[Resolved]  Indian Railways — Complaint for Tain Running late and Train schedule not changed for more than 2 months

IRCTC — Refund of a Ticket of which Train was late

Hi,

I booked a ticket in the month of July for travel in the month of Aug.2008. The train was late by more than 4 hours. So booked flight ticket. On the very next day I filed TDR with the reason my train was late by more than 4 ticket and also sent Copy of Ticket to railway. Till date i have not received refund for the PNR. What to do? Please guide me.

IRCTC — TRAIN 15 HOURS LATE

REF:PNR No. [protected] We travelled on North East Express 2505 26th March 2009 from New Jalpaiguri to New Delhi. The service arrived over 15hours later than scheduled. We have contacted IRTC through email [protected]@irctc.co.in requesting confirmation that the train did indeed arrive 15 hours late and why the train was late. After 6 weeks the information has still not been supplied. The consequence of the delay caused us to miss flight to London. We then had to purchase 2 more tickets for myself and my husband at cconsiderable expense. We need to know what liability the railway company is prepared to take. We are unable to pursue any claim on our travel insurance until IRCTC supply us with confirmation in writing that the train was delayed - and the reason why?

REF:PNR No. [protected] train name and no. farakka exp. and 3413 from maldatown to delhi on 3rd july
train late by 8 hr. even more but this information is also not provided properly to take any decision. i have confirmed ticket but no confirmation of train arrival. I spend Rs194 for reservation but due to train i have to chose shivganga exp. at 2:30 which itself has pathetic condition of general coach but for that also i hav to buy new general ticket i want to put following points:
1. Atleast provide correct expected latetime.
2. atleast a person having res. ticket for other train should allow travel through any other in same route in general.
3. should take effective actions for these pathectic condition of general coach in the peak season.
4. In such circumstances if passenger is not taking facilty of res. then their should be refundable money after appropriate deduction of money.
i know its hardly effect of my writing bt am writing just for telling u problem facing by me along with people like me.
waiting for your effective action.
thanking you

Indian Railways — IRCTC Refund for cancelled ticket for train running late more than 15 hours

IRCTC Refund for cancelled ricket for train running late more than 15 hours.

I had booked an e-ticket (on 03-Nov-2009 06:57:40 PM ) from my irctc.co.in account for my journey planned on 04-Nov-2009 from JAIPUR to INDORE JN BG(INDB)). I had booked an e-ticket in AC-3 class by 2466/INTERCITY EXP . At the time of booking, this ticket was a waitlisted ticket (WL), but it was confirmed in coach B1-09 later.
But on the day of my journey, the train was late for more than 15 hours, so i didn't travel by this train. Also, i was not able to cancel this ticket online as the chart was prepared. So I filed a TDR refund request on[protected] to cancel the ticket and refund my money.
The cost of the ticket was Rs 895/- and Rs 20/- was charged by irctc as internet service charges (total cost=Rs915/-). Also my bank charged me Rs 11/- as service charges.
.
Since the train was running late for more than 15 hours, it was a fault of indian railways. So i deserve the full refund of my ticket amount. Even though it is a small amount but this issue should be highlited (in public interest) to irctc that irctc has to refund the full amount in such cases (icluding bank charges). I, therefore, would like to file a consumer complaint against irctc for getting the full refund with proper compensation for the inconvenience caused (i had to make alternate arrangements for my journey at the 11th hour) as well as consumer court instructions to irctc to refund full amount (including bank charges) to all its customers in such cases in future.

ibooked ticket for shhgaon (seg) transaction id [protected]
train no. 2809/howarth mail, date of journey 14-aug 2010
date of booking 03-aug 2010 08:28:21pm from mumbai (cstm) to shegaon (seg) boarding mumbai (cstm) quota genral sheduled departure 20:35 total fare 510.00 for 2 adults
ASHOK PAWAR MALE AGE 58 CONFIRM S1/0028/LB
SUDHA PAWAR FEMALE AGE 56 CONFIRM S1/0028 / LB
BUT TRAIN WAS LATE MORE THAN 10 HOURS
so iwas compled to arrange alternate transport
icould not travel sotreat cancellation of ticket and arrange to refund
the amount Thanks