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[Resolved]  Idea Cellular (Hyderabad) — deduction of balance amount without any reason

Iam using an Idea prepaid connection. During last month, Rs.30 has been deducted from my prepaid account without my knowledge. It happend again today. I had a balance of around Rs. 283 this morning. I made one call after that for 3 minutes. But again Rs. 30 has been deducted from my balance. When i contacted the customer service, (that too ater trying for nearly half an hour), they asked me to call again to get the information. This is really disgusting. The customer service is very poor..
Complaint marked as Resolved Aug 13, 2020
Complaint comments  32 CommentsShareTweet

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dsvaditya canel present idea cellular limited cell:- [protected], i am RC25 advertisement close abidnagar signal
dsvaditya canel is presence idea advertisement canel abidnagar signal cell [protected]
dsvaditya canel is presence idea customer care advertisement canel abidnagar signal cell [protected] www.[protected]@yahoo.com

Idea Cellular — balance deducted without any reason

i'm a upwest idea subscriber my no is [protected] . five days ago i recharged my number with RS.330 and yesterday i again recharged my number for activating weekly internet service with RS .98 and till yesterday evening i had a balance of RS 209 but suddenly today it deducted to just RS 39 . when i called the customer care they told me dat its due to to downloading but i have downloaded from torrentz which is a free downloading site and the reason for deduction is not justified .the customer care executive gave me the time of 2 days for checking wat's dis ? i'm quite frustrated wid the company's greedy approach of deducting money without any reason a loss of rs 170 is still pinching me but no body is there to listen my grievances.Plz provide me a appropriate reson for deduction of money ! !
Dear Sir/Madam
I had purchased a cell phone from the mobile srore Kukatpally.As a complementory they gave me free lifetime idea prepaid card ([protected]). Also i had purchased additional card for my spouse. Both cards were activated after paying Rs 47 each. The card were deactivated since 22 june within 8 days after activation for want of documents. Although i had given related documents within 2 days of intimation.Since cards got deactivated I visited daily from 22 to 26 june said store.However i was always replied that card your both card will be activated tomarrow. Hence i called concerned idea official Mr Ravi [protected]. Evenafter 8 days of deactivation neither the mobile store nor Idea cellular ltd taken care of customers.

Have a nice time

Regards
Dr Suresh Dagade
The worst ever identified service provider is "IDEA"... ha... what an idea of the subscriber to user this useless service. Its such a horrible Service provider which doesn't really stick on to their commitment provided to Prepaid card. I happened to top up through web services and not just once but every time I topup, I regret with the a thought of a Bad Idea to have gone for IDEA Serices.. It takes more than 24 hours to topup and best part is the so called "Team Leaders of the Call Centre"... wow... they talk so sweet. They are "Money Eaters"... ha... an Idea can change your life and your pocket too.

Please mind you... its a bad idea ... if you think you should Walk the talk or talk the walk... with Idea... ha... what a bloody idea.. sir ji...
hi sir /madam
my num is [protected] i daily deduction iam in uae rit now i dont no way my bal deduction n cancel my hello tune also plz tel wht happend

Idea Cellular — Amount deducted without confirmation.

Hi,

Myself Maharshi Bhatt having IDEA mobile no. [protected].

Today I got one sms saying "You have successfully activated Masti Pack for Rs. 10 for 7 days."

I've never applied for that neither I've pressed any button while receiving any call from Idea. I don't even know what is Masti Pack.

After trying serveral times, could managed to speak to customer care executive & supervisor. But they are saying they don't have any detail about it so they can't help.

What should I do now? I am helpless.

Pls revert ASAP.

Regards,

Maharshi Bhatt
sir
my idea mobile([protected]) is asking its puk number.and when i called customer care about puk its telling that there is no facility at this time... please help me...
Hi,
In Oct-09 i have converted the prepaid idea to postpaid . I given clearly while filling the doc ie billing to be delivered to mail-id . But the idea so far bill as been not delivered and without my intimation they disconnected the outgoings .
The Customer care contacted me i confirmed bill to be deliver through the mail.

Regards
Mukesh
[protected]
i have idea sim for one year from yesterday onwards my message is not going when i send my message that message shown in sended items but my balance and my message is not delever my mobile numder is [protected]

Idea Cellular — Amount deducted from Pre Paid Card without any reason

Hi


I took an idea prepaid card a few months back in Hyderabad, AP (Numeber - [protected]) . I use it exclusively to receive calls and not make any outgoing calls or SMS. The balance when it was last checked was around Rs 82. I was shocked to see the balance dropping to Rs 22 without making a single outgoing call, roaming calls or SMS from the mobile.

