[Resolved] ICICI Bank Credit Card — Undue Cancellation of Reward Points

[Resolved] ICICI Bank Credit Card — Undue Cancellation of Reward Points

J Jugnu Mohinder Singh Manhas from Pune, Maharashtra

I am an old customer of the ICICIBank, with a good credit rating. a) On 12 Dec 08 ---- ICICI Bank linked my Credit Card No [protected] with an iMint Card no = [protected]. Contrary to the routine bank procedures - ICICI Bank NEVER transferred my reward points to the account for the next 6 months!!! I would like to understand the reason for this irregularity. b) On repeated occassions - when I had tried to redeem my points -- the same had been delinked from my netbanking option ( without any intimation to me). I had to repeatedly get in touch with Customer Care to link the card back with my Customer Relationship No. c) In mid June 09 -- once again I have tried to redeem my 2351 points online. Due to some online error - the transaction did not succeed on repeated attempts. d) In the first week of Jul 09 -- I decided to redeem my points online, only to discover that the card had gone missing). The bank representatives were unable to tell me the reason for the delinking the card as they were completely clueless. e) As I was following up, on 30 Jul 09 - I received a Customer Care representatives call stating that (i) the concerned card has been cancelled on 16 June 09. & (ii) unless I redeem the points immediately - the same would be considered lapsed on 16 Jul 09!?!?!?!? I wonder why the Bank did not have the etiquette to keep me posted earlier. f) Having escalated the matter to Customer Care, I STILL DONOT HAVE ANY ANSWERS on all the lapses made by the bank staff. * WHY am I made to suffer for FAULTS made by the bank personnel? Instead of compensation for harassment - WHY am I being VICTIMISED? * WHAT is the level of training imparted to a Customer Care Agent -- who seems to have always been clueless on the errors? * WHY were my Credit Card No [protected] points not transferred to the i-MINT Card no. [protected] over a period of 6 months? * WHAT action has been taken against staff who neglected their duties? * WHAT audit breach measures have been taken against the department for failing their processes? I would like the Bank to transfer the points to my iMint Card. Thx & Rgrds Jugnu M S Manhas Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
10 Comments	Share
Submit Close

Related ICICI Bank reviews

View all 23614 ICICI Bank Reviews

Comments

Bodh Raj Hans

from Chennai, Tamil Nadu

It is to inform that I have been maintaining a saving account with ICICI bank for the last 4 year. When I opened, account with the said bank in 2006, I received a call from ICICI bank for mediclaim policy. The representative narrated the facilities which I could avail. I was paying regular installments against my Mediclaim policy (i.e Lombard). In the month of Aug.2007, I visited a recognized hospital in Delhi and asked them for my dental treatment. The Hospital authorities told me in verbal that my mediclaim policy did not cover such facility. I contacted customer care icici, but they did not respond properly. It can be seen from records of my mediclaim policy that I have not spent even a single penny from the mediclaim policies obtained for my wife Smt. Reeta Hans and myself though I have spent Rs.9000/- for dental treatment of my wife. I have sent number of mails and made complaints with Customer care centre for canellation of my credit card but despite my repeated e-mails for cancellation of credit card no [protected], you people are still sending regular monthly bills though I have not spent even a single penny. Not only this, I have also not availed any medical facilitilty for which the said card was obtained. At the time of issuing the said card to me, ur representative told me that I would be able to get dental treatment but when I approached one of the Hospitals, I came to know that no such facility was available against the said credit card or madiclaim policy. It has revealed that you people have cheated me. Since, I was cheated by u people, I made number of requests for cancellation of said card and even made requests on cutomer care centre since Oct, 2007. But it is your DADAGIRI that you pepole are still sending bills to me which is absolutely an harrasment. I have already declared that I am not going to pay even a single penny against the CREDIT CEARD BILLs . So stop sending bills and mentally harasing me other wise I will be comelled to take appropriate action.
Bodh raj Hans
Inspector of Police
CBI, EOW, New Delhi

mujahid pasha

from Bengaluru, Karnataka

ICICI Bank Credit Card — cancellation of icici bank credit card

TO
the manager,
icici bank,
bangalore

SUBJECT :- ICICI BANK CREDIT CARD POWERED WITH I-MINT

SIR,
This is to inform you that Card No. [protected] is issued on my name and address with out any request so please cancel the issued card from my name and address other wise I will be not responsible for any further taxes and liability on it.
Hope you do the needful.

Thanks & Regards

(mujahid pasha)
#442/D, 11th cross, ilyas nagar, J.P nagar post, Bangalore-560078
Ph:- [protected]

Complainant1308138

from Ernakulam, Kerala

ICICI Bank/ Credit CARD — cancellation of credit card

after cancellation of credit card by phone banking on 30th sep 2008 and paid update balance by a single cheque(as per the balance on 30/09/08). but even now further statements are comming originally i have cut the credit card and put it into the basket of ATM instruction given through phone banking. in this situation what can i do?

DETAILS OF OUR CREDIT CARD:
CARD NO:[protected]
E-MAIL ID:[protected]@rediffmail.com
MOBILE NO:[protected].

SHIMANTA SEN

from Pune, Maharashtra

Credit Card — Points

My Old Credit Card No. = [protected],
My New Credit Card No. = [protected],

Due to some technical problem, my Credit Card has been changed last month. Now my quarry is, I was earned around 250 points in my old Credit Card. But in the new card it shows only 6 points. How cans it possible ???

If my Due amount can transfer from old to new card then why should not my points ???

Kanubhai. C. vankar

from Begusarai, Bihar

ICICI Bank Credit Card — Cancellation of Credit card

Kindly Cancelled my Credit card No.[protected] Issued by You Because Without any use of it Till Date I have paid Rs.2174/- and Now more Rs.3174/- asked to pay Without my comfirmation How the Payment made to ICICI Lombard ? It may noted that ICICIlombard has forcenly issued the policy without in writing confirmation as instructed at that time.My Address : Kanubhai.C.Vankar, 53/A Sonal Park, Nr.Jalaramdham, Manjalpur, Vadodara, Gujarat.

N.S.M.RAMAMOORTHY

from Melur, Tamil Nadu

I would like to cancel my credit card number:[protected] and ad on card number:[protected].Thanks.Reply to my Email.N.S.M.RAMAMOORTHY, PLOT NO:384, K.K.NAGAR, MADURAI-625020, TAMILNADU.

R K Jain

from Chennai, Tamil Nadu

Dear Sir/Madam,

Please give us the reply regarding my Credit Card bills, I can't pay Bills because I d'nt recieve my Previous month credit card Bill then I request u please Cancel My Credit card.

I am suffering these problems from Previous Months you can't solve this Problem, then I think about to Cancel Credit Cards.

Thanks

Raj K Jain
Card Number :-[protected] & [protected]
Mobile Number:- [protected]

shaileshchandrakant

how can blocked my card

D M Raju

from Mumbai, Maharashtra

ICICI Bank — Credit card points not transfer

I have ICICI credit and i am using requlary but my credit card points are not been transfer to my I mint card since Feb-11 on words.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1978219" in the subject line.

Regards,
ICICI Bank Customer Service Team.