[Resolved] ICICI Bank — Fraud Transaction on Credit card | |
Dear Team, This is to bring to your notice that Two Fraud transactions have been done using my ICICI Credit Card for which I have raised dispute and details are below: 1. 25-Oct-09: Rs. 18,826 - Eazee Go1 Travel - SR#[protected] 2. 26-Oct-09: Rs. 26,998 - Eazee Go1 Travel - SR#[protected] I was promised that an Investigation Officer will be assigned to my case and within 10 days will contact me and will share the investigation details as per progress. It was also told that it takes max of 90 days to close the case and at the end a detailed investgation report will be shared with me. Unfortunately, no one from ICICI Bank Authority has approached me so far and the case has been closed in bank's favor asking me to pay this heavy amount. I don't even know who is looking into the case from Bank and neither Customer Care can answer that no anyone from bank offices I have gone to. This is completely unprofessional behavior due to which I am suffering and being harassed. I have approached the vendor through which this transaction was done and they are not ready to share any details about the transaction and will only tell Bank Authority. When I reach ot to ICICI Customer Care, they are not of any help and keep transferring my calls to various departments and people and I have to wait for hours on calls to get any response which also is of "NO ASSISITANCE". I am not able to understand Why these transaction keeps on getting Debited and Credited on my account? I would request to roll-back these trasaction on my card and share the complete details of the investigation like who has done these transactions and on whose name these online ticket booking was done. I would like to bring those culprits to justice. I have completely lost trust in ICICI Bank and feel very bad that such kind of "UNPROFESSIONAL BEHAVIOUR" can be there from one of the most prestigiou bank of the country. Please Help. Thanks & Regards Vishal Singh Jaiswal [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
Am not sure i[censored] were in continous touch with the ICICI Bank customer care or not over emails. Customer care service over the ph. is like bull and they know nothing and of no help at all. This is you who has to pay all the fraud transactions so you have to take appropriate steps. Mark email to the customer care services mentioning how the fraud being delt on ur card and ask for re-registring the complaint.At the sametime mark that copy of email to all their grevience email addresses and copy of the same to the Banking Ombudsman.Get FIR copy ready and scaned copy sent in advance.Keep regular followups with the bank. Such frauds are very common on ICICI cards as they never gurantee security and non-disclosure of customer's informations. Keep everything documented along with the names, designations & ph. numbers of the Bank professionals you intract with. If you are resident of Delhi can visit head office of ICICI Bank at Videocon towers. No need to worry about the recovery agents. Get another complaint registerd with Police that you have life threat from Bank's recovery agencies who cannot abuse or any how force you to pay money as per the law by High Court. This is the miss at the bank's end and they have to get this resolved with you. Going into media is the option always availbale to you as the last resort.
Reply
Dear Sir,
On 06/09/2014 a person from mobile number +91 [protected] and +91 [protected], said he is calling from ICICI bank saying that my ICICI card lapse rewards point will be replaced with gift and I will get credit limit increase up to Rs. 66000/- He also said that gift send by you will be adjusted against my lapse reward points. which is already lapsed 1 year before . He had all my card detail's and also he asked some card details from me . After that he just asked for my 3 digit code, which I was not agreed to tell him . But he told me that it is required for OTP which he used for only adjustment against lapse rewards point . Immediately after that my card debited the amount &one SMS has came on my cell " Tranx of INR Rs.7750/- using credit Card 4XXX3002 is made at amshopping -TPSL on 06-Sep-14" which was a fraud transaction
I request you to please revert the transaction and stop the dispatching the gift which i am not got till date, I have not done any shopping transaction with you but shown monthly statement received recently. Please take immediate action of my complaint. My email ID is [protected]@gmail.com & mobile no. Is [protected]
On 06/09/2014 a person from mobile number +91 [protected] and +91 [protected], said he is calling from ICICI bank saying that my ICICI card lapse rewards point will be replaced with gift and I will get credit limit increase up to Rs. 66000/- He also said that gift send by you will be adjusted against my lapse reward points. which is already lapsed 1 year before . He had all my card detail's and also he asked some card details from me . After that he just asked for my 3 digit code, which I was not agreed to tell him . But he told me that it is required for OTP which he used for only adjustment against lapse rewards point . Immediately after that my card debited the amount &one SMS has came on my cell " Tranx of INR Rs.7750/- using credit Card 4XXX3002 is made at amshopping -TPSL on 06-Sep-14" which was a fraud transaction
I request you to please revert the transaction and stop the dispatching the gift which i am not got till date, I have not done any shopping transaction with you but shown monthly statement received recently. Please take immediate action of my complaint. My email ID is [protected]@gmail.com & mobile no. Is [protected]
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