ICICIcredit Card — UNDUE SERVICE CHARGES

icici/credit card — undue charges

sir, i have a credit card of icici bank since last three years (approx)which i was using regularly, but from last 5 to 6 months some late payment charges are reflecting in my statement, since the time i have taken this card i have NEVER made part payment for the transactions of the respective month, when spoken to the icici card customer care they promised to revert back the charges, two of my payments were made after due date because i didnot receive the statemet of respective months in time n has clerified the matter with icici credit card department, sir no action has been taken by them n now since one month icici collection center people are calling every day n hour in an abuseive language n threatening me for the money amt.rs.4651.69 i have stopped using their card n told them to take it back as m not interested for the same ... sir please do look in the matter n do the needful, thanking in advance, rakesh awachat

To
The I.C.I.C.I Bank,
REGD Office,
Vadodara,

Sir,
Ref:- Credit card statement dated[protected], (Customer ID 2892412).
###

It is to inform that, I am credit card holder of your Bank.

Last year, I have remitted annual subscription for One year for Reader’s Digest through my Credit Card. Since then, they are sending a list containing Books & CD’s for my selection. After selecting them, I was asked for payment mode. I have preferred credit card payment by sending my option form. But without using these options forms, they used to send their products through VPP and I paid the through VPP.

Subsequently, they used to send certain products without my consent / selection. I have refused the VPP as they were not indented by me. In this regard, I have sent an E-Mail and letter to the Reader’s Digest not to send these products which were not selected by me. In spite of my personal request, again they have sent certain products by post and debited the cost to my credit card with the earlier option forms which were not utilized by them, though I have refused the parcel, thus, the Reader’s Digest is forcing me to take the products without my consent.

Recently, In the reference cited, an amount of Rs.2, 498/- was debited to my account (Reader’s Digest) though I have not indented any products.

As such, the above amount may please be reduced in my Credit Card statement.
I await early reply in this regard.

Yours Sincerely
U. SURYANARAYANA)

My Address:
U. Suryanarayana
Door No.1-15-4, Pedawaltair,
Visakhapatnam - 530017.
Cell No. [protected]

To
The I.C.I.C.I Bank,
REGD Office,
Vadodara,

Sir,
Ref:- Credit card statement dated[protected], (Customer ID 2892412).
###

It is to inform that, I am credit card holder of your Bank.

Last year, I have remitted annual subscription for One year for Reader’s Digest through my Credit Card. Since then, they are sending a list containing Books & CD’s for my selection. After selecting them, I was asked for payment mode. I have preferred credit card payment by sending my option form. But without using these options forms, they used to send their products through VPP and I paid the through VPP.

Subsequently, they used to send certain products without my consent / selection. I have refused the VPP as they were not indented by me. In this regard, I have sent an E-Mail and letter to the Reader’s Digest not to send these products which were not selected by me. In spite of my personal request, again they have sent certain products by post and debited the cost to my credit card with the earlier option forms which were not utilized by them, though I have refused the parcel, thus, the Reader’s Digest is forcing me to take the products without my consent.

Recently, In the reference cited, an amount of Rs.2, 498/- was debited to my account (Reader’s Digest) though I have not indented any products.

As such, the above amount may please be reduced in my Credit Card statement.
I await early reply in this regard.
Yours Sincerely


(U. SURYANARAYANA)
My Address:
U. Suryanarayana
Door No.1-15-4, Pedawaltair,
Visakhapatnam - 530017.
Cell No. [protected]

ICICI Credit Card — Undue charges credit to my account

I am a ICICI credit card holder and I am been asked by the ICICI card to pay interest and late payment charges in respect of an Insurance policy issued by one of their ICICI Lombard agent on 11 April 2007, despite my refusal to take the policy and an amount of 2740 was charged in the statement for the month of April-May 2007 statement, though I had asked ICICI Lombard to cancel the said policy as it was issued without my consent and the ICICI Lombard has canceled the same with effect from 3 May 2007. As such I was not liable to pay any amount on this policy, which was confirmed by the ICICI Lombard officials. But the ICICI Credit Card has been asking me to pay late fee as well as Interest on this policy despite my repeated telephonic request to customer care division of Credit Card, as well as through emails sent by me to them. They have clubbed this unnecessary amount since May 2007 to till date and asking me to pay around 32, 000 rupees. The response given to me by ICICI Credit Card executives has been that the ICICI Lombard hasn't returned the policy amount of 2740 against my Credit Card. I have personally visited the Delhi office of ICICI Lombard where I was advised that they have returned rupees 2740 to ICICI Credit Card to the afore said canceled policy. Please direct ICICI Card division not to harass me unnecessarily in view of the facts as stated above.

Dear Ms. Sharma,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Credit Card — Undue charges

The bank has charged late fees on Rs 295 due of which no information was provided as credit card statement has not been sent and let it add up to Rs 5160. The 295 due was on a lost credit card reported to the bank. No confirmation that Rs 295 charge was not fraudulent was ever conveyed. The bank did not even care enqire on the purchases made on it. Instead they without any authority chose to let it build up to an unreasonable amount and they illegally block my savings account with the same bank ( ICICI) .

Consumer details with the bank

Name Prasun Srivastava
Bank accnt : [protected]

Dear Prasun,

We regret the inconvenience faced by you.

We have made a note of the account number as mentioned here. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Hi,

My name is Pooja and I am a serious victim of ICICI bank frauds. I never received any credit card statements from bank. Moreover, they deducted 28000 from my saving bank account in 2008 without any prior notice/discussion. To do this they have pulled out all my information but when I asked them why didnt I get my statements even though I raised this many times in customer care, so the answer I got was .. we have sent it to your email id ([protected]@gmail.com) I told them that this is not email id and which is why I never received any statements.

I am astonished to see that to deduct the amount from my saving bank account, they had all the informaion and in my saving bank account details my email id is clearly mentioned so why the hell they have been using the wrong email id.

On the top of that, 2.5 years back I asked for the settlement on the amount which I consumed but the bank manager didn't have manners to talk to a lady. He misbehaved and unfortunately there is no one in ICICI to take care of this. I have a history of conversations/emails which I have not got the response so far.

I receive the calls from ICICI once in 3-4 months and then too threatening calls. Today was the heights when I got the call from this mobile no [protected] (name I was told is Archana), she told me that I am from ICICI and I know how to get the money from customers.' I said do whatever you can, then she told me that this is bank money and you cannot eat it. I am surprised to see that this is how ICICI representatives talk to the customers!!! This is the matter of SHAME... I hope she is aware of RBI rules and doesn't dare to send any recovery agents to my place because I know it very well how to handle them and I had done that in past through FIR when there was no option left with me!

I want someone from ICICI to take care of all this and teach their employees how to behave with customers.

Regards,
Pooja
[protected]

Hi Dharmesh.

We are sorry for this inconvenience. We will consider your complaint and work to resolve this issue at the earliest.

Regards,
ICICI Bank Customer Service Team.