Comments
How is that any customer can bring this to RBI ombudspersons notice...? I Think that should put an end and bring a conclusion.
I am facing a similar problem. I cancelled the policy over phone in febuary they assured me that the policy will be cancelled but the policy was not cancelled. Now the HSBC people are behind me for money. When I called Tata AIG they are saying since the policy is lapsed its not possible to refund the money.
I never said "Yes" to any call for any policy. Please advice what should I do to get rid off those people?
I never said "Yes" to any call for any policy. Please advice what should I do to get rid off those people?
I am also facing same problem.
Telecaller called for Tata Aig Ins.Policy but i told about not needed policy.But after 2-3 months i got sms about outstanding on my cr.card when i called cust.care for enquiring about balance they told are premium of policy. I informed to cancel bcoz i have not asked the policy.
But after that they charged me premium & late fees & inters which amount become now 6400/-of Rs.400/-.
I made email communication but no positive response and also i have not received policy for that they debited me. also no hard copy of statement.
Is there any forum where we can get relief from this type of situation.
Vidyanand Jaiswal
Telecaller called for Tata Aig Ins.Policy but i told about not needed policy.But after 2-3 months i got sms about outstanding on my cr.card when i called cust.care for enquiring about balance they told are premium of policy. I informed to cancel bcoz i have not asked the policy.
But after that they charged me premium & late fees & inters which amount become now 6400/-of Rs.400/-.
I made email communication but no positive response and also i have not received policy for that they debited me. also no hard copy of statement.
Is there any forum where we can get relief from this type of situation.
Vidyanand Jaiswal
I have taken a policy from you ( Policy no00HC [protected]). POLICY DOCS OF WHICH HAS NOT YET BEEN RECEIVED BY ME. i WANT TO GET SAME AT MY HOME... WHERE TO CONTACT.
Just call on this number[protected] and they will cancel your policy and if they try to persuade you for continiung just tell them you are leaving for abraod and will not be in INDIA for another 1 year they will immediately cancel as this policy covers only in INDIA...
what is the terminal bonus and i pay policy on sep14, 2008
next year payment slip is not coming.
next year payment slip is not coming.
my policy no.c[protected]
what is terminal bonus and not coming to the next year payment slip .please give me a details
what is terminal bonus and not coming to the next year payment slip .please give me a details
I am also experiencing same issue with TATA AIG and I was charged in my HSBC account without my consent. Worst case I was not using the card at all and I was told by bank to pay the charges which was not utilised by me
I totally agree with you. Even I got cheated by HSBC bank this way. They sold the policy thorugh TATA AIG and both of them have put their hands together to do fraud againts people like us.
I went through the same process...TATA AIG did not allow me to cancel the policy and now I am paying 350+ rupees every month.
Somebody should do something about it.
I went through the same process...TATA AIG did not allow me to cancel the policy and now I am paying 350+ rupees every month.
Somebody should do something about it.
Avoid TATA AIG Motor insurance. They will not pay when you make a claim. They will initially give many reasons and then stop accepting the calls.
dear sir
our tata ace registration no is WB19D5173 insurance are expire on 3.11.2009.when we provied the cheque against cover note for next year insurance payment we are worngly present the tata ace no WB19D4127.
so we are request to you kindly change the tata ace registration no as early as possiable.
waiting for your hopeful reply.
flame craft
our tata ace registration no is WB19D5173 insurance are expire on 3.11.2009.when we provied the cheque against cover note for next year insurance payment we are worngly present the tata ace no WB19D4127.
so we are request to you kindly change the tata ace registration no as early as possiable.
waiting for your hopeful reply.
flame craft
TATA AIG HCP61000000167 — Cancellation of Policy
I opted for this policy as Tata, (Indian industrial giant) is involved.The policy document received on 1st Nov...had my name spelled in inappropriate manner, so wanted to correct it.
