[Resolved] IFB Washing Machine — Pathetic service
I have purchased IFB washing machince - Senator and the same is still under AMC. On 1/2/09 the machine was producing noise while spinning henceI had complained to the call centre.Delhi. I had only delhi number with me as I shifted to Mumbai in June 2008. While giving complaint I even gave my new contact details and new address. After 2 days the technician called me and said that he is near my Delhi address. Once again I explained to him that I have shifted to Mumbai and I am facing problem with the machine here. He gave me different number and many people came on line but nobody was interested in solving my issue. Every one was giving different numbers. Finally I got thru Suresh @ [protected] who attended to my machine after 2 days. He intially told that the bearing has problem and said that he will fix the same the next day. Next day again he said there is problem with some other part and said he will repair the same soon. Now it has become more that 12 days still my machine is not functional. This is a pathetic service of IFB and I am really fed up following up with the person. Pls take this complaint seriously and take suitable action against IFB.
Complaint marked as Resolved Mar 17, 2017
Verified SupportIFB Industries Customer Care's response Jun 21, 2016 Dear Vedant,
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.
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