[Resolved]  Indian Railway — Online booking

On 03/01/08 I have booked the " I Ticket " for "Bangalore-Ernakulam" through online booking for 07/01/08 (Transaction ID is [protected]). It is sorry to say that I didn't received the ticket through courrier till last minute of Journey. Finally when I approached the Chief Railway Ticket Supervisor and other concerned staff of Bangalore City station ,they harrassed me so much and refused to help me for the travel till the last minute for departure of train i.e 5.10 pm (schedule dep. time is 5.15 pm) . Finally they forced me to write a application stating "I have Misplace ehe Ticket" and issued me a duplicate ticket charging Rs. 939/-(Ticket No[protected] dtd 07/01/08).

It was a worst treatment from the railway official which has caused lot mental distrubence for the lapse from railway authority. Also please be noted that I received the ticket from "Overnite courrier" on 07/01/08 at 8.45pm i.e after departure of train.

I would request you to take immediate & necessay action and reimburse the amount of Rs.939/- paid towards duplicate ticket at your earliest.

I anticipate a prompt reply from your end.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet


1.Unable to take print out online even though the railway server system displaying the confirmation of I-ticket and payment been made why?
2. Why the customer care is so delayed to respond the same in time?

3. How can a innocent customer expect online support if they are not prompt in advance?

4. Faced lot of trouble even though I am having latest speedy system broad band service by BSNL why?
We are all regular commuters from Tumkur to Bangalore everyday by Train No.588 Mahalakshmi fast passenger. The train which is scheduled to arrive at 18.40 hrs normally arrives at 20.00hrs. The trains speed has also been reduced. The train stops for nearly 30 minutes at Hirehally station for crossing . The train reaches Bangalore at about 22.00hrs normally which is causing inconveniance to us. Kindly do the needful.
I mrs aysha.a.shaikh aged 65 yrs and my sister aged 63 yrs had a confirmed ticket pnr [protected] from ajmer to pune on 13th july 2008 of train number 6209.Our coach number was 42, 43.The train was full packed due to the ajmer urus.The T.C of the coach came and asked me the photo identity as it was a Eticket.I produced my pan card.The T.C said its correct as it matched the name and photo.After half an hour he came back n said that we cannot travell on this seats as my pan cards number is diffrent.He told us to get out of the train at the next station.Worst is he said that i will have to pay a penalty of 1300 rupees.Forcibly he threw us and our luggage at the next station, but anyhow we managed to get back again in that coach.when we went to our seats we found diffrent passengers have occupied the seat.They told us that the T.C has sold them our seats for 4000 rupees each.We then travelled the whole 22 hours journey sitting near the toilet which the same T.C permitted. Can i get justice.
My PNR number [protected] which has been booked 50 days before travelling date. The status is WL 45 where as the status of the same three days before is WL 6 . But the ticket status after chart preparatin is WL 1. How come itpossible. In what basis the seats for WL ticket are allotated. This indicates that the system for alloting is purely cheating the public.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Indian Railways
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View Full Information