[Resolved]  Indian Railways — Delayed Train 2815: Missed onward train 2445

Registration No. DPG/R/2008/[protected]IRCTC)

Dear Sir/Madam,
This is for your kind information that, I missed the train no. 2445 (PNR NO: [protected]) Ex New Delhi to Jammu-Tawi on 16th Nov. 2008 because o[censored]nexpected FOUR HOUR delay of incoming train no. 2815 (PNR NO: [protected]) which was sheduled to arrive at 17:05 at New Delhi.
Consequently, I missed the train on that day. I requested New Delhi Rly. Stn Master to do the needful, but he refused as my ticket was E-ticket.
It is very clear that, firsty, there was no fault on my behalf so I must get full refund of onward ticket.
Secondly, let me know how long this trauma of delayed train will be rectified. Lastly, there must be some direct train from Puri to Jammu-Tawi at least biweekly. I already Registered online as refered above, unable to contact the person as refered.
Kindly let me know how I shall proceed further.