[Resolved]  Indian Railway — HARRASSMENT BY RAILWAY STAFF

Respected Sir,

With due regards it is hereby brought to the notice of the Hon’ble Authority that I purchased a Ticket bearing PNR No.[protected] from Rohtak JN. on 02.02.2008 for the journey to be performed on 04.02.2008 by the Train No. 2137 from Nasik Road to Rohtak JN. in AC-1st and my reservation was confirmed in Coach No. HA-1/B/U.

I caught the train on 04.02.2008 from the station Nasik Road and occupied my Seat/Birth and at that time there were three passengers (including myself in that cabin).But at Mathura station one another passenger was accommodated at the 4th vacant Seat/Birth by the conductor on duty whose PNR No. was[protected] dated 05.02.2008, the ticket of whom was from Mathura to Faridkot, and who was placed in WL-1 for AC-1st.

Later on at New Delhi Railway Station 2 passengers left the cabin who had completed their journey up to New Delhi and 3 another passengers entered to our cabin who had their reservation in my cabin. Then Mr. G.K. Mehta conductor on duty asked me to leave the seat for the passenger who was unofficially accommodated from Mathura station in our cabin (bearing PNR No.[protected] on the plea that my reservation is only up to New Delhi instead of Rohtak JN. I showed him my original ticket and tried to convince him that my reservation is up to Rohtak JN. not up to New Delhi, as such I am legally entitled to travel up to Rohtak on this seat. But Mr. Mehta was not ready to listen anything and he forcefully pulled me out from the reserved coach. Ultimately under the compelled circumstances I completed my journey from New Delhi to Rohtak Junction in the unreserved coach instead of my entitled class AC-1st for which I had already paid the charges for Rs. 2797/- to the Railway Authority. As such the officials of the Railway have illegally harassed me mentally as well as physically and have played the role against my dignity/prestige.

I immediately lodged the complaint in the consumer complaint book available at the Rohtak Junction Railway Station at 1.15 A.M on 06.02.2008 when the train reached at Rohtak Station. The complaint no. is 10 dated 06.02.2008.

In view of the facts stated above I request you to take the strict action against the faulty person, who has committed this illegal activity, so that no body can dare in future to commit such type of activities which are spoiling the image of our respectable Railway department. It is also requested that the fare charges taken from me may please be refunded and a compensation of Rs. 50000/- must be paid to me for the physical and mental harassment faced by me and the activity against my dignity/prestige, otherwise I would have no other alternative but to proceed in the court of Law.

Hoping for immediate necessary action in the matter please.

With Regards

(Amit Verma)