[Resolved]  ICICI Bank — ECS RETURNED unpaid

Address:

Maharashtra

I am holding account with ICICI Pune since last 10 years. One of the pathetic customer service ever experienced. They blame customer or third party for their inefficiency in providing services. I requested them for my HDFC home loan EMI to be paid through ECS. They verified my signatures at ICICI Bangalore and deducted some money for providing that service. Its been 3 months now and they haven't activated ECS till now. My hdfc ecs have been returning unpaid since then.

Called customer care some executive replied everything is perfect from our end. HDFC hasn;t sent request. It was false information she was providing. Before calling them I had recieved an sms saying your ECS has returned unpaid. Do customer care executives have any idea what they are talking. No empathy. You don't feel you are talking to some human being.

Called customer care they say you speak to bank. Bank people never pick up phone(what a laid back attitude).

I sent email to [protected]@icicibank.com explaining whole problem. They responded explaining there inability to help because I sent mail through yahoo email(public). Atleast they could have called me on my phone. They don't even bother to help. Again laid back attitude.

I sent UNHAPPY sms to 5676766. I recieved call from ICICI rep saying she will help and will call back. I even gave her speed post details through which ECS mandate was sent to Pune branch. Till date haven't recieved any response from them. What is the use of making false commitments? Customer care representatives at ICICI don't know anything about banking. They are clue less about whats happening. No proper coordination among themselves.

I am really upset with this bank. Please don't bank.