HP India Complaints & Reviews

Service Request No. WO[protected] / [protected]/ [protected]
I contacted HP's customer support and shared the images of the damage. Based on the image shared, I was told that someone would share a quotation for the part that needs to be replaced. A quotation was sent to me and I paid for the quotation. A support executive visited my place to replace the damaged part but the part he brought was not the one that needed to be replaced. I was told that soon they will re-order the required part. No one bothered to order the corrected part and after multiple emails and calls, the support center told me that the correct part had been ordered. On enquiring when the part would arrive, everyone kept on delaying and making false commitments. One day, I received an email from HP stating that as an apology for the acute delay, they would provide me free-of-cost service and the amount I paid would be refunded. Now, after 38 days, HP Service Center, Rajouri Garden (Mr. Amarjeet Yadav, RM) says they will and can not provide the part but will just provide the refund and HP's customer care says they can't provide any help.

I replaced my laptop battery at following Address on 28Sep2023 at a cost of INR 6900/- (Rupees Six Thousand and Nine Hundred Only) vide invoice no. TLS/0923/0134. The payment was made through credit card. It was mentioned on the Tax invoice that that the laptop battery has 3 months warranty. But the laptop battery is not working just one/two weeks of replacement. During the replacement of my laptop battery, the mechanic brokeen the hinge of the laptop and try to misguide me by saying as if it was previously broken.

Below is the Address of the authorized service center where I replaced my battery.
Technoland Systems Ltd. 208-209, 2nd Floor, 55, Madhuban Building, Nehru Place, New Delhi - 19, GSTN/UIN: 07AACT2847H1ZC, State Name: Delhi, Code: 07.

Copy of tax invoice has been attached herewith for your reference.

I am now out of New Delhi for few months and want the replace the laptop battery at some other authorized service center at Mumbai/Navi Mumbai. Also I want strict action to be taken against the aforesaid authorized Hewlett-Packard service center (Technoland Systems Limited) so that nobody will be a victim like me in future.

Please revert in case you require any further information.

Regards,
Samarendra Kanungo
Mobile No: [protected]
Email: [protected]@gmail.com

I have brought my laptop 3 years back for my studies i was said hp envy as a good laptop it will work for 8 years, and it was worth 80000rs but in 3 years only it got black screen after researching we got to know no issue but need to change the motherboard or any virus attack has happened they were also not sure of it and i was really worried after some days i tried the methods to repai my laptop through hp care tips it worked again in 3-4 days it got black screen. if it was of less than 20k rupee i could have understood the laptop is not worth or time to but new but i was a premium product expensive one and it really gave me a very bad experience and still it is not working.

I bought a laptop from flipkart and it was delivered on October 22. Initially I can't power it and I requested replacement within 7 days. Flipkart informed me that the technician will check my device in November 9 and take further action. The technician visited me on November 15 and confirmed my problem and technician said flipkart informed about it in November 14.That means after 14 days, it is unclear to replace it from there side(HP) . It was the first denial of justice from Flipkart.
Then I complained to Flipkart and they said they will fix the problem. That day flipkart changed my replacement policy to return and refund policy in my account without my permission. Is this fair?It was the second denial of justice that I faced. I purchase from you and it is your responsibility to fix any further issues within 7 days and you have no right to return and refund without the owner's permission. I regret buying from Flipkart. I request you to resolve my issues before going legal.

I purchased HP Pavillion laptop worth rs. 56, 000 in September 2023. Yesterday, the LED screen in my laptop stopped working all of a sudden without any physical injury / mishap on my part. The laptop is brand new and still under warranty. The customer care refused to consider it under warranty and I was asked to pay rs. 15000 for the damage repair, and alleged that it was consumer injury and the warranty won't cover it.
They checked a laptop thoroughly and asked if I could wait a few days. They rejected my plea and refused to repair the laptop under warranty.

We have HP LASER JET Printers MODEL NO. CE845A AND CZ186A both are not functioning. Please send your authorized service executive

Dear Sir,
My Order Number [protected] Oct 2, 2023, 10:36:00 AM

I have called HP how to make order through EMI option. I have made the Order as they said. and Since its not converted to EMI on 4th Oct 23 I have send a mail to them in this regard. There is no response till date When ?I ask them now they are saying that the It not done using EMI option. I need this to be converted to EMI. Please let me know Escalation matrix of HP to tell the story. Please call me if you need further details.

If there is no response it will be taken to the consumer court or to the PM complaints Cell

Regard
K Subramanian
[protected]

Dear Sir,
[protected] Oct 2, 2023, 10:36:00 AM
I have called the HP how to make the order through EMI and made the order and send a mail on 04-Oct-23 post to the order how to convert the same to EMI. There is no response.
When I call them now they are saying that there is no EMI option.
I have shared the same with HP want to share the same with HP Escalation for them to know what is happening in the support.
Please call me in case you need further details. Please let me know the right person in HP to contact in this regard

Regards
K Subramanian
[protected]

This is very urgent situation that, I am complaining regarding the sales and service of the HP smart tank 675. I want to draw your attention regarding my device which has been bought on 19 Jun 2023 from Mohan Multi Traders (P N Ghosh Street Purulia, West Bengal, MB: [protected]) and its increasing issues:
1. No demo has been given till now.
2. most of the time the printer got stuck.
3. Numerous calls have been doe towards the help line of Hp but hadn't got any reply.
4.we had tried reaching the salesperson but it's of no use.
5. Can't access the printer Wi-Fi properly. most of the time it is showing lock protected, neither Wi-Fi is connecting.

