISTER ONLINE IN OCTOBER & STARTED IN PROCESS IN SERVICE CENTER IN NOV STARTING & NOW ITS 5TH DECEMBER , IT IS STILL IN PROCESS , I AM STUCK WITH THE BAD MANUFACTURING MACHINE & BAD SERVICE OF HP. I AM SACRIFICING WITH MY WORK I CANNOT GO TO SERVICE CENTER DAILY AS THEY MOSTLY DOES NOT PICK THE CALL . SO ITS MY REQUEST TO CONSUMER COURT KINDLY LOOK INTOTHE MATTER & I WANT THE COMPLETE NEW REPLACEMENT . IT IS A MANUFACTURING DEFECT. I AM ATTACHING THE SACN COPY OF JOB CARDS ALSO .
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