HTC Diamond — UNCARING HTC IN SPITE OF REPEATED COMPLAINTS - MISHANDLED JOB

I hereby reproduce the entire communication with HTC which is not at all concerned with the product quality. One HTC Diamond Mobile is already submitted to R T Sourcing for Quality issues vide job no. 101008-4 dated 10/10/08 - Sold by Jaina Marketing India - fifth time and In spite of various reminders no reaction on -HTC - The purchase details are HTC Diamond Phone IMIE[protected].d/o/p 05/07/2008 from Jain Marketing. Please read as under

Dear HTC service Team

I am surprised at the attitude of HTC team who is not at all concerned with the quality issues on HTC diamond Hand Sets sold in the market and various mails and reminders on the subject

I am one of the concerned customers who have unfortunately purchased your product going by the features but not realizing the support.

Having sent the mobile set several times to your service centre – R T Sourcing I am now sure that you are making a mockery of the customer. It is presumed by you that either the customer is not learned or is being fooled by your false explanations.

I have on record as well has now practical experience on your product. I can prove across the table that your phone does not last more than 90 minutes i[censored]sed on browser or attending calls. It has tendency to heat up and the system heats up so much that it is not possible to hold it in hand nor can be kept in pocket as it causes discomfort and short battery life.

My phone is already with your service centre vide job no. to job no. 101008-4 dated 10/10/08 after repeated jobs

Your people have agreed to replace the battery with some battery called long life or extra time battery but I am not comfortable to take back the set which has been opened 10 times ( opened on each visit to visualize for any tempering by customer) as every time one goes to service centre the people open up the set and miss the falling screws here and there and then return the set with missing screws or over thread screws falling out due to excessive opening. We have not spent the money for a bad quality product, where performance is an issue. I need to ask can you rely on a set while travelling which does not last more than 90 minutes on talk time and further more where the specifications state talk time to be 5 hours. It is pertinent to understand besides good features the customer expects a quality product for day to day use. I am being forced to take up with concerned authorities to view my case on merit.

Besides this I am going to post to your associate M/s. Airtel who are using your phone for promotion. Let the features and quality be tried across the table and the issue be settled on merits. Please.. Please do not force me to fight out my case as it is too much of pain for me to thing on this side as there are other problems in life, one would like to avoid this situation. If no response is received further, I should not be blamed for my claim on mental stress and quality assurance by HTC. In the meantime I would like to have a copy of your quality assurance procedures and claim policy to further assist me in my claim. I do not want that this matter may be taken on your consumer forum as it will hurt your sales and image. My previous correspondence follows this mail as under. I further state that I have failed to get any response from any of your officials in spite of reminders. It is surely a serious matter

Please do not make your customers so much anxious!

Best regards
Ramesh Mehta
An unsatisfied Customer

Dear Administrator

We are sure some one is looking into the matter. Surprisingly it should not take this much of time as the item surrendered at your service centre is an article of every moment use. Absence of the same is hurting.

Regards
Ramesh Mehta
+91 [protected]
+91 [protected]

From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Saturday, October 11, 2008 9:51 PM
To: mehta.[protected]@gmail.com
Subject: ContactUs Notice

Dear Ramesh Mehta,
<Please note that the above message was sent from an automatic e-mail account. Please do not reply to this email directly.>
Thank you for raising question to www.htc.com.
We have received your request at [ 2008/10/12 00:21:12 ] with the following details.
One of our representatives will be looking into your inquiry shortly.
Customer Detail
Name: Ramesh Mehta
Contact Number: +91 [protected]
Email Address: mehta.[protected]@gmail.com

