HP India Complaints & Reviews

Dear Sir,
[protected] Oct 2, 2023, 10:36:00 AM
I have called the HP how to make the order through EMI and made the order and send a mail on 04-Oct-23 post to the order how to convert the same to EMI. There is no response.
When I call them now they are saying that there is no EMI option.
I have shared the same with HP want to share the same with HP Escalation for them to know what is happening in the support.
Please call me in case you need further details. Please let me know the right person in HP to contact in this regard

Regards
K Subramanian
[protected]

This is very urgent situation that, I am complaining regarding the sales and service of the HP smart tank 675. I want to draw your attention regarding my device which has been bought on 19 Jun 2023 from Mohan Multi Traders (P N Ghosh Street Purulia, West Bengal, MB: [protected]) and its increasing issues:
1. No demo has been given till now.
2. most of the time the printer got stuck.
3. Numerous calls have been doe towards the help line of Hp but hadn't got any reply.
4.we had tried reaching the salesperson but it's of no use.
5. Can't access the printer Wi-Fi properly. most of the time it is showing lock protected, neither Wi-Fi is connecting.

I have purchased 128 GB hp pendrive from Amazon on 1st September 2023 but now it is not working i have 2 year replacement warranty so please tell me about the repairing and replacement. I am living in mumbai please help me.

Dear sir i have a purchase smart tank 585 wireless all in one hp printer but till now pending conncet my systems no response your customer care service and still pending hp printer connection with my systems

I complain about to change the regulator as it is not fitting accurate they are asking fro 200 rupees and as per my knowledge we do not need to make payment for the regulator.

We purchased HP Laser MFP 138fnw ( 3 in 1 Printer from Local Trader). Immediately we found that the scan and print both are visibly tilted and not looking good.

Two times we had complaint to company and both the times engineer visited and checked the printer. Officially both the time it was reported that the printer is OK. This is not acceptable as scan and print quality are visibly bad.

We believe that company/dealer has sold faulty product to us. Since long this printer was in rare use at our end as print and scan was looking very bad.

Purchase by my father : Chandrakant M Zambre
PURCHASE DATE : 25/05/2018
MODEL : HP 3CW27PA, HP PAVILION LAPTOP 15-CC 134 TX
INTEL CORE i7 8TH gen/8GB Ram 2TB HDD/4gb Graphics / 15.6 screnn, win 10
BATCH : 5CD8073Q5F
STOLEN DATE : 22/06/2023
STOLEN LOCATION: Ahmedabad, Maninagar, Rambaug

My self is Mrunal Zambre.

Please provide me assistant email id so i can provide more details and invoice and all documents.

There are 2(Dell and HP) Laptops are stolen from my home on 22/6/23. I have already informed to my nearest police station with FIR.

Kindly request to you, Please send me the MAC address of my laptop if possible by these details.
or suggest me how I can track my laptop.
I believe in your services and aspect that you will take it as a responsibility and you will help me for future relation.
If you got any information regarding my laptop please make a call or mail me.

If you want to more details on this then please call me or give me email id so I can give you laptop invoice and all.

I hope I will get a positive response from your side.

H p smart tank 750 sr. No. Cn293571gv is under warrenty printer is not printing any type paper

I have brought HP MFN 1188a and this printer was wrongly advised to me by sales person at customer care with code N5.
I brought the printer of 26th july 2023 and immediately contacted the technician support that the printer does not support mobile print .I talked to Mr Swapnil and a order was raised on 2nd August 2023 no:[protected] which on regular reminder the technical person attended on 16th August 2023 and told me that the printer does not support mobile print.i told him I am ready for exchange for which he said he will try.i again called up today the tech support team and unfortunately the same Mr swapnil was on line.i pleaded for an exchange and I was ready to pay the difference price and extra money as well.however he told me that exchange can be done only within 14 days of purchase. NOW HAD THE SERVICE PERSON COME IMMEDIATELY AFTER THE ORDER NO[protected] RAISED ON 2ND AUGUST 2023, I WAS WELL WITHIN MY RIGHTS TO EXCHANGE THE PRINTER. BUT SINCE THE DELAY IN SERVICE PERSONAL COMING ON THE 16TH AUGUST, THE 14 DAY PERIOD OF EXCHANGE WAS OVER.I EARNESTLY PLEAD FOR AN EXCHANGE TO MFN 1188w as soon as possible. I will deeply appreciate this gesture

I have booked HP gas on 13th of August but till today(17/08/2023) I dint receive the delivery.

I bought hp printer on october 2022 . Six months are having i am faced printer problems
1. Paper Jam issued
2. Head Problem
3. No response from hp printer service shop and customer care
I gave complaint before 1month ..but yet resolved...of printer problems.
I am not satisfied with your hp printer service enginner work.
So, Kindly take action of my compliant.. If any need more details contact my number [protected]. and email id - [protected]@gmail.com
So., Please give hp instant ink printer not working certificate from your senior service engineer... after I change new printer from shop..
becasue few days here in warranty date.
I am not satisfied hp inkstank printer 419

BY
R. Naga Rani
29.07.23. Madurai. TAMIL NADU

Abhishek gas agency khusrupur patna denied to delive the gas on 2nd floor. Gas prices is going high and high and customer facing difficulties high and high it means HP GAS totally fail to satisfy customer.

HP GAS TAGLINE CONVERTED FROM
"we deliver hapiness"

I N T O

" WE DELIVER HEADACHE "

MY CONSUMER NO. IS 601501
BOOKING NO. IS 592066 DATED 18.07.2023 14:36:39br...

