[Resolved] ICICI Bank — fraud by icici sales executives | |
This is the worst night mare I am facing from 8th of Aug which is still not yet over. I am a customer of ICICI. I hold a salaried account and also ICICI GOLD Credit card. I received a call from one of the ICICI executive[protected] on 08/08/2008 on my number telling me that I am eligible for a new card "VIP 3 STAR GREEN CARD" at 12:49 Hrs. According to him this card is given only with CASHLESS CARD(actually a scheme of ICICI prudential Life Insurance).Going by what ever he said I went on to take the cashless card i.e. the life insurance policy of ICICI PRUDENTIAL according to which I am subscribed to a total entitlement of 40Lakhs and 8 Lakhs per year and to use this I need to pay a premium of 7745 Rs and a monthly installment of 645.42 for 24 months. I called up ICICI customer care to verify regarding "VIP 3 STAR GREEN CARD" card and found out that it does not exists. Later i have tried to find out details about my policy but to no avail. Neither can I get the information about this policy from ICICI BANK CUST CARE nor from people at ICICI PRUDENTIAL LIFE INSURANCE cust care. I have not got any documents regarding this nor the card(life insurance card). I don't have the policy number nor the application number, but as of now I am charged 645.42 Rs on my credit card. I have called ICICI prudential Cust care for more than 10 times they say we will get back to you sir and they never do. I have also put up a complaint in ICICI Prudential office, a month ago still no avail. I don't understand how come ICICI bank professionals are doing such kind of stuff? I personally trust ICICI bank with all my accounts and money, but if a professional from ICICI bank does such a work then I hate to say but I loose trust on its offers and calls. I want to cancel my cashless card or the insurance policy with ICICI PRUDENTIAL, but am not able to do so. With out any documents and with out any policy I am just charged money on my credit card. I am absolutely clue less on what to do. Please some one help me out. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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Respected Sir / Madam,
I RAKESH KUMAR holding an ICICI Bank salaried account, and only my salary is deposited by the company in same A/C.
ICICI Bank provided me Debit card, valid from 06/05 up to 05/15, the same card is called as ICICI VISA ELECTRON INTERNATIONAL DEBIT CARD, I am availing this facilities since July 2005.
Up to 20 th September 2008 every transaction going smoothly, on 27 th September 2008 around 10:30 am, I needed some money for that purpose I went to ICICI bank, vashi ATM, when I operated my above VISA ELECTRON card the request was rejected for the transaction of Rs. 5000, I was surprised that the minimum balance was more than 1, 50, 000 Rs. in my account and was surprised how my request was rejected for the transaction, when I withdrawn balance statement I came to know that only Rs 93 was the balance in my A/C instead of Rs. 1, 50, 000.
I know that I never withdrawn the cash amount in my A/C only one transaction done by me on 25/9/2008 for reliance network of Rs. 197, I went to ICICI bank, vashi branch and enquired about my transaction details and made a complain, Service Request number SR 81255335 on 27 th September 2008, and subsequently my card was blocked.
On 18/10/2008 ICICI Bank provided me the transaction details and I came to know that all amounts have been withdrawn from Philippines, in the bank of Philippines Islands.
I have never been to Philippines and have never given my card to any unknown person or friends and have never shared my pin number with anyone.
I am sure that without the support ICICI bank staff my PIN number of my A/C No. cannot be disclosed, ICICI Bank staff or any other member of ICICI Bank must have provided my A/C PIN number to the unknown person and the amount was withdrawn from bank of Philippines Islands.
Total of Rs. 1, 39, 390.62 was withdrawn from my A/C, , my ICICI VISA ELECTRON INTERNATIONAL DEBIT CARD was always in my personal possession, so transaction done between 21/09/08 to 27/09/08 were all fraud,
Yours truly,
RAKESH KUMAR