[Resolved]  Indian Railways — Poor facility

I want to make complain regarding the facility in train 2578/Bagmati Express.



I did journey on date 17Oct 2008 in 2578/Bagmati Express;



The things are very bad in train;



A/C cooling is not correct. Some time its very hot inside coach.
There was no water in toilet in evening as well as in night on 17th night
There is only one chhader provided to passenger instead of two and no towel.
No proper food provided, only Veg/Non biryaani was available for lunch as well for dinner.
Lights are not working attached with sleeper’s well there is no light in coach.
Coach is not properly cleaned.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir / Madam,

Railway is a very good facility and the same are being enjoyed by us.

But, on 10th December, 2009, while I was returning from Surat by the Viramgam Passenger, I was stopped by a coolie and was not allowed to sit on a seat which was vacant already in general couch of the train, because the train starts from Surat at 9.00 p.m. and hence, general couches remain vacant generally. But, on that day, this train was late by half an hour and people were worried whether they will be able to get seats or not for sitting. The train was also almost vacant but engaged by coolies to earn money unethically for providing seats in emergency in night.

This is not the way to earn money unethically in a such a way.

Nobody pays attention to Surat railway station activities and people are being harassed unnecessarily. Railway police force, station superintendent and other responsible persons do not take any action against such persons.

You are requested to investigate the matter surprisingly, becoming an ordinary member and get the proof of experience as I experienced on 10th December, 2009 in this train or some other trains such as Surat Bhusaval passenger or Surat Taptiganga passengers, etc.

Suppose, if the train is right time, coolies may perhaps not engage seats for unethical earnings.

You are requested to investigate the matter in your ways and take severe/ stern action against such coolies and all other people who are involved with the such unethical money earning scandals.

Sir / Madam, I understand, you will view this matter very seriously and take severe/ stern disciplinary against such people.

Regards,
Kaushik Mistry

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