Country: India
Inquiry Details
Inquiry Type: Customer Service
Inquiry Description: Please read the attachment. We wish to move to consumer Court and your people are just sitting on complaint and not reacting on the issues. Please react before the issues are brought before media. We do not want you to lose reputation so please do care about your customers, it is serious
Computer Details
Serial Number:
Computer:
Computer model:
Computer Platform: Others
Other Computer:
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Dear Ramesh Mehta,
<Please note that the above message was sent from an automatic e-mail account. Please do not reply to this email directly.>
Thank you for raising question to www.htc.com.
We have received your request at [ 2008/10/12 00:21:12 ] with the following details.
One of our representatives will be looking into your inquiry shortly.
Customer Detail
Name: Ramesh Mehta
Contact Number: +91 [protected]
Email Address: mehta.[protected]@gmail.com

Country: India
Inquiry Details
Inquiry Type: Customer Service
Inquiry Description: Please read the attachment. We wish to move to consumer Court and your people are just sitting on complaint and not reacting on the issues. Please react before the issues are brought before media. We do not want you to lose reputation so please do care about your customers, it is serious
Computer Details
Serial Number:
Computer:
Computer model:
Computer Platform: Others
Other Computer:
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Dear Ms. Farah – R T Sourcing / HTC Marketing-Servicing Head

Please refer to job no. 101008-4 dated 10/10/08 where I have re-deposited the phone with you for the fifth time. I am sorry to state that your staff has been giving me a story again and again saying that they have repaired the set where as the set is being delivered in the same condition as I have been giving you

The main problem is that the set

1. gets heated up within 3 to 5 minutes o[censored]se and on regular receiving calls or using browser the battery discharges within 90 minutes.
2. On receiving call or making call the person calling or receiving call from us cannot be heard and for the same purpose if speaker phone is activated, the call can be heard

Your people have been relying on a software and merely discard customer complaint on actual use. I feel we are un-necessarily being troubled by bringing set to your service centre again and again and making us waste our time. It is no more acceptable. Now if we accept the phone in the condition you are returning back, in that case if we face the same problem, you will like to refund the entire paid amount which we have tendered on purchase as the product quality is not acceptable and can be proved to any technical person.

In order to avoid any conflict we are ready to test and prove that the equipment is faulty while we are accepting the set. Since your staff has been giving stories we are ready to come and see you at your office and show you faults and once we prove you will have to confirm that the money will be refunded. We are not going to take it like this and would be forced to take up with the appropriate authority as you are making us lose our patience and waste our time and energy on a subject which has been purchased for convenience but making us very in-confinement. Please do not push us like this, it is our request


Best regards

Ramesh Mehta
Alpha Radios
C 5 Sector 10, Noida, U.P. 201301/ India
Phone:[protected] Mobile: [protected]
Skype ID: RAMESH.MEHTA
MSN ID: mehta.[protected]@gmail.com




From: Ramesh Mehta- Innovations Worldwide [mailto:[protected]@alpharadios.com]
Sent: Tuesday, October 07, 2008 4:33 PM
To: '[protected]@htc.com'
Subject: FW: ContactUs Notice

Dear Ms. Farah

Please refer to the discussion I had today morning with you. I have sent you the defective hand set with the problem:

Body Heating up
Battery getting exhausted with in one and half an hour.

Few days back we were informed by Ms. Madhu that a new battery with the long life was awaited and would be replaced to overcome the problem

Please look into the set as you have already changed the mother board but the things remain the same.

Please decide on what you want to do with the set as we have no more patience to wait for days and month for the rectification of problem. We are using other brands like Sony Ericsson, Nokia etc but never faced such issues. Inspite of visiting your service centers several times and wasting hours, we are feeling very uncomfortable. It is our sincere request to do the needful

Do not push us so much as we are contemplating to go to consumer Forum for redressal of our problem. This may be treated as final notice as inspite of calling so many times, there is no positive response. Most of the people we have met with this particular model do talk negative about this particular HTC Diamond Model but still we have faith in HTC to satisfy its customer

Best regards

Ramesh Mehta
Alpha Radios
C 5 Sector 10, Noida, U.P. 201301/ India
Phone:[protected] Mobile: [protected]
Skype ID: RAMESH.MEHTA
MSN ID: mehta.[protected]@gmail.com




