[Resolved]  ICICI Bank — Failed to clear a cheque on time

Address:

Rangareddy, Andhra Pradesh

Hi,

I deposited a cheque (HDFC Bank cheque no. 415988 dated[protected] on 05th November 2012 at ICICI bank - Begumpet branch. I called to customer care[protected] on 08th November 2012 for finding the status of cheque. To my surprise I got the revert saying that cheque is been bounced back. There is no SMS or intimation to me till I called the customer service. Service representative confirmed me that the message been sent. I told him that I have not received so he checked in the records and he reconfirmed that message not been sent. (Telephonic conversation on 8th November 2012 may be checked). They told me they will find the cheque dispatch status and call back. It was not done.
My name is Subose Chandra Bose Kunta where as cheque is mentioned as Subose chandra Kunta. I would have given the proof if required and wanted.
On 09th November again I called to customer service on same number and executive could not assist me, hence call been transferred to supervisor. I explained him that the cheque deposit I am doing for a credit card payment. If not done, I need to pay approx. Rs. 3000/- as interest charges. Requested him to find out the status and he confirmed that he will call back after taking the status from back end team. But there was no call back.
On 15th November I received a message by 10:51 AM that cheque been couriered through first flight airway bill no. A15887096. When I was checking online status showing is returned to HUB because of wrong / insufficient address. There was no call received on finding out the address. The address updated in the records is very much correct. Courier agency was not given the call if they have the confusion. When the cheque delivered on 10th November, bank failed to send any intimation through phone or SMS. If initiation would have been given, I would have followed for delivery. But bank team failed to this also.
Again to find out the status I called to customer service again. They don’t have any clear picture on where is the cheque. As per the discussion with Mr. Girish – Supervisor, he will check with backend team and revert back. He arranged call back and told me that cheque can be delivered to base branch immediately, if to be delivered to communication address will be delayed.
On 16th November 2012 evening, I received a call from bank representative that the cheque been delivered to my base branch i.e. ICICI bank – Jubilee hills branch.
I visited the branch on 17th November 2012 and re-deposited the same by showing my PAN Card copy. While updating the PAN card in my account, I submitted a copy of the same. Before rejecting the same, Bank failed to check the records properly. Because of the same I was forced to pay Rs. 2041/- + Rs. 252/- (service tax) to the bank and wasted lot of time communicating for your poor service.
As the problem is from bank end, please help to get the above amount + travelling expenses + telephone expenses and time waste expenses from the bank.

Regards,

Subhash K
[protected]