[Resolved]  Idea Cellular Ltd — Pathetic service

Complaint: Mail sent to nodal officer on 15/06/2009

Hi,



This is to complain against the pathetic service that I have received
from your company.



History:

I bought an LG KP110 from Hotspot (Sadashivanagar Branch) thinking
that it was a renowned company. They sold me an extra care warranty by
taking an extra Rs. 300 or 350/-.



Issue:

Recently my handset stopped working due to water damage and I went to
the service outlet at Vijayanagar on 6th April 2009, Job Sheet No.
029. They took 20 days just to inform whether it can be repaired or
not. Then they told me that I would get a credit note and asked me to
submit my phone with all accessories and the originals. I submitted
all of them on 3rd May 2009. I was informed that the process would
take a maximum of 20 days. I waited for that period and even after
that nobody bothered to update me. I was made to run from pillar to
post without a proper answer. I was at the mercy of your company.
Later I got a phone number of your service head Mr. Vishwanath and
spoke to him. He assured him that the credit note would be provided
within a week. Even that duration has exceeded without any response.
Again on 4th June, I called the same number and spoke to another
person (Mr. Pradeep) who told that Mr. Vishwanath had left the company
and he would talk to the superiors and get back to me. But the same
result again. I think this pure cheating. However, I would ensure that
none my friends would ever visit your centre again. And I Know, how
word of mouth publicity spreads. I am not interested to pursue any
further because I am sick with the callous attitude of your company. I
want my phone with accessories to be returned along with all the
original documents. Thanks for the fantastic service you provided.


Thanks
Ravi

============
Reply to this mail attached here:
Dear Customer,

We are in receipt of your email and shall be responding to you shortly.
This is a system generated message; kindly do not reply to this message.

Thanks & Regards
Nodal Officer
Idea Cellular Ltd.
Mail response from grievance.[protected]@idea.adityabirla.com
[protected]
Dear Customer,

We are in receipt of your email and shall be responding to you shortly.
This is a system generated message; kindly do not reply to this message.

Thanks & Regards
Nodal Officer
Idea Cellular Ltd.
Mail response from grievance.[protected]@idea.adityabirla.com
[protected]--------
Dear Customer,



Greetings from all o[censored]s !dea. Spice is now !dea.

With reference to your email, we would like to thank you for taking time in writing to us. We would request you to kindly get in touch with the concerned dealer as we do not have any tie up with Hot spot currently.

For further assistance, please do call us on [protected] toll free from your !dea mobile phone. We'll be at your service.

Warm regards,

Leena Cariappa.C
Customer Relations
Service Delivery & Quality

Contact us at

Customer care : [protected] (Toll free from !dea mobile phone within the home network)
Fax number : +[protected]
E-mail : ccare.[protected]@idea.adityabirla.com
Website : www.ideacellular.com


If you are not satisfied with our resolution, request you to send your query/concern to grievance.[protected]@idea.adityabirla.com