[Resolved]  Indane — Harassment/ Repudiation of legal entitlement to get LPG connection by Phagwara Gas Service

Address:Punjab

----- Original Message -----
From: rajneesh madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@gmail.com ; [protected]@yahoo.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@redifmail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@yahoo.co.in ; [protected]@rediffmail.com ; [protected]@yahoo.com ; [protected]@yahoo.co.in ; [protected]@egovindia.org ; [protected]@yahoo.co.in ; Amitabh Thakur ; Bimal Khemani ; Dinesh Kaushik
Sent: Tuesday, May 17, 2011 6:05 PM
Subject: Harassment/ Repudiation of legal entitelement to get LPG connection by Phagwara Gas Service
To
1. General Manager
Indian Oil Corporation Limited
Punjab State Office
Plot No. 3A, Sector - 19A
Madhya Marg
Chandigarh
2. Phagwara Gas Service,
Industrial Area,
Phagwara.
Sub: Harassment/ Compelling to Purchase Hot Plate/ Illegal inspection made by Phagwrara Gas Service without jurisdiction / No order by any Public Authority to inspect/ Unnecessary harassment to extort money / Repudiation of Legal entitlement of LPG Connection.
Sir,
The facts are being brought in your notice to take necessary action.
My father Mr. Kashmiri Lal has expired. So, after his expiry deceased widow Mrs. Satyawati is the beneficiary of Gas connection taken in his name.
I, Brij Mohan Kundi has been running my family including myself and my wife, my son and daughter in law and one kid. So, due to dire need I applied from Phagwara Gas Service, Industrial Area, Phagwara to allot me a new LPG connection. The said agency called me one day to get the connection. On my approach to Indane’s M/S. Phagwara Gas Service I was pressurized to purchase Gas Stove alongwith the Gas cylinder. On my denial the agency holder’s staff told me to give application in writing that We don’t need Gas Stove. On submission of the application I was asked that we shall make verification at your house that whether you are in need of the connection or not. Last week two Phagwara Gas Service unauthorized persons came for verification and remarked that there are already one Gas connection running in the house so they can not get the connection. Sir, the points of consideration are:
1. That I am not interested to purchase hot plate with connection from Phagwara Gas Service.
2. Whether under any law Phagwara Gas Service can force the consumers that our mother should cook her meal herself and we can’t cook her meal.
3. Whether under any law Phagwara Gas Service or Indane deny the consumer’s his bonafide right.
4. Whether the Gas Agency can force the public to purchase gas stove from the agency.
5. Whether Phagwara Gas Service has been empowered with the judicial rights to allot/ deny and make investigations without any order from the concerned department of Food & Civil Supplies and Indian Oil Corporation, Limited.
6. The matter is concerned with Public interest so kindly take stern action in the matter.
7. When all the valid documents have been delivered and the connection has been released by Indian Oil Corporation then on what orders the said connection has been with-held.
8. That Phagwara Gas Service is continuously harassing the consumer by making inspections without any order and without any authorization from any Government Agency and unnecessarily putting inconvenience to the consumers on the pretext of inspections.
Relief Sought:
Kindly provide me the Gas connection immediately without hot plate and take stern action against the dealer.
Thanking you,
Yours faithfully,

Brij Mohan Kundi,
Nehru Nagar, St. No. 2, Railway Road,
Phagwara-144401
Through: Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph:[protected]O),[protected]M), [protected] (Tele-Fax) E-mail: [protected]@yahoo.com; [protected]@bsnl.in
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Indane LPG — Agency disinterested in service

I have a gas connection with Karuna Gas Agency, Surendra Nagar, Nagpur. You'll always find the phone ringing with no response or delayed response. If you go in person, you'll encounter an irritated, arrogant staff. I'd been booking a complaint of leaking cylinder since last 20 days. (Twice over the phone and twice in person) They write the complaint on a piece of paper and I don't know what happens to the paper afterwards. No one turns up to attend to the complaint. Finally, I had to say in desparation that I've also lodged a complaint with the Police. I do not how effective this complaint with you will be. Yet, I am posting one as you have created a system of registering complaints.
I hail from Cochin and have a gas connection from these Indane, I must agree the pathetic way of their functioning. If they are not able to supply to the demand then they should better shut their office and move out. The gas agency in Cochin, Anand Gas Agency is full of frustrated and illiterate staff. You call them and they will never pick the call, you go there in person and they ask you to buzz off and find better agency. This is bullying, because there are no others to supply gas. Its monopoly. When are they going to change their attitude. I want to make a huge issue out of this so we consumer are not taken for granted. Can we start a email campaign to screw these guys so they come to know what consumers are.

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