[Resolved]  ICICI Bank Home Loan — PROPOSED PIL IN SUPREME COURT ON 12.01.2009

BY SPDED POST

12th November, 2008

From

SHIV KUMAR GUPTA
GHANDHI DHAM
HOUSE NO 154-F, NEAR BUS STAND
JAGADHRI-135003
PHONE NOS:[protected]
MOBILE NO [protected]

To

The Governor,
Reserve Bank of India,
Central Office Building,
Shahid Bhagar Singh Road,
Mumbai -400001

THE BANKING OMBUDSMAN,
Jeevan Bharti Building Tower no 1
7TH FLOOR 124
CANNAUGHT Circus,
NEW DELHI-110001

THE Chairman, &
Director –General [ Investigation & Registration}
MRTPC
Bikaner House, Sahajahan Road
New delhi-110001

Subject: Formal Notice before filing the Public Interest Litigation [PLI] in the HON’BLE Supreme Court of India UNDER ARTICLE 32 OF THE CONSTITUTION OF INDIA ON 12.0-1.2009 DUE TO THE FAILURE OF ALL OF ABOVE IN THE DISCHARGE OF ENTRUSTED DUTIES OF PUBLIC INTERESTS UNDER THE ESTABLISHED/ INFORCED LAWS/REGULATIONS PERTAINING TO BANKING SECTOR OF THE LAND/COUNTRY MADE BY THE LEGISLATURE RESULTING IN THE GROSS FINANCIAL HARDSHIP TO THE NUMBERS O[censored]SER OF HOME LOAN AND OTHER SERVICES FROM PRIVATE BANKERS DICTATING THEIR OWN ONE SIDED STANDARDS TERMS AND CONDITIONS .

Dear Sirs,

Being the law student of the CCS university, Meerut [UP] I have compelling reasons to file a PLI as stated above on 12.01.2009 on account of failure and non development of proper mechanism having with proper check and balances in the banking system to safeguard the interests of general public availing home loan and other banking services of the private bankers i.e. ICICI BANK & HDFC BANK . I have made a deep study and worked on whole existing banking system based on my own case of home loan from ICICI BANK and came to know of the factual position that true spirit of Government priority policy in the public interest for fulfillment of dreams of own house, has come to very serious setbacks only due to the liberal controlling policy of RBI and poor control of MRTPC over the private bankers in controlling interest rate regime/terms and conditions disfavoring the general public applicable to have their own house . All have to accept the discriminatory one side standard terms and conditions of bankers without having any other alternative recourse.

Since these types of bankers have made all their one side entire standard legally worded and formatted documents and these are get signed from each and every one before the disbursement resulting in slave like positions as of old age Shaukars’ system. From here itself starts the mental agony and torture to all of them.

Presently some of basic flaws in the uncontrolled/unrestricted banking system in home loan sector as well as in other loans also have following major disparities/flaws .

1. Disparity in interest rates and terms and conditions between public sector and private sector banks.


2. Man to man Discriminatory policies in loans only to lure new customers and then compelling them to have higher rate of interests at the sole disposal of bankers.


3. Non transparency in the system as to interest rate regime of private bankers as compared with public sector banks .


4. Absence of required control and check and balances in the system making rooms for the discriminatory loan regime in the country.

Take the live example of my own case apart from numbers of financially effected laks of people of the country for their unheard / unresolved matters are being shown on various websites of consumer welfares. These not to be detailed here itself but will be made the part of PLI .

I have taken home loan vide loan account number LBYGR[protected] from the ICICI bank in November 2003 on floating interest rate of 7.5 % having 168 EMI of 4816 [ Total liability of Rs. 809088] Out of it I have paid 57 nos of EMI so far till November 2008 for Rs.282060 .
But unfortunately due to uncontrolled and discriminatory style of this banker I have the total balance liability of Rs. 909980/- consisting 230 EMI of Rs.5260/- . All this is really old age shaukari system .

For the last more then one year I am taking up my own case with ICICI BANK, RBI & MRTPC but it came to conclusion that due to the open un-controlled regime and non fulfillment of statutory duties by the RBI and MRTPC such bankers are at full liberty to operate the old age shaukari system in the country having man to man one sided their own discriminatory non transparent policies and systems.

I have booked my complaint with THE OFFICE OF THE BANKING OMBUDSMAN OF RBI in New Delhi vide offically registered complaint number :[protected] ON 29.04.2008 but till date no action response took place at all.

Similarlry I have made application for investigation and compensation of RS.1000000/- to the Director –General –MRTPC on 27.02.2008 but till date no response or action intimated to me.

Now I am enclosing herewith annexure ‘A’ having total pages for your kind information that ICICI bank has finally given in replies dated 03.11.2008 and 10.11.2008 his version against my similar notice to ICICI BANK before PLI on 20.10.2008 . ICICI version is totally unacceptable and is effecting similarly to numbers o[censored]ser of their services

Thus now I put this notice to all of above before PLI that why I should not file it on 12.01.2009 in the HON’BLE Supreme Court of India to impose a fine of Rs.100 crores on ICICI BANK which to be deposited in the Consumer Welfare fund of Government of INDIA and give the direction to State to appoint the high powered Judicial Commission headed by the sitting Judge of Supreme Court Of India having financial experts from SEBI . ICAI, ICWAI and ICSI to investigate the flaws in the whole system.

