[Resolved]  ICICIcredit Card — Refund of Credit balance on my cr.card

I am requesting the Bank to REFUND mine credit amount since last 3 months. This credit was laying with them since 2007 , ( This card ONLINE credit card ) I was using thiscard for mine on line transection, since i am paying there dues on time and clearing the outstanding with in time. However bank has disconnected bloked mine card with out mine information. I cam to know when i used in In Dec.2009. ( I come to know that from the call center that they have provision in the T&C. ) i said OK. Then i requested them to refund the mine Rs. 565/- which was with them sinc 2007.

For refunding they asked me to submit the bank statament from which bank this amount was paid to ICIC, i simply requested tjem to give me the details like, bank, chq. nos. dt. & amount. After few days they reverted with that this amount was credited in Nov.07 from HSBC , accordingly i requested HSBC bank to issue duplicate bank statment for that period and charged Rs. 100/- for it, when the statment came this particuler amount was not there , then i again request them to give me the actual cheq. no. which they reverted today according to that this cheq got cleared from mine bank in Oct.07. Now tell me i alreay paid Rs. 100 and agin i need to pay Rs. 100 for the old statment.

I requested them they can check mine identity and refund mine amount which they startight away refused and counted on T&C + there policy.

I need mine money back .... i dont want to loose more Rs. 100 on it ........else what i will get Rs. 300 only....

Pl. help me on this...
I am enclosing the mail communication with the icici '''''''''''''&#...⇄
=======================================================

STILL WAITING FOR THE DETAILS ………………….

From: Infinity Account Manager [mailto:[protected]@icicibank.com]
Sent: Monday, February 15, 2010 12:11 PM
To: umesh.[protected]@samsung.com
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / New Customer / umesh.[protected]@samsung.com

Dear Mr. Mathur,

We are following up with our payment department for the bank name towards which the cheque payment made.

We will revert you in 3 working days with the status.

Sincerely,

Srikanthi B
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
From: UMESH MATHUR (umesh.[protected]@samsung.com)
Date: Monday, February 01, 2010 09:25 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com); umesh.[protected]@samsung.com (umesh.[protected]@samsung.com)
Subject: Re: RE: Product: Credit Card / New Customer /umesh.[protected]@samsung.com

Hello,
You people of set of people to handel the operation and you have limitation, people like me whom u are asking for the details of 2007, is it possible me to trace the details and submit to you. ( For your infirmation this is mine moiney and i am claming it, you can verify the clamer by any other mean)
I will chalange this one sided judgment of your bank and also claim Rs. 100/- which is charged by my HSBC bank for the said period statment in which this is not appearing.
Secondly i asked you to give me your head of operation email ID there is also you have raised your regrets ! Every where you have your limitation and let the CUSTOMER die at his own, but iu will not let it happen i will circulet all such communicatiuon in each and every forume which take care the right of the customers.
This one sided approch will not be accepted by ME at any cost.

Jai Ho... ICICIC Jay Hooooooooooooo !!! BHAGWAN BACHAYE AISE BANK AUR ASIE LONGON SEEEEEEEEEE !!!


All the best and good Luck !




------- Original Message -------
Sender : ICICI Bank Customer Care<customer.[protected]@icicibank.com>
Date : Jan 31, 2010 16:59 (GMT+09:00)
Title : RE:'ICICICARE=[protected]' Product: Credit Card / New Customer / umesh.[protected]@samsung.com

Dear Mr. Mathur,
I deeply concerned about the issues you have raised and regret that our service could not live up to your expectations.

I request you to send us the scan copy of the bank statement in PDF or JPEG format less than 200kb showing the debit of cheque (046604) payment of Rs.1,986.11 towards your credit card, so as to initiate a request for excess payment refund.
I also request to contact our 24-Hour Customer Care Center to update your mailing address in our records.
I would also like to inform you that for 15 days from the date on which request for address change is initiated, request for any deliverable cannot be processed.

We request you to understand that we need to follow company policy so as to enable smooth conduct of your credit-card account and thus ensure that you receive all the privileges you are entitled to.

