[Resolved]  ICICI Bank Account — REGARDING ACCOUNT ACTIVATION

Dear Mam,

I am holding a saving bank Account with ICICI Bank at Kolhapur Branch.
My Account no. is [protected].
This account is been Debit freeze by RCU department from last 7months. My case is with RCU Department. I had already submitted the concern mails to prove myself innocent to RCU Department.
I am following this matter from last 7 months continuously, but yet nothing has done. I have send request to customer care, but they asked me to contact the Account holding branch (kolhapur Branch). I contacted the Kolhapur branch, but they told they don't have authority and RCU department will activate it.

Below you will find all the related mails.
My concern is who is responsible for this matter? who and when is this Account is going to be activated? Atleast let me know if I can close this account.
I am having a Demat account linked with this saving Account, and i am facing problem because both have blocked.

Regards,
Sandeep Bhandare
Mb : [protected]







[protected] Forwarded message[protected]
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Date: Mon, Sep 14, 2009 at 8:14 AM
Subject: RE:'ICICICARE=[protected]' Product: Bank / Old Customer / [protected]@gmail.com
To: Sandeep Bhandare <[protected]@gmail.com>


Dear Mr. Bhandare,

We understand your concern.

However, we will be unable to process your request from our end for security reasons.

We request you to coordinate with the branch where you have the account for assistance.

Sincerely,

Md. Asif
Customer Service Officer
ICICI Bank Limited


"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----

Dear Anil,

Please find the attached scanned copy of the hand written request I had given at the Chinchwad Branch regarding activation of the saving account. (A/C No.[protected]
Date of Request : 23rd May 09.
Request submitted at : Chinchwad Branch, Pune

My case is with Mr Sanjay Patil from RCU department. I have already given the clarification and supporting mails to prove myself innocent. He asked me give request regarding activation to the nearest branch.

As you said i have also contacted to Kolhapur branch where i hold the account. They told me they can't do anything regarding and can be done by RCU department.

My Demat Account is linked with the saving account and are blocked form last 6 months. Let me know what can be done or at least let me know if we can close the account.

Regards,
Sandeep Bhandare






On Sat, Sep 5, 2009 at 6:11 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Mr. Bhandare,

We wanted to speak with you on your contact number [protected] and give you this information however, we were unable to contact you on the indicated number.

We request you to visit the branch were you hold the account to activate the same.

However, if you are already submitted the request we request you write to us with this details to assist you.

1. Date of request :

2. Request submitted at:

Sincerely,

Anil Kumar
Customer Service Officer
ICICI Bank Limited



"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank





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Regards,
Sandeep Bhandare
Design Engineer
Applied Thermal Pvt. Ltd.