[Resolved] Hypercity Argos

[Resolved] Hypercity Argos — Poor Service

P Puneet Srivastava from Delhi, Delhi

Dear Madam/Sir Through your platform, we wish to bring to the kind attention of the general public the nuisances of the services being offered by one of the highly advertised and glamorized retail chain, opening large number of stores across the cities. (Hypercity Argos) This is in reference to our order/voucher no. 00799000050302080501215056, Customer no 302 for product code – 100/031/958 (LG window AC – LWA12G2DF1) priced Rs. 14199.00 order date 03.05.2008. We were informed that the installation of the unit shall be done at our premises within 48 hours of purchase. However, this version has been constantly changing from the store’s side as well as from the service centre’s end. The two seems to be tossing their responsibility over to each other, causing us distress. To add to our woes, we have been receiving constant calls from the call-centre of the store asking us of our buying experience with the store. Interestingly, even after having repeated our story on every occasion, no affirmative action has been taken. On the same day (03.05.2008) we had also purchased four Door curtains from the same store. The delivery person on the stall had given us 3 door and one window curtain, this despite our seeking confirmation for a check at their end. The wrong merchandise had to be replaced the next day, re-visiting the store (Godbunder Road) in scorching sun with small child tucked along. These incidences have made us confirm our belief that these flashy stores do not have the expertise to service customers and thus we would want to recommend to the general public to exercise discretion while shopping at these places. Thanking you Puneet Srivastava Thane [protected]@sify.com Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Nishant

from Mumbai, Maharashtra

Completely agree to the above person's comment.
I wanted to buy a chest of drawers and wanted to have a look at the product before buying it. So i called the customer care and asked them where i could do that. They informed me that i should go to a particular store in Mulund and I reached there at the time they had mentioned. They did not give me the Mulund store number despite my repeated requests.
On reaching the store I was informed that the product had already been sold and i would not be able to view it. I travelled all the way from Vile Parle for this.
The Executive at the store was very rude and said that I will have to buy the product to see it and put on a lot of attitude.
Because of this expierence I would advice every1 to be very careful of such stores.

Reema Kadam

HyperCITY Argos / Soft Toy — Home Delivery promised

I had placed an order in the store on the 27th September 2008 for a soft toy(elephant with muffler) and was told that the product will be delivered at my residence on 29th September 2008 between 4pm-9pm as the product was not available in the store.
but the product did not arrive on this promised date. When I called the Customer service center, they told me that the product is on its way and shall be delivered on this day itself even as late as 12.00 midnight. Then the next day, i.e today I called up the customer service again, and they told me that it will be delivered between 6-8 pm today. it still did not arrive, so i called up the center again and this time, a person who is supposed to be the supervisore tells me that the product has not been dispatched at all from the warehouse and it will be delivered only tomorrow. Today being the 30th September 2008, nothing has happened and I have already paid my money (Rs. 700)to these people.

patricia shore

I have been waiting in for two days for a package have called the number on the receipt a number of times only to be told a card has been left as they couldnt deliver I didnt get any card and argos are lying as they didnt even try to deliver I wont be using argos again as they obviously arnt trustworthy

Tripti Rastogi

from Mumbai, Maharashtra

Hello,

We have had a worst experience with Hypercity, malad. We bought a Samsung LCD. While doing formalities they were really impressive. All the documentaion was done immediately but when it came to delivery...they delivered us a wrong model. Fortunately we got to know bout this the other day and called up again. They promised us a replcement within 24hrs. We were getting atleast 2-3 calls a day for asking if the installation is done, if we are happy with the service but when we told them about the replacement thing they all used to say please give us some time, we will get back to you but no one really turned up. after a week when we really lost our patience, we had a major fight at the store and got a promissory note from hypercity that if they dont replace it within 3-4 days we will get the money back and will also retain the product. It was only after this they took any action and replaced the product the other day.Now its been atleast 25 days we have bought the product and till date we are getting calls for installation of the product. They dont update their staff about the customer and the entire team keeps bothering us all the time just for a mistake of ever buying something from hypercity.

rina

from Chennai, Tamil Nadu

Hi All

Puneet Srivastava :

i would like to inform u that instalation of any product is to be done from the brand owner not by the store. it is been followed by all retailers in INDIA. that is where you are wrong...

Nishant :

I have been to the store myself and i haven't find any one rude...

Patricia Shore :

no one can even understand what are you trying to say...i think you are not clear yourself...

Tripti Rastogi :

And Tripti i think Hypercity and Hypercity Argos are different...dont you think so...

deepak

from Mumbai, Maharashtra

i think one should go to consumer court so the next time they will give us proper service

Deepak Bhavnani

from Aurangabad, Maharashtra

We have problem with your product which we bought few months back from your Mulund West Check Naka Outlet. We bought a sofa cum bed and it's frame is broken from one side we just want your contact no. and address so that we can place our complaint and get some solution. So pl. arrange to send me your telephone nos. and address where to contact. Regards, Deepak Bhavnani (Cell NO. [protected]/ [protected] /[protected]Pl. contact us.

