[Resolved]  Indian Railway — IRCTC Website

Address:

Chennai, Tamil Nadu

Dear Ms.Railway Minister,

I am a permanent resident of Kerala and working in Chennai. I have to make frequent visits to kerala, say once a month and sometimes more than that incase o[censored]navoidable circumstances. Reserving tickets to kerala has become one of the worst nightmare for me. I cannot make emergency plans because all the time tickets will be already reserved on everyday regardless of weekends in the case of other cities. I really dont believe how so many travel back and forth on everyday of the week and it has become very difficult to book a ticket for my travel. Though thousands of people travelling everyday, the ministry is allowed only two main trains to Kerala. Here comes the agents who take advantage o[censored]s to book tickets charging double the fare. One more difficulty is, only two days prior we can book tatkal. It again creates problem since there is no guarantee that we will get tickets and we cannot make any advanced plans as two days is very less. I kindly request the ministry to reconsider the tatkal booking period and make it back to 5 days so that we can plan our trip in advance (atleast before 5 days). I lost so much money and am sure am helping indian railways to earn lakhs in this way.

About the IRCTC website. To save the commission to agents, I try myself to book tatkal online. Heck, the website throws error "Service unavailable" from 8AM till afternoon which spoils all my plans and then no time to contact an agent for booking tickets. Within minutes the tatkal tickets get over. More than earning money from Keralites, you people should come forward to help the common man. Anyway you are earning crores from the ticket fares. Why you let agents come and play in between this? Why cant you let one special train on fridays and sundays? I do not know whether this complaint will reach the railway department and if at all reached, they are going to take any proper action. Despite many attempts from the Kerala ministers for special trains, nothing really worked out. I am writing this complaint after failing to book tickets to kerala for attending an important function on thursday. I am not that rich to fly every week to kerala spending thousands. Let us see how the railways be helpful for a common citizen like me.

Cheers,
Dhanya