[Resolved]  HP Service Center At Coimbatore — Very poor after warranty Service of HP Authorised Service Center at Coimbatore

Dear Sir/Madam,

Myself Prabhat Kumar Bhakat, very old customer/consumer of HP Company and its services. I have bought a HP Compaq Laptop 2 years back. The details are given below:

Model No= V4118AP
Serial No= 2CE5360FKP
P/n= EH025PA#UUF

In the warranty period there was a problem with my Hard Disk and Speaker and that I have got corrected at Gurgaon.
Since last 6 months I was facing problem related to sudden auto-power switch off. When I used to work on it , then suddenly my Laptop used to get switch off, without shutting down or without restart. Initially I though the problem might be because of Viruses so I un-installed Windows XP and formatted all the drive.
The problem was very serious when I was trying to Re-Install Windows Xp again, the power was getting off in between the installation, so I did not neither able to install XP not I could work on that. So I decided to go to HP Authorized Service Centre at Coimbatore, Tamilnadu. In HP website I have found that the following service center is authorized for all HP product.

Maha Electronics Pvt Ltd
161/176 IInd Street, GANDHIPURAM,
Coimbatore
Tamil Nadu
Service level : Carry -in & Onsite
Contact No.:[protected] / 2498498/2498499

So I went to Maha Electronics Pvt Ltd on[protected] at 2.30 PM and reported my problem. They told that the Laptop was not under warranty so I need to pay Rs. 500/- for checking the Laptop and after that they will tell me what is the problem.

However I agreed and told them about the problem, after that they told me to wait and after 2 hours they told that it was a Mother Board problem and I have to replace the part, which will cost approx Rs. 20,000/-. I asked them about the details that they have checked in my Laptop, they just gave me silly reason. I was sure that they have not even opened my laptop and just giving solution to the problem without finding Root Cause.

After that I repeatedly requested them to open the Laptop and try to find the actual Root Cause and kept my Laptop with them. Then after repetitive follow-up again I went to them on[protected] and asked what was the Root Cause. Their service engineer (Mr. Mutthu) was so stupid that he gave me again some silly reason behind the problem and again told me that I have to replace the Mother Board (not even repair?). he excused me that he has checked all the parts after opening Laptop, and the problem could be only with Mother Board.

I was so upset with them and with their behavior, that I decided to take my Laptop with servicing I paid them Rs. 500/- as their service charge (so call expert’s service charge). Then I asked for a proper report where they have to indicate that the problem is coming due to Mother Board. They were first reluctant to give me such report but finally boldly they have reported that that the Laptop need to replace Motherboard.

I was quite upset and I tried to find the problem in Internet and as well as HP service support websites. I found that frequent power off problem may come due to over-heating, and there is a Heat Sink and Fan inside the Laptop, which dissipate the heat. If get jammed by dust and dirt then the safety device of laptop cuts the power so that it should not get damaged by over-heating.

I opened my laptop and seen that there are lot of dust over the heat sink and it is loosely connected to motherboard then I realized that for these reason laptop was getting over heated. I solved my problem and my laptop is working OK.

But why I am writing these big letter to you because I feel as a customer I can reach to you and tell the problem which general customer like me are being looted by so called HP authorized service centers.
The points, which I was to highlight, are as follows:

1) Does HP authorized service centers like Maha Electronics Pvt Ltd have a expert technical team?
2) Why they do not entertain the customers who are not under warranty?
3) Why these people has taken Rs. 500/- charge from me and had not given any solution?
4) Without thinking what could be the problem, they just told to replace motherboard of Rs. 20,000.00, by which they can at least earn some money. So don’t you think that they are looting general public like us , who has full faith on HP technical team?
So at last I want to tell HP that it should not spoil their brand name giving authorized service center stamp to the company like Maha Electronics Pvt Ltd.

Thanks & Regards,

Prabhat Kumar Bhakat
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Yes Mr.Prabhat Kumar u r right, that Maha Electronics Pvt Ltd is a cheating team. if its not a problem also definately they will say like the laptop have some major problem and they are trying to get more money from the customer. They are spoiling the BRAND NAME OF HP.
And today, finally they mailed me a comprehensive solution to solve the problem.
i am satisfiedc with hp service in jalander and i am moving to service 5-6 times and not get solution for it and i am full disspointed towards this that they have not given good service to us past 6 months ago... also no response coming from ceo, and many other department with whom i have send email for this they have not give any solution to me for this now at last i am putting case in consumer court for my laptop it was pavilion dv4-1404tu and my mobile no. [protected]...
sir im padma in my lap i ve pblm in cooling fan .i ve give my lap for service.its with in warranty period.pls give me a solution for this compliant whether charge or not
There is a computer service called Kanini electronics in Coimbatore, who really have skills and infrastructure to troubleshoot laptop/pC problems and fix it. I have got atleast 4 laptop/PC fixed with a very less cost for which other service centers told to replace the mainboard. As far as I understand if someone says replace the motherboard, you can assure that they have no clue what the the problem is.

I can vouch for Kanini.

-logu ([protected])
Hello friends,
I am using a Compaq 610 series laptop which has got mono speakers. Once when I was using, suddenly the audio went off within some 8 months of warranty period. I have registered a complaint at Maha Electronics, Trichy. They've just turned on the system and told that the problem can't be covered in warranty as VLC player has been installed in my system. They've also told that I've to pay Rs.800 if I have to replace the speaker whose effect was not even equal to the speaker of my mobile!!
Hello, Im Nagendran.
I am working in coimbatore. My Hp printer, scanner, Fax etc., or in problem. To solve this problem i need a authorized delare. so please sent the phone number to this email address as soon as possible
thanks guys. i planned to bye a hp laptop. but ur valueble comments helped me.
dear sir,
we have 20 desktop pcs of compaq machines.
one machine is getting display problem.

last two days we continiously contact and give complaint.
.but still now our problem is not rectify. see your poor service.

serial No. INA0450J9Z
Model No.CQ34201X

PLEASE GIVE CUSTOMERS SUPPORT.

THE PROFESSIONAL COURIERS,
27 RAM ARCADE,
COURT STREET, TIRUPUR. 641 601. MOBILE NO. [protected].
EMAIL : [protected]@yahoo.co.in
sir, my name is azarudheen, from tirupur, i bought a new pendrive on last month. now it is not work in. so plz require my problem. hp authourized service centre are there in coimbatoure please inform that store adderss @[protected]
hello sir hp pavilion g6-1201TX Model
display problem in one line are crated. how do u solve problem?
my warrenty 2 month are remaing.
my mobile no [protected]
sir my compaq laptop is working when i use batterey power...what can i do...please tell the solution...

my mail id is...arjun.[protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4974
    Pending
    0
    Resolved
    1860
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information