[Resolved]  ICICI Bank 2 Wheeler Loan — Cancellation of my 2 wheeler loan

Hi,

My name is Joseph Cherian Panackal, from Mumbai.

In the month of May 2008, I contacted Mr. Irfan Ansari from Patel Motors, Mira Road East, mob. No. [protected], and had a deal to purchase a Bajjaj Avenger 200cc bike, I paid him a down payment of Rs. 25000 in 3 parts by June 1st 2008, He filled the application form for me and applied for a bike loan of Rs. 51482.00 . And the delivery of the bike was verbally promised to be on 13th June, and Mr. Irfan started giving excuses and convinced me to extend the delivery date to first week of July 2008. (I do not have any grievances against Mr. Irfan Patel because he has refunded my down payment)

My first EMI was deducted on 5th July 2008, and I called ICICI phone banking on tel no. [protected], I inquired about the loan whether it was approved or not, the representative said that he is creating a request and forwarding it and that I will be receiving a call back within 48 hrs, and there was no call for the next 4 days, I had to call ICICI once again to check about my request and the representative said that the loan amount has been disbursed to Alto Motors, I asked for the telephone no. for Alto Motors and the representative said that they do not have that on their records, I contacted Mr. Irfan Ansari from Patel motors and he gave me excuses of personal problems like death of a Family member and I agreed to take the delivery of the bike in the First week of August.

My second EMI was deducted on 5th August 2008. Patel Motors was shut down and Mr. Irfan Ansari was absconding and he stopped using his sim, so I could not reach him by phone, I called back ICICI and requested them to cancel my loan or give me the no. for Alto motors, the representative said that he is escalating this matter and that I will get a call back in the next 48 hours, on telling him that this is that same thing that the last representative said and asked him if there is any thing that I can do to speed things up, He asked me to personally visit the JB Nagar branch of ICICI, I wanted to stop payment of the ECS of and emi for Rs. 2029 on every 5th of the month for the next 3 years. He said that I would have to contact my bank account, I first went to my branch at Mind Space and they said that they cannot cancel the ECS for an ICICI loan and redirected me to ICICI JB Nagar branch. That day someone called me stating that he is from ICICI from no. [protected] and informed me that Mr. Irfan Ansari was absconding and that I have to go to the ICICI branch to get my loan cancelled.

I went to the JB Nagar Branch and the waited for my turn to speak to a representative, and she said that ICIC has disbursed the amount to Alto Motors in June 2008, and did not have the contact no. for Alto Motors, which is ridiculous, and returned the acknowledgement sr no. 09768146, and she gave the names of Miss Tanya Paul and Mr. Vishal Pawar after searching for a long time and after speaking to her colleagues and said that she was a manager of bike loans, and at the back she wrote Alto Motors, Jitendra Bhatia, Vishal, Vinayak Pawar, T20166. I called[protected] and spoke to Miss Tanya Paul and she was surprised and said that she was just a call center employee. This was very frustrating and I have to travel back to JB Nagar Branch and this time the lady in the reception refused to give me an appointment and redirected me to the ICICI Mahalaxmi branch, I had lost faith on ICICI so I requested her to give it to me in writing because I do not want to be redirected back here from the Mahalaxmi branch. So she gave me a Xerox copy of a few branches and ticked the Mahalaxmi branch and wrote bike loan cancellation on that paper and gave it to me.

The next day I went to Mahalaxmi and the lady in the reception as I expected it to be redirected me to J.B Nagar branch, I informed her about my frustration and also showed her the Xerox copy given by the JB Nagar branch and she apologized and asked me to wait for a while and that she would be escalating this to her manager, after waiting for a few minutes someone came and gave me the no. of Mr. Hiren Desai the Sales Manager, he apologized for the inconvenience and asked me to call Mr. Hiren Desai on mob no. [protected]. and this was on fist week of September and I had already paid 3 EMIs expecting something to happen before each EMI.

So I called Mr. Hiren Desai, he said that he would call me in a few minutes after checking the details. He called me in a few minutes and gave me the no. for Alto Motors no. [protected] and told me that he will also inquire about this and not to worry and that he will help me towards a resolution.

I called Alto Motors and they said that they will check and sms me the details, they sent me an sms on 16th September 2008, It contained the following : -

Payment detail paid to sai service chq no. 101756, dt, 4/06/08 chq amt. 49203/-
Chq clear dt. 7/6/08

So the next day I went to Sai Service with the above details and they said that they did receive this chq. But it did not have any reference to my name or my loan account no. and that 2 different dealers Patel Motors and Speed Motors have taken 2 bajaj bikes on that amount.

So I called back Alto Motors to follow up and he requested me to wait for some time and he will get me more details and then the next evening he conference the call with Mr. Jeetu from Sai Services, Mr. Jeetu gave me his no. [protected] and requested me to call him after 2 days as he was out of Bombay, So I called him and he gave me the same information that I got from my visit to Sai Services.

So I called back Mr. Hiren Desai and he said that I need to contact ICICI customer service and raise an SR. and that he will be getting all my details on his table and that he will get it resolved. I called back ICICI customer care and asked them about the progress of my SR no. and the Rep said that the matter was escalated and they were looking on it. This was again ridiculous.

So I went back to the JB Nagar branch and gave a written application to 27 September 2008 and a lady from the collections team signed a copy of it stating received and the date and said that they will inquire about it and get back to me. And I waited for a week and nothing happened, so I had to go back to ICICI bank and as I had expected they had misplaced my application letter and asked me to get the copy of it and call on some no. which no one used to pick up.

So I was totally fedup by the response I was getting from ICICI bank, and I had to forcibly remove all the money from my bank account to avoid the ECS deduction of RS 2029, and I waited for some followup from the side of ICICI, then they began a series of calls on my cell phone, 3 times a day, asking me to pay the dues, and I had to repeat the same thing to each and every one and every one said that they are updating it on their computer but every day the person who used to call me would say the same thing and I was feeling harassed, and frustrated about the fact that ICICI is not ready to help me and there is some kind of SCAM.

On 11th Jan 2009 I got a service call from ICICI an IVR voice said that my details will be uploaded on Sybil website. This was all the more frustrating and I got an sms from[protected], stating “pls call” so I called on this no. and I spoke to a person and he said that he understands the whole thing and said that he will escalate the matter and some one will be calling me in the next 2 days, and instead of a call what I got was a legal notice to add up to the embarrassment and harassment and frustration.

In the legal notice no. ic/t/tw lrn/lot_20/1247. there was a no. of Mr. Sanjeev mob no. [protected], And to my surprise it also had the enging no. and chasis no. which was not in the records of ICICI even in December 2009, I have no idea how this happened and what SCAM is going on. Engine no. 2206, Chasis no. 1932
I called Mr. Sanjeev and explained him every thing and he seemed to be understanding and polite and apologetic and asked me to call back ICIC phone banking and to give ask them if they have done anything on my SR.

I called Phone banking with my old SR no. and they still said that they have escalated the matter and some one will be calling me so I asked him about the legal notice and he made a note of it and I also asked him if I have to go to the consumer court and he called me back at 9:15 pm that day and said that he has escalated the matter and that a manger will be calling me the next day 2 days have passed now.

All I want is a resolution to this problem, I am not a defaulter, I have one more personal loan from another ICICI bank of Rs. 1 lac. and have been religiously paying the EMI for the last 2 years and I am looking forward to pay the rest of the EMIs. But for the bike loan I do not intend to pay any thing and request you to get this problem resolved for me. I am really sad and frustrated that ICICI bank does not have a system to protect its client from a well planned SCAM.

Regards,
Joseph Cherian Panackal