[Resolved] Indian Railway — Complaint against the more charging for veg. meals by pantry car personnel rsquo;s staff. | |
Subject: Complaint against the more charging for veg. meals by pantry car personnel’s staff. Sir I would like to inform that I undersigned travelled with my family members from Manmad to Nizamuddin on 4th November 2008. The information of which is described below: PNR no. [protected] Train no. 7305/NZM link Express (Goa express 2779) From Manmad Junction (MMR) to NZM (H. Nizamuddin) Total passenger-06 It is reported that I ordered the train’s pantry staff vendor for providing 06 veg. meals. I was thereby provided 06 veg. meals without water and lesser quantity of food as per scale. Not even that they charged me Rs 240/- at the cost of Rs 40/- each, which was Rs 8/- more as fixed by railway authorities. When we asked the Pantry Car Manager(Mr. Roy) about more charging of meal he replied that they are supplying 200gm rice instead of 150gm rice, but it is impossible to pack 200gm rice in packet of 150gm capacity packet. Moreover the fact is that I didn’t ask for rice and instead ordered 4 paranthas (the 2 extra paranthas were adjusted against rice).I asked other passengers and found out that everybody was overcharged and thus cheated. It means the train pantry staff is cheating all the passengers in huge manner by increasing prices of meal and supplying less quantity of food of substandard quality. Such kind of cheating should be stopped immediately and culprits must be punished. The train’s pantry staff manager (Mr. Roy) also argued with me in very rude manner and later tried to lock my mouth by offering the money back. I was but not fighting only for myself so asked him to pay the overcharged amount to all the passengers he cheated, to which he clearly refused thus creating a deadlock. When I asked the reasons of overcharging he told me that R.P.F. and other train staff employees also eat without paying and some of the earnings go to higher officials who are above him. Thereby he has to manage the accounts likewise. All these information can be obtained by a normal person within minutes. So I think railway authorities will not find any difficulty in catching the culprits and punishing them if they want to. If stern action is not taken against all the culprits who are trying to blot the image of world’s largest railways network & service-The INDIAN RAILWAYS. I will surely be forced to knock the door of Court to fight for the citizens of INDIA & for prestigious image of INDIAN RAILWAYS. Waiting for your quick and efficient reply. Thanking you Yours Sincerely P.K.S CHAUHAN Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
what is most appalling is not the price or quantity ..but the QUALITY and the general 'casual' LACK OF HYGIENE. what the hell are they 'charging for'..?..they think they are serving 'captives' in some 'central prison'.
and railway only cares about it's commission.
when a railway officer is travelling, he gets special food from the station, why don't he eat from the pantry? or is it only for the cattle-class-helpless-travellers like us? he knows where it comes from...and how it is made, you can't blame him for not eating it.
and railway only cares about it's commission.
when a railway officer is travelling, he gets special food from the station, why don't he eat from the pantry? or is it only for the cattle-class-helpless-travellers like us? he knows where it comes from...and how it is made, you can't blame him for not eating it.
Hi,
I was travelling with my family in train number 12859 Gitanjali Express on 31.12.2013 from Badnera (BD) to Jharsuguda (JSG).
My Ticket Particulars are as follows :
Train No. & Name : 12859 Gitanjali Exp.
Date of Journey : 31.12.2013
Journey from/to : Badnera (BD) to Jharsuguda (JSG)
PNR Number : [protected]
Coach : S4
Berths : 41, 42, 43 & 45
On boarding the train, to my dismay I have found that the pantry staffs were selling tea at a rate of Rs. 10/- per cup. So far my knowledge goes, as per rate of IRCTC, the price of a cup of tea is Rs. 7/-. On enquiry, it was told by the Thus it was clearly a case of over-charging when we have no option onboard. Even during night also I was having no other option but to take meal from them @Rs. 130/- for a Fish Meal (comprising Rice, Dal, Fish Curry with two pieces fish). I personally approached the on-duty Pantry Manager Mr. Amarjit Singh and discussed the issue. It was understood he was well aware of the fact and it was told by him that in Gitanjali Exp., the prices of food items are different from other trains (as if Gitanjali Exp. does not come under the purview of Indian Railways). On demand he could not show rate chart of the food items. To my more dismay he was reluctant when I insisted for bill/receipt for Rs. 10/- against the tea consumed and also shown the audacity by not providing me the Complaint Book to lodge the complaint, even though he is a paid Govt. servant. As a bonafide passenger, I have all the rights to lodge a complaint in the complaint book, which was supposed to be provided by the pantry manager.
Now, I would like to request authorities of Indian Railways (being the largest railway on this earth), to enquire into the matter & should immediately take remedial measures to eradicate corruption right from the grass-root level.
Regards.
Debkinkar Baidya
I was travelling with my family in train number 12859 Gitanjali Express on 31.12.2013 from Badnera (BD) to Jharsuguda (JSG).
My Ticket Particulars are as follows :
Train No. & Name : 12859 Gitanjali Exp.
Date of Journey : 31.12.2013
Journey from/to : Badnera (BD) to Jharsuguda (JSG)
PNR Number : [protected]
Coach : S4
Berths : 41, 42, 43 & 45
On boarding the train, to my dismay I have found that the pantry staffs were selling tea at a rate of Rs. 10/- per cup. So far my knowledge goes, as per rate of IRCTC, the price of a cup of tea is Rs. 7/-. On enquiry, it was told by the Thus it was clearly a case of over-charging when we have no option onboard. Even during night also I was having no other option but to take meal from them @Rs. 130/- for a Fish Meal (comprising Rice, Dal, Fish Curry with two pieces fish). I personally approached the on-duty Pantry Manager Mr. Amarjit Singh and discussed the issue. It was understood he was well aware of the fact and it was told by him that in Gitanjali Exp., the prices of food items are different from other trains (as if Gitanjali Exp. does not come under the purview of Indian Railways). On demand he could not show rate chart of the food items. To my more dismay he was reluctant when I insisted for bill/receipt for Rs. 10/- against the tea consumed and also shown the audacity by not providing me the Complaint Book to lodge the complaint, even though he is a paid Govt. servant. As a bonafide passenger, I have all the rights to lodge a complaint in the complaint book, which was supposed to be provided by the pantry manager.
Now, I would like to request authorities of Indian Railways (being the largest railway on this earth), to enquire into the matter & should immediately take remedial measures to eradicate corruption right from the grass-root level.
Regards.
Debkinkar Baidya
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Indian Railways — Pantry Car Meal prices on Indian railways
Pantry Car attendants in train No. 2834 & 2833 charge rampantly without any norm. They charge Rs. 50/- for a Vegetarian Meal, otherwiase charged Rs 40/- on other trains