Called up TATA AIG toll-free as given with Policy paper...[protected]... but it could not steer me to appropriate dept... the call was just getting dropped / frozen.
Dropped SMS to 58888 as ASSIST HCP[protected] & expected that some one would call me back as written in policy document.
To my deep agony, none called (even for next 24 hrs) but rather got two freaking SMS for some song/ true tone download from 58888. (snap shots of my blackn=berry attached) I thought probably the company does not look serious about customer calling up for help or assistance... and decided to cancel the policy.
So called up tolled number[protected] spoken to two ladies (ms Samidha / Ms Sphurtee) but in spite of converstaion with them for more than 15 min each time... could not make me reach Cancellation department.
Dear All,
Like you I am also a victim of TATA AIG + HSBC policy fraud.
I have prepared a WORD document of all these complaints which can be forwarded to anybody.
Please contact me at [protected]@rediffmail.com with a subject line as "TATA AIG + HSBC Complaints", I will forward this document to you. This forum is a good thing to discuss but really nothing is coming out of it. A WORD document, we can send to many people & create a impact out of it.
Lets not leave these cheaters, lets teach them a lesson.
Regards,
Yogesh
Like you I am also a victim of TATA AIG + HSBC policy fraud.
I have prepared a WORD document of all these complaints which can be forwarded to anybody.
Please contact me at [protected]@rediffmail.com with a subject line as "TATA AIG + HSBC Complaints", I will forward this document to you. This forum is a good thing to discuss but really nothing is coming out of it. A WORD document, we can send to many people & create a impact out of it.
Lets not leave these cheaters, lets teach them a lesson.
Regards,
Yogesh
contact no [protected]
same case happend with me.
Yes I agree the comments that you have written. If I would have gone through this comments earlier I wouldn't have been joined the policy. I am regretting now for joining it. HSBC customer care ppl said me that they would provide a soft copy as well as hard copy of the policy details but till now I didn't receive any copy but the amount has been deducted from the account.
GET RID OF HSBC CREDIT CARD + TATA AIG
One more blunder for the complete miscommunication and mismanagement regarding the faulty tie-up between HSBC + TATA AIG. I have sent the following mail to "[protected]@hsbc.co.in" and have received no promising reply from them. It was just an automated mail.
Fortunately, I found this forum where I can share and voice my frustration.
Anand
+91 [protected]
----Original Message-----
From: [protected]@aol.com
To: [protected]@hsbc.co.in
Cc: anand.[protected]@capgemini.com
Sent: Thu, Oct 15, 2009 6:50 am
Subject: Utterly Dissatisfying Customer Feedback: Reversal of all charges
This is Anand Nabar with HSBC Credit Card # [protected]
First of all with a strong distress and utter frustration, I am writing this mail. Though I do not believe or confirm if this would be taken care of; I seriously anticipate a corrective action from you people with a sole aspect of Consumer Satisfying Index.
With all your representatives roaming in corporate offices for selling Credit Cards, I managed to obtain the same with n number of promises (no Annual charges, etc). Soon after obtaining the same, it has been tuned out into nightmare and has been a source of great headache for me since past 1+ yrs.
Initially, I had call Customer Care 3-4 times to get me the Hard Copy of my statements. Was that a big request to be fulfilled? Every time, along with routine checking and address confirmation, I had been promised to get the required bill soon. However, it took 4-5 months to get me the actual hard copy of statement.
Every time, I was given different reasoning. Address was also confined and updated in your system, since I managed to get Security Device that gets shipped to my resident within less than 24 hrs after registering myself for online transaction.
Then the real issue started. You people have ACTIVATED that TATA AIG Policy without taking my consent (if you disagree; let me know the Time and Date of consent). Moreover, within the speculated time of 60 days, I called Tata AIG people and requested them to cancel the same. After that I forgot because when I called them, their system was not up. But I have been given the understanding that my consent would be taken into consideration.
