[Resolved] Indian Railways — Reservation System | |
I tried to book tickets from CST Mumbai to Dharmavaram Jn for me and my wife on 24 th May, 2008 for Journey on 7th July 2008 on your website irctc.co.in.We both being Sr. citizens I requested to allot lower births for both o[censored]s since there were 38 births(out of total 46 births in AC 2 tier coach) available at the time of online booking.Payment was made through my credit card.I received message of failed transaction.I enquired on IRCTC phone no. and was informed that failed transaction might be due to communication error.I tried again with request to allot at least one lower birth.Payment was made but again there was failed transaction msg. though my credit card a/c was debited twice. At Third time booking attempt I did not ask for preferential allotment(ie any lower birth) and the ticket was booked with allotment o[censored]pper births for both o[censored]s whereas your website clearly states that a Sr. citizen is preferentially allotted lower birth when available at the time of booking. I fail to understand that why I was allotted upper births, though being sr.citizen and availability of at least 6 lower births at the time of booking. All my communications(4 e-mails) with IRCTC failed to explain the reason of faulty system and they have disowned their responsibility. I hope to get satisfactory reply from you.If you can not, Please give me the name address of authority which can.. -- ardesai Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
Respected Sir/Madam
I'm an Army person travelling by rail since last 9 years.My complain is when I travelling in Gitanjali Exp which is running between Kolkata to Mumbai (2860) the train stop at many station in which one of these staions is not junction but why this train can't stop at Manmad junction? Because many of the passanger travel from kolkata to Pune and before Azad Hind no one train is gone towards Pune.Manmad is the junction where we can easily travel towards Pune and Gitanjali is superfast train so it is very popular in the public, but it can't stop at Manmad so maximum people board at Bhusawal and then they wait another train.
So you are earnestly requested take feed back from passangers, is my complaint true of false, & give nessesary instructions to concern authority to stop the train at least 03 minuts at Manmad station.
Your's faithfully
Sunil Gunjal
I'm an Army person travelling by rail since last 9 years.My complain is when I travelling in Gitanjali Exp which is running between Kolkata to Mumbai (2860) the train stop at many station in which one of these staions is not junction but why this train can't stop at Manmad junction? Because many of the passanger travel from kolkata to Pune and before Azad Hind no one train is gone towards Pune.Manmad is the junction where we can easily travel towards Pune and Gitanjali is superfast train so it is very popular in the public, but it can't stop at Manmad so maximum people board at Bhusawal and then they wait another train.
So you are earnestly requested take feed back from passangers, is my complaint true of false, & give nessesary instructions to concern authority to stop the train at least 03 minuts at Manmad station.
Your's faithfully
Sunil Gunjal
i heard that in first class ac there will be two seats oonly ..but when i travelled last time there are four births...then what is different between 2 tier and first class...?
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THIS IS AGAINST THE POLICIES OF RAILWAYS DECLARED BY HONBLE RAILWAY MINISTER SHRRI LALOO PRASAD.I MAY PLEASE BE REFUNDED AMOUNT OF ONE TICKET.