From: Ramesh Mehta - Arigato & Obligado Creations [mailto:mehta.[protected]@gmail.com]
Sent: Wednesday, September 10, 2008 3:45 PM
To: '[protected]@htc.com'
Subject: RE: ContactUs Notice

Dear Sir

I am sorry to state that in your office no one has time to read and study mail and every customer is being treated as a fresh customer. I request you to read this mail from top to end and you will find all the details. I once again reproduce the details for you as under which is an extract of the prvious mail:

Inquiry Type: Customer Service
Inquiry Description: I have purchased on HTC Diamond. It has been twice to your workshop. The last it was with RT Sourcing Services Private Limited vide job no.[protected] dated 28/08/2008 for heavy battery consumption and set getting heating up. With this specific complaint we told your service dealer to check thoroughly. The set was with your dealer for one week and finally we got the set back with a word that the problem has been resolved. We received the set day before yesterday and again informed them that the problem persists. Your service dealer is not of much help as they have no resolution. It is impossible to rely on a phone while travelling where the battery gets discharged with in 45 minutes and the remains very hot and not comfortable to carry. We know you have provided this set with features but you never inform that one will not be using the set but only the set is meant for show. It is impossible to use the set. We request you either to change with any set which has some lasting battery (reliability) and same features or refund our money I am sure the Company will take it seriously and we will not have to go further to claim on the basis of our rights as a consumer

Best regards
Ramesh Mehta

From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Wednesday, September 10, 2008 3:03 PM
To: mehta.[protected]@gmail.com
Subject: RE: ContactUs Notice

Dear Mr. Mehta,
Thank you for contacting HTC Email support.
We will be assisting you with”HTC Touch Diamond”. As per your mail, we understand that you are facing issue with our service center.

We would deeply regret for the inconvenience that you have faced with our services.

We request you to please give us the Job NO, S/N, and device issue details to expedite the investigating for you. I will forward it to the concern department.

If you need any further assistance with the HTC please feel free to get back to us, we will be more than happy to assist you further.

We look forward to be of service to you again.

Best Regards,

Guarav Rathore,

Customer Service Department,

Customer Service Hotline (India):[protected]

Website: www.htc.com


________________________________________
From: Ramesh Mehta - Arigato & Obligado Creations [mailto:mehta.[protected]@gmail.com]
Sent: Monday, September 08, 2008 6:53 PM
To: in_service
Subject: RE: ContactUs Notice

Dear Gaurav

We have been twice to your service centre and left the phone for a week but no resolution as it remains in the same status. It is heating up and loosing battery in an hour time

Please find a solution as it is not convenient to wait for hours at your service and no results. If you want you can get the phone collected from me and get it repaired but as per your technical team they state do not expect more from this phone it can offer features but at the cost of non lasting battery.

Best regards
Ramesh Mehta

From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Monday, September 08, 2008 5:46 PM
To: mehta.[protected]@gmail.com
Subject: RE: ContactUs Notice

Dear Mr. Mehta,

Thank you for contacting HTC Email support.

We will be assisting you with”HTC Touch Diamond”. As per your mail, we understand that you are facing issues with device.

We would deeply regret for the inconvenience that you have faced with our services.
We would request you to please visit to your nearest service center for the resolution of this issue. We will speak to our engineer and resolve the issue ASAP. You may find the details of your nearest HTC Authorized service center in this website link: http://www.htc.com/in/supportcontent.aspx?id=22400
If you need any further assistance with the HTC please feel free to get back to us, we will be more than happy to assist you further.
We look forward to be of service to you again.
Best Regards,
Guarav Rathore,
Customer Service Department,
Customer Service Hotline (India):[protected]
Website: www.htc.com


________________________________________
From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Friday, September 05, 2008 2:51 PM
To: in_service
Subject: ContactUs Notice