I have been working in rotating shifts along with frequent on-site visits. I do not have time to follow up either with you or them over this irrelevant issue. Subsequently, I started receiving HSBC statements that comprises of TATA AIG Premium. In the due course, I also call TATA AIG (2 time) in the month of October, 2008 for the cancellation. However, it continued to reflect in my statement. Now, it was not my turn to follow-up with those guys. I started questioning you people since you are the ACTING-INTERFACE. That way you should have shouldered the responsibility and have this issue resolved in a timely fashion.
However, each time I discussed this issue with your representative, they never had this consolidating stand that the only resolution was to get back and coordinate with TATA AIG. It was indeed a frustrating and annoying situation that I delayed certain payments to you (BUT I PAID…. I should have declined that). To be very sincere, I never had any issues paying you up in time provided the amount is justified. But it seems you don’t deserve to have genuine Customer who bothers to pay the charges in spite of experiencing all these turmoil. Those people who simply use your money and forged it unethically would be the preferred customers for you, I believe.
So intermittently from October-08 onwards, I had no other option but to have an unsatisfying debate with your customer support regarding the cancellation of the policy. It was an issue between YOU and TATA AIG and unnecessarily, I get screwed up in between bearing all that unhealthy / irate exchange of communication. And finally that all sum up into the current Outstanding Charges…..
When you are having tie-up with any other institution to promote anything, ideally, you must take the responsibility to have it corrected as and when needed by YOUR CUSTOMERS. Was it an unethical demand?
With utter frustration, I stopped using your CARD since January, 2009. The only payment I done was the EMI (I converted some purchased amount into flexible EMIs). And this I was telling the collection department every time (it seems their routine is call Anand Nabar every morning without going through the issue and concerns that persist) However, I reciprocated couple of times by paying up the late changes or the changes being imposed on my actual purchase (Sohail Khan is the Supervisor from Collection). I listened to such requests from your Collection Department (that was again my mistake).
Another biggest flaw: You people representing one of the biggest financial institutions spread across globe but you lack the basis aspect of having the Information Shared within your departments. Customer Care does not know what Collection Department is doing. Forget on the departmental level. Within the same department, the calling tech is not aware of the previous conversation log, as every time; I need to re-state everything right from the scratch. HAVE this COMMUNICATION SHARED…….AND IF YOU CANT RESOLVE, DO NOT MESS IT UP FURTHER.
If this is the case for you then I am speechless about TATA AIG….. they are the complete messed up. Now when I called them in the month of August 2009, the policy has already lapsed. Upon being harsh, they took my second calling in the month of October, 2008 into consideration and reverted few amount. On asking why then it has been reflecting in my statement over the period of time and because of that I was getting irate on you people, they do not have any valid clarifications. Still some of the amount is left to be reverted. They promised to call me back within 8-10 Business Days…. But that never happens.
I WILL NOT CALL THEM FURTHER…..
Again after reversal of amount, I could not get August-09 HSBC Statement. I called twice and still the Bill is COMING……….
ACTUALLY, YOU ARE RESPONSIBLE FOR ALL THIS MESS-UP. I have other Credit Card, which are just going fine. And mind you they all are India Bank Cards.
Recently, on calling and having this issue escalated to one of your Supervisors named “Mehnaz”, she told me that 10, 000 is the amount I need to pay you up. The reason, over the period of time, I made Late Payments. I strongly oppose this. And moreover, if that was the case, it was merely because of your inability, miss-management, and reluctance to provide any feasible assistance to your customers.
I do not have any concerns about HSBC and TATA AIG any further. As I said earlier, I stopped using your card right from January, 2009.
NOR I AM GOING TO PAY THAT IRRELEVANT AMOUNT TO YOU.
I AM PATIENCLY WAITING FOR SOMEONE SENSIBLE ENOUGH TO REVERT ON THIS.