I have purchased 128 GB hp pendrive from Amazon on 1st September 2023 but now it is not working i have 2 year replacement warranty so please tell me about the repairing and replacement. I am living in mumbai please help me.

Dear sir i have a purchase smart tank 585 wireless all in one hp printer but till now pending conncet my systems no response your customer care service and still pending hp printer connection with my systems

I complain about to change the regulator as it is not fitting accurate they are asking fro 200 rupees and as per my knowledge we do not need to make payment for the regulator.

We purchased HP Laser MFP 138fnw ( 3 in 1 Printer from Local Trader). Immediately we found that the scan and print both are visibly tilted and not looking good.

Two times we had complaint to company and both the times engineer visited and checked the printer. Officially both the time it was reported that the printer is OK. This is not acceptable as scan and print quality are visibly bad.

We believe that company/dealer has sold faulty product to us. Since long this printer was in rare use at our end as print and scan was looking very bad.

Purchase by my father : Chandrakant M Zambre
PURCHASE DATE : 25/05/2018
MODEL : HP 3CW27PA, HP PAVILION LAPTOP 15-CC 134 TX
INTEL CORE i7 8TH gen/8GB Ram 2TB HDD/4gb Graphics / 15.6 screnn, win 10
BATCH : 5CD8073Q5F
STOLEN DATE : 22/06/2023
STOLEN LOCATION: Ahmedabad, Maninagar, Rambaug

My self is Mrunal Zambre.

Please provide me assistant email id so i can provide more details and invoice and all documents.

There are 2(Dell and HP) Laptops are stolen from my home on 22/6/23. I have already informed to my nearest police station with FIR.

Kindly request to you, Please send me the MAC address of my laptop if possible by these details.
or suggest me how I can track my laptop.
I believe in your services and aspect that you will take it as a responsibility and you will help me for future relation.
If you got any information regarding my laptop please make a call or mail me.

If you want to more details on this then please call me or give me email id so I can give you laptop invoice and all.

I hope I will get a positive response from your side.

H p smart tank 750 sr. No. Cn293571gv is under warrenty printer is not printing any type paper

I have brought HP MFN 1188a and this printer was wrongly advised to me by sales person at customer care with code N5.
I brought the printer of 26th july 2023 and immediately contacted the technician support that the printer does not support mobile print .I talked to Mr Swapnil and a order was raised on 2nd August 2023 no:[protected] which on regular reminder the technical person attended on 16th August 2023 and told me that the printer does not support mobile print.i told him I am ready for exchange for which he said he will try.i again called up today the tech support team and unfortunately the same Mr swapnil was on line.i pleaded for an exchange and I was ready to pay the difference price and extra money as well.however he told me that exchange can be done only within 14 days of purchase. NOW HAD THE SERVICE PERSON COME IMMEDIATELY AFTER THE ORDER NO[protected] RAISED ON 2ND AUGUST 2023, I WAS WELL WITHIN MY RIGHTS TO EXCHANGE THE PRINTER. BUT SINCE THE DELAY IN SERVICE PERSONAL COMING ON THE 16TH AUGUST, THE 14 DAY PERIOD OF EXCHANGE WAS OVER.I EARNESTLY PLEAD FOR AN EXCHANGE TO MFN 1188w as soon as possible. I will deeply appreciate this gesture

I have booked HP gas on 13th of August but till today(17/08/2023) I dint receive the delivery.

I bought hp printer on october 2022 . Six months are having i am faced printer problems
1. Paper Jam issued
2. Head Problem
3. No response from hp printer service shop and customer care
I gave complaint before 1month ..but yet resolved...of printer problems.
I am not satisfied with your hp printer service enginner work.
So, Kindly take action of my compliant.. If any need more details contact my number [protected]. and email id - [protected]@gmail.com
So., Please give hp instant ink printer not working certificate from your senior service engineer... after I change new printer from shop..
becasue few days here in warranty date.
I am not satisfied hp inkstank printer 419

BY
R. Naga Rani
29.07.23. Madurai. TAMIL NADU

Abhishek gas agency khusrupur patna denied to delive the gas on 2nd floor. Gas prices is going high and high and customer facing difficulties high and high it means HP GAS totally fail to satisfy customer.

HP GAS TAGLINE CONVERTED FROM
"we deliver hapiness"

I N T O

" WE DELIVER HEADACHE "

MY CONSUMER NO. IS 601501
BOOKING NO. IS 592066 DATED 18.07.2023 14:36:39br...

The laptop was delivered on 21.06.2023 but it was defective in terms that one of the key is Non - Functional which shows that the product is not quality tested by the company. This is not expected from branded company like HP. I ordered a brand new laptop so that it works properly but having issue on the first day suggests that the productive is defective and other issues might crop up in future . Therefore, it is better to have such defective product replaced or returned. Fir this, i lodged a complaint with Amazon Customer care on 28.06.2023 which was well within the time of return/replacement. The executive attending the call assured us of timely complaint and assured us of return/replacement for which he said that he will sent us an email on which we have to respond but we did not receive any email. Post that due to some medical issue in the family i could not follow up. Now, yesterday i.e. 05.07.2023 I again followed up with Amazon Customer care and again i got the assurance of refund/replacement but no resolution till date. Today i.e. 06.07.2023, i again followed up with amazon customer care and after talking to multiple executives and waiting for long time on hold one of the executives disconnected the call in between. I am really tired of following up for a defective product. What is the use of buying a branded new product when it is not quality tested and troubles from very first day. Kindly look into the matter and i request you for return or replacement of my laptop so that i can have a peace of mind and do my professional work without any interruption of getting the repairs done every now and then. Kindly resolve at the earliest.