Looking forward for your cooperation to help us serve you better.
Sincerely,
Nagaraj
Customer Service Officer
ICICI Bank Limited

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Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: Umesh Mathur (umesh.[protected]@samsung.com)
Date: Thursday, January 28, 2010 11:13 AM
To: 'ICICI Bank Customer Care' (customer.[protected]@icicibank.com)
Cc: umesh.[protected]@samsung.com (umesh.[protected]@samsung.com)
Subject: RE: Product: Credit Card / New Customer /umesh.[protected]@samsung.com

Kindly get me details of ? Bank ? as I have asked the HSBC statement in this statement it is not showing, I am having account in 5 more bank & for your information every bank is charging Rs. 100 for the statement. If I ask from all then there is not point of asking me for the refund.

But bottom line is that YOU ( ICICI ) is not at all customer friendly bank at all. For my money I nned to BEG from you.

Hope less & worth not dealing with such type?

Kindly give me the details like Bank name and cheq. Nos.


I don?t have any details related to 2007 year.


Atleast help me on this ?.

________________________________________
From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Thursday, January 21, 2010 12:44 PM
To: umesh.[protected]@samsung.com
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / New Customer / umesh.[protected]@samsung.com

Dear Mr. Mathur,

We understand your concern however, we require the debit of following payment to process the refund of excess amount.

26/11/2007 CHEQUE PAYMENT RECEIVED, THANK YOU 1986.11CR

We regret our inability to provide you with the email ID as requested by you.

Sincerely,
Shyam Sunder K
Customer Service Officer
ICICI Bank Limited




"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: UMESH MATHUR (umesh.[protected]@samsung.com)
Date: Wednesday, January 20, 2010 03:08 PM
To: Infinity Account Manager ([protected]@icicibank.com); umesh.[protected]@samsung.com (umesh.[protected]@samsung.com)
Subject: Re: RE: Product: Credit Card / New Customer /umesh.[protected]@samsung.com


THEN IN THAT CASE I NEED TO WRITE TO HEAD OF THE OPERATION-SERVICE CUSTOMER CAN U GIVE ME THE EMAIL ADDRESS.

WHEN PAYMENT IS DONE BY ME AND I AM THE OWNER OF THIS CARD THEN WHY BANK IS INSISTING FOR THE 2007 BANK STATMENT
ANY BANK DOES NOT GIVE STATMENT FREE OF COST THEY CHARGE RS. 110.30 PS , DO U REMIBURSE THIS AMOUNT TO ME.

ICICI EVEN CHARGE FOR THE MULTILOCATION CHEQ EVEN THEY ARE AT PAR. AND MY REFUND AMOUNT IF JUST RS 500 ODD FIG.
I[censored] R READY TO REIMBURE I AM READY TO REQUEST MY HSBC BANK TO ISSUE THE SAME

KINDLY REVERT !!





------- Original Message -------
Sender : Infinity Account Manager<[protected]@icicibank.com>
Date : Jan 20, 2010 18:30 (GMT+09:00)
Title : RE:'ICICICARE=[protected]' Product: Credit Card / New Customer / umesh.[protected]@samsung.com
Dear Mr. Mathur,
We inform you that your credit card account is permanently de-activated from our end.

The total due balance towards your credit card out standings as on date is Rs.568.98 CR.

Once card is permanently deactivated,that account is considered as cancelled and cannot be activated due to internal policy decision of ICICI Bank.
We will have to regret our inability to service your request for refund without savings account statement.
Kindly forward us the scanned copy of savings account statement showing debit amount of Rs.1986.11 to place request for refund in your credit card account.

Looking forward to your co-operation in helping us serve you better.
Sincerely,
Pallavi
Customer Service Officer
ICICI Bank Limited


"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: UMESH MATHUR (umesh.[protected]@samsung.com)
Date: Wednesday, January 20, 2010 02:34 PM
To: Priority queue Cards ([protected]@icicibank.com)
Subject: Product: Credit Card / New Customer / umesh.[protected]@samsung.com



From: UMESH MATHUR (umesh.[protected]@samsung.com)
Date: Wednesday, January 20, 2010 09:17 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com); umesh.[protected]@samsung.com (umesh.[protected]@samsung.com)
Subject: Re: RE: Product: Credit Card / New Customer /umesh.[protected]@samsung.com

Dear Pallvai,

Can be there any other way of it, at present i dont have the statment of 2007, i[censored] want i can send u the current statment of the same bank.
Secondly i want to continue with this card as it is useful and secure ONLINE transertcion, KIndly revert pl.

Best regards





<<JPEG>>


Thanks & Regards
Mobile Nos. : [protected]
E-mail : umesh.[protected]@samsung.com