[Resolved]  IFB Dryer — Poor customer care and service

DEAR SIR PLEASE SEE THE BELOW MAIL IT WILL DEFINE YOU OUR PROBLEM.

HOPE I WILL GET THE EARLY RESPONSE






KIND ATTENTION: MR. GOBINDER

REMINDER NO .5

DEAR SIR,

I M FOLLOWING THE IFB FROM 19 DEC, FOR YOUR KIND INFORMATION THAT AFTER FIVE REMINDER TO TILL DATE OUR MACHINE IS OUT OF ORDER.AND I ALSO WANT TO TELL YOU THAT IF IFB IS GIVING THIS TYPE OF SERVICE IN WARRENTY PERIOD WHAT WILL BE AFTER WARRENTY??????????. IF YOU CAN NOT SORT OUT THE FAULT PLEAE GIVE ME THE CONTACT OF YOUR HEAD OFFICE.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Saturday, January 03, 2009 11:07 AM
Subject: Fw: Tumble Dryer Problem


REMINDER 4


----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Friday, January 02, 2009 9:54 AM
Subject: Fw: Tumble Dryer Problem



REMINDER 3

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Thursday, January 01, 2009 10:31 AM
Subject: Fw: Tumble Dryer Problem


Reminder

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Wednesday, December 31, 2008 5:32 PM
Subject: Fw: Tumble Dryer Problem



REMINDER

I WANT TO BRING IN YOUR NOTICE THAT TODAY NO ONE SERVICE ENGINEER OF IFB HAS VISIT THE SITE AND MACHINE IS STILL OUT OF ORDER.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Tuesday, December 30, 2008 5:05 PM
Subject: Fw: Tumble Dryer Problem


Dear Sir,

For your information that The tumble Dryer Which has repaired from your service center on dated 30/12/08
is not working properly and the complaint has also given at you service center.So please send your service engineer A.S.A.P.
Our work is suffering too much due to this problem from last two weaks.So please take it seriously.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Monday, December 22, 2008 11:44 AM
Subject: Fw: Tumble Dryer Problem


Dear Sir,

Please update the status of our machine.

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Sent: Friday, December 19, 2008 6:58 PM
Subject: Fw: Tumble Dryer Problem






Dear Sir,

We have some problem in tumble dryer machine(Drum of dryer has noise & also some problem of door micro switch) and we are sending that machine at your service center model town. Please do the needful A.S.A.P.

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]

I was about to buy one but after reading this I guess I will go with LG. Thanks for sharing your pain. You should sue them in small claim courts

IFB Dryer — Very Bad & Poor Service

There is a IFB dryer which is under AMC with Elite Services of IFB and some part of that IFB dryer has gone faulty but no one is attending to the complaint since 2 months (Complaint No.284810). I spoke to Mr. Mitesh/Ms.Sonal of IFB on 28470528/32/[protected] hundred times but he send some stupid technician with no knowledge of trouble shooting and just waste our time by saying that the part which he brought is also faulty. We are feed-up with this kind of service since the machine is installed at Nepeansea Road at our Boss residence. Every single day we are been following up with Elite service (Mr. Michael[protected] but invain, we have never ever experienced this kind of service from even the normal vendor but if this is happening under the banner of IFB which is very pathetic.

Kindly look into this matter as we are facing a lot of problem.

Regards,
ANIL
[protected] (Mumbai)

IFB Dryer — out of order

Please send your service man to the following address on urgently basis, as the dryer is out of order for the last two weeks.
Address :
VIDEOCON HOUSE
99, Manav Mandir Marg,
Napeansea Road,
Mumbai.
Contact Person :Mr.Shivram Dhamne [protected]
Phone no.[protected]

IFB customer care service is worst than poor. I have called them almost 7 times but no one has turned up till date. I should have never bought an IFB product, I am totally repenting it. Please DO NOT buy any of IFB products, its like buying a great headache.

IFB Dryer — DEMONSTRATION & INSTALLATION NOT DONE

We have purchased one IFB Dryer from M/s. Fomra & Co. and it was delivered on 8th of November 2010. The same time we have informed the customer care to install and for demonstaration. But they are not responding properly.

Recently, I am also facing major problems with IFB's service. As per process, I called teir call center for some replacements. They had promised that someone will attend to my query WITHIN 24 hours. Its more than 5 DAYS since my logging of this request. NO ONE BOTHERS. I have complained to their head of service group. I have even logged onto their "Feedback" form. Not a single response. IFB's service is PATHETIC. Hope, someone will address their service issue ASAP.

IFB is worst service... i never expect this frm IFB... please try to improve your service... Its very bad

IFB IS VERY POOR SERVICE... TRY TO IMPROVE IT

I am very much frustrated of the attitude of the IFB company service people. our is a new and got into some drum problem in our machine. I been giving complaints for almost 7 times and these service guy so called seniors who could not find the problem. I warned and told i have to file a case against the irresponsibilties of both the employees as well as the company. If people are in the pool could join we can make a powerfull hands to help the IFB company know the pain of people who trust on this brand and finally fooled of them. So atleast if this not reached to the company our word could help and save the IFB. my mobile number [protected] and my complaint number 6087377 and customer ID 2034438

I am frustrated and pained.

I rue the day I bought a IFB Elite DX washing machine in 2008 at Kozhikode. Since we moved to Coimbatore in 2009 this is the 2nd time that we have had a complaint with the IFB machine. Now it is 6 days since we registered a complaint with the Coimbatore Service Centre, and the problem remains unresolved. Their service personnel either switch off their phones or remain elusive. I wonder if they have all gone on a holiday enbloc or resigned. Wonder if IFB has declared a service holiday. They continue to sell... You just have to send them a SMS showing interest to buy. They will soon swarm all over you like flies. At this rate it will not be too long that IFB joins the list of RIPs. What a shame? The next time time around I wish that I do not buy IFB. Suresh Paul Antony, Associate Professor [Marketing], XLRI School of Business & Human Resources, Jamshedpur 831 001. M:[protected]

CUSTOMER SERVICE IS STILL HORRIBLE EVEN IN 2012. WE HAVE PLACED A COMPLAINT IN JULY 2012. IT IS AUGUST NOW AND STILL THERE IS NOT ONE TO ATTEND THE SERVICE FOR A IFB DRYER...
NO POINT CALLING THE CUSTOMRE CARE ALSO THE ANSWER IS APPLICATION IS SLOW PLEASE CALL AFTER ONE HOUR.

complaint not being attended

complaint no. 14450221 dated 11.12.2014 AMC valid up to 29.09.2015 shilpa saxena +91 [protected]

WASHING MACHINE LEAKAGE

UNDER THE WASHING MACHINE OUTLET WATER IS LEAKING