[Resolved] ICICI Bank — wrong billing and outstanding | |||
Dear Sir/Madam, I am highly depressed and shocked after seeing a letter from you Bank (ref nos.[protected]; which written about the outstanding of Rs16750.37 INR (deliberated outstanding) in credit card account (4477XXXXXXXX7003). This credit card account has been taken in 2003 by me and also closed due to very poor response from your Credit card branch. Please refer attached scan document where you may find the evidence of my communication to your branch long time back (2004-5). I return back the cut pieces of Credit card to you branch along with my application to close account immediately after the teleconference with customer care at that time. As, I have saving account with your branch in Indore (0041010XXXXX); your Lien/Credit card department forcedly block my balance deposits with this account number without any prior notice/intimation. Why this today? Moreover, I did not received any notice or communication from the Credit card division/ICICI Bank about the outstanding since 2004 and I was in perception that there is no any concern or problem in connection with mine closed Credit card account. Then from where this outstanding come suddenly after nine years? Your officers are harassing me now during teleconference? I never hide any information about me since long time with the ICICI Bank records. In addition to that I have Loan, Insurance and saving account with the ICICI Bank and did not face any problem. Then from where this new surprise come in front of me. I request to senior official of the ICICI bank that Please look into the matter so that I have faith on regulatory mechanism of your organization to pursue further as well as current commercial relations. On 1st of May 2012 received the letter about the lien marked on my bank account towards unpaid outstanding dues; and immediately call the customer care executive so that the scheduled ICICI home loan EMI on 7th May 2012 will not suffer and I have another surprise of penalty. Unfortunately they did not help me and that’s why I am escalating this matter to you. Best Regards, Anoop Kumar SINGH ………………………………….. Phone [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
ICICI Bank — WRONG INFORMATION OF OUTSTANDING
Dear Sir,Please inform me the present senario of my account. whether the wrong information at your data bank in regards of me has been deleted or not?
Thanking you,
Swapan Ray
Note: Forwarded message attached
-- Original Message --
From: "swapan ray"[protected]@rediffmail.com
To: headcustomer.[protected]@icicibank.com
Cc: [protected]@cibil.com
Subject: Fw: WRONG INFORMATION WITH CBIBIL
SWAPAN RAY
Present Address:GANESH NIWAS CO-OPERATIVE HOUSING SOCITY, FLAT NO.5, IIIRD FLOOR, KATEMANEVALI, PUNE LINK ROAD, KALYAN (EAST),
KALAYAN PIN 421306, DIST:THANE,
ESTATE: MAHARASHTRA
email id [protected]@rediffmail.com
[protected]@biochemgroup.com
Mobile No: [protected] & [protected]
Dear Sir,
This is to inform you that neither any response has received by me nor you have given correct information to CIBIL till date in regards of the following subject Causing which my personal honor has been damaged by your office .
You are once again requested , please verify your record & give correct information to CIBIL. In this context,please note that several times I have informed you that No Cheque of Punjab National Bank has been issued by me, which has been dishonorAS INFORMED BY YOUR CUSTOMER CARE . However, Please send me a scan copy of the dishonor cheque which is showing outstanding as per CIBIL REPORT for my verification IMMEDIATELY. It may please be noted that when I closed the ICICI BANK Credit Card, I had no outstanding.
I hope you will take immediate attention on the subject & response me within 72 hours, otherwise I will Published my experience with ICICI Bank-Credit Card Unit to the News Paper & share the same with Media & seek Legal advise.
I HOPE YOU WILL GIVE CORRECT REPORT TO CIBIL IMMEDIATELY WITH A INFORMATION TO ME & KEEP GOODWILL OF YOUR BANK.
Thanking you,
Swapan Ray
Mobile no,[protected] (Mumbai)
cc: CIBIL :PLEASE NOTE THAT YOUR INCORRECT INFORMATION IS DAMAGEING MY PERSONAL HONOUR. PLEASE PROVIDE ME THE DOCUMENTARY EVIDENCE, AGAINST WHICH YOU HAVE KEPT A FALSE REPORT OF ICICI BANK AT YOUR WEBSITE. IF I DO NOT RECEIVE YOUR REPLY WITHING 72 HOURS PLEASE NOTE THAT, I WILL SHARE MY AFORESAID EXPERIENCE WITH GENERAL PUBLIC BY MEDIA & SEEK LEGAL RELIEF, FOR WHICH YOU WILL BE SOLE RESPONSIBLE
Note: Forwarded message attached
-- Original Message --
From: "swapan ray"[protected]@rediffmail.com
To: headcustomer.[protected]@icicibank.com
Cc: [protected]@cibil.com
Subject: WRONG INFORMATION WITH CBIBIL
SWAPAN RAY
Mobile No: [protected] & [protected]
Dear Sir,
I have been informed by CIBIL (CREDIT INFORMATION BUREAU (INDIA) LTD that following report showing against my name.
Account
Member Name: ICICI BANK
Account Number : xxxx5007
Type Credit Card
Ownership : Individual
Date
Date 13/09/2004
Last Payment[protected]
Closed
Reported:[protected]
Amounts
High Credit:6865 Status: Written off
Current Balance:6865
Overdue:6320
In this context please note that in liue of cheque number 065904 dated 10/12/04 rs.2654/- payment has been received by you vide cheque number 985715 dated 09/06/2006, which has been credited against the aforesaid debit on 13/06/2006. The cheque no.065904 dated 10/12/2004 was bounced for wrong information given by your office vide email dated 20/12/2004, wherein you have informed me that the cheque no 065904 has ben credited.