Dear,
<Please note that the above message was sent from an automatic e-mail account. Please do not reply to this email directly.>
We have received a new question by end user from www.htc.com at [ 2008/09/05 17:21:11 ] with the following details.
Customer Detail
Name: Ramesh Mehta
Contact Number: +91 [protected]
Email Address: mehta.[protected]@gmail.com

Country: India
Inquiry Details
Inquiry Type: Customer Service
Inquiry Description: I have purchased on HTC Diamond. It has been twice to your workshop. The last it was with RT Sourcing Services Private Limited vide job no.[protected] dated 28/08/2008 for heavy battery consumption and set getting heating up. With this specific complaint we told your service dealer to check thoroughly. The set was with your dealer for one week and finally we got the set back with a word that the problem has been resolved. We received the set day before yesterday and again informed them that the problem persists. Your service dealer is not of much help as they have no resolution. It is impossible to rely on a phone while travelling where the battery gets discharged with in 45 minutes and the remains very hot and not comfortable to carry. We know you have provided this set with features but you never inform that one will not be using the set but only the set is meant for show. It is impossible to use the set. We request you either to change with any set which has some lasting battery (reliability) and same features or refund our money I am sure the Company will take it seriously and we will not have to go further to claim on the basis of our rights as a consumer
Attachment: N/A
Computer Details
Serial Number:
Computer:
Computer model:
Computer Platform: Others
Other Computer:

CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Dear Ms. Farah

Please refer to the discussion I had today morning with you. I have sent you the defective hand set with the problem:

Body Heating up
Battery getting exhausted with in one and half an hour.

Few days back we were informed by Ms. Madhu that a new battery with the long life was awaited and would be replaced to overcome the problem

Please look into the set as you have already changed the mother board but the things remain the same.

Please decide on what you want to do with the set as we have no more patience to wait for days and month for the rectification of problem. We are using other brands like Sony Ericsson, Nokia etc but never faced such issues. Inspite of visiting your service centers several times and wasting hours, we are feeling very uncomfortable. It is our sincere request to do the needful

Do not push us so much as we are contemplating to go to consumer Forum for redressal of our problem. This may be treated as final notice as inspite of calling so many times, there is no positive response. Most of the people we have met with this particular model do talk negative about this particular HTC Diamond Model but still we have faith in HTC to satisfy its customer

Best regards

Ramesh Mehta
Alpha Radios
C 5 Sector 10, Noida, U.P. 201301/ India
Phone:[protected] Mobile: [protected]
Skype ID: RAMESH.MEHTA
MSN ID: mehta.[protected]@gmail.com




From: Ramesh Mehta - Arigato & Obligado Creations [mailto:mehta.[protected]@gmail.com]
Sent: Wednesday, September 10, 2008 3:45 PM
To: '[protected]@htc.com'
Subject: RE: ContactUs Notice

Dear Sir

I am sorry to state that in your office no one has time to read and study mail and every customer is being treated as a fresh customer. I request you to read this mail from top to end and you will find all the details. I once again reproduce the details for you as under which is an extract of the prvious mail:

Inquiry Type: Customer Service
Inquiry Description: I have purchased on HTC Diamond. It has been twice to your workshop. The last it was with RT Sourcing Services Private Limited vide job no.[protected] dated 28/08/2008 for heavy battery consumption and set getting heating up. With this specific complaint we told your service dealer to check thoroughly. The set was with your dealer for one week and finally we got the set back with a word that the problem has been resolved. We received the set day before yesterday and again informed them that the problem persists. Your service dealer is not of much help as they have no resolution. It is impossible to rely on a phone while travelling where the battery gets discharged with in 45 minutes and the remains very hot and not comfortable to carry. We know you have provided this set with features but you never inform that one will not be using the set but only the set is meant for show. It is impossible to use the set. We request you either to change with any set which has some lasting battery (reliability) and same features or refund our money I am sure the Company will take it seriously and we will not have to go further to claim on the basis of our rights as a consumer

Best regards
Ramesh Mehta

From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Wednesday, September 10, 2008 3:03 PM
To: mehta.[protected]@gmail.com
Subject: RE: ContactUs Notice

Dear Mr. Mehta,
Thank you for contacting HTC Email support.
We will be assisting you with”HTC Touch Diamond”. As per your mail, we understand that you are facing issue with our service center.