The laptop was delivered on 21.06.2023 but it was defective in terms that one of the key is Non - Functional which shows that the product is not quality tested by the company. This is not expected from branded company like HP. I ordered a brand new laptop so that it works properly but having issue on the first day suggests that the productive is defective and other issues might crop up in future . Therefore, it is better to have such defective product replaced or returned. Fir this, i lodged a complaint with Amazon Customer care on 28.06.2023 which was well within the time of return/replacement. The executive attending the call assured us of timely complaint and assured us of return/replacement for which he said that he will sent us an email on which we have to respond but we did not receive any email. Post that due to some medical issue in the family i could not follow up. Now, yesterday i.e. 05.07.2023 I again followed up with Amazon Customer care and again i got the assurance of refund/replacement but no resolution till date. Today i.e. 06.07.2023, i again followed up with amazon customer care and after talking to multiple executives and waiting for long time on hold one of the executives disconnected the call in between. I am really tired of following up for a defective product. What is the use of buying a branded new product when it is not quality tested and troubles from very first day. Kindly look into the matter and i request you for return or replacement of my laptop so that i can have a peace of mind and do my professional work without any interruption of getting the repairs done every now and then. Kindly resolve at the earliest.

On 5th July, my laptop had a speaker replacement by the technician sent by Hp, within a day, the right hinge loosened, and the right corner of the frame popped out, causing screen burn.
I tried contacting HP since 5 days, they aren't giving any response or update to that case.
I request a replacement, or repair of the same as my laptop is in warranty.

I purchased HP ink tank printer 319 Product no. Z6Z13A / Sl. no. CN24K7D2SJ 0n Aug.15, 2022 and is under warranty.
I lodged a complaint on 24/06/2023 which has been registered as HP Case Number: [protected] CRM:[protected].
About 13 days has passed and no body has visited to attend the printer.
It is vert regrettable on the part of HP

Case id old BVBG72030
case id new [protected]

my number [protected]
emaild [protected]@hotmail.com

hp printer kharab ho gya hai paper jaam ka error a raha lekin service center baale responce nhi kar rahe hai 30 din ho gye sahi nhi huaa abhi tak

My name is om singh bhadoria

printer liya tha hp inktank 530 door open issue tha paper print nhi kar raha tha 15 din baad technician sahi karke gya lekin agle din fir se paper jaam ka issue a gya or complain karta hu to hp service center baale koi bhi responce nhi kar rahe hai kyaa karu paresaan kar diya 30 din hone baale hai abhi tak mera printer sahi nhi hua hai

case id old BVBG72030
case id new [protected]

my number [protected]
emaild [protected]@hotmail.com

I have HP Ink Jet 319 printer and last few days printing not done due to paper jam error, i had been checked all thing but still im facing the same issue.

Request to you kindly send the technician asap

Rgards
Ashok Rokade
[protected]

I am writing to express my extreme disappointment and frustration regarding the handling of my printer complaint through WhatsApp support. I have interacted with three different executives, and the level o[censored]nprofessional behavior and lack of resolution has been deeply concerning.

To provide a clear timeline of events, I would like to outline my experience:

On 21st June 2023, I initially contacted your support team through WhatsApp and spoke to the first executive (Saurabh)
. However, it was evident that they were highly irresponsible as they forgot the details of my complaint, displaying a lack of basic professionalism.
After 1 hour of chat, the executive told me that now a new CCE will attend to my problem. I waited for 45 minutes then the new executive responded.
Then I spoke to the second executive. He/She assured me that my complaint was registered and informed me that an email would be sent to arrange a technician visit. Unfortunately, I have not received any communication via email for the next two days, leaving me without any resolution.

In sheer frustration, I contacted HP support through WhatsApp once more on 23rd June 2023. Shockingly, the third executive informed me that no complaint was registered at all, contradicting the previous assurance. Only when I expressed my annoyance did they suddenly confirm that the complaint was indeed registered, but I am still awaiting the promised email for the technician visit and a quotation for the necessary repairs. He gave me case ID - [protected].

This repeated mishandling of my complaint and the inconsistency in your team's responses are completely unacceptable. I rely on my printer for important tasks, and this ongoing issue has caused significant disruption to my work.

I kindly request an immediate explanation for this unprofessional behavior and a concrete plan of action to resolve the problem with my printer. Additionally, I expect a prompt email with a confirmed date and time for a technician visit, along with a detailed quotation for the required repairs.

Please understand that this level of service is far below my expectations as a loyal HP customer. I trust that you will take this matter seriously and take swift action to rectify the situation.

I look forward to your urgent response and a satisfactory resolution to my complaint. Should my concerns remain unaddressed, I will be compelled to explore alternative avenues to ensure my rights as a consumer are upheld.

Yours sincerely,
Anamika

Hello, I was not able to connect to my other pc over router. So tried using whatsapp technical help from your side.
You Employee by the name of Sunantha started the chat. I described her my problem and according to me she was not able to help me. Even then she literally wasted one working hour of mine and her asking me pointless questions and then not replying for extended periods. At last she told me that she is not authorized to help me as pe HP policy.
My question is that, If she was not able to help me solve the query, Why did she wasted my time in pointless questions.
This is not the way to treat the customers who are using your products from last 20 years. Time to us is Limited. and your employee dosent have the right to waste our time like this. I need closing in this case with quick resolution and action against the person.