[Resolved] HSBC Credit Card — Dispute of HSBC Credit Card No [protected]
I have a bad experience with the HSBC after a long time relationship. I have mailed thricely my coplaint on [protected]@hsbc.co.in but no response till date due to this outstanding on my Card increased up & up simultaneously.
I have discussion with customer care for more than 3 times but there is no response regarding the issue. As I remember I talked to Mr. Jatinder & Vinay Rao (Assistant Manager) for the issue illustrated below.
Hence draw your kind attention below toward a matter pending for long time against my HSBC Credit Card No [protected]. -:
1 The total outstanding was Rs. 15549.71/- as on statement period 09 Oct 2007 to 08 Nov 2007.
2. I had submitted the two cheques for worth Rs 800/- and 14000/- which shows the Cr. In to my A/c on 1-Dec-07 and 5-Dec-07 respectively. Due to credit of said cheques my total outstanding was Rs 861.56/- as on statement period 09 Nov 07 to 08 Dec 07.
3 There was no payment made by me (Rs 861.56/-) in time, that’s why bank charge me late payment charge Rs 400/-.. Than I have talked to customer care regarding the reversal of late payment fee and customer care executive commit me for the reversal of said amount in the next statement. The total outstanding was Rs. 1341.53/- as on statement period 09 Dec 2007 to 08 Jan 2008
4 I was astonished when I received the next month statement for worth Rs 16708.81/-(Statement for the period 09 Jan08 To 08 Feb 08), Although credit card not used by me. After confirmation from the customer care Officer Vinay Rao that above mentioned cheque for worth Rs 800/- and 14000/- which shows the Cr. In to my A/c on 1-Dec-07 and 5-Dec-07 respectively now entry of BOTH cheque shows TRANSFER TO SUSP A/c on dated 05 feb08. He ensure me that this will be rectify and reflect in the next statement.
But there is no rectification has been done so far and bank charge me penalty, interest etc accordingly. Due to negligence of HSBC credit limit of my card reduce from 104000/- to 17000/-.
Hence my outstanding lift high & high from 861.56/- to 22082.86/- as on statement 09 Apr 08 to 08 May 08.
I am liable to pay only Rs 861.56/- which is actual amount. Kindly check the record and send me rectified statement of Rs. 861.56/- so that I can make said payment to HSBC.
Saurabh Yadav (Mob [protected])
Complaint marked as Resolved Aug 14, 2020