We would deeply regret for the inconvenience that you have faced with our services.

We request you to please give us the Job NO, S/N, and device issue details to expedite the investigating for you. I will forward it to the concern department.

If you need any further assistance with the HTC please feel free to get back to us, we will be more than happy to assist you further.

We look forward to be of service to you again.

Best Regards,

Guarav Rathore,

Customer Service Department,

Customer Service Hotline (India):[protected]

Website: www.htc.com


________________________________________
From: Ramesh Mehta - Arigato & Obligado Creations [mailto:mehta.[protected]@gmail.com]
Sent: Monday, September 08, 2008 6:53 PM
To: in_service
Subject: RE: ContactUs Notice

Dear Gaurav

We have been twice to your service centre and left the phone for a week but no resolution as it remains in the same status. It is heating up and loosing battery in an hour time

Please find a solution as it is not convenient to wait for hours at your service and no results. If you want you can get the phone collected from me and get it repaired but as per your technical team they state do not expect more from this phone it can offer features but at the cost of non lasting battery.

Best regards
Ramesh Mehta

From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Monday, September 08, 2008 5:46 PM
To: mehta.[protected]@gmail.com
Subject: RE: ContactUs Notice

Dear Mr. Mehta,

Thank you for contacting HTC Email support.

We will be assisting you with”HTC Touch Diamond”. As per your mail, we understand that you are facing issues with device.

We would deeply regret for the inconvenience that you have faced with our services.
We would request you to please visit to your nearest service center for the resolution of this issue. We will speak to our engineer and resolve the issue ASAP. You may find the details of your nearest HTC Authorized service center in this website link: http://www.htc.com/in/supportcontent.aspx?id=22400
If you need any further assistance with the HTC please feel free to get back to us, we will be more than happy to assist you further.
We look forward to be of service to you again.
Best Regards,
Guarav Rathore,
Customer Service Department,
Customer Service Hotline (India):[protected]
Website: www.htc.com


________________________________________
From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Friday, September 05, 2008 2:51 PM
To: in_service
Subject: ContactUs Notice

Dear,
<Please note that the above message was sent from an automatic e-mail account. Please do not reply to this email directly.>
We have received a new question by end user from www.htc.com at [ 2008/09/05 17:21:11 ] with the following details.
Customer Detail
Name: Ramesh Mehta
Contact Number: +91 [protected]
Email Address: mehta.[protected]@gmail.com

Country: India
Inquiry Details
Inquiry Type: Customer Service
Inquiry Description: I have purchased on HTC Diamond. It has been twice to your workshop. The last it was with RT Sourcing Services Private Limited vide job no.[protected] dated 28/08/2008 for heavy battery consumption and set getting heating up. With this specific complaint we told your service dealer to check thoroughly. The set was with your dealer for one week and finally we got the set back with a word that the problem has been resolved. We received the set day before yesterday and again informed them that the problem persists. Your service dealer is not of much help as they have no resolution. It is impossible to rely on a phone while travelling where the battery gets discharged with in 45 minutes and the remains very hot and not comfortable to carry. We know you have provided this set with features but you never inform that one will not be using the set but only the set is meant for show. It is impossible to use the set. We request you either to change with any set which has some lasting battery (reliability) and same features or refund our money I am sure the Company will take it seriously and we will not have to go further to claim on the basis of our rights as a consumer
Attachment: N/A
Computer Details
Serial Number:
Computer:
Computer model:
Computer Platform: Others
Other Computer:

CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Dear Sir

I am sorry to state that in your office no one has time to read and study mail and every customer is being treated as a fresh customer. I request you to read this mail from top to end and you will find all the details. I once again reproduce the details for you as under which is an extract of the prvious mail:

Inquiry Type: Customer Service
Inquiry Description: I have purchased on HTC Diamond. It has been twice to your workshop. The last it was with RT Sourcing Services Private Limited vide job no.[protected] dated 28/08/2008 for heavy battery consumption and set getting heating up. With this specific complaint we told your service dealer to check thoroughly. The set was with your dealer for one week and finally we got the set back with a word that the problem has been resolved. We received the set day before yesterday and again informed them that the problem persists. Your service dealer is not of much help as they have no resolution. It is impossible to rely on a phone while travelling where the battery gets discharged with in 45 minutes and the remains very hot and not comfortable to carry. We know you have provided this set with features but you never inform that one will not be using the set but only the set is meant for show. It is impossible to use the set. We request you either to change with any set which has some lasting battery (reliability) and same features or refund our money I am sure the Company will take it seriously and we will not have to go further to claim on the basis of our rights as a consumer

Best regards
Ramesh Mehta

From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Wednesday, September 10, 2008 3:03 PM
To: mehta.[protected]@gmail.com
Subject: RE: ContactUs Notice

Dear Mr. Mehta,
Thank you for contacting HTC Email support.
We will be assisting you with”HTC Touch Diamond”. As per your mail, we understand that you are facing issue with our service center.

We would deeply regret for the inconvenience that you have faced with our services.

We request you to please give us the Job NO, S/N, and device issue details to expedite the investigating for you. I will forward it to the concern department.

If you need any further assistance with the HTC please feel free to get back to us, we will be more than happy to assist you further.

We look forward to be of service to you again.

Best Regards,

Guarav Rathore,

Customer Service Department,

Customer Service Hotline (India):[protected]

Website: www.htc.com


________________________________________
From: Ramesh Mehta - Arigato & Obligado Creations [mailto:mehta.[protected]@gmail.com]
Sent: Monday, September 08, 2008 6:53 PM
To: in_service
Subject: RE: ContactUs Notice

Dear Gaurav

We have been twice to your service centre and left the phone for a week but no resolution as it remains in the same status. It is heating up and loosing battery in an hour time

Please find a solution as it is not convenient to wait for hours at your service and no results. If you want you can get the phone collected from me and get it repaired but as per your technical team they state do not expect more from this phone it can offer features but at the cost of non lasting battery.

Best regards
Ramesh Mehta

From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Monday, September 08, 2008 5:46 PM
To: mehta.[protected]@gmail.com
Subject: RE: ContactUs Notice

Dear Mr. Mehta,

Thank you for contacting HTC Email support.

We will be assisting you with”HTC Touch Diamond”. As per your mail, we understand that you are facing issues with device.

We would deeply regret for the inconvenience that you have faced with our services.
We would request you to please visit to your nearest service center for the resolution of this issue. We will speak to our engineer and resolve the issue ASAP. You may find the details of your nearest HTC Authorized service center in this website link: http://www.htc.com/in/supportcontent.aspx?id=22400
If you need any further assistance with the HTC please feel free to get back to us, we will be more than happy to assist you further.
We look forward to be of service to you again.
Best Regards,
Guarav Rathore,
Customer Service Department,
Customer Service Hotline (India):[protected]
Website: www.htc.com


________________________________________
From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Friday, September 05, 2008 2:51 PM
To: in_service
Subject: ContactUs Notice

Dear,
<Please note that the above message was sent from an automatic e-mail account. Please do not reply to this email directly.>
We have received a new question by end user from www.htc.com at [ 2008/09/05 17:21:11 ] with the following details.
Customer Detail
Name: Ramesh Mehta
Contact Number: +91 [protected]
Email Address: mehta.[protected]@gmail.com

