[Resolved]  Indian Railways — Unfair Fine Charges

My Brother Ullas Jain is working in Genpact Kolkata, and he normally comes from Office late night to Howrah Station at Weekends or Holidays to catch train and come Home to Kharagpur. On 12.05.2009 at 11.50 pm he came there and to his surprise all the Ticket Counters were closed at the New Complex of Howrah Station and Ahmedabad Express is normally the last train to come to Kharagpur, so even when Platform tickets were not available he had to step inside the platform, he told the Guard of the train and boarded the train, as the trains departure time is 12.00 am so he had no time to obtain any written consent..
However, at the Kharagpur Station TTI caught him for having no ticket at around 2.00am and the guard denied the fact that he had taken his consent. Further the TTI used slange language and did not allow my brother to talk to the Station Master of KGP and he was taken to GRP Thana, since he had lesser money, he called me up. Ultimately we paid of Rs.297/- vide receipt no.135578. Then we thought of registering a complain with the Station Master of KGP, to my surprise the the said Station Master Mr. Ubiaker Bera, told us that all we did was against railway rules and said the counters in Howrah station are never closed. After enough argument he provided us the complain book but kept on arguing. Afterwards his senior confirmed from the Howrah Station that the Booking Counters are closed everyday for ten minutes at that time for day change. So, ultimately we registered complain vide receipt no.087049. But, is it really a normal customers fault in this case. Why should the counters remain closed, when no tickets are available and it is urgent for passengers to reach their destinations, how can they see standing and let the trains pass by. Please look into the matter immediately, and the Howrah Station Incharge should be responsible for this and our money should be refunded, although we have proof except written consent of the KGP Station Master that the Counters at Howrah were closed at that time. Whys should we suffer for the Railways fault. We want that our amount be refunded with proper explanation and severe punishment to the ones liable for any Inconvenience caused to Passengers.