ICICI — Calling about bill dispute due to stolen credit cards

Address:

Bangalore, Karnataka

Hi,
in 2006 I was working in India with IBM India and had a kingfisher ICICI credit card which was not even used for once in my life time.
In 2007 credit card was stolen and immediatly within an hour the card was used to purchase mobile phones in Marathahalli Area mobile shops. Noticed within an hour and complained to ICICI bank and blocked the credit card. Spent so much time in going to mobile shops and got duplicate bills and collected IMEI numbers and gave complaint to ICICI, Bangalore HAL Police. Later got a letter from ICICI that charges are disputed , understood and they will do the investigation to find the thief.
When I was in India with IBM, I had long calls with ICICI customer care atleast to track the mobile numbers and identify the thiefs. After the complaint was taken, ICICI with drawn the amount from my statement and was happy.
Recently I am gettinf calls again from ICICI and to my relatives and harassing about bill payment.
I sent all FIR copy and mobile IMEI numbers and with duplicate bills.
Even the signature the thief signed was not matching with sign on back of my credit card but sill the shop person allowed to swipe. He was supposedly to ask for IDentity card for any purchase more than 10000 but shop person also did not ask for it. I explained all this to ICICI and sent detailed faxes, registered posts many times to ICICI customer care and they responded that they will do investigation.

Recently asking money to my father and harassing with thugs is not a good approach and not at all professional.
In Germany and USA, when we gave complaint that credit card is stolen, they take it off immediatly. ICICI is behaving like a local goon even after providing all the evidence. They are least bothered to do the investigation.
It is very easy for them to locate them in 2007 but they never tried to do it.
Please help me in this. From 2007 i settled in germany but getting calls to my friends in India is very embarassing for me and keeps away for me to do business with ICICI again for any foregin transactions also.
Phone:- +[protected] and extension 7654