I logged a complained with the customer service (Complaint number[protected] and the customer service executive told me that it will be charged back in 24 Hrs and then extended by two more days and further by another two days. At the end, they told us it will not be charged as I subscribed to “Love Tips” . It is unreasonable for any person who does not use his mobile for outgoing or SMS to subscribe to such a service. Moreover. “Love Tips” is the last service a normal family woman in the late thirties will be subscribing. As there was not even a single SMS outbound from my mobile, I asked him how it was subscribed. The answer was a customer service executive called up and I would have accidentally pressed a digit while in conversation which activated the service. I have the following complaints against this

1) Why did the customer service executive call up without being asked to?
2) How can a service be activated by mistake? the system is faulty or intended to cheat gullible customers
3) How can a deduction be made on a prepaid card without confirmation? Why was not an SMS or any other confirmation sent to the user?
4) Who has authorized them to deduct money from the pre paid card. We have paid and purchased a card that does not mean that they can deduct money as and when they like . The company cannot decide the mode of payment
5) I am sure that the whole issue is fabricated to take away the available balance from the card. More so if the user does not make any any calls or SMS


I feel it s a violation of trust and an offence if money is deducted from a customer without alerting him and for a service not intuited. If the company had been honest they should have sent atleast an SMS before activating the service. Frankly I do not even remember talking to a customer service executive and I cannot believe the information unless I have authorized to deducts something with a signed document

I request the company to refrain from such malicious acts and to charge back the card with the amount deducted


Regards
K.P. Deepa
[protected]
To

Idea Cellular service provider,

I am S.M.Ingulkar working in private company having Samsung SGH-M200 with Airtel

Sim Card Number : [protected] (IMEI No : [protected] ). I Lost my mobile on 9/11/09

while travelling in the ST from Jejuri to Swargate, Pune. Immediately I complained at

near police station, Swargate.

I did not get a proper response from Service Provider, Please kindly help in this matter

because i have an important phone numbers and company data.

Please kindly help in this matter and report to me on this mobile : [protected].

Awaiting your reply.


With regards,


S.M.Ingulkar
SUB: DETAILS LIST OF OUTGOING CALLS.

Dear Sir,

I Syed Abdul Muqthadir my mobile no is [protected] and i submitted my driving license as a address proof. my driving licence no is 1122/94 and am using this no since last 5years. I request you kindly provide me the details of outgoing calls from 15th November 2009 to 20th December 2009 because of miss using my number in my home. i'll be highly appreciate you to send details by my e-mail.

Regards
S.A.Muqthadir
[protected]
H.No. 8-9-140 Inside fort
Khammam-507001

IDEA Cellular Services — deduction of balance without reasons and not responding when i contacted for details regarding my balance

I use idea cellular prepaid service for my cellphone...on 4th of jan my available balance of around rs.50 was deduced to zero and when i contacted customer care they told that their system has not been updated so they cant help me regarding my problem and told me to contact after 24 hrs...i contacted many times but the response was same...on 7th of jan i had to make an urgent call so I recharged a sum of Rs.30, and the same thing happened my balance was deducted to zero and the customer care was unable to rectify my problem...because of this thing i lost a huge amount of money in share market as even i recharged a sum of Rs.30 i couldnt make the call as my balance was again deducted to zero...Sir I dont know how to compensate my losses..I am feeling helpless in front of these big setup companies who offers service by charging us and make us repent..please i need some help
Hi My name is Sujeet
I Have been using idea for a year now, i use idea gprs in my phone n i use 5 Rs Daily plan .
what is happening now sometimes my balance gets deducted by Rs.10 and on 23 April & 24 April my balance got deducted by Rs.30.
I called CC they tell me to wait for 3 Hrs & 24 Hrs n after that they dnt reply The People at CC dont know anything .
Now im stopping to use idea
Please give proper training to your CC Staff
sir,
i'm an idea user. i've recharged my cell of RS 222/- on 23/05/2010 and got the full talk time. i've called of RS 20.96 till 24/05/2010.But somehow my balance is rest 136rupees only.I've tried my all efforts to know but i din't get any knowledge.
help me out of this problem.
thanking you your customer
amit kumar verma
Dear Sir,
I am ramesh Kumar Anusuri. Today in the afternoon my boss([protected]) sent a SMS to me([protected]) at 2.00pm to2.30pm .But that SMS i con't get steel now at 7.13pm .So regard that SMS i losses my job .Now I am Unemployed with your service. I want the Solution about that .Who gives the job of me?. I want the explanation of that with in 24hrs. through the email.OR by calling.


Ramesh Kumar .Anmusuri ( [protected])
H.No:22-106
Seetha ram Nagar (street)
Huzur Nagar.
Nalgonda (dist)
Andrapardesh
I am mallikarjun my phone no. [protected]
During last month, Without my knowledge. your peoples activate some unwanted message information. this is geting balence by phone
your already i complaint about this but no use (i am trying for nearly half an hour), This is really disgusting. The customer service is very poor..


Please Diactivate this service to my phone immediatly

Mallikarjun
[protected]

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