Thanking you,

Yours faitfully,

[SHIV KUMAR GUPTA]
GHANDHI DHAM
HOUSE NO 154-F, NEAR BUS STAND
JAGADHRI-135003
PHONE NOS:[protected]
MOBILE NO [protected]

Enclosed annexure ‘A’

Cc to

The Chairman-cum –Managing Director,
ICICI BANK
LAND MARK RACE COURSE CIRCLE,
VADODARA-390007
INDIA
for information and to pursue the matter with the board of directors of ICICI BANK .
CC TO PRESS /MEDIA
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

I have the similar tragedy with ICICI for my home loan . ICICI have increased the home loan rates from 7.25% to 14% in last 4 years. During the time of taking the loan, it was assured that I will be benifitted if the rates will be reduced in future. However, the situation faced at this moment is very drastic as ICICI is not doing any justice for their exisiting customers.

This is totally unfair for the existing customers and government must intervene these private banks for doing a justice to a common man.
Yes these bankers are inordinately charging higher interest rates. It is ridiculous that there is no transparancy & consistency in the floating rate system. I had taken loan in 2005 @7.25% & since then it has only increased & currently it is 13.25%. Why it is not reduced when the market rate is comparatively down & above all why there is no consistency among various banker's rate of interest. Why there is no transparancy built into the system by the controlling authority so that loan taker can assess whether he is being charged correctly.

I have also heard in news that lower rate at which new loans are now being disbursed, old customers shall not be given the same lower rate. WHAT DOES THIS MEAN??? Then, what is the meaning of floating rate system???? Once the customer has taken loan, then these bankers can actually screw his/her happiness by charging at their whims & fancies under the duress of floating rate system with no transparancy.

Look, I had taken loan for 120 months which has now become for 175 months. I have bloody become a bonded labour & afraid that my next generation will continue to repay this loan. Thanks to these private bankers & the controlling authority.
Completely Agree
They should be banned from any consumer related activities. They are cheating customers.
i have the similar experience from HDFC.i am sure all the monitoring body are aware of this agony .But in whom hands the the solutions are, they themselves dont understand what is social justice.so sufferers have to take some action out of it and that is nothing but PIL.
My first property in B'lore for which i took a home loan from ICICI in Aug'02. I too faced similar interest issues with ICICI and took lots of pains to some how to pre-close my icici home loan in Oct'08. But the tragedy didn't stop there...it chased me with a horror news that my original dockets were misplaced.

I had escalated RBI and ICICI. No conclusion till date.

I had been very sincerely following it with ICICI (since its my pain, only i have to be behind them and they behaved as if they are god's gift on this earth). There was one officer(Documents Manager) who used to claim that he was the only decision maker. Hence, i sent couple of registered posts (asking for quick resolution and also a smaller compensation value of Rs.3.00L) anticipating some response...but to my surprise, I have to inform them that i had sent a registered post letter to them.

After un-precedented follow ups, I was put up with an old personnel introducing him to be (sales head) a higher up and he was the final authority...The moment, I raised my voice after noticing that he too was deaf and dumb, an other gentleman Who called himself as the Regional Head of Documents, Processing & Validation. This Regional man introduced me to an other gentle man in Mumbai who claimed to be from Customer care dept...He put me across to a local manger (who met me claiming that he is the regional business head - i/c of both sales & documentation)...

Kindly note the way how they are trying to buy time from a ordinary customer like me, just to manage the fire for that moment. After that the steam is lost and you will feel that you are back to square1.

I had been paying very sincerely and met all their pre-closure conditions like principal amt(it was more or less equal to the initial loan value inspite of paying for 6yrs), fine, interests etc.,

At the end of the day, I am at the receiving end, as the whole family is upset with the 1st preproty that was bought in my life time and are in mental trauma.

To add fuel to the fire, the bank's people attitudes are really horrowing...They don't that easily share their names, designations or contact details until unless you bull doze them. In a nutshell, ICICI is not a transparent and customer friendly organisation to partner with.

Be Aware of the truth and don't get flattered by their Ads / English...All Rubbish!!..
I too an affected party of ICICI HTL, as they have misplaced my originals. I am not able to fix it up with them till date.

Planning to move to the media and legal.

When we go to them with some issue they add salt to the wound and behave as if they are in a different world and we like a beggers!. They are not honest, transparent and customer friendly.

I am sure if they don't reduce the life cycle of customer's issues or if they are not changing their attitude, than one can very clearly understand that ICICI top management is sleeping!...

Trust they come forward to help the people affected by their lethargic services quickly even before the client relaises and approaches them for solution!...A long way to go!...

Thanks & Rgds...Shakthi
[protected]@yahoo.co.in
I am also one of the severly impacted customer.On a fateful day in 2006 took ICICI home loan and thereafter all my hard earned money is being paid as higher interest rates to ICICI.
Now, after 4 years also, there is no change in the main principal amount due to these higher interest rates.
No results from escalations to senior management.

Pls advise if any one has done any legal proceedings and the results from it.
.
What mortgage refinance rates you are eligible for will depend mostly on your credit rating. If you have good credit, you will probably find several lenders vying to offer you a low refinance mortgage rate. Since most experts recommend that you only refinance when the refinance mortgage rate is two points lower than what you are currently paying.

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