[Resolved]  ICICI Bank — 3 complaints in 45 days

From:
"ravindra pratap gupta"<[protected]@rediffmail.com>| Add to Address Book |This is spam



To: <[protected]@icicibank.com>


Subject: View your customer Care-3 Episodes in a month


Date: Tue, 19 Jan 2010 18:07:52 IST
Cc: <[protected]@icicibank.com>,<[protected]@icicibank.com>,<[protect...⇄








Dear All Higher-ups,
Big claims of customer service are a frusteration for customers like us. Feel appologitic for being a part of ICICI. Find below the episodes with no solution till date and only passing the buck that sytem takes 21 days.
Why a customer like me is in trouble. Many followups with lost many minutes and hours with helpline can check your record.
Kindly let me know why should i continue with ICICI Bank after such incidences and no solutions till date.
Rgds
RP Gupta
An Ordinary customer
Bank Account No:[protected]One complaint)
Credit Card Number:[protected] (2 complaints)


EPISODE-1
From:
"ravindra pratap gupta"| Add to Address Book |This is spam



To:


Subject: Cheque deposited not cleared more than 35 days


Date: Sat, 09 Jan 2010 13:23:02 IST
Cc:




Dear Amar,
I am trying your landline numbers but unable to connect.
I had met you on 5th January regarding the SBI-Income Tax refund order (Made from Haldwani-Uttaranchal State) drawn in favour of ICICI Bank account number[protected]deposited in ICICI Bank ATM Khanda Colony -New Panvel-Navi Mumbai on 10th December 2009 (Cheque Number: 933178 and amount Rs 47510)
Till date the amount has not been transacted in to my account. Also have launched the compliant with customer care twice. The complaint details
Compliant date Complaint Number
4-1-10 SR[protected]
5-1-10 SR[protected]

Please resolve the issue at the earliest. Already a long delay has happened.
RP Gupta
Director Corporate Relations
Indira Group of Institutes
Navi Mumbai
Mob No's: [protected]
[protected]

EPISODE:2
On January 14 a home loan installment of Rs 10747 debited from ICICI Bank Account No:[protected]Actual Installment Rs 11015)
Again on January 16th rhe account is emptied full with Rs 9260.14 on pretext of Home loan LBNOD[protected]. nO INFORMATION GIVEN AND NO RELEVENCE FOR DEDUCTION. On calling helpline error accepted but no solution of disbursal of amount back to account



EPISODE:3
To: ,


Subject: Re: Booking - Yatra Ref Num F4S45C


Date: Tue, 19 Jan 2010 12:25:08 IST
Cc: ,



Dear Sir/Madam,
Find details of my below. Fisrt amount of Rs 12314 has deducted from my credit card (SMS recieved from ICICI Baank & spoken to Customer Care Team Leader Ms Susan from ICICI Bank Customer Care-Hyderabad. Second mount of Rs 12414 has been deducted against my ticket booked.
KIndly check and let me know the fisrt transaction amount of Rs 12314 & ensure refund (ICICI Bank Credit Card Number-[protected])
Ravinder Pratap Gupta
[protected]



RP Gupta
Director Corporate Relations
Indira Group of Institutes
Navi Mumbai
Mob No's: [protected]
[protected]