[Resolved]  ICICI Bank — recovery agent harassment

Address:Pune, Maharashtra

I AM AN ENGINEERING STUDENT .I HAD TO REPEAT A YEAR DUE TO MANY BACK LOGS. SO DURING MY YEAR DOWN I WORKED IN
SUTHERLAND GLOBAL SERVICES FOR SEVEN MONTHS (MARCH2012 TO SEPT2012). I WAS ISSUED CREDIT CARD IN OCTOBER2012 FROM ICICI WITH CREDIT LIMIT OF 35000 INR.SO I MADE PURCHASE OF 17500 IN OCT AND PAID MAD OF 950INR IN NOV AS PER STATEMENT. THEN IN NOVEMBER I MADE PURCHASE TILL 33000 AND PAID MAD OF 1800 INR AS PER STATEMENT .I WAS NOT ABLE TO PAY FOR JAN SO I PAID 3000 INR IN FEB.SINCE THEN I HAVE NOT MADE ANY PAYMENTS .NOW I AM DOING MY INTERNSHIP AND I DONT HAVE ANY SALARY(0 INR). RECOVERY AGENTS ARE CALLING MY PARENTS AND HARRASING THEM .MY PRINCIPAL AMOUNT IS 33000 AND OUTSTANDING IS 44750. SO I CALLED ICICI FOR SETTLEMENT.THEY ARE OFFERING ME FOR 33000INR SETTLEMENT. I SAID IF I CAN PAY 33000 WHY SHOULD I GO FOR SETTLEMENT AND SPOIL MY CIBIL. ANOTHER GUY FROM ICICI SAID WILL OFFER 20000 INR SUBJECT TO APPROVAL. BUT HE DIDNT RAISE THE RQUEST BCOS HE VERIFIED IT FROM BACKEND TEAM AND THEY ASKED ME TO DEFAULT FOR ANOTHER 3 MONTHS TO GET 20000 INR SETTLEMENT.I ASKED THEM IF RECOVERY GUYS WILL STOP HARRSING MY PARENTS .THEY CANNOT ASSURE ME ABOUT THAT BECAUSE THEY ARE THIRD PARTY. I ASKED RECOVERY AGENT MAHESH ([protected]) NOT TO CALL MY PARENTS BECAUSE I AM LIABLE TO PAY CC LOAN. BUT HE ABUSES ME AND SAYS RECOVERY GUYS WILL COME AND BREAK INTO YOUR HOUSE.WILL CREATE RUCKUSS. I SAID HIM THAT I WANT TO MAKE SETTLEMENT BUT HE REFUSES TO OBLIGE.
PLEASE HELP...............
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Aug 13, 2020
Complaint marked as Resolved 
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ICICI Bank — harassement from recovery agents

Recovery agents from icci bak visited my hous ein my absence and used bad language with my wife. they are threatning me with dire concsequences.

icici credit manager amol kulkarni is responsible for this nuiscance his numbers [protected]. he m, ay be boooked under law.

agnt name tel numnbr[protected]

ICICI Bank — Harrasment by credit card recovery agents

Dear Sir/Madam,

This is regarding harrasment which ICICI bank recovery agents are doing.

I received a call from ICICI bank credit card deparmrnt (recovery agents) on tuesday,9.3.2010 at around 2.00 pm citing that someone has defaulted in credit card payment upto rs.3 lakhs and he has given your reference while taking the card and they went on abusing me and uttering very bad language which you cannot expect from reputed bank.

Now i want to know how i am responsible if someone gives my name as a reference and whether bank has any right to abuse me in such a manner?

Please guide me in the aboove manner so that i initiate some action against the company for harrasing me in such a manner.

Thanks and Regards,
Manoj
Dear Manoj,

We are the customer service team at ICICI Bank and apologise for the inconvenience caused to you.

Please write to us with your contact details at [protected]@icicibank.com (Subject line: UID 281381) so that we can check. We'll be glad to be of assistance.

Regards,
ICICI Customer Service Team.

ICICI Bank — HARRASEMENT FROM ICICI BANK

Dear Sir,

I am a ICICI bank credit card holder. I have not done payment of my credit card since five months. I have been called so many times from ICICI bank for payment but due to my financial problem I could not pay the amount. They used to talk with me in very rude manner and all they used to say. I told them so many times for settlement of my credit card at reasonable rate they used to ignore it and abuse me and used to talk all irrelevant things. Today morning one fellow Mr. Avinash Nayak from ICICI Bank called me (Mobile No. [protected]) for payment and talked all rubbish. He insulted me in a very bad way and also said me characterless. Is he got right to say all this to me. being a lady customer atleast they should think before talking. He scrimmed on phone on top of his voice. My brother spoke to him regarding this, he insulted him also. later he phoned me and said how many yaar (boy friend) you have, I don't think he is your brother he is one of your boyfriend. I was in the Office and he harrassed me like anything. previous day h e only told me that we will settle your credit card account at reasonable rate i.e. Rs.22,000/- and you only have to pay token money first and balance later on, I
told him that I am ready to pay provided I should get settlement letter from your bank stating the amount of settlement and less token money. but he was not ready to that. I want you to see in this matter.
just give complaint to police department. they will see his end.
Don't pay them a single penny...and report to police...
Hi,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "721191" in the subject line.

Regards,
ICICI Bank Customer Service Team.
Dear Sir,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4310453' in the subject line.

Regards,
ICICI Bank Customer Service Team
I had personal loan from icici bank which i took in 2008 and due to unforseen circumstances could not repay that. After seven year the recovery agents have started harrassing my wife and her family and friends that they need to confirm my address. My financial conditions is still not better and i cannot pay the icici, but does that mean that i will face their such a harrassment. The numbers which they call from are:

[protected], [protected], [protected], [protected], [protected], [protected]

and the main person who calls my wife is Rajiv from some collection agency.
Dear Customer ( jasnan),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2mzmr_aaai) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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