[Resolved]  ICICI - ATM - Machine / ATM – Card Is Of SBI — THIS CASE ISRELATED WITH –ICICI-ATM-MACHINE & ATM – CARD IS OF helpline.[protected]@sbi.co.inSBI

Address:

Muzaffarpur, Bihar

AS THIS CASE ISRELATED WITH –ICICI-ATM-MACHINE & ATM – CARD IS OF helpline.[protected]@sbi.co.inSBI SO I AM ASKING BOTH THE CONCERN TO THINK FOR THE CUSTOMER CONSIDERING RBI2010/11/547/DT.27TH MAY2011; PARA - 2d i.e. all the disputes regarding atmfailed- transaction shall be settled by issuing bank..... also para-3,4,5



SBI-Complaint no:-AT4292 1360458 ,AT4292149 4180 ; TXN-1891- DISHONEST FEED BACK FROM ICICI Complaint no:-AT4292 1360458 ,AT4292149 4180 ;TXN-1891 - DISHONEST FEED BACK FROM ICICI :MAY PL. REPLY OF MY QUARRY ; IT HASALREADY BEEN ENTERD IN THE POLICE - COM

omprakash sharan to chairmansbi.cu., dgm.customer,helpline.lhopat, complaints.hom.

To: chairmansbi.[protected]@sbi.co.in; [protected]@icicibank.com

From: OP Sharan

Sent by: OP Sharan Date: 06/26/2011 09:56PM

Cc: dgm.[protected]@sbi.co.in



Subject:SBI- Complaint no:-AT[protected] ,AT[protected] ;TXN-1891 - DISHONEST FEED BACK FROM ICICI Complaint no:-AT[protected],AT[protected] ; TXN-1891 - DISHONEST FEED BACK FROM ICICI :MAY PL. REPLY OF MYQUARRY ; IT HAS ALREADY BEEN ENTERD IN THE POLICE - COMPLAINT ON 24./04/2011,JUST AFTER INCIDENCE. FOR YOUR INFORMATION I AM MAINTAINING MUTUAL TRUST; IFYOU WILL NOT RETURN MY MONEY ,I WILL BE FORCED TO TAKE SHELTER OF JUDICIARY.



TO,

TheChairman,

SBI, CUSTOMER SERVICE DEPARTMENT'

STATE BANK BHAWAN,

4TH.-FLOOR,

MUMBAI -400021 FAX:[protected]



REF:MAY PL. REFER: RBI 2010/11/547/DT.27TH MAY2011; PARA -2d i.e. all the disputes regarding atm failed- transaction shall be settled byissuing bank..... also para-3,4,5



my e-mail to : dgm.[protected]@sbi.co.in;helpline.[protected]@sbi.co.in, complaints.[protected]@sbi.co.in dt24/06/11,23/06/11,21/06/11,19/06/11,04/06/11,31/5/11,30/5/11,23/5/11,30/4/11,2...⇄ my repeate complaints through tall free numbers/ sbi-kanti thermal -/muzaffarpur/biharcode-7033



(1) ON 24.4. 2011.AT 5.54 PM & 5.59PM IHAD TRIED TO WITHDRAW MONEY AT ATM –ICICI – LOCATED IN FRONT OF PETROL PUMPNEAR POWER HOUSE CHOWK –MARIPUR –MUZAFFARPUR - BIHAR (THERE ARE TWO ATM- MACHINES IN THE SAME ROOMOF ICICI



I TRIED TO WITHDRAW RS 5000 FROM ICICI- ATM ( LOCATION MENTIONED ABOVE). THE MONEY DID NOT COME OUT AND THE ATM WASREFLECTING ‘NOT PROCESSED’ . I DIDSIMILAR TRANSACTION ONE MORE TIME WITH THE SAME RESULTS. (I HAD TRIED FOR RS-5000/- TWO TMES FROM EACH M/C)



AFTER THAT I RECEIVED SMS ON MY MOBILE ON 24.4.2011 THATTHERE HAVE BEEN TWO DEBITS OF 10000 EACH.

I UPDATED MY PASSBOOK AND I SAW FOLLOWING TRANSACTIONS.

(a)AT 5.59 PM DEBITED INR 10,000.00 - complaintno:-AT[protected] /AT[protected] - money not returned oa on date 26/6/2011

(b)AT 5.54 PM DEBITED INR 10,000.00. - complaintno:-AT[protected] - AMOUNT RETURNEDTO MY A/C

MAY PL. NOTE : THE MACHINE INFORMATION SYSTEM IS MANUPULATED FOR THE REASONS AS BELOW:



1.- IT REFLECTS DEDUCTION OF RS.-10,000/- WHEREAS ITSHULD BETWO TIMES RS.5000/-FROM EACH MACHINE i.e. four information of deductions of rs5000/-;i.e. two fom each m/c total Rs.20000/-

2. BOTH THE MACHINES SCREEN WAS REFLECTING "NOTPROCESSED " EVEN THOUGH DEDUCTION HAS BEEN MADE

3. ALL THE SBI- ATM -MUZAFFARPUR WAS NOT WORKING; IT CAN BECONFIRMED FROM LOCAL NEWS PAPER -HINDUSTAN.- HINDI - PAPER DT. 24/25TH. OF APRI 2011

4.THIS IS AWELL-PLANNED CONSIPARACY BETWEEN LOCAL MANAGEMENT OF SBI & ICICI.

5. THE ICICI -ATM WAS UNMANNED & PAPER SLIP WAS NOTCOMING OUT FROM BOTH THE MACHINES

6.THE TECHNICIAN -CONSERN OF ICICI WHO IS MANTAINING THE ATM & ALL ATM CARD HOLDERS WHO HASOPERATED AFTER MY INCIDECE SHOULD BE BROGHT FORWARD TO KNOW THE TRUETH.

7.yourINDEX NO. PAT-14260 DT 30/05/2011 AT 11.56 AM ,HASBEEN RECEIVED & ACCORDINGLY IAM WAITING FORYOUR JUDICIOUS DECISION -CUSTOMR RELATION.

PLEASE GO THROUGH THE DETAILS AS ABOVE AND DO THE NEEDFULFOR CORRECTION & RECTIFICATION SO THAT AMOUNT RS. 10.000/- COMES INTO MYACCOUNT.



THANKING YOU







Your faithfully





OM PRAKASH SHARAN

O.P.SHARAN

SBI A/C NO:-[protected]

mob: [protected]

COPY TO:

THE DGM-CUSTOMER

STATE BANK OF INDIA,



GENERAL MANAGER/SBI

LOCAL HEAD - OFFICE;JUDGES COURT ROAD,

PATNA-800001 FAX: [protected]/2209072