JASON HOWEY

I have just received the worst customer service ever from Argos UK.
I purchased a Pro Action Nevarda 5 person tent, upon first using it two of the poles bent and snapped.! Thus holiday ruined, lots of other campers commen fault on this tent, campers web sites codem this tent.
I have mad 3 Official complaints to Argos, 2 of which were just ignored.! 3rd complaint actually acknowledged, but Arogs customer services would not offer replacement or refund (true story) this bit is unbelievable- Trish from Customer services told me the only way they would exchange or refund is if I got an Independant Professional to Examine and write a written report to Argos confirming the tent poles were faulty..I tried 3 Camping stores and they just thought it was a joke as they've never heard of such hidious degrading humiliating customer care ever.
Thus I'm now on to my 4th Official complaint to this lawless company..

All I can advise is never buy fro Argos, pay a little extra from a propper dept store.

jo granger

Hi I bought a gorgeous pram/pushchair/travel systemy thing from argos made by quinney buzz, At 7mts preg a lorry smashed me off the road and i went into labour she looked tiny in her pram. Only 2 weeks after having her (she was nearly 4lbs) we were taking her for a walk to the shops 150 yrds from home when the travel system collapsed squashing her and quick thinking my husband got her out swiftly leaving her with only minors cuts and bruises with a situation like this you can get anyones phone number in Argos, and believe me chick I have them all (pen at the ready):

Sales director:Maureen Widness[protected]
c.e.o Lisette Grimes[protected]
customer sales directornita Martin[protected]ex-258 or 3326)
but the best person I think you should speak to who'll be able to help best in your situation is a lady called Karen Taylor shes customer service manager and deal with everything from sales to complaints and she's very professional
you can get her on[protected] and ask for Karen Taylor this number is the switch board number and could put you through to anyone you want as its only meant for argos staff.
Good luck an i hope this helps you out an i'd love to know how you get on

kind regards
jo granger.

parigulal1395

from Delhi, Delhi

Hypercity Retail India Ltd — Inhuman Treatment

Hi,

I was working with Hypercity Mumbai for the last 2.5 years. The nature of the Retail Industry is such that you have to work for long hours avg 12-14 hrs daily. Whereas you are being paid for only 9 hours. But then you have some resposibility that you cannot leave untill the required task is over. But this task is such that you have toil hard, continuosly stand for these 12-14 hours and run on the floor. A normal human can do so for 2-3 years but after this, will the back and legs and physical structure allow him/her to work any longer? On the name of cost cutting people are being compelled to do this as they have some basic neccecities in their lives for which they have to earn some money. Now thet question arises that should people be treated in this manner? And above all if you fall ill and you do not appear for few days, situations become worse for you. You will be treated in such a way that you have done a big crime by falling ill. And then you feel immense pressure to leave the job. And I did the same. Now it has been more than two months, but I still have not received my outstanding salary. And above all the HR asks me to bring the PF form as according to him, HR does not keep those forms with them.
Is this treatment good for employees who have worked for you and also quitley left the company when they feel that they are not fit for the kind of work you people need and expect..... Please pay attention on such things happening inside the company...it will help in future....

Regards,
A very dissappointed Employee...

unlucky11

from Mumbai, Maharashtra

HyperCITY Retail — Defective toy and watch

I bought a toy gun. The bar code number is[protected]. The gun was defective at the outset. The trigger doesn't work. Have put batteries but no sound or light as promised. What's more... I bought Rs2000 worth of apparel and hence became eligible for the free watch (by paying rs200 extra). Came home and found the watch was also not working. Either I have really bad luck or Hypercity sells really lousy products. Too much of coincidence for a day.

pakaumakau

from Chennai, Tamil Nadu

Hi,

Hypercity has a policy of refunding defective product. You can go to the Hypercity store you bought your products from and get an exchange / refund - within 14 days from the date of purchase.

imran7

from Mumbai, Maharashtra

HyperCITY Retail India Ltd — pf not received

this is imran shaikh my contact no is [protected]. i had compalint for PF in kandivali office from last six month my pf no is MH/KND/93836/1826. they still saying it will come on it come tommrow. and after they are saying it is still in processes.... i am need of money...plz help me out...

ramesh viswakarma

from Mumbai, Maharashtra

Your Customer Service is bad had a very negative impression given by one of your staff by the name of Rupesh Patekar. The name was provided by an other staff on inquiring.
This happened a couple of days back on 25 May 2017 late afternoon when I visited your store at Malad (west) Being a regular customer, I had a very bad interaction with this particular staff he did not have any manners/etiquette to interact with customer when I approached him about the product he did not have any knowledge about the product nor he could explain about the product instead he was very rude and harsh.
With such kind of staff you would be loosing your customer base and also losing you brand impression.

From Shyamsunder Viswakarma