A dissatisfied Customer,
Anand Nabar
-----Update 1-----
After sending this mail, I received a call from DIGAMBER (+91 [protected]) during the Diwali..He wanted me to communicate to one of his Manager (Lady). I asked and fixed up the schedule on October 19, 2009 Monday. He never turned up. Then I received a call from JASBINDER and as usual he also wanted to know what the issue is all about. I asked him to send a mail so that I can forward this mail to him... However, he also disappears...
Currently No calls or so called follow ups being made by any HSBC Representative. I need to get rid of this nuisance.
One more blunder for the complete miscommunication and mismanagement regarding the faulty tie-up between HSBC + TATA AIG. I have sent the following mail to "[protected]@hsbc.co.in" and have received no promising reply from them. It was just an automated mail.
Fortunately, I found this forum where I can share and voice my frustration.
Anand
+91 [protected]
----Original Message-----
From: [protected]@aol.com
To: [protected]@hsbc.co.in
Cc: anand.[protected]@capgemini.com
Sent: Thu, Oct 15, 2009 6:50 am
Subject: Utterly Dissatisfying Customer Feedback: Reversal of all charges
This is Anand Nabar with HSBC Credit Card # [protected]
First of all with a strong distress and utter frustration, I am writing this mail. Though I do not believe or confirm if this would be taken care of; I seriously anticipate a corrective action from you people with a sole aspect of Consumer Satisfying Index.
With all your representatives roaming in corporate offices for selling Credit Cards, I managed to obtain the same with n number of promises (no Annual charges, etc). Soon after obtaining the same, it has been tuned out into nightmare and has been a source of great headache for me since past 1+ yrs.
Initially, I had call Customer Care 3-4 times to get me the Hard Copy of my statements. Was that a big request to be fulfilled? Every time, along with routine checking and address confirmation, I had been promised to get the required bill soon. However, it took 4-5 months to get me the actual hard copy of statement.
Every time, I was given different reasoning. Address was also confined and updated in your system, since I managed to get Security Device that gets shipped to my resident within less than 24 hrs after registering myself for online transaction.
Then the real issue started. You people have ACTIVATED that TATA AIG Policy without taking my consent (if you disagree; let me know the Time and Date of consent). Moreover, within the speculated time of 60 days, I called Tata AIG people and requested them to cancel the same. After that I forgot because when I called them, their system was not up. But I have been given the understanding that my consent would be taken into consideration.
I have been working in rotating shifts along with frequent on-site visits. I do not have time to follow up either with you or them over this irrelevant issue. Subsequently, I started receiving HSBC statements that comprises of TATA AIG Premium. In the due course, I also call TATA AIG (2 time) in the month of October, 2008 for the cancellation. However, it continued to reflect in my statement. Now, it was not my turn to follow-up with those guys. I started questioning you people since you are the ACTING-INTERFACE. That way you should have shouldered the responsibility and have this issue resolved in a timely fashion.
However, each time I discussed this issue with your representative, they never had this consolidating stand that the only resolution was to get back and coordinate with TATA AIG. It was indeed a frustrating and annoying situation that I delayed certain payments to you (BUT I PAID…. I should have declined that). To be very sincere, I never had any issues paying you up in time provided the amount is justified. But it seems you don’t deserve to have genuine Customer who bothers to pay the charges in spite of experiencing all these turmoil. Those people who simply use your money and forged it unethically would be the preferred customers for you, I believe.
So intermittently from October-08 onwards, I had no other option but to have an unsatisfying debate with your customer support regarding the cancellation of the policy. It was an issue between YOU and TATA AIG and unnecessarily, I get screwed up in between bearing all that unhealthy / irate exchange of communication. And finally that all sum up into the current Outstanding Charges…..
When you are having tie-up with any other institution to promote anything, ideally, you must take the responsibility to have it corrected as and when needed by YOUR CUSTOMERS. Was it an unethical demand?
