[Resolved]  Indian Railway — Cancellation of Ticket

Dear Sir/Madam,

This is to bring to your notice that yesterday(26.01.09) i had taken a General Ticket to Dhanbad from Howrah in Saktipunj Express at 10:15 AM in the General Class from Rishra(W.B) Counter. Due to some personal resons i had to cancel my Journey, So i went to the Rishra Counter at 10:00 PM in counter No:-1 for cancellation but the person sitting at the counter refused to cancel the ticket. He is telling this ticket can be cancelled within 2 PM of the same day. But as we know that a General Ticket can be cancelled Within 12:00 Midnight of the same day when the ticket has been purchased. Ultimately after a long altercation the reservation Clerk Cancels the ticket. This type of things unneccesary creates mental harresment and wastage of time to the customer. Plz take neccesary action against these type of Personels.

With Kind Regards/Debabrata Seth
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Aug 14, 2020
Complaint marked as Resolved 
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i booked a railway ticket in coromandal express on 05 october.
details of which are as follows:
pnr no:[protected], train no-2023, date of journey[protected], class CC.FM howrah to jamui.
due to agitation in bihar due to maharashra issue this train was cancelled.as per rule if the the tarin is cancelled, cancellation in such case can be done within three working days excluding the day of journey.when i went to jamui staion to cancell the ticket .cancellation was rejected as the staff was refused to do so stating that cancellation should have done within one day.
Dear Sir/Madam,

I want to cancell my ticket, which was booked for 8th Feb '09 from NJP to Asansol. But unfortunately this is not cancelling on today due to railway reservation site i.e. www.irctc.co.in is not opening for server problem. So, kindly requesting to you please cancell my ticket as early possible. The details of the ticket are given below :-----


Transaction ID - [protected]
Train No. & Name - 5762/APDJ RNC EXPRESS
PNR No. - [protected]
Date of Journey[protected]
Class - SL
From - New Jalpaiguri To - Asansol JN (ASN)
Boarding - New Jalpaiguri(NJP) Resv Upto - Asansol JN(ASN)
Total Fare - Rs232.0
Adult - 1
Scheduled Departure - 21.30
Name - Raju Das
Age - 027
Sex - Male


Note - Acutually this was booked by credit card through online from cyber cafe at Asansol. But writenow I am in Kolkata...at present the irctc.co.in is not opening.

Please help to cancell this ticket. Hope you will satisfy my proposer as soon as possible.


Awaiting & revert on an urgent basis.

Thanking You

Raju Das

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