I have already informed you vide my email dated 08/07/2006 that your customer care informed me a cheque number 642037 dated 13/09/2005 for rs.3560/- drawn on Punjab National Bank has been bounced is incorrect. No Cheque of the said amount on the said bank has been issued by me. I also made request to your office to provide me the xerox copy of the said dishonor cheque for my verifiction, which has also not been provided to me by your bank till date.
I once again requesting you, please verify your record & provide correct scenario to CIBIL immediately under information to me.
I hope you will take immediate action on the said issue enabling me to refrain me to publish my expericence with ICICI Bank thru' Media.
Thanking you,
Swapan Ray
SWAPAN RAY
Mobile No: [protected] & [protected]
Hi Swapan,
We are sorry to hear about your experience.We have made note of your mobile number.We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team.
We are sorry to hear about your experience.We have made note of your mobile number.We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team.
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Credit Card — WRONG INFORMATION GIVEN TO CIBIL IN REEGARDS OF DEBIT BALANCE OF CREDIT CARD
-- Original Message --From: "swapan ray"[protected]@rediffmail.com
To: headcustomer.[protected]@icicibank.com
Cc: [protected]@cibil.com
Subject: Fw: WRONG INFORMATION WITH CBIBIL
SWAPAN RAY
Present Address:GANESH NIWAS CO-OPERATIVE HOUSING SOCITY, FLAT NO.5, IIIRD FLOOR, KATEMANEVALI, PUNE LINK ROAD, KALYAN (EAST),
KALAYAN PIN 421306, DIST:THANE,
ESTATE: MAHARASHTRA
email id [protected]@rediffmail.com
[protected]@biochemgroup.com
Mobile No: [protected] & [protected]
Dear Sir,
This is to inform you that neither any response has received by me nor you have given correct information to CIBIL till date in regards of the following subject Causing which my personal honor has been damaged by your office .
You are once again requested , please verify your record & give correct information to CIBIL. In this context,please note that several times I have informed you that No Cheque of Punjab National Bank has been issued by me, which has been dishonorAS INFORMED BY YOUR CUSTOMER CARE . However, Please send me a scan copy of the dishonor cheque which is showing outstanding as per CIBIL REPORT for my verification IMMEDIATELY. It may please be noted that when I closed the ICICI BANK Credit Card, I had no outstanding.
I hope you will take immediate attention on the subject & response me within 72 hours, otherwise I will Published my experience with ICICI Bank-Credit Card Unit to the News Paper & share the same with Media & seek Legal advise.
I HOPE YOU WILL GIVE CORRECT REPORT TO CIBIL IMMEDIATELY WITH A INFORMATION TO ME & KEEP GOODWILL OF YOUR BANK.
Thanking you,
Swapan Ray
Mobile no,[protected] (Mumbai)
cc: CIBIL :PLEASE NOTE THAT YOUR INCORRECT INFORMATION IS DAMAGEING MY PERSONAL HONOUR. PLEASE PROVIDE ME THE DOCUMENTARY EVIDENCE, AGAINST WHICH YOU HAVE KEPT A FALSE REPORT OF ICICI BANK AT YOUR WEBSITE. IF I DO NOT RECEIVE YOUR REPLY WITHING 72 HOURS PLEASE NOTE THAT, I WILL SHARE MY AFORESAID EXPERIENCE WITH GENERAL PUBLIC BY MEDIA & SEEK LEGAL RELIEF, FOR WHICH YOU WILL BE SOLE RESPONSIBLE
Note: Forwarded message attached
-- Original Message --
From: "swapan ray"[protected]@rediffmail.com
To: headcustomer.[protected]@icicibank.com
Cc: [protected]@cibil.com
Subject: WRONG INFORMATION WITH CBIBIL
SWAPAN RAY
Mobile No: [protected] & [protected]
Dear Sir,
I have been informed by CIBIL (CREDIT INFORMATION BUREAU (INDIA) LTD that following report showing against my name.
Account
Member Name: ICICI BANK
Account Number : xxxx5007
Type Credit Card
Ownership : Individual
Date
Date 13/09/2004
Last Payment[protected]
Closed
Reported:[protected]
Amounts
High Credit:6865 Status: Written off
Current Balance:6865
Overdue:6320
In this context please note that in liue of cheque number 065904 dated 10/12/04 rs.2654/- payment has been received by you vide cheque number 985715 dated 09/06/2006, which has been credited against the aforesaid debit on 13/06/2006. The cheque no.065904 dated 10/12/2004 was bounced for wrong information given by your office vide email dated 20/12/2004, wherein you have informed me that the cheque no 065904 has ben credited.
I have already informed you vide my email dated 08/07/2006 that your customer care informed me a cheque number 642037 dated 13/09/2005 for rs.3560/- drawn on Punjab National Bank has been bounced is incorrect. No Cheque of the said amount on the said bank has been issued by me. I also made request to your office to provide me the xerox copy of the said dishonor cheque for my verifiction, which has also not been provided to me by your bank till date.
I once again requesting you, please verify your record & provide correct scenario to CIBIL immediately under information to me.
I hope you will take immediate action on the said issue enabling me to refrain me to publish my expericence with ICICI Bank thru' Media.
Thanking you,
Swapan Ray
SWAPAN RAY
Mobile No: [protected] & [protected]