Country: India
Inquiry Details
Inquiry Type: Customer Service
Inquiry Description: I have purchased on HTC Diamond. It has been twice to your workshop. The last it was with RT Sourcing Services Private Limited vide job no.[protected] dated 28/08/2008 for heavy battery consumption and set getting heating up. With this specific complaint we told your service dealer to check thoroughly. The set was with your dealer for one week and finally we got the set back with a word that the problem has been resolved. We received the set day before yesterday and again informed them that the problem persists. Your service dealer is not of much help as they have no resolution. It is impossible to rely on a phone while travelling where the battery gets discharged with in 45 minutes and the remains very hot and not comfortable to carry. We know you have provided this set with features but you never inform that one will not be using the set but only the set is meant for show. It is impossible to use the set. We request you either to change with any set which has some lasting battery (reliability) and same features or refund our money I am sure the Company will take it seriously and we will not have to go further to claim on the basis of our rights as a consumer
Attachment: N/A
Computer Details
Serial Number:
Computer:
Computer model:
Computer Platform: Others
Other Computer:

CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Please read job number as[protected] instead of[protected]

From: Ramesh Mehta - Arigato & Obligado Creations [mailto:[protected]@home-furnishings.in]
Sent: Friday, August 29, 2008 7:19 AM
To: '[protected]@htc.com'
Subject: RE: HTC Diamond IMEI[protected]

Dear Mr. Gaurav Rathore

Thanks for your mail and later communication on phone. I did go to M/s. R T Sourcing and waited almost 90 minutes to get to the service desk. It was out of my busy schedule I could only find time to go after 21days of your communication, only to find they would open up the whole equipment un-necessarily and cause scratches, with screws scattered here and there, marks on screws showing up that the equipment has been opened by mishandling and have no solution.

They have issued me a job no.[protected] dated 28/08/08 with a suggestion to check after 2 days for solution.

I would like to inform you that the phone is heating up and consumes battery very fast in spite of the fact, I have kept Bluetooth off, Beam off, Contrast and brightness to minimum, wifi auto search off but still the battery is getting discharged and the set causes un-comfort while in any pocket as it is hot always.

Can I have the immediate replacement of such an expensive set or I should post a topic with YouTube, Orkut and HTC to highlight this issue with new phone.

Best regards

Ramesh Mehta
Arigato & Obligado Creations
a division of Nikon Systems Private Limited
D 98 Sector 2, Noida, U.P. 201301/ India
Phone:[protected] Mobile: [protected]
Skype ID: HOME.TEXTILES
MSN ID: mehta.[protected]@gmail.com



From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Thursday, August 07, 2008 11:42 AM
To: [protected]@home-furnishings.in
Subject: RE: HTC Diamond IMEI[protected]

Dear Mr. Mehta,

Thank you for contacting HTC Email support.

We will be assisting you with”HTC Touch Diamond”. As per your mail, we understand that you are facing issues in device.


We would request you to please visit to your nearest service center for the resolution of this issue.


Our New Delhi service center located at:

• RT-Outsourcing Services Ltd.
7, Local Shopping complex, Okhla Phase-II, Opp.- C Lal Chowk, New Delhi-20 Ph:[protected], 42

• Telecom System
Shop No. 143, 145 Shiva Market Pitam Pura, Ph:[protected], 27028400

If you need any further assistance with the HTC please feel free to get back to us, we will be more than happy to assist you further.

We look forward to be of service to you again.


Best Regards,
Gaurav Rathore,
Customer Service Executive

Customer Service Hotline (India):[protected]
Website: www.asia.htc.com



________________________________________
From: Ramesh Mehta - Arigato & Obligado Creations [mailto:[protected]@home-furnishings.in]
Sent: Wednesday, August 06, 2008 4:38 PM
To: in_service
Subject: HTC Diamond IMEI[protected]

Dear Sir

We have purchased a Diamond HTC phones and find with in a duration of 3 to 4 minutes o[censored]se or talk the phone body gets heated up and the battery discharge is also very high. We had purchased the phones from your Agent M/s. jaina Marketing in Delhi-India and have also brought the issue to their knowledge too.