With utter frustration, I stopped using your CARD since January, 2009. The only payment I done was the EMI (I converted some purchased amount into flexible EMIs). And this I was telling the collection department every time (it seems their routine is call Anand Nabar every morning without going through the issue and concerns that persist) However, I reciprocated couple of times by paying up the late changes or the changes being imposed on my actual purchase (Sohail Khan is the Supervisor from Collection). I listened to such requests from your Collection Department (that was again my mistake).
Another biggest flaw: You people representing one of the biggest financial institutions spread across globe but you lack the basis aspect of having the Information Shared within your departments. Customer Care does not know what Collection Department is doing. Forget on the departmental level. Within the same department, the calling tech is not aware of the previous conversation log, as every time; I need to re-state everything right from the scratch. HAVE this COMMUNICATION SHARED…….AND IF YOU CANT RESOLVE, DO NOT MESS IT UP FURTHER.
If this is the case for you then I am speechless about TATA AIG….. they are the complete messed up. Now when I called them in the month of August 2009, the policy has already lapsed. Upon being harsh, they took my second calling in the month of October, 2008 into consideration and reverted few amount. On asking why then it has been reflecting in my statement over the period of time and because of that I was getting irate on you people, they do not have any valid clarifications. Still some of the amount is left to be reverted. They promised to call me back within 8-10 Business Days…. But that never happens.
I WILL NOT CALL THEM FURTHER…..
Again after reversal of amount, I could not get August-09 HSBC Statement. I called twice and still the Bill is COMING……….
ACTUALLY, YOU ARE RESPONSIBLE FOR ALL THIS MESS-UP. I have other Credit Card, which are just going fine. And mind you they all are India Bank Cards.
Recently, on calling and having this issue escalated to one of your Supervisors named “Mehnaz”, she told me that 10, 000 is the amount I need to pay you up. The reason, over the period of time, I made Late Payments. I strongly oppose this. And moreover, if that was the case, it was merely because of your inability, miss-management, and reluctance to provide any feasible assistance to your customers.
I do not have any concerns about HSBC and TATA AIG any further. As I said earlier, I stopped using your card right from January, 2009.
NOR I AM GOING TO PAY THAT IRRELEVANT AMOUNT TO YOU.
I AM PATIENCLY WAITING FOR SOMEONE SENSIBLE ENOUGH TO REVERT ON THIS.
A dissatisfied Customer,
Anand Nabar
-----Update 1-----
After sending this mail, I received a call from DIGAMBER (+91 [protected]) during the Diwali..He wanted me to communicate to one of his Manager (Lady). I asked and fixed up the schedule on October 19, 2009 Monday. He never turned up. Then I received a call from JASBINDER and as usual he also wanted to know what the issue is all about. I asked him to send a mail so that I can forward this mail to him... However, he also disappears...
Currently No calls or so called follow ups being made by any HSBC Representative. I need to get rid of this nuisance.
Even i faced the same problem. But now they have confirmed that they cancelled my insurance. But if it is continuing i am planning to cancel my credit card.
I am too traped in this crap policy. please help me out.
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+91 22 6666 8890
+91 22 2263 6666
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52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001
I Vishal, hold a HSBC credit card. Before four or five months HSBC customer care executive called me and refer the TATA AIG Gen. Insurance plane, than arrange a call from TATA AIG. He told me that time, sir pls. review this policy for one month. If you are not satisfied, cancel this policy at a time. In review period we have deducted 10/- rupees for each month from your credit card account. After the review period TATA AIG will call you for continue the policy or cancel it. I got a call form TATA AIG and i asked them to cancel the policy but every month they deducted around 251 + service tax/- rupees from my credit card account. When I contacted with HSBC customer care, they provide me a TATA AIG contact number and told, sir pls. contact on this number, they cancel your policy immediately. But nothing will taken care. From that number I got another toll-free number whic is out of serivce. is there any law in india tru that we can fight whith TATA AIG