Please provide us the solution immediately

Best regards

Ramesh Mehta
Nikon Systems Private Limited
D 98 Sector 2, Noida, U.P. 201301/ India
Phone:[protected] Mobile: [protected]
Skype ID: HOME.TEXTILES
MSN ID: mehta.[protected]@gmail.com


CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
From: Ramesh Mehta - Arigato & Obligado Creations [mailto:[protected]@home-furnishings.in]
Sent: Friday, August 29, 2008 7:19 AM
To: '[protected]@htc.com'
Subject: RE: HTC Diamond IMEI[protected]

Dear Mr. Gaurav Rathore

Thanks for your mail and later communication on phone. I did go to M/s. R T Sourcing and waited almost 90 minutes to get to the service desk. It was out of my busy schedule I could only find time to go after 21days of your communication, only to find they would open up the whole equipment un-necessarily and cause scratches, with screws scattered here and there, marks on screws showing up that the equipment has been opened by mishandling and have no solution.

They have issued me a job no.[protected] dated 28/08/08 with a suggestion to check after 2 days for solution.

I would like to inform you that the phone is heating up and consumes battery very fast in spite of the fact, I have kept Bluetooth off, Beam off, Contrast and brightness to minimum, wifi auto search off but still the battery is getting discharged and the set causes un-comfort while in any pocket as it is hot always.

Can I have the immediate replacement of such an expensive set or I should post a topic with YouTube, Orkut and HTC to highlight this issue with new phone.

Best regards

Ramesh Mehta
Arigato & Obligado Creations
a division of Nikon Systems Private Limited
D 98 Sector 2, Noida, U.P. 201301/ India
Phone:[protected] Mobile: [protected]
Skype ID: HOME.TEXTILES
MSN ID: mehta.[protected]@gmail.com



From: [protected]@htc.com [mailto:[protected]@htc.com]
Sent: Thursday, August 07, 2008 11:42 AM
To: [protected]@home-furnishings.in
Subject: RE: HTC Diamond IMEI[protected]

Dear Mr. Mehta,

Thank you for contacting HTC Email support.

We will be assisting you with”HTC Touch Diamond”. As per your mail, we understand that you are facing issues in device.


We would request you to please visit to your nearest service center for the resolution of this issue.


Our New Delhi service center located at:

• RT-Outsourcing Services Ltd.
7, Local Shopping complex, Okhla Phase-II, Opp.- C Lal Chowk, New Delhi-20 Ph:[protected], 42

• Telecom System
Shop No. 143, 145 Shiva Market Pitam Pura, Ph:[protected], 27028400

If you need any further assistance with the HTC please feel free to get back to us, we will be more than happy to assist you further.

We look forward to be of service to you again.


Best Regards,
Gaurav Rathore,
Customer Service Executive

Customer Service Hotline (India):[protected]
Website: www.asia.htc.com



________________________________________
From: Ramesh Mehta - Arigato & Obligado Creations [mailto:[protected]@home-furnishings.in]
Sent: Wednesday, August 06, 2008 4:38 PM
To: in_service
Subject: HTC Diamond IMEI[protected]

Dear Sir

We have purchased a Diamond HTC phones and find with in a duration of 3 to 4 minutes o[censored]se or talk the phone body gets heated up and the battery discharge is also very high. We had purchased the phones from your Agent M/s. jaina Marketing in Delhi-India and have also brought the issue to their knowledge too.

Please provide us the solution immediately

Best regards

Ramesh Mehta
Nikon Systems Private Limited
D 98 Sector 2, Noida, U.P. 201301/ India
Phone:[protected] Mobile: [protected]
Skype ID: HOME.TEXTILES
MSN ID: mehta.[protected]@gmail.com


CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation